# IC Wealth — user reviews

> 40 indexed App Store user reviews of IC Wealth by IC GROUP LIMITED, rated 3.00/5 from 102 ratings.

- Source: https://appshunter.io/ios/app/ic-wealth/id1664718497/reviews
- App overview in markdown: https://appshunter.io/ios/app/ic-wealth/id1664718497.md
- Rating breakdown: 5★ 37 · 4★ 9 · 3★ 11 · 2★ 10 · 1★ 35

## Newest reviews (12 of 40)

### 2/5 — App update

*2026-03-18*

My update is taken forever.
It has been loading for the past 2 hours. And I cannot access my account because of this new update.

### 2/5 — Account creation

*2026-01-04, version 1.2.26 (103)*

I am finding it difficult to create an account, all my emails are valid and working but it keeps telling me “The new email must be a valid email address”. What do I do?

### 1/5 — Hard to withdraw cash

*2025-09-06*

I can’t even withdraw my own money sent there …they always say they are going through my account…poor app management

**Developer response:** Thank you for your feedback and we apologize for the experience. Accounts are reviewed to ensure they align with the requirements by the Securities and Exchange Commission. Kindly contact our support team via 0308250051/0302745116 or clientservice@ic.africa for further assistance.

### 2/5 — Delay to activate my account to trade

*2025-08-10, version 1.1.21 (98)*

It’s been 6 to 7 months and my account has not been activated,this is not pleasant

### 2/5 — General performance

*2025-07-25, version 1.1.19 (96)*

The performance of this app is really poor. It’s takes so long for the shares you’ve purchased to show up. That’s frustrating.

### 1/5 — Can’t log in to my account

*2025-05-28, version 1.1.18 (95)*

I can’t remember my password because of that I can’t retrieve my account which I have deposited money in 
Help me

### 1/5 — Can’t withdraw

*2025-04-23, version 1.1.16 (93)*

For how long should my account be undergoing internal approval?? I can’t withdraw ever since I deposited…for the past 2-3 months.Why ?? What’s wrong 😠

### 1/5 — Account setup

*2025-04-23, version 1.1.16 (93)*

It’s taking forever you set up a CSD it’s really boring investing in such ways😔

### 1/5 — Disappointment

*2025-04-19*

I learnt it takes three to four weeks to set up a csd account for you but up till now it’s has not been created for me and it’s been more than two months why I am so disappointed I have sent an email but no response

**Developer response:** Thank you for your feedback. Setting up a CSD account typically takes up to one month, as it involves a thorough review process and external approval from the Central Securities Depository (CSD). However, due to a high volume of requests, there may be some delays. Please rest assured that we are working diligently to process all CSD account applications as quickly as possible. We sincerely appreciate your patience and understanding.

### 1/5 — DELAYS CREATING A DEPOSITORY ACCOUNT

*2025-04-18*

How long does it take to set the depository account because it been over 3 months since I created the account and am still waiting for the account. I deposited money into the account and i want to retrieve it too they say I cant please fix this

**Developer response:** Thank you for reaching out, and we sincerely apologize for the prolonged delay and any inconvenience caused. Setting up a CSD (Central Securities Depository) account typically takes up to one month, but due to a surge in applications and the need for external approvals, some requests—unfortunately—are taking longer than expected.

We understand how concerning this must be, especially with funds already deposited. Please rest assured that your deposited funds have already been invested and should be earning you profit. We truly appreciate your patience and remain committed to resolving this as quickly as possible.

### 2/5 — Relevant

*2025-04-14*

make it more user friendly and make login easy also the app has less detailed information than on website

**Developer response:** Thank you for your honest feedback! We’re continuously working to improve the app experience, and making login easier and more user-friendly is a top priority. We also appreciate your note about the information gap between the app and the website — we’re working on enhancing in-app content to match. Your input is valuable and helps us build a better platform for all users.

### 1/5 — Withdrawal challenge

*2025-03-22*

It’s part of your regulatory process that withdrawal takes 1day (working day) but this is absolutely false. As i’m writing mine is still on process more than 3working days

**Developer response:** Thank you for bringing this to our attention. We're sorry to hear about the delay and understand how frustrating that can be. While our standard withdrawal processing time is typically within 1 working day, there may be occasional exceptions due to verification requirements or other factors.

To help us look into this for you, please reach out to our client service team via 0308250051. We're here to assist and ensure everything is resolved as quickly as possible.

## Most critical reviews (10 lowest-rated)

### 1/5 — Account creating

*2026-07-30*

I have been trying to create this months now, it’s keep saying either the number or email is taken yet I can’t even reset my password, very terrible…

### 1/5 — Log In Wahala

*2026-07-24*

When I try to log in they say my email doesn’t exist in their records, when I try to register, they say that the email is already taken.

### 1/5 — Not a user friendly app and No assistance

*2026-04-22, version 1.2.33 (110)*

Honestly for the past year I have been trying to complete my profile. When I try to withdraw funds my account is always under review, I try calling customer service for help but line is always busy. Try talking to them on Watsapp everything is virtual and sent email no assistance. Poor service.

### 1/5 — Wish I can give a negative star

*2026-03-30*

How many months do you people need to verify an account
It’s over 2 months now and no update. It says 3 to 4 weeks so why is it over 2 months now. Like it’s very annoying

### 1/5 — Very Poor Customer Service

*2026-01-22*

This has been the worst finance app experience I’ve ever had. My account has been stuck in an “internal approval process” for over 5 months, and I have sent multiple emails with no response at all. There is zero communication, no timeline, and no proper customer support.

An investment app should not keep users in the dark or block access to their own money for months. The app is poorly managed, unreliable, and extremely frustrating to use. This is easily one of the lowest-quality apps I have ever downloaded.

I do not recommend this app to anyone until they improve their customer service and transparency.

### 1/5 — How on earth executing takes forever.

*2025-12-18*

How on earth it takes a whole 30 days to execute an order.,  which system are you using to operate?, learn from others. US stock exchange once you place the order within 24hours work is done. unless the market is closed. But here you guys will hold the money for a whole month and later say failed,how? 
And when you want to repurchase then the price has gone high. Please do something about it because it's not nice... If you know you cannot execute it within 3days that 30days then you information the person fast..30 days is too long .. It's very annoying.. How can my order be pending since September till now December.. If you do well we will come back... I hope you guys are not doing favouritetism behind the machine.. I know Ghanaians... Let there be transparency, First come first serve.

**Developer response:** Please note that the the time it takes to execute an order to buy or sell shares depends on the activity on the Ghana stock market and if there are other investors interested in meeting your order. Your order placed on this platform is valid for a total of 30 days and is processed to the market each day within that period. Your order can be executed anytime within those 30 days - there is no specific timeline to the execution. Once executed, the shares will be credited to your account 3 working days after the executed date.

### 1/5 — Terrible customer service.

*2025-11-26*

I am very disappointed in this institution. They have a very poor,trashy customer service. Day 19, trying to get a simple e-mail replied. I realized my account has suddenly gone negative. I am in the diaspora so I wanted to invest something home. I am very frustrated now. They won't reply any of my emails. I have decided to warn others. If you are in the diaspora like myself, don't join for now. I ha e unfortunately advertised them on my page to Ghanaians here in the US. Don't commit the same mistake. (I will update my review, if my issues are resolved). Let's wait and see.

**Developer response:** We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are very important, and we understand how crucial it is, especially being in the diaspora and trying to manage your investments remotely. We are actively working to improve our response times to service you better. Please know that your feedback is taken seriously and your email will be responded to as soon as possible.

### 1/5 — Problems with log in and password reset

*2025-11-19*

I’ve tried to reset password, it says my phone number and email are invalid. Was logging with the password I can remember too it says the number/email are not in the records. Now I want to create a new account with the same email and phone number and it’s telling the phone number has been taken. What kind of error is this?

**Developer response:** We're sorry to hear about your experience. Kindly reach us at clientservice@ic.africa or 0308250051 so we can assist you promptly.

### 1/5 — Angry

*2025-10-07*

Requested for first and last name when registering and after registration I can’t deposit because the account name doesn’t match my momo wallet name and the difference is my middle name which I can’t edit my profile to match.

**Developer response:** Thank you for your feedback. For your security, only settlement accounts registered in your own name can be used with your IC Wealth account. Please contact our support team by phone at 0308 250 051 / 0302 745 116 or by email at clientservice@ic.africa and we’ll be glad to assist you.

### 1/5 — Disappointed

*2025-09-19*

I purchased some shares on February 19th of this year, but they still haven't appeared in my account. To make matters worse, I have been trying to call customer support since March, and no one has answered. I am very disappointed and regret choosing your service. 😢

**Developer response:** Thank you for your feedback. We apologize for the difficulty you have experienced in reaching our support team. Please note that the time it takes to execute an order to buy or sell shares depends on the activity on the market and if there are other investors interested in meeting your order. Your order placed on this platform is valid for a total of 30 days and will be processed to the market each day within that period. Your order can be executed anytime within those 30 days - there is no specific timeline to the execution.

## Most praised reviews (10 highest-rated)

### 5/5 — Purple

*2026-02-12*

I’m trust your progress to making this app a much better than it is. Continue the good works

### 5/5 — Seamless registeration

*2025-04-09, version 1.1.12 (89)*

Registeration on the app was seamless and provides option to invest straight away. Trading account with CSD is independent of IC Wealth and will take time to finalise.

### 5/5 — CSD

*2025-02-28*

Actually I had the same issue with the CSD account but I received an email few days ago that the team are working on my CSD approval . It will be nice working with you

**Developer response:** Thank you for sharing your experience. We appreciate your patience and are committed to ensuring a smooth process moving forward. It will be a pleasure working with you!

### 5/5 — Has potential

*2025-02-19, version 1.1.11 (88)*

This App has potentials still waiting for CSD approval however which has taken forever but I am a patient man so am waiting…Keep up the good work.

### 5/5 — This site is fake and no one should deposit his money there

*2024-09-09*

This site is fake and no one should deposit his money there

**Developer response:** We are truly sorry to hear that you’ve had a negative experience. We take concerns like yours very seriously, and it’s never our intention to cause any distress.

If you’ve encountered any issues or feel that something isn’t right, we’d be happy to address your concerns directly. Please reach out to our client service team with more details, and we will do everything we can to resolve the situation for you. Your trust is incredibly important to us, and we’re here to help ensure your experience is a positive one.

### 3/5 — Withdrawal Issues

*2026-03-19*

I have been trying for a whole week to withdraw some amount from my ic wealth account but it says “Your account is currently undergoing an internal approval process. You can request a withdrawal once we are done” so please do something about it thank you.

### 3/5 — Login failed

*2025-12-10*

I have been trying to login into my account since November but it always tells me network error meanwhile I have auto deduction to my momo account and it always works perfectly well. Does it mean my funds can go there but I can’t access my funds?

**Developer response:** We’re sorry to hear about this experience. Please make sure the version of the app you have is up to date and try logging in again. Kindly contact our support team via 0308250051 if you are still unable to access your account so we can assist you promptly.

### 3/5 — The Best Version(1.2.23(100)) Yet, More Room For Improvement

*2025-10-30, version 1.2.23 (100)*

This is by far the best version of the app yet, especially in terms of its integration with the Tradelive platform. It’s great to finally trade directly within the app without being redirected to the web. The ability to transfer funds seamlessly between ICLF and Tradelive is also a major step forward — definitely something I’ll be using in the near future.

A couple of suggestions:
	•	It would be helpful to have a portfolio performance graph on the main Tradelive dashboard showing 1-day, 1-month, 3-month, YTD, and 1-year performance, with individual listings displayed underneath.
	•	It would also be great to display the percentage change (up or down) across all equities in the graphs, not just the value. The rate of return is easier and more intuitive for investors to interpret than changes in absolute value.

For context, I’m an active investor using M1 Finance and Fidelity, and I’ve previously used Betterment and Acorns. You’re definitely moving in the right direction. Making retail investing frictionless and accessible is the future — and if development continues at this pace, I see great potential for IC Wealth and the Ghanaian investment market as a whole. I’m hopeful for even more liquidity in the near future.

Thank you for the progress so far! I’ll be monitoring and changing my review with time, we’ll get the 5 star eventually.

### 3/5 — CDS settings

*2024-08-27, version 1.1.7 (82)*

How long does it take to set up a CDS account, mine is taking forever. Kindly rectify

### 2/5 — Review

*2026-03-18*

This app making it difficult to trust it, how can it say Apdate to be able to access but AppStore says it’s fine to open.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*