# ICICI Prudential Life App — user reviews > 217 indexed App Store user reviews of ICICI Prudential Life App by ICICI Prudential Life Insurance Company Ltd, rated 4.50/5 from 1,170 ratings. - Source: https://appshunter.io/ios/app/icici-prudential-life-app/id1495618064/reviews - App overview in markdown: https://appshunter.io/ios/app/icici-prudential-life-app/id1495618064.md - Rating breakdown: 5★ 950 · 4★ 71 · 3★ 23 · 2★ 22 · 1★ 104 ## What do users think of ICICI Prudential Life App? Overall sentiment: negative **Pros** - 👍 User-friendly - 🚀 Quick and easy premium payment - 💡 Convenient to track policy details **Cons** - 🐛 Frequent crashes and login issues - 🔒 Security concerns with Face ID/PIN setup - ⚠️ Delayed fund value updates - 🤔 Unclear menu options and navigation **Commonly reported bugs** - App not working on jailbroken/rooted devices - Password-protected statements with no instructions - Inconsistent app behavior across devices **Most requested features** - Ability to download statements for custom date ranges - In-app chat support - Improved integration with other payment methods ## Newest reviews (10 of 217) ### 3/5 — Always error message *2026-07-04, version 3.0* Not good ### 2/5 — Getting jailbreak device notification *2026-06-17, version 3.0* I am unable to open app on apple phone with message stating unable to open on a jailbreak device. My device is good and was able to open same app in the past. ### 3/5 — Clunky, but usable *2026-06-06, version 3.0* Its certainly useful. But the interface to pay and autodebit are quite difficult to setup, making the process a little cumbersome. Surely tech can sort this out ? ### 2/5 — Great App *2026-02-20* I’ve had a very smooth experience using the ICICI Prudential Life Insurance app. The interface is user-friendly and easy to navigate. It allows me to check policy details, premium due dates, fund value, and transaction history in just a few clicks. The app is fast, secure, and provides real-time updates, which makes managing policies very convenient. I especially appreciate the clear portfolio tracking and simple premium payment process. Overall, it’s a reliable and efficient app that makes insurance management hassle-free. Highly recommended 👍 ### 4/5 — User Friendly *2026-01-13* The app provides a convenient way to manage policies, check details, and make premium payments anytime. The interface is simple, and all important information is easily accessible. A very helpful app for policyholders. Also enables customers to complete all required services digitally, eliminating the need to visit the branch. ### 5/5 — This app is easy to use and very convenient well designed. It’s allow to tracks the policy status an *2025-12-18, version 2.4.6* This app is easy to use and very convenient well designed. It’s allow to tracks the policy status and claim status. This app is very helpful ### 5/5 — Accurate Information *2025-12-08, version 2.4.6* Provide accurate information & very easy to use ### 3/5 — Payment via credit card fee should be removed *2025-11-01, version 2.4.5* Site experience is great. But when I took the policy, there is no mention of paying extra fees when payment is done via credit card. Now 1.25% is levied for the same, which can be easily waived by companies like ICICI Prudential altogether or provide incentive when making payment via ICICI credit card ### 3/5 — User login *2025-09-23, version 2.4.3* To the developer, why this app requires login setup every now and then, very annoying . Also, the Fund details is not updated and you need to access the same menu two to three times for getting the actual fund value. ### 3/5 — Complain- Ques *2025-07-27, version 2.3.9* Why the auto payment was not done on 24 - I had sufficient balance- why the payment shown done when it a tried to pay through same app 2 days back- why today the payment is done- what is I pay double?? ## Most critical reviews (10 lowest-rated) ### 1/5 — Not able to link my policy *2026-06-16, version 3.0* Not able to link my existing policy and there is no way to contact customer support from app ### 1/5 — Very Clumsy *2026-02-17, version 2.4.7* Half of the time App is not working due to a technical problem. Just now tried downloading premium statement of one policy but it returned another policy ### 1/5 — Awful *2025-12-29, version 2.4.6* Keeps logging me out every day and Face ID login doesn’t work ### 1/5 — Payment *2025-11-30, version 2.4.6* Why 1.25 additional charges? ### 1/5 — Login issues *2025-11-30, version 2.4.6* Every time need to enter mail id and wait for OTP, quick login like Face ID not working even after enabling many times ### 1/5 — Not a good app *2025-11-27, version 2.4.6* Too much technical word for layman . Slow app . Information can’t be seen properly and every time it has to be shared in the email . ### 1/5 — Big mistakes *2025-09-01, version 2.4.1* Very very Biggest mistake last six years I choose this policy ### 1/5 — Download Statement *2025-08-15, version 2.4.1* I just need my Policy Statement to understand the benefits but it is showing password protected n how would I know wat will be the password ### 1/5 — Not a great service *2025-07-22, version 2.3.9* There is no way I can contact any person. When they sold this policy so many people called and sold and now no support. For my next policy and I am look somewhere else. ### 1/5 — Customer service *2025-07-18, version 2.3.9* Customer service very poor ## Most praised reviews (10 highest-rated) ### 5/5 — Applications uses *2026-05-11, version 2.4.10* It is an user friendly application and easy to understand the steps to be followed for an efficient working and uses for customer . ### 5/5 — All in One *2026-01-22* The ICICI Prudential Life Insurance App lets you buy, view & manage life insurance policies, pay premiums, track applications, download documents, use calculators, and get policy help all from your phone. It’s meant to make insurance tasks simpler and faster than using a website or offline channels.  ### 5/5 — Experience *2026-01-22* The ICICI Prudential Life Insurance app is extremely smooth and easy to use. From checking policy details to tracking fund performance and making premium payments, everything is well-organized and just a few clicks away. The interface is clean, secure, and intuitive, even for first-time users. I really appreciate the quick access to policy documents, premium due reminders, and transparent information about investments. Customer support features and notifications are also very helpful and timely. Overall, it's a reliable, efficient, and well-designed app that makes managing life insurance simple and stress-free. Highly recommended ### 5/5 — BHARATKUMAR UGARAGOL *2026-01-13* The ICICl Prudential Life Insurance app is very easy to use and extremely helpful. I can check all my policy details, payment history, and service requests in one place. The app is fast, secure, and works smoothly without any issues. Customer service updates and notifications are also very clear. Highly recommended for all ICICI Prudential policyholders! ### 5/5 — Online Updation of Bank Account Details *2026-01-13, version 2.4.7* The ICICI Prudential Life Insurance Mobile App is designed in the most User Friendly and also in a way that it can be used very Easily ### 5/5 — App is user friendly *2026-01-13, version 2.4.7* We can access almost all options through app .. ### 5/5 — Feedback *2025-12-30, version 2.4.6* Easy Premium Payments Several users say they can pay premiums directly through the app without hassles. ### 5/5 — Great App for tracking *2025-12-26* The ICICI Prudential Life Insurance app is extremely smooth and easy to use. From checking policy details to tracking fund performance and making premium payments, everything is well-organized and just a few clicks away. ### 5/5 — User-friendly insurance app *2025-12-22* The ICICI Prudential Life Insurance app is extremely smooth and easy to use. From checking policy details to tracking fund performance and making premium payments, everything is well-organized and just a few clicks away. The interface is clean, secure, and intuitive, even for first-time users. I really appreciate the quick access to policy documents, premium due reminders, and transparent information about investments. Customer support features and notifications are also very helpful and timely. Overall, it’s a reliable, efficient, and well-designed app that makes managing life insurance simple and stress-free. Highly recommended 👍 ### 5/5 — Easy in navigation *2025-12-22, version 2.4.6* This application able to check each and every details so much helpful and easy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*