# Icon Extras — user reviews > 53 indexed App Store user reviews of Icon Extras by Kerasotes Showplace Theatres, LLC, rated 4.88/5 from 4,623 ratings. - Source: https://appshunter.io/ios/app/icon-extras/id586463547/reviews - App overview in markdown: https://appshunter.io/ios/app/icon-extras/id586463547.md - Rating breakdown: 5★ 4,307 · 4★ 211 · 3★ 41 · 2★ 9 · 1★ 54 ## What do users think of Icon Extras? Overall sentiment: neutral **Pros** - 👍 Easy to use - 💰 Cheaper than other apps - 🎥 Great movie theater experience - 🕰️ Convenient for booking tickets **Cons** - 🐛 App crashes and glitches - 🔒 Lacks support for digital wallets (Apple Pay, Google Pay) - 🔍 Limited movie information and seat availability - 🔧 Poor customer service and unresponsive developers **Commonly reported bugs** - App crashes on launch - Payment processing errors - Incorrect seat availability - Issues with account management **Most requested features** - Integrate with digital wallets - Provide more detailed movie information - Improve seat selection and availability - Enhance app stability and reliability ## Newest reviews (13 of 53) ### 3/5 — Invest in Google or Apple Pay *2023-02-17, version 5.08.700* Invest in Apple Pay ### 4/5 — Easy to use *2022-10-13, version 5.08.700* The app is easy to use. I took away one star because: 1) the movie rating (PG, R, etc) is shown in very small fonts in a dark red color on a black background, there is very little contrast between the two colors, making it hard to read 2) it would be useful to be able to filter movies by rating. for example, if I want to see a movie with my kid, I’d like to be able to view movies rated G or PG, and not have to scroll through all the other ones. Other than that, we’ll done! ### 3/5 — Needs work *2022-10-03, version 5.08.700* You have to physically enter your CC info (it doesn’t give ApplePay or SamsungPay as an option) and then it doesn’t have the option to scan the CC, so you’ll need to have your physical card at the ready. VIP section popcorn is always “sold out”, even though it’s included in the price of the ticket. ### 3/5 — Doesn’t seem to show all seats *2022-03-15, version 5.08.700* I use this app to get movie tickets in Chicago because the theater is pretty nice and cheaper than other places. But I’ve noticed that when I’m getting tickets, not all of the seating section is show in the map when choosing seats. When I go into the theater I see way more seats than actually shown in the app. In the app I can only see rows AA-EE when in reality there are way more rows ### 3/5 — App not working past 2 days *2021-09-02, version 5.08.700* App does not go beyond opening logo screen. Please fix it. No updates available. ### 2/5 — Reads your clipboard at launch time *2021-07-21, version 5.08.600* It’s a decent app, but they use dark patterns, like reading the contents of your clipboard, when you launch it. ### 1/5 — AVOID LIKE THE PLAGUE *2021-06-21, version 5.08.600* Will not stop sending me emails. Link to unsubscribe does not work. Bunch of clowns running this operation. ### 3/5 — Broken app? *2021-05-09, version 5.08.600* I’ve been trying to use this app recently - May 8th - and it doesn’t seem to work anymore. The Icon theater in San Jose, CA doesn’t show up as a found location and movie times seemingly can’t be searched for either. No problems doing the same thing and purchasing tickets via Fandango for this Icon location. ### 1/5 — App no longer works *2020-01-15, version 5.0.2.505* App will not open anymore. I’ve reinstalled and nothing will make it open. ### 1/5 — Won’t even open anymore *2020-01-14, version 5.0.2.505* Have used this app for years but within last week it will not even open. Just crashes. Uninstalled and installed multiple time. It’s a shame. It’s a wonderful app when it worked. ### 1/5 — Crashes all the time *2019-12-30, version 5.0.2.505* Loved using this app to buy movie tickets but no it just crashes ### 1/5 — Needs to be updated *2019-12-12, version 5.0.2.505* App crashes on me nonstop after many reinstall attempts for past 2-3 months ### 1/5 — Warning about excessive personal data *2019-04-08, version 5.0.2.504* Warning- to sign up you are required to give email, name, mobile phone number, address, birthday, gender. I am a member of fandango and amc neither required that much disclosure of private information. I deleted the app. I wanted to buy a movie ticket with PayPal not apply for a passport. Your company is collecting more personal information than your competitors-why? ## Most critical reviews (10 lowest-rated) ### 1/5 — Cheaper, but not better *2023-02-18, version 5.08.700* I came to write a review and found one I’d written 4 years ago with the same complaints: be better. And they’re not. The theaters used to be phenomenal, now they’re ok, but the customer service is really lacking and it’s reflected in the app. No ApplePay, in 2023?! No Wallet support, so I have to dig out their app (spoiler, ICON: you’re not on my Home Screen, you’re nice but not that big a part of my life!) when I’m in line to get in instead of just letting Wallet usr my phone and watch to handle it like they do with everything else in 2023. And what’s with that weird backwards-swipe hijack to get to your navigation menu that’s rarely needed, but going back to look at a different showtime and seat availability is something I’m doing constantly in your app. But you thought it would be, what, clever to hijack the normal swipe-back gesture with your own janky menu thing? Seriously: the people making decisions about this app are not people who ever use it. —— 4 YEARS EARLIER: Buying movie tickets through the Icon Extras app is less expensive than through Fandango, and that’s important. But the Icon app doesn’t tell me what auditorium number I’m looking at (which is important when I want to be in a big auditorium vs a little one), and the app doesn’t support Apple Pay. Fandango does both of those; I wish Icon would catch up. But that’s just playing catch up. If they want to actually get out in front and be BETTER, here are some ideas: make it easier to compare available seats of the same movie in multiple auditoriums at multiple show times; I plan my movie experience around good seats, and it’s a big PITA to have to select showtime, select number of seats, select seats... back, back, back... repeat, back, repeat, etc. If I could tell the app I want this many seats and this movie, and *then* be able to look at the various showtimes and available seats? Just swipe directly between auditoriums and showtimes within a given film? That would be THE killer feature that would mean no more Fandango for me. But for now they don’t take Apple Pay and can’t even show me what auditorium a movie is playing in, so maybe walk before you run. ### 1/5 — Worst App *2023-02-14, version 5.08.700* Worst app with worst interface. Not even able to get movie pass/ membership through it ### 1/5 — Please fix the apple wallet option *2023-01-01, version 5.08.700* I can’t download my purchased tickets to my apple wallet. It’s not been working for quite a while. So annoying. ### 1/5 — Website *2022-12-27, version 5.08.700* Don't like that you can't purchase tickets with your credits online ### 1/5 — SUGGESTION: build in movie descriptions! *2022-09-13, version 5.08.700* It’s a good app, except that you can no longer click on the movies to read what it’s about and get more information. That would be a simple enhancement that would make the experience night and day better for users. Right now, you have to Google the movies to find out what they’re about, which is really inconvenient. ### 1/5 — Annoying App glitches *2022-07-22, version 5.08.700* Just signed up for this app and already having issues. The options to pick my birthday wouldn’t come up correctly when signing up end of course it can’t be updated through the app. Hope this isn’t a foreshadow for more issues. ### 1/5 — Won’t let me change my email, sometimes buggy *2022-03-31, version 5.08.700* When this app works, it’s really great. It allows me to save money and not have to suffer from fandangos prices and fees. However, it’s sometimes unreliable as my payments don’t go through or my login. I don’t understand why can’t I change my email address when I want to update my details. Makes no sense whatsoever. Hopefully the developers will change this as it is easy to implement. I know this because I’m something of a developer myself. ### 1/5 — Purchasing Errors *2022-03-06, version 5.08.700* There’s an issue with the app. 1) when purchasing tickets, error comes up that says we couldn’t process your payment. Ok cool, go through the process again but I need to choose new seats. Figured someone else purchased my seats. No biggie, payment accepted second time through. 2) When ordering food from app, same pop up appears. Wife decides to go order from a kiosk. Before I exit the app, I now notice a new set of tickets have appeared with my originally intentioned seats. Went immediately back to main lobby and confirmed that I had multiple ticket packages purchased. Further, my payment for my food had been processed. I requested and received a refund for both the extra tickets and food. I did have to push back when told the pre-paid parking was not refundable. ### 1/5 — App, website both broken *2021-09-03, version 5.08.700* App does not work at all currently. The website doesn’t either. What’s going on with your backend services? ### 1/5 — Make it iPad compatible *2021-08-14, version 5.08.700* It’s not that hard to make an iPad version. Not doing so it’s just plain lazy. ## Most praised reviews (10 highest-rated) ### 5/5 — Nicholas Rolon *2024-05-14* Ordering was a breeze ,even for a 81 year old. Consideration for visiting family companions made the the experience all the more delightful. Thank you ShowCase ### 5/5 — ICON is our favorite *2023-09-27* Absolutely love coming to this theatre. Screens are impressive and sound quality is always amazing. Definitely our first and pretty much our only choice for seeing any new releases ### 5/5 — Only theater for me *2023-05-30* Been coming here for nearly 10 years. Always the 21+ VIP rooms. The ambience, it just gives a certain feel. The drink menu had always been great. Their food menu use to be slamming. But after the temporary close of the lounge during pandemic, it fell WAY off. To the point where i plan to eat before or after the movie. But all in all i wouldn’t go to any other theater (one exception) ### 5/5 — Horrible *2023-02-11, version 5.08.700* Purchased 2 tickets and it charged me but no tickets just an error and had to repurchase them again ### 5/5 — Very good moive theater *2022-04-15, version 5.08.700* Very nice place ### 5/5 — 👍 *2022-02-04, version 5.08.700* Very easy to use and very good deals on Tuesdays ### 5/5 — Hasn't been working all day today *2021-09-03, version 5.08.700* App won't open even after re-installing today and the website as well, hopefully they're fixing it, I need to buy tickets. ### 5/5 — Not intuitive *2019-03-19, version 5.0.2.504* We installed the app and we get our discounts, movie tickets, etc. But It is not intuitive. Example, had problems signing out and back in with a different account. ### 5/5 — Love this app! *2018-01-06, version 4.5.8.102* Cheaper than any other app! Saves credit card information for easy check out! Easy to use! ### 5/5 — Fun Fun Fun! *2017-11-30, version 4.5.8.102* I enjoy everything about the showplace! It’s a bummer that the frozen ice cream stand no longer stands : ( apart from that, it’s always a grand experience! Do take a look see for yourselves yeah! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*