# i-Flame — user reviews > 27 indexed App Store user reviews of i by t2Fi LLC, rated 1.75/5 from 40 ratings. - Source: https://appshunter.io/ios/app/i-flame/id1255325833/reviews - App overview in markdown: https://appshunter.io/ios/app/i-flame/id1255325833.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 1 · 2★ 5 · 1★ 25 ## Newest reviews (9 of 27) ### 1/5 — Failed *2022-11-06, version 2.9.13* Was hoping to use with my Mendota proflame remote but can't get past naming. Connect stays grayed out. Maybe the newer proflame remotes aren't compatible, IDK ### 1/5 — App keeps crashing when I try to hook up to Wi-Fi and the hub. *2022-11-03* I have only been able to use the app with Bluetooth on my phone it is unable to hook up to the Wi-Fi via the hub. The whole reason I bought this device was to be able to use it on the Wi-Fi. **Developer response:** We are glad to help. Email us at icloud@t2fi.com with contact info please. ### 1/5 — Does not connect freezes *2022-10-02* I tried to connect with a Skysmart remote but the app freezes with naming a device and does not ask me to register or create and account. I have deleted and reloaded the app 3 times and it freezes in the same spot each time. **Developer response:** Give us a call at 844-352-6383 and we will help you connect. ### 1/5 — Worst App Ever *2022-10-01* Simply doesnt work. On iPhone 13 Pro text boxes are cutoff. When you do get it to try to setup the hub it immediately crashes. I’m an app dev and you have to work hard to be this bad. Built in app on the hub device is broken as well. $300 piece of garbage **Developer response:** We responded to your email and are glad to refund your money. We have lots of happy customers. We can help those who call in for assistance. We received your product back and it works perfectly. We love happy customers and refunded your money. Sorry you were disappointed. ### 1/5 — App does not work *2022-03-22* I can’t set up an account in the app as it does not send a confirmation number. The whole point to purchasing this was so we could control the fireplace via Alexa, but without being able to connect thru the app there is no use for this whatsoever. I also emailed the companies support contact and have not received any response yet. Can you please provide support to this app, so we can change our reviews of this product ? Following back up on this, I have updated the app and still cannot create an account. I also called the support line and nobody has ever answered. We still have yet to use this as intended. Can you fix the bug with the app or provide other instructions for connecting alexa to our flame tec. **Developer response:** Sorry you are having troubles. We looked but do not find an email from you. Please update the app to 2.9.7 and your phone to 15.3. Feel free to call at (844) 352-6383 and we will gladly help. Thanks. ### 1/5 — App does not work *2021-08-26* The app will turn on the fireplace but the moment you do anything else the fireplace turns off. Very frustrating. I have called all of the tech support lines and no one has answered or called back. **Developer response:** Sorry you had a problem. We did return the call the same day and have a new unit in route to you. ### 1/5 — App closes every time I try to open it. *2020-09-01* The app only works on my IPad, not my iPhone, which I need use to control my fireplace when away from home. **Developer response:** Love to help. Give us a call (844) 352-6383 9AM to 5 PM eastern and we will assist you. ### 1/5 — iFlaming dumpster fire *2020-07-29* This app is pure trash. Connectivity issues constant login issues. If I could give it less than one start I would love to **Developer response:** Glad to help if you like. Call us at (844) 352-6383. Hope you contact us so we can help you. Weekdays 9 AM to 5 PM. Have not heard from you. Still happy tp help if you will call us. ### 1/5 — Terrible *2019-12-29, version 2.4.8* The app doesn’t work once you input the product info. Attempted to access my fireplace, but says something about an awning. ## Most critical reviews (10 lowest-rated) ### 1/5 — 4 years of not working *2025-05-24* Does not work in any way no matter how many times app and phone is updated over four years. Crashes and closes app after entering wifi password. My house is full smart tech and everything is usually very easy to setup and use but this has been useless. ### 1/5 — Does not work *2025-04-26, version 2.9.17* Can not sign up. No matter what email I use, it says invalid email. FIX. IT. !!!! ### 1/5 — Absolutely Terrible! *2025-01-17* Can’t even input requested information and connect. My entire house is smart so I know it’s this app that’s dumb! ### 1/5 — Basically unless *2024-11-26* Idk what the purpose of this app is other than maybe get your email info, but it does not work with the altra fire place at all what a pile of etrash ### 1/5 — Can’t open the App. *2024-01-20, version 2.9.16* App will not let me set up account. Says my emai address is invalid. ### 1/5 — Slow, no response *2023-12-10* The app stays on add a device and never gives you the connect option. Seems this app is outdated and it should removed from the app store ### 1/5 — Does not work *2023-09-10, version 2.9.14* App does not work at all ### 1/5 — Setup Not Working *2023-06-14* After entering all the information on my fireplace model and serial number, it won't allow me to get push the connect button. I can't get past the initial set up screen even with every piece of information entered. Have exited out of app, and reopened. Nothing is working. ### 1/5 — The worst application I have ever installed *2023-03-07* This application is the worst I’ve ever used. The verification workflow when setting up a new account doesn’t work properly, and I ended up having to create an account several times before it worked. Once I got in, I could not setup a new fireplace. It kept erroring out and going to the “add new device” screen and I couldn’t save my fireplace, let along connect. What an awful experience. **Developer response:** We are happy to help. Please call usa t 844-352-6383 or email at icloud@t2fi.com. We will get you connected and working. ### 1/5 — Choose you’re own adventure *2023-02-17* You literally never know what you’re going to get, and with no support - good luck. One night it fires right up, the next it cuts fuel after the pilot is lit. **Developer response:** We are happy to help. Call us at 844-352-6383 ## Most praised reviews (8 highest-rated) ### 5/5 — Works Great! *2023-10-26* Not sure why so many bad reviews. So far it’s been working great! Exactly what I was looking for. ### 5/5 — Best way to control fire *2021-08-20* Love that I can operate fireplace from cell phone. No more lost remote! **Developer response:** Thanks for your nice review. ### 5/5 — Had some issues but got them resolved *2020-08-13* Had some issues but ended up working with the developer and they found the bug and are getting it resolved. App work great just as intended **Developer response:** Thanks for the review. We love to help customers enjoy their fireplaces. ### 3/5 — Unable to Bind to Remote *2024-02-19* Unable to Connect the ProFlame Remote 2 to the i-Flame App. I am guessing that the ProFlame Remote 2 that came with my FirePlace may need to be exchanged or have another module installed? This part isn’t clear. Leaving this review to help others who may have spent time on this or until I hear back. ### 3/5 — No email confirmation *2022-02-04, version 2.9.7* Downloaded app and tried to enter a username and email address. It’s says it sent me a confirmation email to verify me and I never received it. Did this with two email addresses and neither received confirmation. I checked junk and spam folder but nothing their either. I want this to work and give a good review but if I can’t get in to the app then how can I review or use it? Update: Was told to update app and phone which are complete and still get no confirmation email to verify my account. Please contact me to remedy. ### 2/5 — Mixed up warning *2023-02-06* My fire bug keeps sending me a notification every two hours , that my system still on even when I know is off , that is kind of annoying., how can this be fixed ? I even turned off the notifications setting on the app. **Developer response:** Please send us your contact info at icloud@t2fi.com so we can assist you. Thanks. ### 2/5 — PLEASE FIX APP!!! *2022-04-30* I love the concept of this and it does work for the most part. It runs through the remote then to the servo instead of being able to control servo directly. Also app crashes every time I attempt to connect to my WiFi network… **Developer response:** Sorry you have an issue, Could you send contact info to icloud@t2fi.com ### 2/5 — Difficult to use *2022-01-11* First thing to note is that the app is push only. It does not know what the current settings are on the connected remote. It is also very slow to react. Setting the temperature sends a sequence that moves the temp by one degree till it maxes out and then backs it off, which takes time. Also can’t get the app to stay open to connect the wifi hub. Haven’t been able to use it yet because the app crashes during setup. **Developer response:** Glad to help. Update the app to 2.9.7 and your phone to 15.3. Then try again. If you still have troubles send an email to support@flame-tec.com with a number or email to reach you. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*