# iCare - Huawei Version

> Technical support and spare parts management for Huawei operator customers. (iPhone/iPad app by Huawei Technologies Co., Ltd..)

- Source: https://appshunter.io/ios/app/icare-huawei-version/id1116631621 (this page in markdown: same URL + `.md`)
- Developer: [Huawei Technologies Co., Ltd.](https://appshunter.io/developer/373041363)
- Category: Utilities
- Price: Free
- Rating: 4.20/5 from 30 App Store ratings · 10 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 37 MB
- Languages: Chinese (Simplified, China), American English
- Released: 2016-06-01
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/icare-huawei-version/id1116631621/reviews.md

## What is iCare?

华为运营商客户服务APP,随时随地为您提供便捷、高效的技术支持和备件管理服务！无论您走到哪里，掏出手机，华为服务便能触手可及。
【技术问题模块功能亮点】
1.	一键创建问题单，图文并茂，三步即可完成；
2.	在线随时与工程师沟通，语音、图片和小视频任您选用；
3.	紧急问题可一键催促，提醒工程师加快处理；
4.	进展过程可随时查看，历史单据也能快速查询；
5.	服务过程中和解决问题后，都可对工程师进行评价和建议。
【备件管理模块功能亮点】
1.	申请或归还备件，动动手指点一点，三步就能完成；
2.	选择所需板件很智能：可扫描条码，可模糊搜索，也可直接选择常用备件；
3.	备件进展状态可随时查看，还可一键催单，提醒华为加快发货；
4.	历史申请和归还记录可保留，方便您查询翻看。
【温馨提示】
1.	华为iCare 手机App 仅为华为运营商客户提供备件管理及技术支持服务。
2.	若需使用App申请备件或技术服务，请联系所在区域的华为运营商客户服务中心咨询。
（1）	中国区华为备件服务中心热线：0755-28560555
（2）	中国区华为技术服务中心热线：4008-302-118
（3）	海外地区的客户请联系所在区域的华为运营商客户服务中心。

## Key features

- One-click issue ticket creation
- Real-time engineer communication
- Urgent issue escalation
- Spare parts application and return
- Barcode scanning for parts selection
- Track spare parts status

## Recent user reviews (10 of 10)

All indexed reviews: https://appshunter.io/ios/app/icare-huawei-version/id1116631621/reviews.md

### 1/5 — 登录不进去，一直显示服务器开小差

*2021-01-18*

登录不进去，一直显示服务器开小差

### 1/5 — 矮油，服务器正在开小差

*2020-12-08*

app下载后登陆不了，热线服务态度差，打了电话没有两分钟就说换硬件，就换硬件的话我还打什么电话？app开发出来有用吗

### 3/5 — 升级就登不上…

*2020-07-01*

更新完了都用不了了

### 4/5 — 登入就闪退

*2020-03-30*

登入就闪退

### 5/5 — 升级最新版后，一直登录不上。

*2019-08-15*

升级最新版后，一直登录不上。

### 5/5 — 合肥电信

*2018-04-16*

挺好的，解决问题迅速快捷

### 5/5 — 越来越好了，期待不断改进，工作更方便

*2018-01-26*

功能越来越强大

### 4/5 — 希望尽快升级版本

*2016-12-06*

不能查询历史记录。

### 5/5 — 申请归还板件方便太多了

*2016-11-30*

非常棒的软件

### 5/5 — 还不错

*2016-07-05*

还不错

## Frequently asked questions about iCare

### What is iCare - Huawei Version used for?

iCare - Huawei Version is an app for Huawei operator customers to manage spare parts and receive technical support. It allows users to create support tickets, communicate with engineers, and track spare parts requests.

### Who can use iCare - Huawei Version?

This application is exclusively for Huawei operator customers. To use its services for spare parts or technical support, please contact your local Huawei operator customer service center.

### How do I create a technical support ticket in iCare - Huawei Version?

You can create a ticket with text and images in three simple steps. The app also allows real-time communication with engineers via voice, pictures, and short videos.

### Can I track the status of my spare parts requests in iCare - Huawei Version?

Yes, you can view the progress of your spare parts requests at any time. The app also allows you to send one-click reminders to Huawei to expedite shipping.

### Does iCare - Huawei Version have ads?

No, iCare - Huawei Version does not contain advertisements. It is a free utility app focused on providing services to its target audience.

### How often is iCare - Huawei Version updated?

The latest version of iCare - Huawei Version is 3.0.31, last updated on June 13, 2026. Updates ensure the app remains functional and provides the latest features.

### What is the rating of iCare - Huawei Version?

iCare - Huawei Version has a rating of 4.2 stars based on 30 ratings. This indicates a generally positive reception from its users.

### What devices does iCare - Huawei Version support?

iCare - Huawei Version supports iPhones and iPods. It is designed to be accessible on popular Apple mobile devices.

## Version history (last 5 releases)

### 3.0.32 — 2026-08-22

1. optimize performance and improve user experience
2. fix known issues

### 3.0.31 — 2026-06-13

1. create sr and choose 'contact now' or 'contact later', it needs to align with live flag switch.
2. weiknow adjust Europe site.

### 3.0.30 — 2026-06-10

申请备件期望到达时间优化

### 3.0.29 — 2026-05-11

1.备件申请详情中展示取件二维码

### 3.0.28 — 2026-04-13

1.问题单列表界面处理中、评价、关单节点增加历史记录按钮，用于历史沟通记录展示
2.备件安全整改，加密phone,email等字段，解密失败时，提醒用户
3.修改E站

## More apps by Huawei Technologies Co., Ltd.

- [AnyOffice Agent](https://appshunter.io/ios/app/anyoffice-agent/id590414718)
- [Huawei Technical Support](https://appshunter.io/ios/app/huawei-technical-support/id732696082)
- [SDNIPv6](https://appshunter.io/ios/app/sdnipv6/id844005075)
- [FusionAccess](https://appshunter.io/ios/app/fusionaccess/id852085857)
- [LinkHome](https://appshunter.io/ios/app/linkhome/id930339930)
- [Huawei O3](https://appshunter.io/ios/app/huawei-o3/id935114686)

All apps by Huawei Technologies Co., Ltd.: https://appshunter.io/developer/373041363

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*