# iA Mobile

> Manage group insurance, retirement savings, and investments for iA Financial Group clients. (iPhone/iPad app by Industrielle Alliance, Assurance et services financiers inc..)

- Source: https://appshunter.io/ios/app/ia-mobile/id605490420 (this page in markdown: same URL + `.md`)
- Developer: [Industrielle Alliance, Assurance et services financiers inc.](https://appshunter.io/developer/605490423)
- Category: Finance, Business
- Price: Free
- Rating: 4.70/5 from 256 App Store ratings · 124 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.2 · 263 MB
- Languages: American English, French (France)
- Released: 2013-03-04
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ia-mobile/id605490420/reviews.md

## What is iA Mobile?

iA Mobile makes it easy for you focus on your goals by always having your information at your fingertips! Take advantage of your group insurance benefits and monitor your retirement savings and investments at iA Financial Group. 

With iA Mobile, you can:  

GROUP INSURANCE
- Submit your claims securely
- Send photos of your receipts, if required
- Track your claims
- Use your health spending account to reimburse the unpaid portion of a claim
- Check the eligibility of healthcare providers
- Check your prescription drug coverage
- Estimate the amount you will be reimbursed for your prescription drugs
- Find pharmacies that offer the prescription drug you are looking for and compare prices*
- Use your smartphone as a group insurance card
- Obtain proof of travel insurance**
- Produce the list of expenses for your income tax return

The functionalities in iA Mobile vary based on the plan chosen by your employer.

** WebRx users outside Quebec can view the price of the medication they are searching for in each pharmacy found. In Quebec, WebRx does not provide prices per pharmacy; instead it provides an average provincial price for each drug being searched.
** Obtain proof of travel insurance if your group insurance plan covers emergency medical care received outside of Canada

GROUP SAVINGS AND RETIREMENT
- See how much you have saved to date
- Track your progress toward your retirement goal 
- See the return on your investments
- Make voluntary contributions to your group RRSP, group TFSA or VRSP
- See your transaction history
- Make sure that your investment asset mix still matches your investor profile
- Designate or change your beneficiaries

INDIVIDUAL SAVINGS AND RETIREMENT
- View your investment balance
- See your personal rates of return for each contract
- Consult your electronic documents

You must be registered for My Client Space to take full advantage of iA Mobile. 

To learn more about iA Mobile, go to ia.ca/iamobile.

## Key features

- Submit insurance claims securely
- Track claims and reimbursements
- Check prescription drug coverage
- Monitor retirement savings and investments
- View investment performance
- Make voluntary contributions
- Use smartphone as insurance card

## What do users think of iA Mobile?

Overall sentiment: negative

**Pros**

- 👍 Easy and intuitive navigation
- 🚀 Fast access to information
- 💼 Consolidated account view across products
- 📊 Good investment performance reporting
- 🎯 Simple claim submission process
- 🔐 Face ID login convenience
- 📱 Clean and modern interface design
- ⚡ Quick fund consultation features

**Cons**

- 🐛 Frequent app crashes and freezing
- 🔓 Persistent login and authentication issues
- ⏱️ Slow performance compared to competitors
- 📱 Limited mobile app functionality vs desktop
- 🔄 Constant forced updates blocking access
- 🌐 Language switching problems (French/English)
- 📄 Incomplete product coverage in app
- 💳 Poor claim submission experience
- 🔐 Excessive authentication steps required
- 📊 Missing investment detail information
- ⚠️ Services frequently unavailable
- 🏥 Limited insurance product integration
- 😤 Difficult customer service experience
- ⏳ Slow claim processing times

**Commonly reported bugs**

- App crashes on login attempts
- Authentication fails despite correct credentials
- Face recognition not working reliably
- Password not saving when selected
- App closes unexpectedly after authentication
- Language defaults to French after updates
- Saved credentials disappear after updates
- Claims cannot be submitted through app
- PDF forms cannot be downloaded on mobile
- Direct deposit information requires constant re-entry
- App shows services unavailable frequently
- Investment data not updating after market close
- Claim submission requires notifications enabled
- App becomes non-functional after recent updates
- Deposit information upload takes 2-5 days to process
- Documents not displaying completely
- Slow app performance during peak times

**Most requested features**

- iPad/tablet version with landscape mode support
- Unit price and share quantity details for investments
- Coverage balance tracking (physio, massage, etc.)
- Auto/home insurance integration
- Life insurance product visibility
- Investment performance charts and projections
- Password save functionality
- Apple Wallet card support
- Direct withdrawal options
- Multi-account Face ID support
- Real-time unit share price updates
- PDF download capability within app
- Automatic payment method saving
- Detailed transaction history
- Investment comparison tools
- Better tax document information

## Recent user reviews (10 of 124)

All indexed reviews: https://appshunter.io/ios/app/ia-mobile/id605490420/reviews.md

### 1/5 — 0 stars

*2026-07-20*

Should get 0 stars

**Developer response:** Hello, we're sorry to hear about your experience. If you need any assistance, please contact our Internet Help Desk at 1-866-383-3306. They will be happy to help. Thank you!

### 3/5 — Just balances

*2026-07-19*

Too bad you cant do anything other than see your balance on the app.

And really tired of the verification everytime you try to sign in, even if its 2 minutes apart.

**Developer response:** Hello, we’re sorry to hear about your experience. Your observations regarding the user experience have been noted and shared with our teams. Have a great day.

### 5/5 — Easy to use

*2026-07-17*

5 star app

**Developer response:** Hello, thank you for your review!

### 1/5 — Innaccessible

*2026-07-14*

Incapable de me log dans appli ! Pourtant je pouvais avant!?

**Developer response:** Bonjour, nous sommes désolés d’apprendre que vous éprouvez des difficultés à vous connecter à l’application. Nous vous invitons à communiquer avec notre Centre d’aide Internet au 1 866 383-3306. Notre équipe pourra vous aider à résoudre la situation. Merci!

### 5/5 — Easy Access

*2026-07-14*

This IA app is very easy to access and shows all the necessary details of all your accounts and investments.

**Developer response:** Hello, thank you very much for your comment. We’re happy to know that our services are meeting your expectations.

### 1/5 — Needs improved login interface.

*2026-06-26*

Every time I try to login it gives a pop up window which cannot save passwords. Login should be within an app rather than redirecting it to a new webpage.

**Developer response:** Hello, we're sorry to hear that you're not having a good experience. Your comments will be taken into consideration as part of our ongoing reviews. Thank you!

### 3/5 — Avis

*2026-06-26*

Souvent en panne

**Developer response:** Bonjour, merci pour votre commentaire. Votre rétroaction concernant les pannes sera prise en considération pour les prochaines mises à jour. Merci et bonne journée!

### 1/5 — No option for “later”

*2026-06-25*

I needed 1 piece of information. The new update provides no opportunity to say “not now” or “remind me later”.  Sometimes you just need some information and having to sign in a new password and username with no good explanation and you’re trying to provide some basic information in a hurry. For me this was unacceptable. Do better please

**Developer response:** Hello, thank you for your feedback! We'll forward it to the team working on the app and do not hesitate to reach out to us if you need anything else. Thank you.

### 5/5 — Overall good

*2026-06-12*

It is good, but need a continuous improvement to be up to date with the current market conditions.

**Developer response:** Hello, thank you for your comment. Your observations regarding the user experience have been noted and shared with our teams. Have a great day.

### 3/5 — Thing to improve

*2026-06-08*

It would be nice to do multiple patients to a chiropractor the same day. It is a pain when the family goes and then you have to enter and submit for each person.

**Developer response:** Hello, thank you for your comment. Your observations regarding the user experience have been noted and shared with our teams. Have a great day.

## Frequently asked questions about iA Mobile

### What can I do with this app?

This app allows you to manage your group insurance benefits, such as submitting claims, tracking reimbursements, and checking drug coverage. You can also monitor your retirement savings and investments, view your progress towards retirement goals, and see your investment returns.

### Is this app free to use?

Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

### Who is this app for?

This app is designed for individuals who have group insurance benefits or retirement and savings plans through iA Financial Group. You must be registered for My Client Space to fully utilize its features.

### What are the key features for group insurance?

Key group insurance features include secure claim submission, photo receipt uploads, claim tracking, using health spending accounts for reimbursements, checking provider eligibility and prescription drug coverage, estimating reimbursements, finding pharmacies, and using your smartphone as an insurance card.

### What are the key features for savings and retirement?

For group savings and retirement, you can see your total savings, track progress towards your retirement goal, view investment returns, make voluntary contributions to RRSPs or TFSAs, check transaction history, and manage beneficiaries. For individual savings, you can view investment balances and rates of return, and access electronic documents.

## Version history (last 5 releases)

### 5.52 — 2026-08-13

The most recent update includes improvements to existing functionalities and corrections to minor anomalies.

### 5.51 — 2026-07-08

The most recent update includes improvements to existing functionalities and corrections to minor anomalies.

### 5.50 — 2026-06-18

The most recent update includes improvements to existing functionalities and corrections to minor anomalies.

### 5.49 — 2026-06-17

The most recent update includes improvements to existing functionalities and corrections to minor anomalies.

### 5.48 — 2026-06-08

The most recent update includes improvements to existing functionalities and corrections to minor anomalies.

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## More apps by Industrielle Alliance, Assurance et services financiers inc.

- [Investia](https://appshunter.io/ios/app/investia/id1549342167)
- [iA Private Wealth](https://appshunter.io/ios/app/ia-private-wealth/id1597755165)
- [Events by iA Private Wealth](https://appshunter.io/ios/app/events-by-ia-private-wealth/id6670570475)
- [Richardson Wealth](https://appshunter.io/ios/app/richardson-wealth/id6765481008)

All apps by Industrielle Alliance, Assurance et services financiers inc.: https://appshunter.io/developer/605490423

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*