# iClinicHealth — user reviews > 47 indexed App Store user reviews of iClinicHealth by MDLand International, rated 3.00/5 from 170 ratings. - Source: https://appshunter.io/ios/app/iclinichealth/id1265405734/reviews - App overview in markdown: https://appshunter.io/ios/app/iclinichealth/id1265405734.md - Rating breakdown: 5★ 70 · 4★ 11 · 3★ 8 · 2★ 10 · 1★ 71 ## What do users think of iClinicHealth? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Useful app - 👍 Informative app - 👍 Great design - 👍 Good for vaccine appointments **Cons** - 🐛 Fails to load data - 🐛 Slow loading times - 🐛 Cannot access lab reports - 🐛 Network connection errors - 🐛 Difficult to view details - 🐛 Not user-friendly - 🐛 Inconsistent data - 🐛 No response to messages - 🐛 Invalid name entry - 🐛 Cannot delete account - 🐛 Time zone issues - 🐛 Video chat not working - 🐛 Complicated format - 🐛 No native Apple Health support - 🐛 Cannot save PDF reports - 🐛 Inbox not loading - 🐛 No select all/read all messages - 🐛 Punctuation treated as emojis - 🐛 Cannot send messages - 🐛 Cannot ask for refills - 🐛 Medical history not added - 🐛 Patient records only on phone/tablet - 🐛 No laptop access **Commonly reported bugs** - Failed to load data - Inbox does not work - Network connection errors - Failed to view document - Not able to save pdf report - Occasional errors accessing lab reports - App keeps 'loading' forever - App considering Normal Punctuation as 'emojis' - Cannot access my files, lab reports - None of my medical history was added - It doesn’t let you ask for a refill - It doesn’t let you email a message to your provider - All the images on the app are all misinformation - Does not provide access to my information - Can’t check all the report with my primary Doctor - All medication prescriptions with wrong Doctor prescribed - All information is wrong - Doctor visit is wrong - Nothing is updated - Sent message but no response - Wouldn’t let me add full name - Keeps telling me my name is invalid - Can not access my records - Doesn’t show latest lab results - Can’t upload files or photos in the Messages setting - Time for apt was off - Appointment time is off by time zone - Unable to send messages from my providers office - I want to delete my account it doesn’t let me - Error - Cant load medical lab reports - Video chat doesn’t work - Green button doesn’t do anything - There is no option to delete your account - App keeps flashing and flashing - Communication with doctor not going through - Doctor doesn’t know why application is acting up - Medicine refill request not heard - Doctor didn’t get notifications for new messages - Document not available for review - System says I have messages but inbox says no messages **Most requested features** - Add native Apple Health support - Option to download insurance card - Allow photos/videos in messages - Improve app speed - Fix punctuation/emoji issue - Add delete account option - Enable laptop access - Allow sending messages to provider - Allow refill requests ## Newest reviews (14 of 47) ### 3/5 — Works fine normally, occasional bug *2024-10-31* It normally works fine, but there are occasional errors that stops you from accessing your lab reports. This time, the error has been going on for a couple of weeks now ### 3/5 — Convenient But Slooooow *2024-01-21* I just started using the app and though it’s hella convenient and uncomplicated to use, it is also extremely slow. So I took off one star for that. The other star disappeared when I realized that NONE of my medical history (which was recited to the nursing assistant and doctor as well, AND written down on several forms) was added to the app. It was pretty much bare except for the first round of lab results. I wasn’t impressed to say the least. I really do hope the app is improved. We need more apps like this one to complement the busy lives we lead. ### 1/5 — It doesn’t do anything *2023-08-04* It doesn’t let you ask for a refill or email a message to your provider . All the images on the app are all misinformation. ### 1/5 — Anne Chimelis *2023-07-29, version 1.6.128* Not user friendly and does not provide access to my information. Very frustrating! ### 1/5 — Report issue *2023-07-25* Can’t check all the report with my primary Doctor, all medication prescriptions with wrong Doctor prescribed. All information is wrong, Doctor visit is wrong. Nothing is updated. ### 1/5 — No response *2023-04-30, version 1.6.127* Sent message but no response ### 2/5 — Bad Oy vey *2023-04-04, version 1.6.126* Wouldn’t let me add full name. Keeps telling me my name is invalid ### 2/5 — No response *2023-02-02, version 1.6.125* Sent message but no response ### 1/5 — Followed directions *2022-10-26, version 1.6.125* Can not access my records ### 1/5 — Doesn’t show latest lab results *2022-09-22, version 1.6.125* Title ### 3/5 — Can’t upload files or photos in the Messages setting *2022-08-15* Unable to effectively communicate on the app ### 3/5 — Time for apt was off *2021-11-29* The time for my apt was off an hour? Very concerned about this because I drive over an hour for my apt and it not only puts me out it puts my dr out. My apt was suppose to be at 9 yet it said 10 **Developer response:** Hi, Thank you for your feedback. However, the date and time of the appointment displayed reflects directly what the clinic front desk registers and inputs in the scheduling system. If there is any questions or concerns, please directly contact us at support@mdland.com or at +12123638000. Thank you. ### 1/5 — Time issues *2021-07-20* Appointment time is set to Eastern Standard Time and the office I go to is in CA. If I have an appointment scheduled with my physician for 2pm, it shows up on my schedule as 5pm. It also shows it as a CONFIRMED appointment after the office calls with a reminder. Hopefully this can be fixed to make it clearer for patients and the physician’s office. **Developer response:** Hi, Thank you for bringing this to our attention, we will look into it as we look to continue improving VIPHealth to make care coordination and patient provider engagement seamless and easy. If there are any further concerns or suggestions, please feel free to contact us at +12123638000 or at support@mdland.com. ### 1/5 — Poor *2021-05-05, version 1.6.104* Unable to send messages from my providers office but I can receive them. ## Most critical reviews (10 lowest-rated) ### 1/5 — No Native Apple Health Support *2026-05-21, version 1.7.140* Sucks that there isn’t a native Apple Health support. Like the entire world uses iPhones. Can we please make this happen! ### 1/5 — I hate this app *2025-11-03, version 1.7.140* The doctor wouldn’t print my lab report b/c they said the app would be easier, but it’s not. I have been trying to get a registration code for weeks now and each time I call or visit the dr in person, they can never produce a valid code for me. I have tried at least 3 times now. I’m super mad that I can’t get access to my lab report and this app is making it harder, not easier. ### 1/5 — No Data *2025-08-16, version 1.7.140* You have to do your own loading. Nothing transferred from iPhone or watch ### 1/5 — App: Inbox does not work *2025-08-07, version 1.7.140* I have some messages but the app wouldn’t load my inbox. App up to date. ### 1/5 — Dr Pharmacist *2025-05-17, version 1.7.139* Not practical and complicated format. ### 1/5 — Network connection errors *2025-05-07, version 1.7.139* Fix this app!! I always getting network connection errors and it doesn't let me sign in!! I can access my health data!! ### 1/5 — Failed to view document *2025-03-31, version 1.7.139* My doctor asked me to view test results in app. But none of the results is viewable. They all show “failed to load data”. ### 1/5 — Horrible App *2024-11-27, version 1.7.136* It’s difficult to see and view the details and I cannot email the lab reports to myself for my own records. ### 1/5 — Not able to save report *2024-11-17* Not able to save pdf report on the recent version, it works last year ### 1/5 — Terrible *2024-01-30, version 1.7.131* I can’t see my files, lab reports it loads forever ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent app! *2025-07-11, version 1.7.139* Very easy to use and so useful!! ### 5/5 — 陳多醫生 *2023-11-15, version 1.6.129* 非常感謝陳醫生的專業知識丶關心和耐心的解釋我的病情！ 在美國四十多年，第一次發現有愛心的陳醫生，為了病人，苦口婆心丶不厭其煩的解釋我的病因，並且對症下藥！ 我感覺到非常的遺憾，本來預約的體檢報告，因為有事必須改期，正巧陳醫生休假，好希望下回能夠聽到陳醫師詳細說明我的體檢報告。感恩！ ### 5/5 — Great app, some updates needed *2023-09-25* This is a great app to see all your health records and communicate with your doctor! However, it is strange that an apostrophe is called an “emoji” and you aren’t allowed to use any apostrophes (emojis) in your messages, which means that you can’t use contractions (like “can’t”) properly (you’d have to write “cant”). It seems the app is still being developed, but that is definitely something small the developers should correct. ### 5/5 — It’s a very informative app *2021-02-08* I’m elated that it’s installed on my iPhone. It’s a highly recommended app to install on your phone. **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at +12123638000 or at support@mdland.com. Have a wonderful day! ### 5/5 — Vaccine appointment! *2021-01-17* Wow, the COVID vaccine is HERE!!! It has been very difficult for some family members and friends to search the websites and book appointments for vaccination. Now the app comes with this life-saving feature. I cannot wait for more places are opening up for more people. Good job! **Developer response:** Thank you for the positive feedback. Our mission and goal is always to put the customers first and we hope to ease the process and be of help where we can amidst this uneasy time. If you have any questions, or want to send us additional feedback, please do not hesitate to let us know via support@mdland.com ### 5/5 — good *2020-03-14, version 1.6.67* Good ### 5/5 — Thepatienttif *2019-06-05, version 1.6.35* This app is beautiful, very catchy design and interchanging pic of labreport and the statistic is surprising me! ### 4/5 — Insurance *2026-05-08* I love the app but I wish there was an option to download your insurance card from your digital wallet or use your photo album vs taking a picture of the physical card. ### 4/5 — Works but needs some improvements *2024-05-23* The app works decently well but it definitely needs improvement there are some times where the app doesn’t work and will just keep “loading” forever. Another issue I have in under inbox there’s no option to select all messages and mark them as read it is so some consuming because it takes about a minute for a message to load than another minute or two for the inbox to load again The speed on the app is a major problem like with issue of no read all and select all. The app moves so slow it needs some improvement to make the app load and run way faster as it is slow as molasses to put it nicely The last issue would be the app considering Normal Punctuation as “emoji’s”. Examples are (‘ “ and many more) emojis should be allowed and allowing photos/videos be sent with messages would be a great improvement as well especially for issues the doctor may need to see your problem and a photo or video can help them see the issue if like it’s a skin rash or something Other than those issues the app works flawlessly please though give the app a major overhaul it’s 2024 these issues shouldn’t even be issues or suggestions . I do hope that some if not all the above issues/suggestions get fixed or added Thank You ### 3/5 — connecting to apple health is missing *2025-11-13, version 1.7.140* Please consider adding the apple health support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*