# I amsterdam City Card — user reviews > 68 indexed App Store user reviews of I amsterdam City Card by Stichting Amsterdam & Partners, rated 2.10/5 from 13 ratings. - Source: https://appshunter.io/ios/app/i-amsterdam-city-card/id1458484836/reviews - App overview in markdown: https://appshunter.io/ios/app/i-amsterdam-city-card/id1458484836.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 9 ## Newest reviews (11 of 68) ### 2/5 — Fajne i stresujące *2026-06-17, version 5.3.5* Bardzo dobry pomysł systemowo, realnie przydatne natomiast dwie rzeczy stanowczo do poprawy: 1) skromne opcje filtrowania, np nie można wybrać dwóch kryteriów, w tym w ogóle brak opcji filtrowania „bez dopłaty”, 2) brak możliwości dodania karty do portfela (i brak alternatyw przy blokadzie screenshot) powoduje ogromy stres przy użyciu przy chceck-in/out w komunikacji miejskiej, blokowanie bramek, kolejkę itd… ### 3/5 — Marking favorites crashes App immediately *2026-05-14, version 5.3.1* Version 5.3.1 (iOS): If a landmark is marked as a favorite, the app crashes immediately. ### 4/5 — Works fine *2025-04-27, version 5.0.2* Works well an allow to access lots of activities. But really have to look into the list. ### 1/5 — wasted money *2025-04-03, version 5.0.2* Cant use public transport, all the time trigering apple pay. ### 1/5 — Don’t buy this city card *2025-03-31, version 5.0.1* This card was a total failure. I bought two 24h cards for my wife and I. We activated them entering at the first museum (Rijks) saturday 15th of february at around 15h and at first everything went well. After the museum we figured we could do the boat tour and everything went south: my wife's card didn't work and mine was already scanned. We tried several times with the staff but it just would not work. They told us to directly contact the card issuer so that they fix it. There is no phone number on the website so we decided to go directly to the I AMsterdam store at the train station. It wasn't part of the visit plan but we figured that as soon as we get the card fixed we could continue with our visits… We arrived just before closing time and the staff was not cooperative at all. They told us that it was our fault for activating both card on the same phone (Why does the app let us do this if it's not a good thing to do? Why did it work at the first museum but not afterward??) and that it was just a one time failure and that it wouldn't happen again. We trusted them and went to ADAM Lookout. Guess what: my wife's card did not work. We called it a night and headed back to the hotel. The day after we headed to the boat tour next to the train station so that we could go to the store again if it didn't work. And that's what happened: my wife's card still didn't work and mine neither because it was scanned the day before for a tour boat (that we couldn't board) and it only allows 1 boat tour. We went back to the I AMsterdam store and they didn't do anything to fix the situation. They said that if the card was working at the first museum there were no problem and that it was the fault of boat tours and ADAM lookout. I asked them if they could disable our cards and give us new ones but they wouldn't. I started to get angry and asked for a refund because we couldn't do half of what the card was advertised for and they just stuck with their position and wouldn't give us any solution to the card problem and just kept saying: "that's not our fault". We had no other choice to leave promising we would leave a GREAT review. Recap: we lost hours going back and forth to their store that provided no solution to the problem, we walked to the tour boats and ADAM lookout but could not enter/board any of it. What a waste of 130€… ### 1/5 — Absolutely Not Worth It *2025-03-21, version 5.0* Went to Amsterdam for 7 days. This app never worked and more importantly wasn’t truly needed. Waste of money ### 1/5 — Terrible Update *2025-03-18, version 5.0* Just spent an hour in the Amsterdam train station trying to get my card to activate. Went to the physical store and the gentleman work said that the app was just updated and has issues sometimes. Perhaps check these issues BEFORE issuing an update. We had to be issued physical cards at the store. An hour later and we’re finally on our way. Hardly the convenience that you tout. ### 1/5 — Get a physical card *2025-03-17, version 5.0* Cards got lost in transit while transferring. 1 card could not activate. There is no support phone number to call, only email, and working hours are Monday to Friday. Very frustrating experience! ### 4/5 — City card works but booking could be better *2024-11-01, version 4.10* This review is about the app's functionality, not the usefulness of the card (which would be 5 stars). The city card works for use in transit as expected, although it was confusing if you are allowed to transfer them to another person. We weren't sure and ended up using two cards via one phone, which was a little inconvenient. We got free access and discount as described where we needed. However, booking could be done better as it opens a new window in the app's browser which was slow and clunky. It would be better if it opens the page in the default browser. ### 1/5 — So many problems where do I begin *2024-10-16, version 4.10* I purchased 2 tickets for 120hours each on the website. I tried to transfer 1 ticket to my wife on the app. The app instead removed both tickets from my app. Now none of them appear on my app and it shows the same ticket twice on my wife’s app. So we have completely lost 1 of our tickets that we paid over $120 for. Please fix this or refund 1 of my tickets. Also, I was never provided a confirmation email. Luckily I took a picture of the confirmation number before I closed out the screen. So make sure you screenshot the confirmation number before closing the screen. This happened to my friend as well. In addition the QR codes they provided do not work properly and rarely scan on the metro. They took almost 3 minutes each to scan at the Rijks museum. ### 1/5 — Bit of a scam *2024-10-13, version 4.10* Ended up paying for some museums & buses which did not accept. Don’t recommend. Pay out of pocket instead. Caveat: if you really spend time planning, it might work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bugs *2026-05-24, version 5.3.4* Lots of bugs and important museums are not included. It's a scam ### 1/5 — Doesn’t work on metro *2026-04-23, version 5.2.0* The app does not properly prevent Apple wallet from opening when you scan your QR code at a metro turnstile, so it’s basically unusable for the metro. Not sure why there is no ability to just add the card to your wallet to prevent this issue. Works fine everywhere else. ### 1/5 — Beyond rubbish - use GVB instead *2026-03-04, version 5.2.0* Rubbish app. Bought the card and it refused to add to the app or the website, even after uninstalling and reinstalling 4+ times (which was their recommended fix for this apparently very common problem). Only solution to get it working was to physically walk 3 miles to their help desk to get a physical card. Ridiculous app given the amount of money pumped into this transport network. Avoid and use GVB - that works effortlessly and painlessly! ### 1/5 — Cards won’t activate *2026-01-05, version 5.0.6* Cards won’t activate ### 1/5 — Unusable if unlimited locations access not granted. *2025-12-21, version 5.0.6* Cannot use the app if you don‘t grant unlimited locations access in the background. WTF. ### 1/5 — Can’t open app *2025-11-26, version 5.0.6* It reaches point about location and it gives an error about failing to change setting. The app will not go forward or back. I have forced closed and uninstalled/reinstalled with the same result. I checked the settings and the location permissions did change, but because the app doesn’t see that, it won’t open ### 1/5 — Useless *2025-08-23, version 5.0.2* The app is totally useless for GVB. The ticket can not be added to the wallet and hence you have issues getting through the GVB nfc readers. It is 2025, devs, come on! ### 1/5 — Non si apre *2025-05-01, version 5.0.2* Si blocca alla pagina dei consensi per la privacy e non va oltre. Già rimossa e reinstallata 10 volte. Direi che basta così… ### 1/5 — Application doesn’t work *2025-04-25, version 5.0.2* I ordered Amsterdam City Card for 72 hours today (April 25), using the application. Currently I am in USA and will be in Amsterdam from May 4. This card shows the expiration date of April 28. I tried to address this issue using your application, but it does not work. What I suppose to do? ### 1/5 — QR code problems *2025-04-12, version 5.0.2* The transport scanners on trams and the metro struggle to read the QR code which appears in this app as your digital card. ## Most praised reviews (10 highest-rated) ### 5/5 — Eu trip *2026-07-22, version 5.3.6* The deal is good, it would help to know that there is only 1 cruise you can book. Also the qr code never worked for tram. Some were understanding when we showed the app, others made a big deal even though we showed the app supported the trams. ### 5/5 — Parfait *2026-04-23, version 5.2.0* L’application fonctionne très bien. L’utilisation de la carte digitale est très simple, aussi bien pour les activités que dans les transports. ### 5/5 — Super funktionale und hilfreiche App *2026-04-12, version 5.2.0* Installation der App und Buchung der City-Card gingen völlig problemlos und zügig. Auch das Finden der enthaltenen Vergünstigungen ist schnell und einfach möglich, besonders gut fand ich die Darstellung im Stadtplan und die Möglichkeit Favoriten festzulegen. Man bekommt viele gute und hilfreiche Informationen. Lohnt sich die I Amsterdam Citycard? M. E. vor allem dann, wenn man sie für mehrere Tage bucht und täglich zwei bis drei der enthaltenen Museen etc besucht. Das schöne daran: man muss nicht lange überlegen, ob man in den Bus, die Straßenbahn steigt und wie man an Tickets kommt. Und auch wenn man mal nur noch eine Stunde hat, wird man eben doch noch mal kurz ins Museum schauen … am Ende haben wir dadurch gefühlt mehr unternommen und gesehen :) ### 5/5 — Top *2026-01-03, version 5.0.6* Die Karte lohnt sich auf jeden Fall (ab 3 Tage). Gut organisiert mit der Zeit Slot bei bestimmten Museen, sonst überall hat es gut geklappt. Öffentliche Verkehr ging ohne Probleme. Der App gibt viele Informationen - Öffnungszeiten, Lokalität, etc. auch gut viele Empfehlungen - was in der Nähe ist, sortiert nach Interessen. Amsterdam hat viel anzubieten! ### 5/5 — Everything we needed *2025-10-04, version 5.0.4* Idk why this app ahas such terrible reviews, it worked perfectly for us! Didn’t have to faff with a physical card, and were able to just activate when ready! Super easy to use both at attractions and on public transit. ### 5/5 — The best ever *2025-09-16, version 5.0.4* Love it ### 5/5 — Wszystko ok *2025-06-25, version 5.0.2* Działa bez problemów ### 5/5 — I am Amsterdam Card *2025-06-10, version 5.0.2* This made our trip to Amsterdam so much easier, especially when you know you can jump on and off the metro with the cost already covered. I’m pretty sure we used it on the trams too! The card gives you free access or discounted access to many attractions! The list of attractions on the app helped us plan our days in this beautiful city! Would highly recommend! ### 5/5 — Ottimo servizio *2025-02-02, version 4.11* A differenza delle altre recensioni , io ho avuto un’esperienza positiva Lapp funziona molto bene, non ho avuto nessun tipo di problema nelle 48h in cui l’ho utilizzata molto intensamente. E la iamamsterdam card è conveniente! Io ho comprato due biglietti dal sito e poi li ho aggiunti in app ,tramite codice , poi ho condiviso il secondo abbonamento con un altra persona, il tutto è stato istantaneo . Ottimo lavoro ! ### 5/5 — Great app *2023-12-15, version 4.7* The negative reviews on this nearly put me off getting this for our trip to Amsterdam. It really isn’t that bad at all. We found it very easy to use. Loved the benefits from the free admissions. And it made getting the trams very very convenient. I’d highly recommend it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*