# Iberostar The Club

> Mobile travel app for booking Iberostar hotels, managing accounts, and accessing exclusive offers. (iPhone/iPad app by Iberostar Hoteles y Apartamentos, S.L..)

- Source: https://appshunter.io/ios/app/iberostar-the-club/id1585803662 (this page in markdown: same URL + `.md`)
- Developer: [Iberostar Hoteles y Apartamentos, S.L.](https://appshunter.io/developer/922530528)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 1.20/5 from 42 App Store ratings · 16 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.0 · 237 MB
- Languages: American English, French (France), German (Germany), Italian, European Portuguese, Russian, European Spanish
- Released: 2021-09-29
- Data updated: 2026-09-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/iberostar-the-club/id1585803662/reviews.md

## What is Iberostar The Club?

Service as Mobile as you are.

Your next personalized getaway is just a tap away.  Download Iberostar The Club App to reserve hotels and resorts around the world and connect with concierge and member services.  

Vacation at your fingertips: 
• Exclusive App only promos & last-minute sales 
• Plan your trips to Club Destinations
• Easily manage and review your account and beneficiary information 
• Chat with the Star Prestige team through in-app messaging 
• Discover the immense Iberostar Hotels & Resorts Collection across the globe 
• Set your room preference on your profile for the sleep of your dreams 
• Reserve and browse the menus of our on-property restaurants 
• Perfect your stay by ordering in-room dining, spa and golf reservations and more

## Key features

- Exclusive app-only promotions
- Plan trips to Club Destinations
- Manage account and beneficiary info
- Chat with Star Prestige team
- Discover Iberostar Hotels & Resorts
- Set room preferences
- Reserve on-property restaurants
- Order in-room dining and spa reservations

## Recent user reviews (10 of 16)

All indexed reviews: https://appshunter.io/ios/app/iberostar-the-club/id1585803662/reviews.md

### 1/5 — App is horrible

*2026-06-27*

I love iberostar and their benefits. But the app and even the website are terrible! Like 80% i cant do anything!

### 1/5 — Could not even login

*2025-08-03*

Does nothing.  How did this even pass apple’s QC?

### 1/5 — Help

*2025-07-18*

Not working !!

### 1/5 — Very bad app

*2025-06-06*

Yes for price of membership a working app or even website that’s doesn’t crash constantly should be top priority. Clearly it is not as it’s been years not worked on.

### 1/5 — SEVER FUNCTIONALITY ISSUES

*2025-06-02*

The functionality of this app is very disappointing. The app constantly crashes, logs out users, and doesn’t make experience enjoyable. 

During my most recent booking, I was constantly checking the app just to make sure everything was in order before I arrived. During the transfer from the airport to the resort, I checked the app as I normally did and the information in the app did not match my booking nor did it match the confirmation email sent for the booking. I immediately called and confirmed the information in their system which was correct but it did not match what appeared in the app. 

Outside of making a reservation, the rest of the app is useless.

### 1/5 — Silver Membership Experience

*2025-04-04*

I would highly recommend not wasting your time downloading this application. It crashes frequently, most functionality doesn’t work, options, reappear, and disappear frequently, and the bill payment functionality is so misleading it borderlines on a scam.  Experience was so poor, I contacted the CEO of the company. For the record, the website isn’t much better so ultimately you have to call them for any bookings or issues.

### 1/5 — Needs Serious Work

*2025-02-14*

This app crashes all the time, changes languages during use, and you can’t book a stay because of these issues. If it doesn’t keep freezing on you, you might be able to get to see some prices, but that’s about it. This fix should be a top priority for your members. Terrible!

### 1/5 — Not the greatest app

*2024-06-10*

I book a trip and the trip doesn’t show as booked. Had to reach out for confirmation then received email however won’t show on the app.

### 1/5 — Do something!

*2023-11-30*

App keeps logging me out, it goes completely dark and very hard to use. Members deserve better for the price we’re paying.

### 1/5 — Doesn’t work!

*2023-11-18*

Downloaded the app but it won’t let me log in. Members deserve better than this. Extremely disappointing.

## Frequently asked questions about Iberostar The Club

### What is the user rating for Iberostar The Club?

Iberostar The Club has a user rating of 1.2 stars based on 37 ratings. This indicates a significant portion of users have expressed dissatisfaction.

### Is Iberostar The Club free to download and use?

Yes, Iberostar The Club is available for free download and use. There are no upfront costs associated with acquiring the application.

### What devices are compatible with Iberostar The Club?

Iberostar The Club is compatible with iPhone, iPad, and iPod devices. It is designed for the iOS ecosystem.

### What is the age rating for Iberostar The Club?

Iberostar The Club has an age rating of 12+. This means it is considered suitable for users aged 12 and older.

### When was Iberostar The Club last updated?

The latest version of Iberostar The Club is 1.8.25, which was last updated on March 11, 2026. This indicates a recent update.

### Can I chat with hotel staff through Iberostar The Club?

Yes, you can chat with the Star Prestige team through in-app messaging within Iberostar The Club. This allows for direct communication with member services.

### Does Iberostar The Club offer exclusive deals?

Yes, Iberostar The Club features exclusive app-only promotions and last-minute sales. These offers are specifically available to users of the application.

### What kind of reservations can I make with Iberostar The Club?

You can reserve hotels and resorts, as well as on-property restaurants. Additionally, you can order in-room dining, spa, and golf reservations through the app.

## Version history (last 5 releases)

### 1.8.31 — 2026-06-17

We are always working to improve the user experience:
 
- Bug fixes and performance improvements.

### 1.8.30 — 2026-06-11

We are always working to improve the user experience:
 
- Bug fixes and performance improvements.

### 1.8.29 — 2026-06-01

We are always working to improve the user experience:
 
- Bug fixes and performance improvements.

### 1.8.28 — 2026-05-19

We are always working to improve the user experience:
 
- Bug fixes and performance improvements.

### 1.8.27 — 2026-04-29

We are always working to improve the user experience:
 
- Bug fixes and performance improvements.

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## More apps by Iberostar Hoteles y Apartamentos, S.L.

- [Iberostar Hotels & Resort](https://appshunter.io/ios/app/iberostar-hotels-and-resort/id922530529)
- [Star Team Iberostar](https://appshunter.io/ios/app/star-team-iberostar/id1575702919)

All apps by Iberostar Hoteles y Apartamentos, S.L.: https://appshunter.io/developer/922530528

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*