# IBT Uptime (HelpApp)

> Remote industrial assistance and service request tracking. (iPhone/iPad app by IBT, Inc.)

- Source: https://appshunter.io/ios/app/ibt-uptime-helpapp/id1457877031 (this page in markdown: same URL + `.md`)
- Developer: [IBT, Inc](https://appshunter.io/developer/1457877030)
- Category: Business
- Price: Free
- Rating: 3.00/5 from 2 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.3 · 79 MB
- Languages: Spanish
- Released: 2020-01-31
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ibt-uptime-helpapp/id1457877031/reviews.md

## What is IBT Uptime (HelpApp)?

There For You The Moment Something Goes Wrong
Whether you’re in the midst of a breakdown and need immediate assistance, need help identifying a part or are looking for a professional recommendation, Uptime allows you to bring our trained specialists on-site to assist you, through your mobile device screen. Simply upload a picture of the problem at hand, tell us what you need by when and your local IBT branch will do the rest.
 
Track The Progress From Start to Finish
The best part? You can track all your request tickets in one place and receive real-time updates on their progress. From start to finish, you’ll have full visibility of what’s going on, helping us do our job better and guaranteeing you receive the best possible service.
 
When time is money, you need IBT Uptime—Download it today!
 
IBT Industrial Solutions is a full-service industrial supplier, servicing industrial and MRO customers in a large number of industries across the Midwest. Our vast product offering, in addition to an array of training and consulting services sets IBT apart.
 
As a trusted leader in the industrial marketplace, with over 70 years of experience, Our knowledgeable industry professionals, together with our expansive network of manufacturing partners, always aim to provide top-quality, innovative solutions, tailored to the needs of each customer.

## Key features

- Remote specialist assistance
- Upload problem images
- Service request tracking
- Real-time updates
- Professional recommendations
- Industrial part identification

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/ibt-uptime-helpapp/id1457877031/reviews.md

### 1/5 — No Support

*2021-11-30*

This app is garbage. When you log try and reset your password it says you are not a customer. Then you try and create a new profile and it says you can’t because your email is already in uses. It’s a vicious cycle of this. Email the customer support email address provided and it you get one back saying it’s an unmonitored address.

## Frequently asked questions about IBT Uptime (HelpApp)

### What is IBT Uptime used for?

IBT Uptime provides remote assistance for industrial breakdowns, part identification, and professional recommendations. Users can upload images of issues and track service requests in real-time.

### How does IBT Uptime connect users with specialists?

Users can connect with trained specialists by uploading a picture of the problem and detailing their needs. Specialists can then provide on-site assistance through the user's mobile device screen.

### Can I track the progress of my service requests with IBT Uptime?

Yes, you can track all your request tickets in one place and receive real-time updates on their progress from start to finish, ensuring full visibility.

### What kind of industries does IBT Uptime serve?

IBT Uptime is designed for industrial and MRO customers across a large number of industries, offering solutions tailored to individual customer needs.

### Is IBT Uptime available on multiple devices?

Yes, IBT Uptime is supported on iPhone, iPad, and iPod devices, allowing for flexible access to assistance.

### How often is IBT Uptime updated?

The latest version of IBT Uptime is 1.1.1, which was last updated on March 24, 2021. This indicates a release cycle of approximately once or twice a year.

### What is the user rating for IBT Uptime?

IBT Uptime has a rating of 3.0 stars based on 2 user ratings, suggesting a mixed reception among its user base.

### Does IBT Uptime have ads?

No, IBT Uptime does not contain advertisements, providing an uninterrupted user experience.

## Version history (last 4 releases)

### 1.1.1 — 2021-03-24

Quality of Life updates and notifications.

### 1.0.38 — 2020-05-29

Quality of Life Updates.

### 1.0.37 — 2020-05-04

Bug fixes and improvements:
- Overall offline ticket creation and management stability.
- Online syncing enhancements.

### 1.0 — 2020-01-31

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*