# iCivic — Wait Times — ER, SAAQ, Service Canada

> ER, SAAQ, Service Canada (iPhone/iPad app by Solutions iCivic inc..)

- Source: https://appshunter.io/ios/app/icivic-wait-times/id6794667795 (this page in markdown: same URL + `.md`)
- Developer: [Solutions iCivic inc.](https://appshunter.io/developer/1896769767)
- Category: Utilities, Navigation
- Price: Free
- Age rating: 4+
- Requires: iOS 16.4 · 63 MB
- Languages: American English, French (France)
- Released: 2026-08-13
- Data updated: 2026-10-31

## What is iCivic?

iCivic is an independent app. It is not affiliated with, endorsed by, operated by, or representing any government or public body — including the Government of Quebec, the Government of Canada, the Ministry of Health and Social Services (MSSS), the SAAQ, Service Canada, the City of Gatineau, or any other agency. iCivic does not facilitate any government service; it only displays wait times for informational purposes.

No one should waste their day waiting. iCivic displays wait times for public services: hospital emergency rooms, SAAQ offices, municipal service centres, and Service Canada offices. Check the wait time before you leave, and leave at the right time.

HOW IT WORKS
• View a map of services around you with a clear color code: green means you can go. Off-peak hours for each location are estimated from observed history — get an alert as soon as the wait time drops below your threshold.
• Confirm the wait in two clicks: a geo-verified, anonymous report that helps everyone after you.

WHERE OUR DATA COMES FROM
This is the complete list of sources iCivic uses. There are no others. Each location's source is also shown directly inside the app.

Official sources:
• Emergency-room wait times: Government of Quebec, Ministry of Health and Social Services (MSSS) — https://www.quebec.ca/en/health/health-system-and-services/service-organization/quebec-health-system-and-its-services/situation-in-emergency-rooms-in-quebec
• Service Canada office wait times: Government of Canada, Service Canada — https://offices.service.canada.ca/en/checkwalkinwaittimeshref
• Weather, forecasts and weather alerts: Government of Canada, Environment Canada — https://weather.gc.ca
• Boil-water and do-not-consume advisories: Government of Quebec, Ministry of the Environment (MELCCFP) — https://www.quebec.ca/en/agriculture-environnement-et-ressources-naturelles/eau-potable/qualite-eau-potable/boil-water-advisory-against-drinking-water

User reports:
• Wait times for SAAQ service points and municipal service centres: estimated solely from anonymous, geo-verified reports submitted by iCivic app users. No government data is used for these locations.

iCivic is not affiliated with and does not represent any of these entities; all names and trademarks belong to their respective owners. Busy-time estimates are computed from averages of observed history (hour, day of week, time of year) and are indicative only.

WHAT YOU GET
• Map of emergency rooms, SAAQ offices, municipal service centres, and Service Canada offices
• Best time-slot estimate for each location, from observed history
• Threshold alerts: "less than 15 minutes" → notification
• Community reporting in 10 seconds, geo-verified and anonymous
• Bilingual (French/English)

FREE AND PRIVACY-FRIENDLY
iCivic remains free for citizens in its basic version. Designed to comply with Bill 25: your GPS location is never stored — it is used only to verify your presence at the location. Reports are anonymous, your data is hosted in Canada, and there are no ads.

PUBLIC DATA, BY THE PUBLIC
Every 10-second report saves someone else hours. Made in Gatineau, Quebec.

Reminder: iCivic is an independent app and does not represent any government entity.

## Is iCivic safe?

Not enough ratings yet to assess iCivic.

## Is iCivic legit?

iCivic — Wait Times has limited verification signals. The AppsHunter Legitimacy Score for iCivic is 58 out of 100 points across 7 verification signals from App Store and developer data.


## Version history (last 5 releases)

### 1.5.4 — 2026-10-11

• A new, clearer map that keeps all of its details.
• "J'y vais" now offers every remaining hour of today, not just the next six. To plan another day this week, pick it in the place's day row.
• "J'y vais" is no longer offered where it doesn't apply, such as hospital emergency rooms.
• Dark mode: easier-to-read text and report durations.
• The layout now adapts properly to screen width.
• Bug fixes and stability improvements.

### 1.5.3 — 2026-09-22

• A 911 emergency notice now appears under hospital wait times: in a life-threatening emergency, call 911 — never wait based on a displayed wait time.
• Durations of an hour or more are now shown in hours (1 h 20) instead of minutes.
• Drop-off points: ecocentres and deposit sites are now supported on the map.
• Fixes: code-based password reset, stability on some location pages, and reviewed wording.

### 1.5.2 — 2026-09-11

• The map and wait times no longer invent anything: when data is missing, the app says so instead of showing a number.
• Cut-off text, unreadable contrast and font sizes: fixed.
• The assistant now answers in your language.
• Your data: download it from inside the app.
• Visit declarations: still anonymous, and better spread across the day.

### 1.5.1 — 2026-08-23

This release rebuilds sign-in from the ground up and expands "I'm going".

SIGNING IN
• Apple and Google sign-in made reliable — it no longer fails right after signing out.
• No more unexpected sign-outs when you come back to the app.
• Forgot your password? You now receive a code by email. It works from any device, even if you read your mail on a computer.
• The reset link now opens the app directly.
• Your password manager can fill in your credentials.
• If your address was never confirmed, the screen says so clearly and offers to resend the email.

I'M GOING
• Announce a visit up to 7 days ahead, from the map or from the location page.
• See how busy other citizens expect it to be.
• Get a reminder before you leave — and decline it in one tap if plans change.

ACTIVITY
• Redesigned tab: your contributions and progress in one place.
• A more compact, more readable emergency row.

FIXES
• The map no longer loses the selected location while scrolling.
• Location pages no longer show a stale time when the app wakes up.
• The chart now tells past hours apart from upcoming ones.

### 1.5.0 — 2026-08-17

• Every wait time shows its origin: live report, recent measurement, forecast, or seasonal trend. The legend now describes only what is actually on screen, and all times are read against a single "now".
• Wait time chart: the legend no longer names a marker that isn't there, the trend marker no longer cuts through the bars it describes, and the savings line now states its unit (minutes).
Richer documents and practical information
• Employment Insurance, Social Insurance Number, Canada Child Benefit, Old Age Security, health insurance card: document lists, fees, and processing times verified against official sources.
• Medical consultation, imaging, laboratory, and nurse triage: lists of documents to bring have been added.
• Every list now states its origin — independent official research, with its date, or information provided by the institution.
• A service offered at several locations now shows its description even when that location provides no specific version.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-31.*