# IAA Tow — user reviews > 30 indexed App Store user reviews of IAA Tow by Insurance Auto Auctions, rated 4.60/5 from 994 ratings. - Source: https://appshunter.io/ios/app/iaa-tow/id992957183/reviews - App overview in markdown: https://appshunter.io/ios/app/iaa-tow/id992957183.md - Rating breakdown: 5★ 841 · 4★ 40 · 3★ 24 · 2★ 15 · 1★ 74 ## What do users think of IAA Tow? Overall sentiment: negative **Pros** - 👍 Great customer service - 👍 Professional staff - 👍 Makes job easier (eventually) **Cons** - 🐛 App constantly crashes - 🐛 App resets progress - 🐛 App deletes photos - 🐛 Login issues - 🐛 Slow and buggy - 🐛 Frustrating beyond belief - 🐛 Not working - 🐛 Payment issues (entering twice) - 🐛 Too time consuming - 🐛 Micromanaging camera functionality - 🐛 Ridiculous camera blur parameters - 🐛 Poor service (delivery) - 🐛 Unable to login, no response - 🐛 Too many steps for photo loading - 🐛 Doing someone else's job (inventory) - 🐛 Always logging out - 🐛 App says update but no update - 🐛 Does not update (loaded cars disappear) - 🐛 'Go' function useless on iOS - 🐛 Too much screen swapping - 🐛 Payment section loses data - 🐛 Stops getting notifications (iPhone X) - 🐛 Logging out frequently - 🐛 App icon mismatch **Commonly reported bugs** - App constantly crashes - App resets every time - App deletes photos after submitted - Login issues - App not working - Problem with entering payment twice - Camera blur parameters are ridiculous - Unable to login - App says update but no update - Loaded cars disappear after a few minutes - 'Go' function does nothing on iOS - Payment section loses data - Stopped getting notifications on iPhone X - Always logging me out - Tow truck symbol doesn't match **Most requested features** - Dark mode icon support - More info needs to be filled in - Vehicles automatically dropping in yard - Fix payment entry for non-original amounts - Pictures only, not inventory - Don't ask for confirmation after taking picture - More info from insurance company (pics loaded) - Cut down on pic loading steps - Add camera light option for barcode scan - Always save data with 'clear page' option - Option to shoot pic of VIN - Make payments without checks (virtual credit cards) - Most information pre-filled (VIN, etc.) - Format like old paper form - Add VIN and tow operator verification - Notes section for tow operator ## Newest reviews (10 of 30) ### 2/5 — Please stop with the micromanaging! *2023-09-07, version 2.8.9* Please stop with the micromanaging of camera functionality, you’re making the drivers job that much more difficult. The camera blur parameters are ridiculous, everyone’s phone is different, drivers treat their phones different, of course there is blur when the sun is beating down reflecting off the vehicle, I shouldn’t have to retake all my photos because someone felt it necessary to implement such a feature. ### 2/5 — More info less steps *2022-03-07, version 2.6.8* Would be awesome if we knew what we were going after with pics already loaded up from the insurance company from when they total it . I mean I couldn’t tell you how many times these adjusters say a fwd or rwd isn’t towable because the 1/4 is dented. Come on guys learn the trade if your going to be in it please help us out info is key for us so pics would help big time. Also could we cut down on the pic loading steps it’s a little much way to many steps and takes to long if we’re supposed to do it on the fly ### 2/5 — Says update but no update *2019-12-18, version 2.3.6* It’s telling me to update the app and when I click update it’s sends me back here. Deleted and resinstalled and still does it!! What’s the deal ?? ### 1/5 — Every update it gets worse *2019-12-16, version 2.3.6* Every update they do is like the tower is doing more and more of IAA job of checking cars in, asks dumb questions, now we have to take pictures and do inventory, why not just pictures only, and if I take the picture and hit approve, why does it basically ask me if I’m sure of the picture I took, way to time consuming and as a result makes the towers work slower and not be able to get as many cars done in a day. ### 1/5 — Needs allot of attention *2019-12-06, version 2.3.6* Always logging out no notes section for the tow operator should be more easier for the tow operator put the vin in and tow operator can verify the app Is very time consuming for the working peeps ### 2/5 — Does not update *2019-10-29, version 2.3.2* I don’t know if anyone else is having this problem but there’s times where I have loaded 2 cars and then a few minutes later it says I have no cars loaded. ### 1/5 — Upgraded *2018-07-08, version 2.1.8* Since I upgraded to the iPhone X I’ve stopped getting the notifications... really need this for the job I do... ### 2/5 — Feedback *2018-07-01, version 2.1.8* Needs a better way to log in inspections takes to long to go in one window the add then go back to get into another window it’s time consuming ### 2/5 — Chmiley *2017-12-16, version 2.0.4* I have the same problem Always logging me out Can this be fixed? ### 1/5 — =[ the tow truck symbol doesn't match *2017-06-06, version 2.0.0* I hate these app😂😂 ## Most critical reviews (10 lowest-rated) ### 1/5 — App sucks *2026-07-27, version 3.2.9* App sucks ### 1/5 — Bad app *2025-08-18, version 3.1.1* I spend 1 hours for answering on stupid questions. 5 times change passwords. And I must go to office. So what sense in this app??? ### 1/5 — Needs attention *2025-08-05, version 3.1.0* App constantly crashes, deletes photos after submitted a major headache ### 1/5 — Worst app I’ve ever used 🤬 *2025-07-19, version 3.1.0* This app is absolutely useless. Constant crashes, login issues, and nothing ever works when you need it most. Slow, buggy, and frustrating beyond belief. How is this even approved for use by IAA? Total disaster. If I could give it zero stars, I would. Complete waste of time – fix your app or shut it down. ### 1/5 — Not working *2025-07-14, version 3.0.9* I don’t know why?! Not working guys. I’m still waiting when my email coming, is not working!!! ### 1/5 — Every update it gets worse *2023-09-15, version 2.9.0* Every update they do is like the tower is doing more and more of IAA job of checking cars in, asks dumb questions, now we have to take pictures and do inventory, why not just pictures only, and if I take the picture and hit approve, why does it basically ask me if I’m sure of the picture I took, way to time consuming and as a result makes the towers work slower and not be able to get as many cars done in a day. Worse now then ever after more updates more work for us to do, making us retake pictures cause there is a blur is outrageous we are outside with sun rain snow reflecting off the car. ### 1/5 — Service *2023-03-10, version 2.8.1* Very poor service they take to long to delivery your car ### 1/5 — Tower *2022-12-24, version 2.7.8* I’m not able to login. I asked for support. Never got a response. ### 1/5 — Doing someone else’s job *2020-02-27, version 2.4.2* I’m I tow truck driver not an inventory clearly for IAA. ### 1/5 — A joke *2019-12-18, version 2.3.7* At first I liked the idea of this app. I really hope who ever is in charge of this nonsense actually reads this. I shouldn’t have to do the job of the yard guys. If you want me to take pics as well as inventory then I want a pay raise!!! ## Most praised reviews (10 highest-rated) ### 5/5 — R *2026-08-07, version 3.2.9* Muy buena atención , se habla Inglés y español. ### 5/5 — Dark mode please *2026-04-25, version 3.2.7* Dark mode icon support please ### 5/5 — Transporter *2025-11-11, version 3.1.7* Great costumer service I need to said the personal on fremont branch really profesional ### 5/5 — Honduras25.@ *2025-05-25, version 3.0.8* Honduras25.@ ### 5/5 — Makes my job easier *2019-02-01, version 2.2.5* At first it takes time to figure out but once you do it makes our job so much easier. If we could just figure out how to make payments without checks it would save so much time. Maybe virtual credit cards like other companies do or something similar. It’s so easy to get work now if another assignment falls through and payments are the only thing making that hard. ### 3/5 — Keeps closing out *2025-09-29, version 3.1.5* I use this app for North Hollywood ca When it closes out it resets every time and have to do everything all over again. Also North Hollywood has the option of the vehicles automatically dropping once in the yard and it doesnt do that ether ### 3/5 — App glitch *2025-03-25, version 3.0.6* Wish they would fix the problem of having to enter the payment twice if its not the original payment amount they have in the app. Just annoying ### 3/5 — Works alright *2018-12-22, version 2.2.4* Everything is alright except the go function absolutely does nothing on iOS. It’s pretty useless. It would be nice to be able to use that. As well would be nice for most information be filled in such as vin and such and just have to confirm. ### 3/5 — RacerJ *2018-12-21, version 2.2.4* Too much screen swapping back-and-forth. Would prefer it was formatted like the old paper form, would be much quicker to use. In this business Time is money, and no more than you pay we need all the help you can give us 😊 Audio equipment....yes 0. no 0 Number or tires...... 1. 2. 3. 4. 6 Wheel type............. std. 0. alloy O Spare .....................yes 0. no 0 Etc. Bar code scan nice, however for those vehicles with no barcode the option to shoot a picture of the VIN. Like another driver stated, real pain in the _____ to type it in in the rain or dark especially. Add camera light option for bar code scan when dark. Always save data with a simple “clear page” option. Receipt....shoot pic. or option ...none 0 Payment section often loses data when you are ready to complete, has happened to me multiple times. Very frustrating when you’re trying to hurry to get tomorrow work. To make running for you have the semblance of profitable, volume is essential, which gets back to time. By the time a company pays their expensive insurance, fuel, basic maintenance and pay the driver minimum-wage there’s very little left and I say that as a driver not an owner. I see the books 🤔 ### 2/5 — Need more info *2025-10-30, version 3.1.7* All areas for info need to be filled in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*