# iCSee Home — user reviews > 192 indexed App Store user reviews of iCSee Home by HANGZHOU JF SOFTWARE CO., LTD., rated 4.20/5 from 193 ratings. - Source: https://appshunter.io/ios/app/icsee-home/id1597431859/reviews - App overview in markdown: https://appshunter.io/ios/app/icsee-home/id1597431859.md - Rating breakdown: 5★ 126 · 4★ 37 · 3★ 2 · 2★ 4 · 1★ 24 ## Newest reviews (16 of 192) ### 4/5 — Melhor doque a versão antiga *2026-08-02* Como faço pra vincular no Google assistente ?? **Developer response:** Receber o seu feedback e avaliações, descrever detalhadamente os problemas que você encontrou / sugestões e outros feedback para a página inicial do APP - o ícone do centro de atendimento ao cliente entra para resolver Oh, vamos ajudá-lo a lidar com o problema pela primeira vez; Desejo-lhe uma boa vida. ### 4/5 — Adicionar opção de permissão de compartilhamento *2026-05-31* No app está pendente a opção de permissão de compartilhamento, pois não quero compartilhar todas as funcionalidades dos dispositivos conectados **Developer response:** Muito obrigado pelo seu reconhecimento e avaliação. Nós nos esforçaremos por fazer melhor e melhor! Esperamos que vocês possam continuar a nos seguir e apoiar, e nos fornecer mais sugestões e opiniões! ### 3/5 — Quitaron funciones *2026-05-12, version 2.3.2* Las funciones de añadir huellas digitales de usuarios y llaves de proximidad no existe ya. Es increíble que un producto tan caro en su aplicación ya no tenga esas opciones ### 4/5 — Langage *2026-05-05* J’aimerais que l’application soit en français, comment faire. Merci **Developer response:** Thank you for your support and love. Your affirmation is our driving force for continuous progress, providing better products and services, and enjoying a smarter and safer life. ### 3/5 — needs more security *2026-05-02* Needs MFA and option to access the camera feeds. The software is glitching.. **Developer response:** Received your feedback and evaluation. To ensure we provide you with better after-sales service, we recommend providing a detailed description of the after-sales issues to service.icsee@gmail.com. We will promptly assist you in resolving the problem. Wishing you a pleasant life. ### 1/5 — Не работает *2026-05-01* Ужассссс, не работает Нечегооооооо **Developer response:** Получите ваши отзывы и отзывы, чтобы улучшить опыт и своевременно решить послепродажные проблемы, вы можете вернуться к проблеме service.icsee@gmail.com Мы поможем вам решить проблему в первый раз; Желаю вам счастливой жизни. ### 2/5 — App crashes every second *2026-04-30* Your app crashes every minute. Please fix this as soon as possible. Reply: How would I take a video of an app crashing? Why do you need a video? Do a better stress test on your app. The App Store doesn’t allow for images or videos on the reviews. Figure out the issue or this app will be forgotten by user and deter user from buying your apps and hardwares that uses your apps **Developer response:** According to your description, it is difficult to solve the problem accurately. Please provide error screenshots or videos of the APP, as well as your location and relevant information, so that we can troubleshoot for you. ### 1/5 — Disappointing *2026-04-29* App will not allow me to set up anything before it just disappears from my screen. I’ve deleted and reinstalled twice and still having the same issues. ### 1/5 — Nobody *2026-04-27, version 2.3.1* Nobody answers my guestions and interested in my problem AI gives same sentence patterns 😔😌you replied my problem and wanted screen pics “written on the screen “activate Wifi “wifi is active but security camera can not be connected with it ,in fact camera connected with cable it operated 25 days later it broke ### 2/5 — ASLA TELEFONUM CİHAZA BAĞLANMIYOR *2026-04-26, version 2.3.1* Ne cihazı resetleyebiliyorum nede bağlanabiliyorum o kadar para verdik saçmalığa bak! ### 1/5 — Ruim *2026-04-20* Horrível fica off-line constantemente só para lhe vender memória em nuvem **Developer response:** Recebemos seu feedback e avaliação. Para fornecer melhor serviço de pós-vendas, por favor forneça seu feedback service.icsee@gmail.com Nós vamos ajudá-los a resolver o problema o mais rapidamente possível; Desejando uma vida feliz. ### 1/5 — добавь *2026-04-16* Маршрутизация постоянной. При смене вайфая пароли невозможно найти функцию изменить Wi-Fi пароль полностью требует удалить устройство и только потом заново все настраивать прошу сделать настройки отдельно где в мой дом управления функция изменить пароль вайфая **Developer response:** Вам нужно восстановить устройство после выхода из завода, восстановить сеть, найти кнопку reset на устройстве, нажать кнопку до тех пор, пока устройство не предложит восстановить выход из завода, перенаправить сеть на телефон ### 1/5 — 寵物抓拍 *2026-04-16, version 2.3.0* 更新後寵物抓拍一直網路錯誤無法看，有夠爛 ### 1/5 — TRASH APP *2026-04-13, version 2.2.9* This app is trash!!!!! I mean totally and completely! ### 1/5 — Not user friendly *2026-04-09, version 2.2.9* This app is terrible. ### 2/5 — Lingua *2026-03-29, version 2.2.9* Manca la lingua in italiano ## Most critical reviews (10 lowest-rated) ### 1/5 — Não funciona *2026-08-15* Maior arrependimento, dinheiro gasto ato, mais de 500 reais em câmeras, fora a nuvem que mesmo assim não funciona. **Developer response:** Receber o seu feedback e avaliações, descrever detalhadamente os problemas que você encontrou / sugestões e outros feedback para a página inicial do APP - o ícone do centro de atendimento ao cliente entra para resolver Oh, vamos ajudá-lo a lidar com o problema pela primeira vez; Desejo-lhe uma boa vida. ### 1/5 — No help when needed *2026-08-04* There is no one to talk to. It says live chat which it isn't they give you a phone number that doesn't work they tell you to go on their website but they don't have it or anything!! Awfu awful customer service!!! **Developer response:** Received your feedback and evaluation. To ensure we provide you with better after-sales service, we recommend providing a detailed description of the after-sales issues to service.icsee@gmail.com. We will promptly assist you in resolving the problem. Wishing you a pleasant life. ### 1/5 — Нет фотографий в сообщениях *2026-07-25* В первой половине июля 2026 перестали отображаться фотографии в уведомлениях. Такая же проблема и в iCSee. **Developer response:** К сожалению, вам нужно связаться с онлайн - сервисом приложения, чтобы отправить вам рабочий лист в техническую службу обработки, открыть приложение - мой - центр обслуживания клиентов - Нажмите онлайн - сервис для вас ### 1/5 — None comparable *2026-07-21* I have Xfinity WiFi. They typically run only on 5 GHz. Not to worry, Xfinity Will allow you to split up your connections onto different WiFi names. I just name them 1, 2, and 3. I set 3 up for 2.4 GHz and connect to it. Try setting the device up. Will not connect. Also has severe Blutooth connection issues. Overall, the coders for the company have no idea what they are doing. It does not work, the device will be returned. Customer support is non existent. **Developer response:** Sorry, you need to contact the online customer service of the app to submit a work order to the technical service for processing. Open the app, go to "My", then click on "Customer Service Center" and click on "Online Customer Service" to handle it for you ### 1/5 — Useless *2026-07-10, version 2.4.1* Absolutely useless. Don’t buy any product which using this apps. 3rd class apps ### 1/5 — Erro *2026-07-05* Não consigo visualizar as Fotos do registro de movimento, elas aparecem como arquivos corrompidos. **Developer response:** Receber o seu feedback e avaliações, descrever detalhadamente os problemas que você encontrou / sugestões e outros feedback para a página inicial do APP - o ícone do centro de atendimento ao cliente entra para resolver Oh, vamos ajudá-lo a lidar com o problema pela primeira vez; Desejo-lhe uma boa vida." ### 1/5 — 使えない最悪 *2026-06-20, version 2.3.8* 餌やりプランの時間変更はとにかく何万回やっても失敗、新たに設定もできない、50回ほどトライして突然追加できたりする。とにかく使えません。外出先で遠隔で餌やりしても動かない(ペットカメラで確認しながら)。なんとかしてほしい。もしくは返品希望レベルです。 ### 1/5 — No Connection without WiFi *2026-05-26, version 2.3.5* I can connect to the camera when I am connected to the home WiFi. But when I am outside I cannot connect to the device. So it is useless. This happened after after it worked properly for 5 months. ### 1/5 — Не рекомендую *2026-05-22, version 2.3.5* Постоянно запрашивает перезагрузить видеокамеру, требует пароли, отключить это не возможно. Однозначно не рекомендую ### 1/5 — Peut mieux faire *2026-05-02* Impossible de changer la langue de l’application sur iPhone 16? Il y a bien les différentes langues dans setting langages mais elle ne fonctionne pas ? Cela reste en anglais ? **Developer response:** The language of the app is automatically set according to the language of the phone system (the specific supported languages can be viewed in the app introduction). We are also constantly enriching and improving other language options in the app. Please stay tuned for updates. ## Most praised reviews (10 highest-rated) ### 5/5 — Atualizar o horário *2026-07-19* Precisa , atualizar o horário de acordo com o celular **Developer response:** Muito obrigado pelo seu reconhecimento e avaliação. Nós nos esforçaremos por fazer melhor e melhor! Esperamos que vocês possam continuar a nos seguir e apoiar, e nos fornecer mais sugestões e opiniões! ### 5/5 — Help needed please *2026-06-16, version 2.3.8* I have been using iCSee Pro for years successfully and I was then advised to use this app, I have four Green-feathers WiFi cameras - 2x 2nd generation and 2 x 3rd generation. All these cameras are inside bird boxes and I do not have any QR codes. 2x3rd generation used to be on the green feathers app and 2 x 2nd generation used to be on iCSee Pro. Now, after being told to download this app I only have one camera on each connected and no means of connecting them I used to connect all four in AP mode. Please can you advise me on how to resolve this ### 5/5 — G *2026-05-27, version 2.3.5* G ### 5/5 — Love this app *2026-05-11* Love this app, if possible to add a dark mod, please continue and add more security;) **Developer response:** Thank you for your support and love. Your affirmation is our driving force for continuous progress, providing better products and services, and enjoying a smarter and safer life. ### 5/5 — Dispensador comida *2026-02-15, version 2.2.5* Excelente cámara ### 5/5 — Top *2026-02-13* Aplicativo muito bom… super recomendo ### 5/5 — great quality *2026-02-10, version 2.2.5* great vision, great quality ### 5/5 — Compartilha *2025-10-18* Tem como compartilhar câmeras do meu iCsee no iCsee Home sem ter de reconfigurar todas as câmeras de novo? **Developer response:** We have received your feedback and evaluation. Please describe in detail any issues/suggestions you encounter and submit them through the customer service center icon on the app's homepage. We will promptly assist you with any issues you may have. Wishing you a happy life. ### 5/5 — No en línea *2025-10-05, version 2.0.5* Tengo 3semanas que ya no recibo info de cámaras, reinicie, elimine dispositivo, cambie conexiones eléctricas, y nada funciona, que hago? ### 5/5 — Poly *2025-09-11, version 2.0.5* Kullanılş ha rika --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*