# 智方便 iAM Smart — user reviews > 75 indexed App Store user reviews of 智方便 iAM Smart by Digital Policy Office, rated 1.80/5 from 28 ratings. - Source: https://appshunter.io/ios/app/iam-smart/id1515065344/reviews - App overview in markdown: https://appshunter.io/ios/app/iam-smart/id1515065344.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 4 · 1★ 19 ## What do users think of 智方便 iAM Smart? Overall sentiment: negative **Pros** - 👍 Very convenient to use - 🚀 Can submit application overseas **Cons** - 👎 Scanning ID never works - 👎 QR code scanner never works - 👎 Face recognition doesn't work - 👎 NFC function is poor - 👎 App is unusable - 👎 Registration is a nightmare - 👎 System is always busy - 👎 App is mandatory but unusable - 👎 Requires credit info to install - 👎 No way to change language - 👎 App looks like a scam - 👎 Poor design, busy layout - 👎 Difficult to navigate - 👎 Cannot log in - 👎 App is a waste of time - 👎 Clunky upgrade instructions - 👎 App is a joke - 👎 Requires Face/Touch ID - 👎 Signing function requires in-person activation - 👎 App is outdated - 👎 Forced to transfer from MyGovHk - 👎 Cannot register - 👎 Spending billions on a trash app - 👎 Extremely frustrating - 👎 Unacceptable for government app - 👎 Forced to install - 👎 Extremely annoying - 👎 Lockout after failed attempts - 👎 Cannot activate camera function - 👎 Cannot scan ID card or QR code - 👎 App is garbage - 👎 Not smart, but stupid - 👎 Cannot transfer from old device - 👎 App is less than useless - 👎 Cannot get past the first step - 👎 Doesn't work as promised - 👎 Very difficult to get a reading - 👎 Camera function not working - 👎 Cannot scan ID - 👎 Nothing works - 👎 Terrible experiences - 👎 Face recognition inaccurate - 👎 Scanning function impossible - 👎 QR code scan is total trash - 👎 Scanning ID won't work - 👎 Useless garbage - 👎 System busy, never loads - 👎 Doesn't do its job - 👎 Overall usage feels like 2010 - 👎 Frequently times out or disconnects - 👎 Cannot recognize face - 👎 User unfriendly - 👎 Rubbish government with a rubbish app - 👎 Unsuccessful after multiple tries - 👎 Unable to use - 👎 Application not supported, need plus version - 👎 Plus version requires in-person visit - 👎 Absolutely trashy - 👎 Pathetic app - 👎 Chinese app, go figure - 👎 Bad technology - 👎 Network problem - 👎 Too troublesome - 👎 Cannot use without Face/Touch ID - 👎 Doesn't tell you the issue - 👎 No need to scan, manual method available **Commonly reported bugs** - System update requires resetting linkage - Cannot scan ID card or QR code - Camera function cannot be activated - Face recognition doesn't work - NFC function doesn't work - App locks account after successful registration - Quick registration process has bugs - QR code scanner never works - Cannot scan ID card - System busy error - App keeps saying 'client error' at the last step - Facial recognition fails repeatedly - App does not proceed - App requires Face ID or Touch ID - Flash goes off automatically during scanning - App says scan successful but then unsuccessful - Cannot capture the third and last scan - Network problem during registration - Cannot transfer from old device to new - App crashes or freezes - Login screen freezes - Incompatible with older devices - App is not working on iPhone 14 - App is not working on iPhone 12 - App is not working on iPhone 15 Pro - App is not working on iPhone 17 - App is not working on iPhone XR **Most requested features** - Alternative login method besides Face ID - Add dark mode option - Improve NFC functionality - Improve QR code scanner - Improve facial recognition accuracy - Allow app transfer from old devices - Provide clear upgrade instructions from old app - Allow users to change language - Remove Face ID requirement - Make signing function accessible online - Improve app design and navigation - Fix bugs in quick registration process - Remove buggy authentication features ## Newest reviews (15 of 75) ### 1/5 — face recognition doesnt work *2025-07-29* very bad experience. ### 1/5 — Useless *2025-06-20, version 4.3.1* Nothing work ### 1/5 — Terrible experiences simply doesnt work *2025-06-15* This app was a nightmare at its earlier versions when it simply cannot capture HKIDs properly with the damned flash light, well it seems the ITs fixed that. Now, this app simply cannot read my HKID with the NFC function, it doesn’t work as promised. Very difficult to get a reading to 100%. It will lock you out for 360 second after three failed tries. What is wrong with you people? I wasn’t imputing a wrong password, who gave you the right to lock me out? My iPhone works perfectly fine with octopus and applepay, so I have no idea what went wrong. Please HK government, if you are going to let 7mil people put some faith in your judgement and management, at least invest on an app to make it work. For gods sake. ### 1/5 — nfc功能怎么能做这么烂 *2025-03-18, version 4.1.1* 读了一个小时的身份证信息，都是失败，服了 ### 1/5 — Utterly Rubbish *2025-03-07, version 4.1.0* I didn't pay for this app, and I still want a refund. To call it useless would be a compliment, for it is less than useless. Whoever made this app, I wish you live long and never know happiness. ### 1/5 — TRASH *2025-02-13, version 4.0.0* Can do nothing with the app, such a trash. Wasting my time. Would give 0 star if there’s an option to do ### 1/5 — 快速登記情序有bug *2025-01-20, version 4.0.0* 快速登記程序第一步入到去只係影住張id卡 但又無怕攝制又無其他野可以做 登記唔到又無其他位可以反映番 又無得走 就咁卡死嗰頁話你操作逾時 未debug完就放個feature出黎 ### 1/5 — What a trash *2025-01-04, version 4.0.0* QR code scanner never works. Please change the app name to I’m trash ### 1/5 — Piece of rubbish *2025-01-03, version 4.0.0* Can’t scan my ID, waste of time ### 1/5 — Chiu *2024-09-23, version 3.6.1* This is the worst app I have tried to use but gave up at the end. It was no point as it just doesn’t work. The tech department should make the app easier to use to encourage people to use it. The idea is good but it doesn’t work in reality. ### 1/5 — It should be called iAM stupid. *2024-09-12* It’s not just having scanning ID issue. Once you succeed. The app locked you acc and it’s not allowing you to help the others such senior family to register. rubbish government made rubbish app. ### 1/5 — Poor design *2024-09-05, version 3.6.1* Very busy layout and difficult to navigate Not always able to upgrade to IAmSmart+ even with the correct phone and iOS ### 1/5 — 太烂了 *2024-06-11, version 3.4.0* 史上最差app，没有之一，港府怎么会堕落成这样？想法西斯一样严查游客，你就先来看一看你们香港吗？有必要严格得这样吗？ 去北朝鲜上个网也没这么复杂啊。 ### 1/5 — Absolutely terrible *2024-05-28* HKID scanning feature is impossible to use, I tried many angles and light sources before it decided to pick it up. And the facial scanning feature is even more inaccurate. ### 1/5 — Scanning function doesn’t work *2024-05-27, version 3.4.0* Been trying to register and the scanning function is impossible. Spent hours trying different angles and lighting etc and it just doesn’t work. Frustrating app. ## Most critical reviews (10 lowest-rated) ### 1/5 — 垃圾 *2026-03-16, version 4.12.0* 垃圾到一個點，所有資料入晒，根本上對應唔到其他app ### 1/5 — Worst app ever *2026-02-23, version 4.10.0* Waste of time. Could never scan ID card or QR code ### 1/5 — No way to change language *2026-02-10, version 4.10.0* No way to change language ### 1/5 — 仆佢個街 *2026-02-10, version 4.10.0* 垃圾到仆街，政府又要逼人裝，極度擾民 ### 1/5 — Spending over billion to a trash app *2026-02-09, version 4.10.0* Forcing you to transfer from MyGovHk to this. You can’t register. ### 1/5 — Not able log in *2026-01-14* I have been trying to log in for over six hours just to complete identity verification, but the app keeps failing due to an unstable network error. This app is mandatory for ID verification, yet it is completely unusable. I went to multiple locations in Hong Kong and tried different networks, but none worked. My internet connection is clearly not the issue, as I can log in to all other apps and games without any problem. This is extremely frustrating and unacceptable for a government-related application that people are required to use. ### 1/5 — Camera function can’t be activated *2025-11-17* The camera function in this app is not working. Can’t register my ID. ### 1/5 — trash *2025-09-20, version 4.4.3* 明明已經對齊身份證邊框，仍掃描不到，垃圾it team ### 1/5 — iPhone17无法登陆 *2025-09-19, version 4.4.3* 换手机第一日无法从旧设备转移到新的17promax iOS26.0 ### 1/5 — Hopeless *2025-09-17, version 4.4.3* Doesn’t work. Whoever designed this should be sacked ## Most praised reviews (7 highest-rated) ### 5/5 — Very Convenient App *2025-12-23, version 4.8.0* Love it, very convenient to use. ### 5/5 — A very useful app *2025-02-04* I can submit application oversea ### 3/5 — scanning hkid doesn’t work *2021-05-14* The App can’t scan my hkid, even after a dozen different attempts in various lighting conditions. Update: got it to work on the 20th try. Trick is to not hold it in the angles it asks for. Instead, when it wants a straight angle on the first pic, angle it so the glare doesn’t show, then on 2nd and 3rd to tilt it, don’t tilt it as much as it says. ### 3/5 — I can’t scan my HKID *2021-04-28* Flash goes off automatically when scanning the 1st angle causing a big glare in the image. Not sure if this is the reason why my HKID can’t be scanned. ### 2/5 — What is “reset the linkage”? *2026-06-19* Refer to the Department of Health website: To "iAM Smart" user: Due to system update, please reset the linkage before login to Student Health Service through the "iAM Smart" platform. What is “reset the linkage” suggested in the website? ### 2/5 — Gov app but look like a scam *2026-01-27, version 4.8.1* Why do they require my credit info to install this app in the first place?? ### 2/5 — Upgrade from old app? *2025-02-23* Nothing to explain how to convert from iAM Smart to iAMSmart + if you have already downloaded the app a while ago. The instructions are very clunky and are only for those who have never downloaded the app. On the app though, everything is streamlined as far as everyday usage is concerned. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*