# IB/Industrial Bank — user reviews

> 18 indexed App Store user reviews of IB/Industrial Bank by Industrial Bank of Washington, rated 4.72/5 from 446 ratings.

- Source: https://appshunter.io/ios/app/ibindustrial-bank/id876422638/reviews
- App overview in markdown: https://appshunter.io/ios/app/ibindustrial-bank/id876422638.md
- Rating breakdown: 5★ 378 · 4★ 42 · 3★ 9 · 2★ 4 · 1★ 13

## Most critical reviews (10 lowest-rated)

### 1/5 — Limited functions in app

*2022-12-05, version 22.1.100*

It’s very inconvenient. Subpar compared to my other banking apps. It’s so limited that often I have to call or go to the bank to get info on my account which should be easy accessible through the app. Needs an upgrade.

### 1/5 — Done

*2021-06-23, version 20.2.80*

I’m thinking about switching to a new bank.The online aspect is not up to par.

### 1/5 — Ridiculous

*2018-10-10, version 17.1.106*

This app never works when you need it to. I’m closing my account with them because of this.

### 1/5 — Love the bank the app not so much!

*2018-01-15, version 17.1.106*

Bill pay, Apple Pay, should be available in mobile app. Also, set up with the Cash App and Apple cash would be great as well. Like the bank but new features need to be added to be in the level of other banking institutions.

### 1/5 — Bill Pay

*2016-12-15, version 7.0.623*

They really need to add bill pay to the mobile app.

### 2/5 — Not too useful

*2017-01-17, version 7.0.623*

Very simple app.  Needs more features to be useful.  Mobile check deposits and Touch ID/Apple Pay security would make this a great app.

### 2/5 — Needs to be upgraded

*2016-07-27, version 4.7.153*

Not to sure what the issue is but I'm on unable to log in using my credentials correctly. Username does not save, meaning you have to input it every time you close out the app.

### 3/5 — Mobile Deposit

*2017-03-09, version 8.0.236*

I know of someone else who has mobile deposit function on their app using an iOS device. I assumed I didn't have the updated version on my iOS device. So, I deleted the app and reinstalled it. I still do NOT have the mobile deposit function. Please correct this.

### 3/5 — Needs Mobile Deposit Feature

*2017-02-17, version 8.0.236*

Cool app for checking on account balances, but it needs the mobile check deposit feature similar to BofA and PNC.

### 3/5 — Needs mobile check deposit

*2016-09-19, version 4.7.153*

The app works fine except you can deposit checks over the mobile application.

## Most praised reviews (8 highest-rated)

### 5/5 — Frankie Bethea

*2022-01-24, version 21.1.30*

Please continue to make black banking a priority within our community 

Thank you for the contributions that have already been made.

### 5/5 — Review

*2021-10-27, version 21.1.30*

Industrial Bank has possibly the best customer service I have come across. Now, having this online option enhances an already outstanding bank.

### 5/5 — Amazing app

*2020-08-04, version 20.1.20*

Amazing app! Black owned!

### 5/5 — Very easy to maneuver

*2020-06-16, version 20.1.20*

This app is very easy to maneuver for a person that’s been afraid of technology for years. Thank.

### 5/5 — Perfect Transfers

*2020-04-09, version 19.1.200*

I like this new transfer from checking Account to Saving account.
Thanks

### 5/5 — Alassane Kante

*2019-08-06, version 18.2.70*

I have been with this bank since 2016. It’s a very community oriented institution. They always try to solve your problem in well manner. Also they don’t those fees that most other financial institutions change they customer.

### 5/5 — Re:  Time to Update!

*2016-09-28, version 4.7.153*

Ok, it's time to update this app to be on par with other banking institutions.  Needs (1)Touch ID & Passcode, (2) mobile deposits, (3) bill pay, (4) loan calculators (mortgage, auto etc), (5) sure pay or account to account (internal and external) funds transfer.  The current app only provides the bare essentials.

### 4/5 — Bank

*2021-05-18, version 20.2.80*

Love this bank

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*