# HyperX NGENUITY — user reviews > 31 indexed App Store user reviews of HyperX NGENUITY by HP Inc., rated 1.30/5 from 26 ratings. - Source: https://appshunter.io/ios/app/hyperx-ngenuity/id1604497487/reviews - App overview in markdown: https://appshunter.io/ios/app/hyperx-ngenuity/id1604497487.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 24 ## Newest reviews (12 of 31) ### 1/5 — Please upgrade *2024-11-10, version 5.0.19* I am using Cloud 3 but unable hear footsteps in BGMI, please upgrade the software for mobile gaming like NGENUTITY pc software, thanks for understanding and once upgraded I will give 5 star ### 1/5 — Doesn’t work with hyper cloud mix buds *2024-10-17, version 5.0.19* Please update (restore) the iPhone app so I can configure my Mix buds with this app. The app opens and immediately tries to connect to the Mix 2 buds (which I do not own) ### 1/5 — Bad *2024-09-26* Not working on iOS 18 ### 1/5 — . *2024-05-08, version 5.0.17* Приложение не запускается ### 1/5 — Keeps crashing *2023-09-12, version 1.1* Downloaded this app on my iPhone and keeps crashing….downloaded on my windows computer and will not update firmware…terrible software support! ### 1/5 — Crash king *2023-06-20, version 1.1* I’ve never been able to open this app. It crashes the moment it launches. ### 1/5 — BROKEN APP *2023-06-07, version 1.1* App wery bad ### 1/5 — App keeps crashing *2023-05-02, version 1.1* Downloaded the App and it crashes every time. Doesn’t connect to earbuds even though they work with my iPhone 14 latest software 16.4.1(a) ### 1/5 — Crashes everytime *2023-04-23, version 1.1* App crashes as soon as it detects the ear buds. Can’t access any settings or do anything for my $150+ headphones. ### 1/5 — App doesn’t even detect the earbuds *2023-03-24, version 1.1* They are connected to my phone and even updated through the computer but still the app won’t detect them ### 1/5 — Crash :( *2023-02-06, version 1.1* after the last update it crashes as soon as the headphones are connected ### 1/5 — Ridiculously broken *2022-12-08* Shows “We weren't able to connect to your Cloud MIX Buds.” all the time ## Most critical reviews (10 lowest-rated) ### 1/5 — Why it is trash *2026-08-13, version 5.0.19* This app genuinely it terrible, it is the most laggy, complicated app I have ever seen ### 1/5 — Doesn’t work *2026-08-06* Why make an app and then not support your headphones. I don’t understand… ### 1/5 — Crashed *2026-07-12, version 5.0.19* Don’t get ts, crashed like 3 secs after I boot it up😭✌️ ### 1/5 — Does not support Cloud Flight 2 Headphones *2026-06-18, version 5.0.19* The cloud fight headphone manual says to download this app but it doesn’t support them and won’t detect the device. ### 1/5 — 太难用啦 *2026-05-22* 看不见 ### 1/5 — Hyperx cloud 3 *2026-04-07, version 5.0.19* I hooe you will fix to allow the other headphone can manngae in this apps bcause so many mobile player loves your headphone for pubg mobile ### 1/5 — HyperX cloud 3 s not compatible ❌ *2026-03-12, version 5.0.19* I bought Hyperx cloud 3 s Then this app it’s not supported the headphone the sound is FLAT not good for FPS mobile games. ### 1/5 — Crashing *2025-11-25, version 5.0.19* Still crashing after connecting the headphones ### 1/5 — Too low sound in iphone *2025-04-18, version 5.0.19* Please give us the solution of enabling dts x in iphone please ### 1/5 — HyperX Cloud Mix 2 *2024-12-03, version 5.0.19* This app is what is what the new Hyper X Cloud Mix II states to download. Was hoping it could resolve the very poor volume levels on Xbox X!! ## Most praised reviews (9 highest-rated) ### 5/5 — Good but needs more controls such as custom eq sliders *2026-06-30, version 5.0.19* Add more eq control ### 5/5 — Related To Equalizer *2024-10-30, version 5.0.19* I Purchased HyperX Cloud 3 For Mobile Gaming I Have A IPhone, When I Used HyperX Cloud 3 For FreeFire The Experience Wasn’t Good,I Don’t Know Why But I Couldn’t Hear A Single Footstep So I Found Out I Can Make Some Changes Through HyperX NGENUITY App Then I Searched For It In App Store Luckily It Is Available Then I Installed It But My HyperX Cloud 3 Wasn’t Showing At All In The Software So Instead Downloaded The HyperX NGENUITY In My PC However In The IOS Version It Wasn’t Showing But In The Windows Version It Was Showing I Was Able To Turn On DTS, Use The Equalizer,Use The Other Features It Was Good But In The IOS Version I Couldn’t. Please Give Those All Windows Version Features In The IOS Version I Don’t Play Games In PC At All But I Play Games In IPhone on Daily If You Give Me Some Solution Or An New Update of HyperX NGENUITY IOS Version For IPhone That Would Be So Great. Pretty Please Do It!! ### 5/5 — 不錯用 *2024-09-30, version 5.0.19* Good ### 5/5 — HyperX Ngenuity *2022-08-24* This App works perfectly with the HyperX Cloud MIX Buds. It allows me to adjust the touch control to my preferences even separately for the left and right bud. The EQ Setting is also a nice feature for fine tuning the sound depending on genre and mood. It works as designed ### 3/5 — Uptade doesnt work *2023-02-08, version 1.1* I was using this app until the update came. I can use now. When i click on the app, the bluetooth connects and the app closes immediately ### 2/5 — No swipe from the left edge to navigate back *2025-07-14* Your app doesn’t have Chinese localization, but I could adapt to that. However, it’s amazing how it doesn’t support the standard swipe-from-the-left-edge gesture to go back. Instead, I have to tap the back arrow every single time—like it’s 2010. Seriously? Please add swipe-back to navigate to the previous screen. ### 2/5 — 打開一直轉圈 *2025-02-10, version 5.0.19* 0分 ### 2/5 — Не поддерживается hyperX cloud mix *2024-02-27, version 5.0.17* Грусть🥹 ### 2/5 — App not working *2023-05-21* Downloaded app ok but it doesn’t open. Earbuds are connected no problem but can’t get into the app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*