# iA Mobile — user reviews

> 128 indexed App Store user reviews of iA Mobile by Industrielle Alliance, Assurance et services financiers inc., rated 4.70/5 from 260 ratings.

- Source: https://appshunter.io/ios/app/ia-mobile/id605490420/reviews
- App overview in markdown: https://appshunter.io/ios/app/ia-mobile/id605490420.md
- Rating breakdown: 5★ 228 · 4★ 15 · 3★ 5 · 2★ 3 · 1★ 9

## What do users think of iA Mobile?

Overall sentiment: negative

**Pros**

- 👍 Easy and intuitive navigation
- 🚀 Fast access to information
- 💼 Consolidated account view across products
- 📊 Good investment performance reporting
- 🎯 Simple claim submission process
- 🔐 Face ID login convenience
- 📱 Clean and modern interface design
- ⚡ Quick fund consultation features

**Cons**

- 🐛 Frequent app crashes and freezing
- 🔓 Persistent login and authentication issues
- ⏱️ Slow performance compared to competitors
- 📱 Limited mobile app functionality vs desktop
- 🔄 Constant forced updates blocking access
- 🌐 Language switching problems (French/English)
- 📄 Incomplete product coverage in app
- 💳 Poor claim submission experience
- 🔐 Excessive authentication steps required
- 📊 Missing investment detail information
- ⚠️ Services frequently unavailable
- 🏥 Limited insurance product integration
- 😤 Difficult customer service experience
- ⏳ Slow claim processing times

**Commonly reported bugs**

- App crashes on login attempts
- Authentication fails despite correct credentials
- Face recognition not working reliably
- Password not saving when selected
- App closes unexpectedly after authentication
- Language defaults to French after updates
- Saved credentials disappear after updates
- Claims cannot be submitted through app
- PDF forms cannot be downloaded on mobile
- Direct deposit information requires constant re-entry
- App shows services unavailable frequently
- Investment data not updating after market close
- Claim submission requires notifications enabled
- App becomes non-functional after recent updates
- Deposit information upload takes 2-5 days to process
- Documents not displaying completely
- Slow app performance during peak times

**Most requested features**

- iPad/tablet version with landscape mode support
- Unit price and share quantity details for investments
- Coverage balance tracking (physio, massage, etc.)
- Auto/home insurance integration
- Life insurance product visibility
- Investment performance charts and projections
- Password save functionality
- Apple Wallet card support
- Direct withdrawal options
- Multi-account Face ID support
- Real-time unit share price updates
- PDF download capability within app
- Automatic payment method saving
- Detailed transaction history
- Investment comparison tools
- Better tax document information

## Newest reviews (10 of 128)

### 3/5 — WebRX ne fonctionne pas

*2026-08-21*

Assez déçu que l’outil WebRX ne fonctionne pas et ce depuis des mois. Pourquoi le problème n’est pas corrigé ?

**Developer response:** Bonjour, nous sommes désolés d’apprendre que l’outil WebRX ne fonctionne pas. Nous vous invitons à communiquer avec notre Centre d’aide Internet au 1 866 383-3306. Notre équipe pourra vous aider. Merci!

### 3/5 — Just balances

*2026-07-19*

Too bad you cant do anything other than see your balance on the app.

And really tired of the verification everytime you try to sign in, even if its 2 minutes apart.

**Developer response:** Hello, we’re sorry to hear about your experience. Your observations regarding the user experience have been noted and shared with our teams. Have a great day.

### 3/5 — Avis

*2026-06-26*

Souvent en panne

**Developer response:** Bonjour, merci pour votre commentaire. Votre rétroaction concernant les pannes sera prise en considération pour les prochaines mises à jour. Merci et bonne journée!

### 3/5 — Thing to improve

*2026-06-08*

It would be nice to do multiple patients to a chiropractor the same day. It is a pain when the family goes and then you have to enter and submit for each person.

**Developer response:** Hello, thank you for your comment. Your observations regarding the user experience have been noted and shared with our teams. Have a great day.

### 2/5 — Non intuitif

*2026-04-14, version 5.44*

Le site est non intuitif et la version pour iPad aurait avantage à être disponible.

### 5/5 — IA

*2026-03-07, version 5.42*

All the information I need to access is easy to find

### 3/5 — N’offre pas tous les produits

*2026-03-03, version 5.42*

L’application n’offre que les produits financiers. En 2026, c’est ridicule de devoir consulter le site web en complément de l’application pour avoir accès à tous nos produits (produits financiers, assurances vie/maladie/auto/habitation) à quoi sert l’application rendue là…

### 1/5 — not convince

*2026-02-28, version 5.42*

why is always French

### 5/5 — Marcelo Gomez

*2026-02-27, version 5.42*

Great great company 

J’aime ses portefeuilles, sa plateforme et son service client. 

Merci!

### 2/5 — Feature on the Mobile APP

*2026-02-26, version 5.42*

I'm having trouble finding the current unit share price, and to make matters worse, the mobile app doesn't seem to update even after the stock market has closed. It's making me wonder what the point of checking the app is if it's not going to provide me with the latest information.

## Most critical reviews (10 lowest-rated)

### 1/5 — 0 stars

*2026-07-20*

Should get 0 stars

**Developer response:** Hello, we're sorry to hear about your experience. If you need any assistance, please contact our Internet Help Desk at 1-866-383-3306. They will be happy to help. Thank you!

### 1/5 — Innaccessible

*2026-07-14*

Incapable de me log dans appli ! Pourtant je pouvais avant!?

**Developer response:** Bonjour, nous sommes désolés d’apprendre que vous éprouvez des difficultés à vous connecter à l’application. Nous vous invitons à communiquer avec notre Centre d’aide Internet au 1 866 383-3306. Notre équipe pourra vous aider à résoudre la situation. Merci!

### 1/5 — Needs improved login interface.

*2026-06-26*

Every time I try to login it gives a pop up window which cannot save passwords. Login should be within an app rather than redirecting it to a new webpage.

**Developer response:** Hello, we're sorry to hear that you're not having a good experience. Your comments will be taken into consideration as part of our ongoing reviews. Thank you!

### 1/5 — No option for “later”

*2026-06-25*

I needed 1 piece of information. The new update provides no opportunity to say “not now” or “remind me later”.  Sometimes you just need some information and having to sign in a new password and username with no good explanation and you’re trying to provide some basic information in a hurry. For me this was unacceptable. Do better please

**Developer response:** Hello, thank you for your feedback! We'll forward it to the team working on the app and do not hesitate to reach out to us if you need anything else. Thank you.

### 1/5 — Not keep logging

*2026-05-25*

Not keep logging

**Developer response:** Hello, we're sorry to hear that you're not having a good experience. Your comments will be taken into consideration as part of our ongoing reviews. Thank you!

### 1/5 — bad performance

*2026-04-26*

simple but useless. Can’t even open up one single document. Bad app experience

**Developer response:** Hello, thank you for your comment. Your observations regarding the user experience have been noted and shared with our teams. Have a great day.

### 1/5 — Terrible insurance provider stay away

*2026-04-23*

Terrible company that tries to get out of paying any way they can

**Developer response:** Hello, we're sorry to hear that you're not having a good experience. Your comments will be taken into consideration as part of our ongoing reviews. Thank you!

### 1/5 — Very bad benefit company

*2026-04-21*

Terrible benefit provider that does all in their power to make claim submission as hard as possible so that people just don’t it. Don’t use.

**Developer response:** Hello, thank you for your feedback. We’re sorry your experience with the app was not satisfactory. Your comments will be taken into consideration as part of our ongoing reviews.

### 1/5 — Zog app

*2026-04-19, version 5.44*

Zio app. They want you to always update it before you open it.

### 1/5 — Portfolio

*2026-04-09, version 5.44*

This app doesn’t display all my documents.  Useless app compare to other financial companies app.

## Most praised reviews (10 highest-rated)

### 5/5 — Great service

*2026-08-28*

Highly recommend 
Thanks for the great service 
Injoy and well updated

**Developer response:** Hello, thank you so much for your excellent rating! We truly appreciate your support and are delighted to know you had a positive experience.

### 5/5 — Platforme versatile

*2026-08-17*

Bonne plateforme, en constante évolution et très fiable

**Developer response:** Bonjour, merci beaucoup pour cette superbe note et commentaire! Bonne journée!

### 5/5 — Service processing.

*2026-08-13*

Excellent.

**Developer response:** Hello, thank you for this excellent rating! Have a nice day!

### 5/5 — Easy to use

*2026-07-17*

5 star app

**Developer response:** Hello, thank you for your review!

### 5/5 — Easy Access

*2026-07-14*

This IA app is very easy to access and shows all the necessary details of all your accounts and investments.

**Developer response:** Hello, thank you very much for your comment. We’re happy to know that our services are meeting your expectations.

### 5/5 — Overall good

*2026-06-12*

It is good, but need a continuous improvement to be up to date with the current market conditions.

**Developer response:** Hello, thank you for your comment. Your observations regarding the user experience have been noted and shared with our teams. Have a great day.

### 5/5 — Très bien

*2026-05-23*

Facile et rapide

**Developer response:** Bonjour, merci beaucoup pour cette superbe note et pour votre commentaire.

### 5/5 — Ease with using App

*2026-05-21*

Ease in using this app is simply the greatest With such speed in getting results Job well done Congrats

**Developer response:** Thank you for your positive feedback! We are happy that you enjoy the app.

### 5/5 — Parfait pour ce que j’ai besoin

*2026-05-12*

Bien pour suivre mes placements même si je ne comprends pas tout

**Developer response:** Bonjour, merci beaucoup pour votre commentaire. Nous sommes heureux de savoir que nos services répondent à vos attentes.

### 5/5 — Easy to Navigate

*2026-04-19, version 5.44*

Great App, my clients love it. All accounts with iA are visible under one profile. Good reporting of investment performance.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*