# I Prefer — user reviews > 130 indexed App Store user reviews of I Prefer by Preferred Hotels & Resorts Worldwide, Inc., rated 4.70/5 from 2,449 ratings. - Source: https://appshunter.io/ios/app/i-prefer/id1179305554/reviews - App overview in markdown: https://appshunter.io/ios/app/i-prefer/id1179305554.md - Rating breakdown: 5★ 2,121 · 4★ 109 · 3★ 45 · 2★ 38 · 1★ 136 ## What do users think of I Prefer? Overall sentiment: negative **Pros** - 👍 Beautiful view - 🚀 Fast and responsive - 🚀 Searching for hotels is now more intuitive and fast - 💡 Love the options of nights with points and nights with points + cash **Cons** - 🐛 Difficult to navigate - 🐛 Not user friendly - 🐛 Glitchy - 🐛 Crashes upon opening - 🐛 Doesn't show points or past stays - 🐛 Doesn't remember login info - 🐛 Doesn't track upcoming or past stays - 🐛 Requires logging in every time - 🐛 Doesn't show real fees for each hotel **Commonly reported bugs** - Login issues - Constant crashes - Doesn't show upcoming stays - Doesn't sync with hotel stays **Most requested features** - Integrate with Apple Wallet - Add mobile check-in functionality - Improve points tracking and management ## Newest reviews (18 of 130) ### 2/5 — not intuituve *2026-09-06, version 3.1* After browsing a hotel , it will be good to have a way to go back to the entire selection rather than doing another search again. Also good to have a search history so it can be selected quickly rather than entering everything all over again. ### 2/5 — Not User Friendly *2026-07-08, version 3.1* I have emailed several times regarding the app and the website both. Neither are super user-friendly when you’re trying to check points availability and comparing different hotels. You have to start over and start searching the same parameters that you started with over and over again. Additionally, I was told certain hotels were still accepting points yet you they never allow you to search using points. I’m not talking about showing dates where points are blacked out. I’m talking about where there is an option to search using points. It’s very frustrating at times because it feels like groundhog’s day when you are searching multiple dates and properties especially. This came up as a saved review but I have written several since I started this one. It’s still the least user friendly app for hotel programs. And what’s worse is there are hotels that make you think that they honor points and I’ve been checking for a year at Balboa Bay club and there are no points available any day anytime for the past solid year so do not put it in that category if they are not honoring something with the point system. Also the points are a terrible redemption amount for the hotel choices you get. We spent over $30,000 at the Montage in Kapalua Bay and barely have enough to get a week or two in hotel redemption. And the hotels that you can redeem your points at… ### 3/5 — Great hotels, but… *2026-06-01, version 3.1* Their customer service is very slow to respond. It is hard to get points added from a missing points stay. Also, there is not an easy way to see points redemptions. Maybe it’s user error, but it is not apparent in the app and I wind up calling the hotel directly. Kind of a pain. ### 2/5 — Terrible app *2026-03-06, version 3.1* Not user friendly half the time, the other half it won’t even load. ### 3/5 — Good thing the hotel is great *2025-11-28, version 3.1* I really like the Colonnade but I find the app frustratingly hard to use and very slow to update. It’s worth it bc I like the hotel, but please improve! ### 3/5 — Not User Friendly *2025-09-01, version 3.1* I have emailed several times regarding the app and the website both. Neither are super user-friendly when you’re trying to check points availability and comparing different hotels. You have to start over and start searching the same parameters that you started with over and over again. Additionally, I was told certain hotels were still accepting points yet you they never allow you to search using points. I’m not talking about showing dates where points are blacked out. I’m talking about where there is an option to search using points. It’s very frustrating at times because it feels like groundhogs day when you are searching multiple dates and properties especially. ### 2/5 — Limited use *2025-08-03, version 3.1* Lots of points and I usually stay in suites, etc. Free nights and even points and $ nights not much of a deal or very limited options. I had rather use all my points for a suite versus smaller rooms. ### 1/5 — Fraud *2025-07-31, version 3.1* Using deceptive marketing methods to induce consumers to download Apps violates the principe of integrity ### 1/5 — アプリの性能が悪すぎる *2025-07-02, version 3.1* 使いにくすぎる ### 1/5 — Impossible to earn points *2024-11-26, version 3.1* It seems to be impossible to earn points. Even after adding membership number to bookings it still does not reflect. ### 1/5 — Poor interface *2024-10-18, version 3.1* Have to log in each time I access the app. Search of hotel properties not intuitive. It’s an app to market the properties more than a proper app related to your stay at the hotel. ### 2/5 — Not easy *2024-08-11, version 3.1* Take a page from other resort apps that work. Not easy to look at booking hotels, how to accumulate points or locations. ### 1/5 — Waste of time *2024-07-23, version 3.1* Please, please made this app workable. It is the most frustrating travel app ever. ### 3/5 — Bad app compared to other major hotel *2024-07-20, version 3.1* Points don’t ever show up ### 1/5 — Where us cash redeemption??? *2024-07-16, version 3.1* Bring back that cash redeemtion !!! ### 1/5 — Always a problem *2024-07-07, version 3.1* Trying to book a hotel using my points and the app is terrible. Why can’t I easily cash in my points? ### 1/5 — Unfriendly user interface *2024-06-22, version 3.1* unintuitive interface. Cant swap to another hotel after browsing the rooms on the first one. ### 1/5 — Please fix the bugs *2024-05-24, version 3.1* Every time you try to use the app it forces you to log back in. This problem has existed since your last update. ## Most critical reviews (10 lowest-rated) ### 1/5 — Alohilani Hotel *2026-08-08, version 3.1* I selected this hotel due to Preferred recommendation as top rated hotel! The rooms are very poor quality. ### 1/5 — System failure for setting password *2026-07-01, version 3.1* System failure for setting password ### 1/5 — The worst hotel app *2026-06-03, version 3.1* This is such a poor app. I don’t believe that anyone from the hotel chain has actually tried to use it as a potential guest. ### 1/5 — Wonky Website *2026-03-30, version 3.1* I wouldn’t consider this an app, more of a website masquerading as an app. Please refresh to make booking easier. It gets frustrating which pushes me away from reserving rooms. Please model your website/app after Bonvoy. ### 1/5 — Misleading term *2026-03-10, version 3.1* The app uses misleading terminology when referring to country names. The island was known as Taiwan, not Taiwan China. Taiwan is a country, and Taiwanese people have their own passport, currency, and government. China has no right or authority to interfere in Taiwan’s elections. Thus, it has never been a part of Chinese territory. According to the Oxford Dictionary, a country is defined as “an area of land with its own government and laws, or a specific region with particular features.” Using misleading terms in the app is inappropriate because it affects users’ understanding and worldview, including that of future generations. I respectfully ask that the app use more accurate and politically appropriate language. ### 1/5 — Doesn’t work properly *2026-01-17, version 3.1* The app doesn’t work properly on my IPhone and functionality is not very good ### 1/5 — Questionable *2025-11-08, version 3.1* I have gone in this app to book at hotels and the prices are so much higher than if you go through tribal that looks at multiple prices on other sites. ### 1/5 — Password *2025-11-03, version 3.1* Resetting the password is to complicated ### 1/5 — useless *2025-11-02, version 3.1* logs me out several times a day… last update 2 years ago. app obviously abandoned. ### 1/5 — Poor *2025-08-13, version 3.1* Difficult to navigate ## Most praised reviews (10 highest-rated) ### 5/5 — Why? *2025-07-13, version 3.1* 何も設定変えてないのにパスワードが認識されなかった。 Why? ### 5/5 — Glitchy *2024-08-06, version 3.1* Not a user friendly site ### 5/5 — Problem to access account each time and can’t see prices easily *2024-02-26, version 3.1* The app doesn’t scan the face automatically to log into account and we have to enter credentials manually everytime Also the app shows a listing of properties with « prices starting at » but you have to log into each hotel, one per one, enter your dates, wait to see their real fees for each hotel one per one which is very inconvenient and time consuming vs Marriott where you enter your dates, filters (for fees per example) and see all listings on the map for us to click and compare conveniently to chose fast and efficiently, see where it’s located on the map vs the others It def needs an update ### 5/5 — Beautiful view *2023-09-09, version 3.1* My Husband and I have visited Half Moon for our Anniversary for several years. Each time time they have exceeded our expectations. The Resort is relaxing and the views are absolutely stunning. The service is top notch. You won’t be disappointed. ### 5/5 — Fast and responsive! *2023-07-13, version 3.1* This app is great! I can view hotels from almost anywhere and so quickly too! ### 5/5 — New app is so much better *2023-05-08, version 3.0* The new app that was released last month is so much better than the old app. It’s much easier to find the hotels you’re looking for, manage your I Prefer membership, and book hotels. ### 5/5 — Love the new app and website! *2023-03-11, version 3.0* Searching for hotels is now more intuitive and fast. Love the options of nights with points and nights with points + cash! Looking forward to more trips to Preferred hotels this year! ### 5/5 — Wow! *2023-03-10, version 3.0* Great app! So easy to find a book an amazing hotel! Highly recommend. ### 5/5 — Hotels are nice, Websites are not *2022-11-13, version 2.91* This is the worst hotel website I have seen. Specifically, it beaks down every time I attempt to make a reservation. It also does not provide a record of upcoming or past stays. ### 5/5 — I love the app *2018-08-23, version 1.0.6* It is great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*