# IBM Software Support > Mobile platform for managing and escalating IBM software support cases. (iPhone/iPad app by IBM.) - Source: https://appshunter.io/ios/app/ibm-software-support/id6743817898 (this page in markdown: same URL + `.md`) - Developer: [IBM](https://appshunter.io/developer/367353856) - Category: Utilities - Price: Free - Rating: 5.00/5 from 1 App Store ratings - Age rating: 17+ - Requires: iOS 17.6 · 37 MB - Languages: American English - Released: 2025-05-09 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/ibm-software-support/id6743817898/reviews.md ## What is IBM Software Support? Introducing IBM Software Support, our ultimate solution to enhance our Support Clients and revolutionize their service experience. Say good-bye to standard response times and hello to more efficiency and effectiveness. With this app, you can effortlessly identify your company’s open support cases, access to relevant details and elevate a case in the same place. App Key Features: • Ability to see a list with the support cases opened by my company. • Ability to see selected case details, status, updates, who is working on it (ownership). • Ability to easily escalate my cases through my phone or tablet, including the possibility of receiving alerts and reaching out to Support Execs for urgent situations. • And there is more to come… ## Key features - View company support cases - Access case details and status - See case ownership and updates - Escalate cases from mobile - Receive urgent alerts - Contact Support Execs ## Frequently asked questions about IBM Software Support ### Does IBM Software Support have ads? No, IBM Software Support does not contain advertisements. The app is free to download and use without any ad interruptions. ### What devices is IBM Software Support available on? IBM Software Support is available on iPhone, iPad, and iPod devices. It is designed for iOS users. ### How often is IBM Software Support updated? The latest version of IBM Software Support is 4.1.1, and it was last updated on July 1, 2026. Updates are released to improve functionality and reliability. ### What is the age rating for IBM Software Support? IBM Software Support has an age rating of 17+. This is due to the nature of enterprise software support and its target audience. ### Can I see who is working on my support case with IBM Software Support? Yes, you can see the ownership of your support cases, meaning who is currently working on them, directly within the app. This provides transparency on case progression. ### How can I escalate a case using IBM Software Support? You can easily escalate your support cases directly through your phone or tablet using the app. This includes the ability to receive alerts for urgent situations. ### What is the user sentiment for IBM Software Support? Based on available data, IBM Software Support has a rating of 5.0 stars from 1 rating, indicating a highly positive initial user experience. ### When was IBM Software Support first released? IBM Software Support was first released on May 9, 2025. This indicates it is a relatively new application focused on modernizing support experiences. ## Version history (last 5 releases) ### 4.1.1 — 2026-07-01 • Enhanced app security to help keep your experience safe and reliable • Improved sign-in experience with stronger protection for your account • Performance and stability improvements for a smoother, more trusted experience ### 4.1.0 — 2026-06-08 • Direct in‑app access for Platinum customers to contact their dedicated support advocate • Quick visibility into known issues relevant to your product for Platinum customers • A new Resources tile highlighting information about the Platinum Support offering • Security enhancements to further protect your data and strengthen app reliability ### 4.0.1 — 2026-01-16 • A complete redesign of the user interface for a more modern and streamlined experience • Introduction of an escalation form similar to the one on the web experience • Product highlights now displayed on the dashboard for improved visibility • Additional resources included to expand access to relevant information • New feedback form added to make sharing suggestions and insights easier ### 4.0.0 — 2026-01-13 • A complete redesign of the user interface for a more modern and streamlined experience • Introduction of an escalation form similar to the one on the web experience • Product highlights now displayed on the dashboard for improved visibility • Additional resources included to expand access to relevant information • New feedback form added to make sharing suggestions and insights easier ### 3.0.1 — 2025-11-05 • Enjoy a smoother, more secure experience with full compatibility for the latest OS. • General performance improvements, faster load times and enhanced responsiveness across key workflows. ## Apps similar to IBM Software Support | App | Rating | Price | Category | | --- | --- | --- | --- | | [Cloudflare One Agent](https://appshunter.io/ios/app/cloudflare-one-agent/id6443476492) | 3.8 (102) | Free | Utilities | | [Wi-Fi Toolkit](https://appshunter.io/ios/app/wi-fi-toolkit/id1557822807) | 3.5 (93) | Free | Utilities | | [NetSpot WiFi Analyzer](https://appshunter.io/ios/app/netspot-wifi-analyzer/id1490247223) | 3.7 (337) | Free | Utilities | | [Super Agent for Safari](https://appshunter.io/ios/app/super-agent-for-safari/id1568262835) | 4.4 (2,025) | Free | Utilities | | [PagerDuty](https://appshunter.io/ios/app/pagerduty/id594039512) | 4.8 (5,226) | Free | Utilities | | [Support by Sony: Find support](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375) | 4.0 (326) | Free | Utilities | ## More apps by IBM - [IBM HMC Mobile](https://appshunter.io/ios/app/ibm-hmc-mobile/id418366483) - [IBM Cognos Analytics Reports](https://appshunter.io/ios/app/ibm-cognos-analytics-reports/id455326089) - [IBM Navigator Mobile](https://appshunter.io/ios/app/ibm-navigator-mobile/id963581388) - [IBM Verify](https://appshunter.io/ios/app/ibm-verify/id1162190392) - [M&A Accelerator](https://appshunter.io/ios/app/m-and-a-accelerator/id1228707773) - [IBM Program Work Center](https://appshunter.io/ios/app/ibm-program-work-center/id1233266312) All apps by IBM: https://appshunter.io/developer/367353856 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*