# ICRSS PRO — user reviews > 76 indexed App Store user reviews of ICRSS PRO by ICRealtime LLC, rated 2.80/5 from 68 ratings. - Source: https://appshunter.io/ios/app/icrss-pro/id531272886/reviews - App overview in markdown: https://appshunter.io/ios/app/icrss-pro/id531272886.md - Rating breakdown: 5★ 25 · 4★ 4 · 3★ 3 · 2★ 6 · 1★ 30 ## Newest reviews (10 of 76) ### 2/5 — Motion Alerts Fail *2026-01-07, version 8.1.014* Can’t get motion alerts working. Just says failed to subscribe ### 2/5 — Still does not work we with iPad Pro *2021-03-12, version 8.1.006* Hopefully the crashes are fixed. Still though you can only see a quarter of a camera screen with an iPad Pro. Each camera is 1/4 it’s as if you zoomed in but are unable to zoom out or pan. ### 2/5 — Unreliable *2020-11-14, version 8.1.004* I have had this system for over 8 years. In that time I had to replace two NVR’s and four cameras. That was in the first two years of having the system. They told me it was because they we older cameras and not compatible with the NVR I had. REALLY, your distributors were selling old cameras not able to work with the NVR. So I became a distributor to get up to date cameras. I spent a lot of money in that transition. I should have not had to but my clients needed replacement equipment. Same issue, when trying to get support, I always have to wait for a long time to get help. When I need my cameras to work I am lucky I will get 75% of them online. I have had numerous sales reps assigned to my account. One was great and took good care with replacement camera at a discounted price but he was gone after a year. Since then you don’t hear anymore from them. Very disappointed by the high cost and lack of reliably with their products and support. They could so much better but they don’t and I am in the same town as them. Look elsewhere for a system. ### 2/5 — Fails when needed most *2020-06-19, version 8.1.003* My local AV guy installed this system touting his high end pricing as high end equipment. To date, the system fails me and even when he is here to assist, he has to call the IC tech help to troubleshoot or reset. Here it is at 1:22 AM and the cameras won’t come on line though all of my house systems and Wi-Fi systems are green and functioning well. IC system continues to disappoint to include the latest version. Trying to find a better more reliable system to support my security network. Sorry, but really tired of the failing reliability. ### 4/5 — Improved App *2020-05-17, version 8.1.001* Latest version seems much better. Had problems setting the motion detect notifications to work but customer support were helpful sorting it out. ### 3/5 — Bugs!! *2019-10-30, version 6.11.001* Come on guys fix the bugs! Mechanical Zoom Works/Doesn’t Work... ### 1/5 — The company itself is so bad with their service..... *2018-11-01, version 6.10.007* They have major hold times for their support help. Once you get on if you are missing anything you have to call again. I had to redo my entire camera security system due to their inferior quality of equipment. I even spent over 8k on their recommended equipment. I had also spent $30 on their pro app for iOS device and now I want a refund for it. ### 2/5 — Not working *2018-07-06, version 6.10.006* Paid $30 for an app that doesn’t work. The support couldn’t solve the issue. ### 1/5 — Terrible - stay away *2018-06-05, version 6.10.006* Quite possibly the worse I Interface I have ever had to deal with. Was installed by our IT guy. Trusted him. Nothing more frustrating than Using this app. Would not recommend. One star is even too much. ### 5/5 — Awesome *2018-02-12, version 6.10.006* I can view my cameras as well as recorded data from my phone unlike the other user probably didn’t take the time to learn the inns and out of the app. If you’re going to use this be sure you know how to use it! ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst - should be zero stars *2024-02-13, version 8.1.014* Completely unreliable. Never works when I need it. I have this at three homes and the app is awful. I’d say it connects less than 50% of the time. ### 1/5 — Once again, Motion notifications haven’t worked in weeks *2023-08-24, version 8.1.014* I’ve had terrible reliability issues with the Apple push notifications coming through. It will work for a year and then stop for weeks at a time. It hasn’t worked in a number of weeks and I have confirmed the NVR is detecting motion and configured to send notifications. ### 1/5 — Shocking *2021-10-08, version 8.1.012* Why do you have to login on the web to see you local cams. If if you try to reset password or whatever it doesn’t work. 60 second window to verify new password. It’s all wrong basically. Privacy is horrific and this is just data harvesting. I’d like some British made apps and cams pls. This (your data) is all going to China. Beware. ### 1/5 — Can’t see font in time picker anymore *2021-04-14, version 8.1.006* In an update a month or so ago you can no longer see the font when selecting a time for video playback. It’s a gray background with gray font. I use dark mode, I’m guessing they didn’t test this with dark mode. No way to submit bugs or feedback in the app that I could find. This makes the app almost useless for me. ### 1/5 — Avoid this system *2021-04-06, version 8.1.006* We have had this system for many years and would not recommend this for anyone. Horrible interface and even worse app. You can’t scrub your security feeds in a reasonable time. When you do try and jump to a certain point in play back. It keeps jumping back to where it started. The only way to really try and find a certain point or event is to forward videos by 8X. The app only works half the time and super clunky. I have 1Gbit speed internet so I know it’s not connection speed that’s the issue. Avoid this app and entire security system. ### 1/5 — Absolute Garbage! *2020-10-14, version 8.1.004* I share the disappointment in this system. It’s unreliable at best and infuriating the rest of the time. Like the other reviews, the tech that comes always has to call IC to have them solve it. Every update has rendered a call to the installer because nothing works after the updates! This was. 20k system not worth the contract I signed for installation! I am looking into a new system. You’ve had enough time to get it together, bye bye! ### 1/5 — HORRIBLE *2020-08-23, version 8.1.004* We have had the cameras since 2016. The app used to be decent but the company keeps “upgrading” it and it never works. So now we have 16 cameras that we can never access. The cameras will load up to 98% and then show error. EVERYTIME! Save your money and buy cameras on Amazon or somewhere else. ### 1/5 — This app is trash *2020-03-24, version 6.11.001* This app is trash ### 1/5 — Playback way too difficult *2019-12-22, version 6.11.001* This app is way too clunky to use if time is of essence! Playback start time resets to finish time when being set up for playback. This app is simply terrible and likely had no user testing when released. ### 1/5 — Can’t access System *2019-02-27, version 6.10.009* Since your latest Bug Fix I have not been able to access my cameras. What happened? I’ve rebooted my phone etc. all other components on my home wi-fi are functional. This issue started yesterday ## Most praised reviews (10 highest-rated) ### 5/5 — Works very well for my family security *2022-10-23, version 8.1.014* My experience with this app has been great. I have two setups, one for home, one for away. The away points to the NVR outside IP, the home points to the inside NAT address. I've been in a pinch many times and used this app to view history from my phone and see who did what when. My wife knows the app better than I do. I do with there was a tutorial since there are parts I just don't get. But for the basic live monitoring and playback, I have NEVER had an issue viewing or checking my history. This app is literally the foundation of my home security system. ### 5/5 — 5 stars *2022-03-14, version 8.1.012* Works great! Does everything possible it needs to do, and more. ### 5/5 — Use this app all the time *2020-05-10, version 8.1.001* I use this app daily and it works great. Took a bit to learn how to use it, but once I did I love all I can do. ### 5/5 — Pro is better *2020-01-17, version 6.11.001* Had an issue with the free version - save your camera view preset, exit app. Upon reopening app, layout is blank. Pro version fixed this... on iPhone. iPad version of the pro app still needs to be reset every time the app is closed. My client is not very impressed. Hopefully next release fixing iPad issue. Otherwise great product! ### 5/5 — Superior App ! *2019-04-01, version 6.10.009* I replaced my old cctv system with a new IC Realtime NVR, four Amazing, 4 megapixel cameras, and this week I take delivery of a new 22” monitor. I have 2 iPhones and 3 iPads. The IC Realtime app works “Flawlessly” on ALL devices - WI-FI or Cell. Of course, I’m talking about the ‘Paid’ version. IC Realtime sells fantastic cameras and a great NVR - much better then my 5 year old system. And this app is The Best ! Thank You IC Realtime! Cop in the Midwest. ### 5/5 — Works Great! *2018-05-19, version 6.10.006* This app works great and as promised. I used the free version and the upgrade is worth the enhancements. *** Regarding the comments that the app doesn’t support playback, for others to assess the value of such comments, we need to know that the individual upgraded their OUTGOING Internet access to handle the video feed their cameras produce. Most households have a minimal outgoing Internet that’s insufficient for even one active camera. It would take forever to upload its output so that your mobile device can see it. It’s my guess that this is the real reason why those who are complaining about the app are unhappy. Low Internet uplink speed is not the app’s fault... Secondly, why would you want to access your video recordings from a mobile device? That jeopardizes them. You should do that via a direct computer link in your home: that gives the highest speed access, best control, and nobody can hack in. ### 5/5 — Best camera app *2018-02-18, version 6.10.006* I have been using this app for years as a sales tool and for my personal use. Every time I show my customers they can’t believe the ease of use. There products have a 10 year warranty. IC Realtime is a cutting edge company. They have the best technical support for my technicians and customers. What is Ella? #smartella ### 5/5 — App is great. *2018-02-13, version 6.10.006* 360 Security installed our IC Real-time system and set us up with the ICRSS Pro app. The app is easy to use and the camera picture is beautiful. Def recommend. ### 5/5 — Great app *2018-02-13, version 6.10.006* 360 Security Installed our ICRealtime system and it is awesome. Great picture and the ICRS PRO App is definitely worth the money! ### 5/5 — 360 Security & IC Realtime are great *2018-02-13, version 6.10.006* Great app and great dealer installed it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*