# ICS Mobile — user reviews > 319 indexed App Store user reviews of ICS Mobile by Inmate Calling Solutions LLC, rated 1.39/5 from 1,248 ratings. - Source: https://appshunter.io/ios/app/ics-mobile/id1475972982/reviews - App overview in markdown: https://appshunter.io/ios/app/ics-mobile/id1475972982.md - Rating breakdown: 5★ 78 · 4★ 28 · 3★ 26 · 2★ 33 · 1★ 1,083 ## What do users think of ICS Mobile? Overall sentiment: negative **Pros** - 🚀 Works well - 🔒 Turn off dark mode - 🔒 Turn on do not disturb **Cons** - 🐛 App crashes - 🐛 Freezes during visits - 🐛 Disconnects during visits - 🐛 Login issues - 🐛 Poor audio/video quality - 💰 Expensive for poor service **Commonly reported bugs** - App doesn't work on iPhones/iPads - Connection issues despite good internet - Visits get cancelled unexpectedly **Most requested features** - Update the app - Improve customer service - Provide refunds for failed visits ## Newest reviews (19 of 319) ### 1/5 — Trash *2026-07-29, version 1.2.1* App is absolute garbage. When I click on login, nothing happens. Like this has to be the worst app in history. ### 1/5 — Horrible app *2026-07-25, version 1.2.1* It always kicks me out ### 1/5 — Doesn’t even deserve a star! *2026-07-21, version 1.2.1* This is by far one of the worst app I’ve ever used. Every time I try to join a video visit, the app runs the network test (which passes), then the echo test, but as soon as I tap “Join,” it immediately kicks me out. I’ve uninstalled and reinstalled the app, force-closed it between attempts, switched from WiFi to cellular, and nothing works. Considering how much money I spend using IC Solutions to stay connected with my husband it’s unacceptable that the app is this unreliable. A service this important should have a product that actually works. Very disappointing and frustrating!!!!!!!! ITS HEARTBREAKING ### 1/5 — A scam *2026-07-18, version 1.2.1* App crashes constantly. They love to take advantage of people who can’t do anything about it. You pay to have a video visitation and schedule a day in advance, just to open the app and it ends the visit for you. Ridiculous. If they wanted to be better, they would. ### 1/5 — Rotten App *2026-07-16, version 1.2.1* Program sucks. ### 1/5 — Problematic *2026-07-15, version 1.2.1* Shame on you taking advantage of the incarcerated population ### 1/5 — If zero stars were an option *2026-07-13, version 1.2.1* Absolutely horrible! If I’m able to connect which is often an issue the call quality is terrible. I’ve used WiFi, 5G, driven to different areas for the best cellular service, it makes no difference. If you are going to offer a service advertised to keep you connected with loved ones you should do better. ### 1/5 — 0 stars if possible *2026-07-13, version 1.2.1* It’s awful! Drops calls all the time. If you have another way to call someone, use it. ### 1/5 — Does not work *2026-07-11, version 1.2.1* What app did not work tried multiple times ### 1/5 — How To Review a Nonexistent App July 9, 2026 *2026-07-10, version 1.2.1* DO NOT WASTE YOUR TIME. THERE IS NO APP TO BE FOUND HERE. I standby the probability that one did used to exist once upon a time but as of July 2026, NO APP IS AVAILABLE HERE. When you click on [OPEN] (like how you see it once newly purchase, or if you used to have the app and it just had an update or if you redownloaded it after having offloaded it) it takes you straight to the website, which has somehow undergone some kind of digital downgrade from its interface, performance issues, security indicators, layout changes etcetera and generally speaking it just looks SUS AF! I’m not going to trust the website now either since it doesn’t seem to work any better than this “app” does and yet it’s turned my primary issue now to be with iOS Apple App Store for even allowing a platform to advertise here without it having an actual APP PRODUCT, or at the very minimum Apple iOS Store should be publicly accessible for complaints about the ghosts of vanishing apps like ICSolutions here. ### 1/5 — THIS IS THE WORST APP I HAVE EVER HAD THE DISPLEASURE OF EXPERIENCING! *2026-07-03, version 1.2.1* I HAVE HAD TO GO THROUGH SEVERAL DIFFERENT STEP JUST TO SET THE THING UP AND YOU GUYS CANT EVEN SCRIPT A NOTIFICATION. WHO EVER MADE THIS APP DESERVES A PAID BREAK AND A WHOLE LESSON ON APP DEVELOPMENT. I COULD LEARN TO SCRIPT A SIMPLE APP LIKE THIS WITH A BETTER UI IN LESS THAN A YEAR IT CANNOT BE THAT DIFFICULT TO HIRE A BETTER TEAM OR EVEN ONE INDIVIDUAL I KNOW APPLE IS COMPLICATED FOR NO REASON AS WELL BUT AFTER USING CONNECT GTL I DONT UNDERSTAND HOW AN APP FROM THE STATE CAN BE SO USELESS. MISSED NUMEROUS CALLS JUST BECAUSE OF THE STUPIDITY OF THIS APP AND WEBSITE. DO BETTER! BY THIS TIME I’M PROBABLY GONNA BE ABLE TO GET IN CONTACT WITH MY FAMILY WHENEVER THEY GET RELEASED! ### 1/5 — The worst *2026-07-03, version 1.2.1* What's the point of this app it doesn't work for a video call. Ridiculous ### 1/5 — Worst app *2026-07-03, version 1.2.1* Worst app ever I can’t even login through it absolutely nothing works, not video calls or nothing ### 1/5 — Zero stars *2026-07-01, version 1.2.1* This app is useless. It continues to get hung up on the “Please wait. Your visit will connect automatically…” screen. ### 1/5 — It suck *2026-06-30, version 1.2.1* This app suck and it take My money ### 1/5 — ICS mobile *2026-06-26, version 1.2.1* every time I try to use this app, it just kicks me out and it doesn’t let me answer the phone when the person calls even though I have all of it downloaded to my phone ### 1/5 — It sucks *2026-06-25, version 1.2.1* I couldn’t get through and I let it try to connect for over and hour, wish there were more options, if I could give it zero stars I would ### 1/5 — No me dejas comunicarme me tumba y no sirve arreglar eso por favor *2026-06-22, version 1.2.1* No sirve arréglenlo. ### 1/5 — This app is terrible *2026-06-22, version 1.2.1* Very disappointed ## Most critical reviews (10 lowest-rated) ### 1/5 — Opens and closes when attempting to join a call *2026-08-28, version 1.2.1* This app has not been updated in 5 years and it’s endpoints are either disconnected or shutdown and has an expired certificate when it connects to the endpoint. This app needs to be updated along with the infrastructure for those who are looking to connect with loved ones. The windows application does work but not everyone has a windows computer. We waste enough money helping and talking with our loved ones so it would be very helpful ICSolutions was not a POS company that never updates their technology to work for any of their customers. No matter how much we trash on this the Indians who run this company will not do what is viable for their customer base since they are on government contracts with spineless politcians who do not stand for anything but corruption. ### 1/5 — Terrible *2026-08-23, version 1.2.1* Negative 10 stars bro. People are HURTING and you can’t make an app to help people connect when they truly need it most. DO BETTER! ### 1/5 — Terrible *2026-08-21, version 1.2.1* I don’t think this app deserves a star. Every time I use it, it’s a struggle to connect, and now after months of use it just quit working. Also, customer service is a joke! ### 1/5 — App will not work *2026-08-15, version 1.2.1* I have removed the app and reloaded it but it will not work. ### 1/5 — BS *2026-08-12, version 1.2.1* Fulton county should’ve stayed with securus it was way better and easier to see your loved ones ### 1/5 — Why is this on the App store?! *2026-08-07, version 1.2.1* Can’t even register it doesn’t do anything anymore! ### 1/5 — Garbage. *2026-08-07, version 1.2.1* UX is horrendous for both iPhone and iPad (invisible login screen; hint: use tab on a keyboard), visit consistently fails to connect if you do log in. Shameful. ### 1/5 — crashes when trying to join a visit *2026-08-05, version 1.2.1* first, you have to make sure your phone is in light mode to be able to even see the text box to type in your credentials sign in. once you’ve passed the network and latency tests, the app either freezes or crashes completely upon trying to join the visit. force closing, restarting your device, and reinstalling the app will not help. luckily i had a backup device that finally worked, but that simply isn’t an option for many people. since they profit off of us paying to communicate with our incarcerated loved ones, at the very least they can make a competent app. would rate 0 stars if i could. ### 1/5 — Headphones *2026-08-01, version 1.2.1* I can’t hear anything when my headphones are plugged in during the echo test please fix this problem this app could use major updates ### 1/5 — HORRIBLE *2026-07-29, version 1.2.1* does not work properly involuntarily exists app during visit and you can’t rejoin ## Most praised reviews (10 highest-rated) ### 5/5 — the app works well *2025-10-12* So here's the thing your phone has to be in light mode to see the log in for the app itself it works amazing I was able to see my husband and had no issues at all seeing him only thing was it did not connect me automatically like it said I joined manually but other then that it worked amazing. Thank you for giving us a way to see our loved ones when they are brought far away and we can't see them In person. ### 5/5 — Turn off Dark Mode *2025-10-08, version 1.2.1* In order for the ICS and Visitor Install to work you have to take your i phone off dark mode. ### 5/5 — iPhone *2025-08-10, version 1.2.1* I guess due to having iPhone we are unable to use Ics to have visits but it make sure we can send money and create offsite visits and lose money ### 5/5 — Overall *2023-08-24* This has been a good and yet complicated process but, I have not had any problems with receiving a refund when I request one when the site has issues or if the inmate and I get cut off even though it clearly states they won’t refund for cut off or bad connection. They have worked with me and I appreciate that much so. They get a 5 rating for their customer service. ### 5/5 — Frustrated and crazy *2021-05-28* I have read the reviews and I feel exactly the same way I have spent in excess of $4000 in the last year to contact my love one of which half of that has been a nightmare or I have not gotten what I paid for I am very frustrated I download the software and re-install it every three days I am unable to scheduleOr my video chats get interrupted or disconnected can’t hear half the time or the glitch out!! I am very frustrated and I have been asking for a refund in the tune of $50 which is nine or 10 chats that have been interrupted and I have yet to get a refund and I I don’t even want a refund I just want to put back on the books so I can use the money to continue to speak with my loved one it’s really baloney and I’ve had it I’m very frustrated!! ### 5/5 — waste of money *2021-01-11* This app is such a rip off. having loved ones incarcerated can be a very difficult situation and video visitation is one way to make it a little better but using this app it’s nearly impossible to conduct a visit. The video constantly freezes and if you try to leave to get back on in attempt to regain connection the whole visit is ended no matter how much time you have left. If the bugs cannot be improved there needs to be a way to get a refund. ### 5/5 — What’s the deal? *2020-11-08, version 1.1* I really don’t understand what all these bad reviews are about. The app works perfectly fine for me. I’ve had two visits so far, and both went very smoothly. I had absolutely no issues with it, at all. ### 4/5 — If it doesn’t work *2026-08-05, version 1.2.1* DOES NOT WORK ON DARK MODE MAKE SURE PHONE IS IN LIGHT MODE ### 4/5 — Impossible to figure out!! *2025-09-04, version 1.2.1* I have been attempting to schedule an offsite video visit for almost a month now and I cannot find ANYWHERE, even online that says schedule a visit, no. It all says register for a visit and everytime I put my info in it says I’m already registered and won’t let me do anything else!!! This is so irritating that this is THIS hard to accomplish. It’s ridiculous. I’ve also emailed their “help” 3x with NO answers to ANY of them. ### 4/5 — App *2024-11-27, version 1.2.1* It won’t even let me log into my account 🤦🏻‍♀️, that I already gotten approved of, all I want to do is see my boyfriend who got charged with a crime he didn’t even commit, this app is downright ridiculous. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*