# Iberostar Hotels & Resort

> Mobile app for Iberostar Hotels & Resorts to enhance guest stays and book rooms. (iPhone/iPad app by Iberostar Hoteles y Apartamentos, S.L..)

- Source: https://appshunter.io/ios/app/iberostar-hotels-and-resort/id922530529 (this page in markdown: same URL + `.md`)
- Developer: [Iberostar Hoteles y Apartamentos, S.L.](https://appshunter.io/developer/922530528)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.70/5 from 13,665 App Store ratings · 1,454 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.6 · 116 MB
- Languages: American English
- Released: 2014-10-31
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/iberostar-hotels-and-resort/id922530529/reviews.md

## What is Iberostar Hotels & Resort?

The new Iberostar App accompanies you before, during and after your stay, making your holiday more comfortable, personalized and effortless.

Manage your reservation, check your room details and get ready for your arrival from anywhere. During your stay, book restaurants and activities, explore the hotel's entertainment program, request services such as room service or extra amenities, and connect directly with reception through the integrated chat.

You can also track your hotel charges, manage requests and incidents, access exclusive The Club benefits, and find everything you need to make the most of every moment of your holiday.

All within an intuitive, elegant experience designed so you can focus on what truly matters: enjoying your stay.

## Key features

- Plan holiday and discover points of interest
- Web check-in for faster arrival
- Access event and activity schedules
- Book restaurant tables or room service
- Interactive hotel services map
- Chat with hotel staff and eConcierge
- Book rooms at best guaranteed rates

## What do users think of Iberostar Hotels & Resort?

Overall sentiment: positive

**Pros**

- ⭐ Excellent service and staff
- 🍽️ Great food and dining options
- 🌴 Beautiful resort and grounds
- 📅 Helpful daily activity schedule
- 🗺️ Useful resort map and navigation
- 🤳 Convenient app features (room service, reservations, etc.)

**Cons**

- 🐛 App crashes and bugs
- 🗺️ Confusing or outdated map information
- 🕰️ Difficulty making timely restaurant reservations
- 📢 Lack of communication about hotel updates/changes
- 🤖 Limited functionality compared to staff assistance

**Commonly reported bugs**

- App crashes when viewing activity calendar
- Restaurant reservation system not syncing properly
- Incorrect or outdated information displayed in app
- Login issues and users getting logged out unexpectedly

**Most requested features**

- Ability to view and manage all reservations in app
- Interactive map with navigation and point-to-point directions
- Real-time updates on hotel events, activities, and service changes
- Enhanced communication and request features (messaging staff, etc.)
- Improved app stability and performance

## Recent user reviews (10 of 1,454)

All indexed reviews: https://appshunter.io/ios/app/iberostar-hotels-and-resort/id922530529/reviews.md

### 1/5 — App

*2026-08-16, version 8.1.1*

App does not work. Just arrived. Food hotel and everything seems amazing. But every time I try and load the app I get a data loading problem. 

I love to plan and organise. So a little jarring when you can’t get it to work. 

Failing and staff seem brilliant. Only a review in the quality of the app.

### 2/5 — Can’t get to the booking page

*2026-07-30, version 8.0.9*

I get part way along the booking but when I try to see the rooms and prices it won’t take me there.

### 2/5 — Missing features

*2026-07-27, version 8.0.8*

The previous version of the app showed every restaurant on site and their operating hours and menus. This version only shows two out of the five Joia Paraiso restaurants, and loads those from the other restaurants in the complex instead. 
On other visits we found the app to be glitchy and unreliable, as it was not up to date. It’s okay for general information, especially if there’s a fee involved, but for specific purposes, not to be counted on.

### 1/5 — New app sucks

*2026-07-23, version 8.0.8*

I can’t even get to looking for new places to go. Only gives me the option to see future bookings. Please fix this asap or all you will be getting is phone calls. Thanx.

### 1/5 — Needs improvement

*2026-07-23, version 8.0.8*

Still needs work. Just keeps spinning or if you get in you can’t navigate. Hope they fix this.

### 2/5 — New update is not working

*2026-07-06, version 8.0.0*

The new app is not allowing me to login… I had to update, and now does not let me logging as a member.  I am at the hotel right now and would like to use the app before I leave.

### 5/5 — Using the app and staff

*2026-07-06, version 8.0.0*

Using the app is so easy from booking sunbeds, to seeing what’s going on in the hotel 
The staff can’t do enough for you one of the best ever hotels I’ve stayed in

### 1/5 — App update terrible

*2026-07-06, version 8.0.0*

Mandatory app update 6 July 2026 during our stay. Logged us out, cannot login again and cannot use the app. App previously worked great and so handy during our holiday now completely useless.

### 3/5 — A lot more makes sense

*2026-07-05, version 7.8.31*

The map needs improvement--glitchy and using a very pixelated image. Search function could be improved.

Glad the app exists though!

### 4/5 — Need restaurant reservation options built into the app.

*2026-07-05, version 7.8.31*

App is great, only recomendation would be to have the option of making restaurant reservation right in the app instead of in person.

## Frequently asked questions about Iberostar Hotels & Resort

### What does the Iberostar Hotels & Resort app do?

The app helps you plan your holiday, discover local attractions, and access hotel services. It offers features like web check-in, event schedules, dining reservations, and an interactive hotel map. You can also communicate with hotel staff and book rooms.

### What are the key features of the app?

Key features include holiday planning, web check-in for a faster arrival, access to event and activity times, restaurant and room service booking, an interactive map of hotel services, and direct chat with hotel staff and the eConcierge. It also allows you to book rooms.

### Is the Iberostar Hotels & Resort app free to download and use?

Yes, the app is completely free of charge to download and use. There are no costs associated with downloading or accessing its features.

### What is the primary use case for this app?

The primary use case is to enhance the guest experience at Iberostar Hotels & Resorts by providing convenient tools for vacation planning, on-site management, and communication with hotel staff. It also serves as a platform for booking hotel rooms.

### What devices is the Iberostar Hotels & Resort app compatible with?

The description specifically mentions that the app is available for iOS. Compatibility with other operating systems like Android is not detailed in the provided information.

## Version history (last 5 releases)

### 8.1.3 — 2026-08-26

The new Iberostar App transforms your stay: book experiences, request services and enjoy every moment, worry-free.

### 8.1.2 — 2026-08-20

Iberostar's new app transforms your stay: book experiences, request services, and enjoy every moment without a care in the world.

### 8.1.1 — 2026-08-13

Iberostar's new app transforms your stay: book experiences, request services, and enjoy every moment without a care in the world.

### 8.1.0 — 2026-08-04

Iberostar's new app transforms your stay: book experiences, request services, and enjoy every moment without a care in the world.

### 8.0.9 — 2026-07-27

Iberostar's new app transforms your stay: book experiences, request services, and enjoy every moment without a care in the world.

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## More apps by Iberostar Hoteles y Apartamentos, S.L.

- [Star Team Iberostar](https://appshunter.io/ios/app/star-team-iberostar/id1575702919)
- [Iberostar The Club](https://appshunter.io/ios/app/iberostar-the-club/id1585803662)

All apps by Iberostar Hoteles y Apartamentos, S.L.: https://appshunter.io/developer/922530528

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*