# i-City SuperApp — user reviews > 56 indexed App Store user reviews of i by ICITY PROPERTIES SDN BHD, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/i-city-superapp/id6737016944/reviews - App overview in markdown: https://appshunter.io/ios/app/i-city-superapp/id6737016944.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of i? Overall sentiment: positive **Pros** - 👍 User-friendly interface - 🚀 Smooth navigation - ✨ Colorful and attractive design - 💡 Easy to browse and find info - ✅ Convenient for ticket purchase - 🌟 Good for finding promotions and deals - 🗺️ Helpful for exploring i-City - 🎉 Fun and exciting place - 💯 Well-designed app - ✅ Streamlined content for i-City Theme Park - 👍 Improved from previous app - ✅ Informative highlights section - ✅ Easy to understand fun guide - ✅ Good for kids and families **Cons** - 💸 Money trapped in app - 😠 Forced top-up minimums - 🔄 Fixed dated purchases inconvenient - ❌ Cannot withdraw or transfer balance - 🤷 Difficulty finding stored tickets - unresponsive customer service - 🤔 Unclear purpose of remaining balance - ⚠️ Need to scroll up to find info **Commonly reported bugs** - Cannot undo date selection - Money cannot be transferred out **Most requested features** - Allow withdrawal or transfer of balance - Add contact customer service feature - Improve scrolling for information - Allow open-dated purchases - Option to cancel bookings ## Newest reviews (16 of 56) ### 5/5 — Seriously Impressed! My Thoughts on the i-City SuperApp ❤️ *2025-05-21, version 1.4.1* Can we just talk about how smooth the i-City SuperApp makes everything? 🤩 I used it for my recent visit and honestly, it took all the stress out of planning. No more fumbling for physical tickets or getting lost trying to find parking. The app is super user-friendly, and it literally puts the whole i-City experience right in your pocket. Big thumbs up to the team behind it for making our visits so much more enjoyable! 👍 Definitely a smart move. 😉 ### 5/5 — Easy *2025-05-20, version 1.4.1* Easy to use, lot of info that i can use, and have many fun event that upcoming, very useful. ### 5/5 — Friendly Interface App *2025-05-18, version 1.4.1* thankyou so much for developing this app. it really help us that didnt have time to queue ### 5/5 — Apps works well *2025-05-17, version 1.4.1* This apps works well. Went to virtual sport and mysport using this apps and we having fun! ### 5/5 — Easy to use and convenience *2025-05-17, version 1.4.1* This new apps is super easy to use with great and attractive features. You can literally find all discounts and best packages in one app. ### 5/5 — Superb apps *2025-05-16, version 1.4.1* Very convenient and friendly user apps, covered all facilities and services around i-City. Keep up the good work developing and updating this apps 👍🏻 ### 5/5 — BEST *2025-05-12, version 1.4.1* i get the birthday reward and everything best!! staff very friendly and im so happy playing at this i city theme park! i want to repeat every year!❤️ ### 5/5 — ICITY SUPERAPP NEW *2025-05-09, version 1.4.1* The new i-City SuperApp is super convenient! The design is more user-friendly, and you can easily buy tickets, check promotions, and make bookings—all in one place. A must-have app if you visit i-City often! ### 5/5 — incredible experience *2025-05-09, version 1.4.1* Highly recommended for a fun day out with family or friends! ### 5/5 — The best apps! *2025-05-08, version 1.4.1* The i-City SuperApp has completely changed the way I experience i-City. From checking attraction details and opening hours to finding my way around with the built-in map, everything is so convenient. The layout is clean and intuitive, and I love how quickly I can get updates on current events and new attractions. Whether you’re a first-time visitor or a regular, this app is a must-have companion for exploring the area. ### 5/5 — So many things to explore *2025-05-07, version 1.4.1* This is definitely a fun place to be at, we can spend whole day here ### 5/5 — I-City SuperApp *2025-05-06, version 1.4.1* I City Super Deal app is a fantastic platform for anyone looking to save on attractions and activities in i-City. The interface is clean and easy to navigate, making it simple to browse through various deals and promotions. I especially love how the app offers exclusive discounts that aren’t available elsewhere — it really helps stretch your budget. ### 5/5 — Easy to use, very convenient 👍👍👍 *2025-05-03, version 1.4.1* Much better than previous app, easy to navigate, very responsive and easy to buy tickets 👍 love this app . ### 5/5 — Excellent One Stop Platform for Everything i-City! *2025-05-02, version 1.4.1* The i-City SuperApp is an excellent all-in-one platform that makes visiting i-City so much easier and more convenient. From buying tickets and checking attraction info to accessing parking and promotions, everything is just a tap away. The app is smooth, intuitive, and keeps improving. A must-have for anyone planning to explore i-City! ### 5/5 — love i city *2025-05-01, version 1.4.1* nice，i love city ### 5/5 — Nice apps *2025-04-29, version 1.4.0* Great apps and easy to use like for topup. It’s really convenieng and easy to navigate, making the apps easy to use. Overall, the apps is really well-designed ## Most critical reviews (10 lowest-rated) ### 1/5 — Don't download if u used only once *2025-09-24, version 1.13.1* Hello developer, This app is totally unfair. When we top up, why can’t we also withdraw or transfer the balance? This feels like cheating. I don’t live nearby, and for people like me, it’s a waste. You trap our money in your system, forcing us to use it only for scanning or redeeming, even if we don’t need it. For B40 people like us, every sen matters. Your system is designed to take money but not give freedom back to the user. This is not right. Maybe i will make complaint to MCMC or used media to force withdrawal ### 1/5 — Why focused me download this app!!! *2025-09-09, version 1.13.1* I am extremely angry and disappointed with DoubleTree Hotel’s parking system. On my recent visit, the security literally forced me to download a parking app just to enter, which wasted so much of my time because I had to stop, download, register, and set it all up when all I wanted was to park my motor. What makes it worse is the parking fee was only RM3, but the app forced me to top up a minimum of RM10 – which means my money is now stuck inside an app I will never use again because I am not from Klang Valley. This is unfair, unreasonable, and feels like a scam against visitors who only come once. A hotel of this standard should provide proper and simple options like cash or card payment, not trap customers with useless apps and force extra top-ups. This whole experience left me with a very negative impression of the hotel, and I sincerely feel this practice is not only inconsiderate but borders on exploitation. ### 1/5 — Top Up *2025-08-09, version 1.7.0* The stop you getting physical tickets and you need a digital one. So now I need to create an account, top-up with a bank transfer, once I’ve done the calculation for this myself and then find out where the tickets are stored on the app that is not easy to use. The other reviews read as fake as I cant see anyone raving about this app. ### 2/5 — Time Consuming Due to Lack of Features *2025-01-30, version 1.1.3* It is very dissapointing to think about top-up everytime I need to buy something in i-City is exhausting. I have to put more money in there because I want to puchase foods and other stuffs. However, once the money is there. I can’t transfer it out which does not make this app very convenient in my point of view. Why do you expect me to calculate before putting my money in? Other than that, I had a difficulty with the payment. I couldn’t undo to the date selection and by the time, I just realised that I booked at wrong date. I had to purchase new ticket again. I contacted customer service through email, call, WhatsApp and Instagram but still got no respond. I need refund and please do add more features such as contact customer service and money transfer to make it reliable. ### 3/5 — Inconvenience *2025-05-07, version 1.4.1* After apps been updated, all the purchase date become fixed dated, while previously is open dated. Very Inconvenience if let say we have an issue on that date,we cant use it on the other day nor to cancel the booking. ### 3/5 — Okay but then .... *2025-01-21, version 1.1.1* Overall the app was fine. The only problem is that if in your account got balance, it cannot transfered back into your account bank or tng. Then what's the point of that ? Because i don't think its relevant. You need to fix that !! ### 5/5 — Great experience *2025-05-31, version 1.4.1* My first time visiting I City, I super enjoy all that time when spending one hour at here.”, it was a great experience here ### 5/5 — Super convenient and easy to use! *2025-05-31, version 1.4.1* The app made our visit to i-City so much smoother. Booking tickets and checking event info was fast and hassle-free. Love the colorful design and smooth navigation. Highly recommended for anyone visiting i-City! ### 5/5 — Nice place to visit!! *2025-05-29, version 1.4.1* My always go to place during school holiday since it open!! and righnow i already working as an adult ### 5/5 — Good place to go *2025-05-29, version 1.4.1* I recommend to to this theme park . We had so much fun time here . A lot of fun games to do with family . ## Most praised reviews (6 highest-rated) ### 5/5 — User friendly app *2025-05-24, version 1.4.1* Easy to load, very user friendly ### 5/5 — Super helpful *2025-05-24, version 1.4.1* The app is super helpful and systematic! Super fun games and events awaits and love them all so much also soo easy to use! ### 5/5 — City *2025-05-24, version 1.4.1* Good good good ### 5/5 — Easy to browse *2025-05-24, version 1.4.1* Super easy app to browse. Love the promotion items on the front page. Easy to look up for the first time user! ### 5/5 — Fun park *2025-05-23, version 1.4.1* Very exiting place, got many option for rides and place to take photo✨ ### 5/5 — User Friendly *2025-05-21, version 1.4.1* The app is super easy to use. Easy to navigate and very colourful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*