# iCOMM Connectivity > Remote water heater management and control platform. (iPhone/iPad app by A. O. Smith.) - Source: https://appshunter.io/ios/app/icomm-connectivity/id1494213395 (this page in markdown: same URL + `.md`) - Developer: [A. O. Smith](https://appshunter.io/developer/456489825) - Category: Utilities - Price: Free - Rating: 1.27/5 from 299 App Store ratings · 253 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 33 MB - Languages: French - Released: 2020-09-09 - Data updated: 2026-08-25 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/icomm-connectivity/id1494213395/reviews.md ## What is iCOMM Connectivity? With options to control temperature and operating mode, the iCOMM™ Mobile App is designed for: A. O. Smith, State, American, Lochinvar, and Reliance water heaters. It features the iCOMM™ connectivity platform, the latest technology for remote water heater management. Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more. Designed for Homeowners & Professionals iCOMM™ Connectivity Platform Stay connected to your water heater. Monitor temperature, schedules and more with peace of mind and total control. Operation Mode Choose your ideal operating mode, depending on how you use your water heater. Demand Response and Time-of-Use Alignment Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy. ## Key features - Remote water heater management - Temperature and mode control - Diagnostic fault notifications - Utility program alignment - Easy setup process ## What do users think of iCOMM Connectivity? Overall sentiment: negative **Pros** - ✅ Water heater hardware itself performs well - 🎯 Simple temperature adjustment when working - 📊 Basic hot water availability gauge - ⚙️ Vacation mode functionality - 🔧 Mode switching capability - 📈 Monthly energy usage tracking available **Cons** - 🐛 Constant connectivity failures and service outages - 🔄 App repeatedly forgets registered water heater - ❌ Requires re-registration multiple times monthly - ⏱️ Frequent forced logouts and session expirations - 📱 QR code scanning consistently fails - 🚫 Serial number validation errors - 🔌 Loses connection to device regularly - ⚠️ Unreliable error messages and notifications - 🔐 Poor password reset functionality - 📞 Unresponsive or non-functional customer support - 🌐 Backend infrastructure frequently offline - 💔 Misleading marketing vs. actual functionality - 🔄 Requires physical access to re-add heater - ⏳ Slow app performance and loading times - 🎨 Poor UI/UX design and confusing navigation **Commonly reported bugs** - App loses water heater registration without warning - QR code scanner fails to recognize valid codes - Manual serial number entry rejected despite correct input - Session expires within 15-30 seconds of login - App crashes when attempting to set schedules - Service outage messages persist for weeks - App forgets user credentials between sessions - Bluetooth connection fails despite device visibility - Graph/trend plotting broken after updates - Hot water availability gauge displays incorrect information - App freezes on splash screen with no error message - Temperature changes in app don't reflect on actual heater - Dirty air filter alerts don't clear after cleaning - App doesn't update when switching between other applications - Registration process fails with 'unexpected error' messages - App incompatible with 5GHz WiFi networks - Latest version broke daily usage graph functionality - Temperature range artificially lowered without user consent - App won't open after iOS/system updates **Most requested features** - Real-time current water temperature display - Hourly energy usage breakdown (not just daily/monthly) - Simple on/off scheduling by time of day - Temperature scheduling for specific times - Data export capability - Persistent login sessions without forced logouts - Instant power consumption readings - Estimated time to reach target temperature - Leak detection alerts and notifications - Integration with smart home platforms (Apple Home, SmartThings) - Better QR code scanning with modern camera support - In-app contact/support messaging - Ability to control heater without physical access for setup - Comparison of usage across different time periods - Detailed telemetry and diagnostic information - Automatic schedule adjustments based on utility rates - Current heating element status display ## Recent user reviews (10 of 253) All indexed reviews: https://appshunter.io/ios/app/icomm-connectivity/id1494213395/reviews.md ### 1/5 — Doesn’t work *2026-08-07, version 14.1.0* If I could give 0 stars I would. Can’t even create an account to hook my water heater to the app. Same error message every time. It says that there’s an error creating an account, contact customer service or try again. ### 3/5 — It works *2026-08-02, version 14.1.0* Seems to be stable now, hasn’t “forgotten” my hot water heater for a while now. Reason I didn’t give it more stars was that there was a feature to see how much electricity it used each day by clicking on the in-app chart. Now you just have to guess based on their terribly scaled chart ### 1/5 — App already broken *2026-07-31, version 14.1.0* It doesn’t update. Have to quit and restart. At the moment it won’t let me log in. Account is there and I reset my password. AOSmith: fire your app developer. They make you look bad! ### 1/5 — Trash app doesnt connect *2026-07-30, version 14.1.0* No connection ### 1/5 — App, iCOMM Network Connectivity is terrible *2026-07-26, version 14.1.0* I’ve tried multiple times to use this app to register my new water heater & activate the iCOMM connection to monitor & manage the device. Typically, I often get an error message that’s coming from their server basically saying we’re experiencing problems, please try again later. Plus the DSN is hidden behind a plate which is not clearly mentioned in the user manual. Not a fan! ### 1/5 — Unusable *2026-07-25, version 14.1.0* Won’t stay signed in, not much functionality even when you’re in there, not worth the frustration of downloading ### 1/5 — Not intuitive to set up *2026-07-25, version 14.1.0* I have 15 smartphone apps on my phone. This is the only one that I needed to call for tech support. It first asks you to get the QR code serial. No problem. The it asks for the Icom module QR which I couldn’t find so I went to the help which had a picture of the location but it didn’t match anything that looked the same on my water heater. I tried to connect it to WiFi like I have done with all of my other apps but it couldn’t find the icon module. Called tech support which they were really great and walked me through getting it set up. A little better app and they can avoid calls to tech support. The app itself is weird. There isn’t any refresh that I can see and I can’t tell if I am actually communicating. I think I am but it would be nice to see an indication. I googled it and supposedly there is an indication but I can’t find it. Maybe it was on a previous version. It seems like the person that programmed this app has never used a Smarthome app before. ### 1/5 — Major infrastructure issue *2026-07-24, version 14.1.0* I hate to be critical, but this app barely has any feature. More importantly, constantly log user out of the app. I also use Home Assistant and Home Assistant constantly report connection being unavailable. This signals, there are some major infrastructure issue associated with this whole setup that needs to be addressed. This kind of issue has long been resolved many times over. Please fix ### 1/5 — Barely Workable App *2026-07-22, version 14.1.0* Update: July 2026. Dropping a star since they still haven’t fixed the very basic interface problems. Various buttons are still blank and non-functional. The app clearly isn’t a priority for the company. It lets me change modes remotely, so that’s good I guess. But the electricity usage tracking chart is pretty much useless. And various buttons, including the back button when you go into settings, simply turn white and don’t work sometimes. Very poorly programmed and QA’d. As such, don’t trust that it will do what you want when you need it to. ### 1/5 — Doesn’t work *2026-07-21, version 14.1.0* Went through the steps to both scan and manually enter my water heater multiple times with no success. Not wottth the trouble ## Frequently asked questions about iCOMM Connectivity ### What does the iCOMM Connectivity app do? The iCOMM Connectivity app allows you to remotely manage compatible water heaters from brands like A. O. Smith, State, and American. You can monitor temperature, adjust operating modes, and receive important diagnostic fault notifications, providing peace of mind and total control over your water heater. ### What are the key features of the iCOMM Connectivity app? Key features include remote monitoring of water heater temperature and schedules, the ability to change operating modes, and receiving diagnostic fault notifications. It also supports aligning your water heater with utility company Demand Response or Time-of-Use programs to save energy. ### Is the iCOMM Connectivity app free to use? Yes, the iCOMM Connectivity app is free to download and use. The provided data indicates no in-app purchases or ads, suggesting it is a complimentary service for users of compatible water heaters. ### What water heater brands are compatible with the iCOMM Connectivity app? The app is designed for water heaters from A. O. Smith, State, American, Lochinvar, and Reliance that feature the iCOMM™ connectivity platform. Ensure your water heater has this specific connectivity to use the app's features. ### How can the iCOMM Connectivity app help save energy? The app allows you to align your water heater's operation with your utility company's Demand Response or Time-of-Use programs. By adjusting usage based on these rate plans, you can potentially reduce energy consumption and save money on your utility bills. ## Version history (last 5 releases) ### 14.1.0 — 2026-05-18 - General bug fixes and improvements. - Improvements to add a water heater process. - Improvements to heater connection process. - Fixed account to heater linking integrity. ### 14.0.0 — 2026-02-09 - Bug fixes. - Additional heater support. ### 13.0.8 — 2025-10-23 Additional heater support. ### 13.0.7 — 2025-06-24 - Bug fixes. - Additional tankless heater support. ### 13.0.2 — 2024-11-26 This update restores the previous "Hot Water Available" gauge to give development time to refine new "HWA" status. ## More apps by A. O. Smith - [A. O. Smith](https://appshunter.io/ios/app/a-o-smith/id456489822) All apps by A. O. Smith: https://appshunter.io/developer/456489825 ## Related topics [icomm utilities](https://appshunter.io/ios/topics/icomm-utilities) · [icomm](https://appshunter.io/ios/topics/icomm) · [icomm connectivity](https://appshunter.io/ios/topics/icomm-connectivity) · [ao smith icomm](https://appshunter.io/ios/topics/ao-smith-icomm) · [icomm smart connectivity](https://appshunter.io/ios/topics/icomm-smart-connectivity) · [a o smith](https://appshunter.io/ios/topics/a-o-smith) · [ao smith water heater](https://appshunter.io/ios/topics/ao-smith-water-heater) · [water heater](https://appshunter.io/ios/topics/water-heater) · [symphony water furnace](https://appshunter.io/ios/topics/symphony-water-furnace) · [water heater db](https://appshunter.io/ios/topics/water-heater-db) · [bock water heaters](https://appshunter.io/ios/topics/bock-water-heaters) · [navien navilink](https://appshunter.io/ios/topics/navien-navilink) · [sicce heater](https://appshunter.io/ios/topics/sicce-heater) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*