# IAA Tow

> Mobile dispatch and inspection data recording for tow operators. (iPhone/iPad app by Insurance Auto Auctions.)

- Source: https://appshunter.io/ios/app/iaa-tow/id992957183 (this page in markdown: same URL + `.md`)
- Developer: [Insurance Auto Auctions](https://appshunter.io/developer/468532537)
- Category: Business
- Price: Free
- Rating: 4.60/5 from 973 App Store ratings · 28 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 147 MB
- Languages: American English, Arabic, Danish, Dutch, Finnish, French (France), German (Germany), Hungarian, Indonesian, Italian and 13 more
- Released: 2015-11-01
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/iaa-tow/id992957183/reviews.md

## What is IAA Tow?

IAA Tow is a mobile dispatch solution designed to assist IAA’s network of tow-operator partners. The app receives notifications when vehicles are dispatched to tow operators and allows them to record inspection data using their mobile phone.

## Key features

- Receive dispatch notifications
- Record inspection data
- Mobile inspection capabilities
- Streamlined tow operator communication

## What do users think of IAA Tow?

Overall sentiment: negative

**Pros**

- 👍 Great customer service
- 👍 Professional staff
- 👍 Makes job easier (eventually)

**Cons**

- 🐛 App constantly crashes
- 🐛 App resets progress
- 🐛 App deletes photos
- 🐛 Login issues
- 🐛 Slow and buggy
- 🐛 Frustrating beyond belief
- 🐛 Not working
- 🐛 Payment issues (entering twice)
- 🐛 Too time consuming
- 🐛 Micromanaging camera functionality
- 🐛 Ridiculous camera blur parameters
- 🐛 Poor service (delivery)
- 🐛 Unable to login, no response
- 🐛 Too many steps for photo loading
- 🐛 Doing someone else's job (inventory)
- 🐛 Always logging out
- 🐛 App says update but no update
- 🐛 Does not update (loaded cars disappear)
- 🐛 'Go' function useless on iOS
- 🐛 Too much screen swapping
- 🐛 Payment section loses data
- 🐛 Stops getting notifications (iPhone X)
- 🐛 Logging out frequently
- 🐛 App icon mismatch

**Commonly reported bugs**

- App constantly crashes
- App resets every time
- App deletes photos after submitted
- Login issues
- App not working
- Problem with entering payment twice
- Camera blur parameters are ridiculous
- Unable to login
- App says update but no update
- Loaded cars disappear after a few minutes
- 'Go' function does nothing on iOS
- Payment section loses data
- Stopped getting notifications on iPhone X
- Always logging me out
- Tow truck symbol doesn't match

**Most requested features**

- Dark mode icon support
- More info needs to be filled in
- Vehicles automatically dropping in yard
- Fix payment entry for non-original amounts
- Pictures only, not inventory
- Don't ask for confirmation after taking picture
- More info from insurance company (pics loaded)
- Cut down on pic loading steps
- Add camera light option for barcode scan
- Always save data with 'clear page' option
- Option to shoot pic of VIN
- Make payments without checks (virtual credit cards)
- Most information pre-filled (VIN, etc.)
- Format like old paper form
- Add VIN and tow operator verification
- Notes section for tow operator

## Recent user reviews (10 of 28)

All indexed reviews: https://appshunter.io/ios/app/iaa-tow/id992957183/reviews.md

### 5/5 — Dark mode please

*2026-04-25*

Dark mode icon support please

### 5/5 — Transporter

*2025-11-12*

Great costumer service 
I need to said the personal on fremont branch really profesional

### 2/5 — Need more info

*2025-10-30, version 3.1.7*

All areas for info need to be filled in.

### 3/5 — Keeps closing out

*2025-09-29*

I use this app for North Hollywood ca  When it closes out it resets every time and have to do everything all over again. Also North Hollywood has the option of the vehicles automatically dropping once in the yard and it doesnt do that ether

### 1/5 — Bad app

*2025-08-18*

I spend 1 hours for answering on stupid questions. 5 times change passwords. And I must go to office. So what sense in this app???

### 1/5 — Needs attention

*2025-08-05*

App constantly crashes, deletes photos after submitted a major headache

### 1/5 — Worst app I’ve ever used 🤬

*2025-07-19*

This app is absolutely useless. Constant crashes, login issues, and nothing ever works when you need it most. Slow, buggy, and frustrating beyond belief. How is this even approved for use by IAA? Total disaster. If I could give it zero stars, I would. Complete waste of time – fix your app or shut it down.

### 1/5 — Not working

*2025-07-14*

I don’t know why?! Not working guys. I’m still waiting when my email coming, is not working!!!

### 5/5 — Honduras25.@

*2025-05-25, version 3.0.8*

Honduras25.@

### 3/5 — App glitch

*2025-03-25*

Wish they would fix the problem of having to enter the payment twice if its not the original payment amount they have in the app. Just annoying

## Frequently asked questions about IAA Tow

### What does IAA Tow do?

IAA Tow is a mobile dispatch solution for IAA's tow-operator partners. It allows them to receive notifications when vehicles are dispatched to them and to record inspection data using their mobile phones.

### What are the key features of IAA Tow?

Key features include receiving vehicle dispatch notifications and the ability to record inspection data directly via a mobile phone. This streamlines the process for tow operators.

### Is IAA Tow free to use?

Based on the provided information, the app is free. There are no mentions of subscription fees, in-app purchases, or advertisements.

### Who is the target audience for IAA Tow?

The app is designed for tow operators who are part of IAA's network. It aims to assist them in managing dispatches and recording necessary inspection data efficiently.

### What is the primary use case for IAA Tow?

The primary use case is to provide tow operators with a mobile tool to manage their dispatches and conduct vehicle inspections on the go. It simplifies data recording and communication within the IAA network.

## Version history (last 5 releases)

### 3.3.0 — 2026-08-14

Enhancements to VIN scan feature

### 3.2.9 — 2026-06-05

Enhancements to Manual Dispatch Queue & Faster, secure login with fingerprint or face ID

### 3.2.8 — 2026-05-08

Added notification history

### 3.2.7 — 2026-04-24

Enhancements in signature task for VA vehicles

### 3.2.6 — 2026-04-10

Enhancements to Dry-run submission

## Apps similar to IAA Tow

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [IAA Buyer Salvage Auctions](https://appshunter.io/ios/app/iaa-buyer-salvage-auctions/id468532534) | 4.2 (14,623) | Free | Business |
| [Copart Transportation](https://appshunter.io/ios/app/copart-transportation/id1410332198) | 4.8 (28,225) | Free | Business |
| [Swoop Towing](https://appshunter.io/ios/app/swoop-towing/id1144643852) | 3.1 (149) | Free | Business |
| [Towbook](https://appshunter.io/ios/app/towbook/id670258292) | 3.2 (417) | Free | Business |
| [ivia Driver](https://appshunter.io/ios/app/ivia-driver/id1198955239) | 3.4 (70) | Free | Business |
| [The Toll Roads](https://appshunter.io/ios/app/the-toll-roads/id518393133) | 3.0 (782) | Free | Business |

## More apps by Insurance Auto Auctions

- [IAA Buyer Salvage Auctions](https://appshunter.io/ios/app/iaa-buyer-salvage-auctions/id468532534)
- [CSAToday by IAA](https://appshunter.io/ios/app/csatoday-by-iaa/id700336688)

All apps by Insurance Auto Auctions: https://appshunter.io/developer/468532537

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*