# iCSee — user reviews > 2,089 indexed App Store user reviews of iCSee by HANGZHOU JF SOFTWARE CO., LTD., rated 4.10/5 from 2,621 ratings. - Source: https://appshunter.io/ios/app/icsee/id1130153523/reviews - App overview in markdown: https://appshunter.io/ios/app/icsee/id1130153523.md - Rating breakdown: 5★ 1,825 · 4★ 202 · 3★ 111 · 2★ 103 · 1★ 380 ## What do users think of iCSee? Overall sentiment: negative **Pros** - 🚀 Smooth and reliable - 🔒 Good security features - 📸 High-quality images - 💡 Useful features like motion tracking - 👍 Easy to set up and use **Cons** - 🐛 Frequent disconnections and reconnections required - 🔍 Unreliable motion detection - ⏱️ Slow video playback and loading times - 💰 Aggressive advertising and paywall for features - 🔌 Compatibility issues with network changes **Commonly reported bugs** - Cameras randomly going offline - Login issues and password reset problems - Inability to view recorded footage - App crashes and freezes - Inconsistent performance after updates **Most requested features** - Add option to disable ads - Improve video playback and scrubbing functionality - Allow customization of motion detection zones - Provide better customer support and communication ## Newest reviews (19 of 2,089) ### 3/5 — Problemas de grabación *2026-08-26* Me agrada que aún mantengan actualizaciones pero no entiendo por qué todo el tiempo tengo que estar formateando la memoria que se introduce al dispositivo y aún así también cuando quiero revisar grabaciones al menos de un día posterior no me deja siempre me dice error en reproducción y no comprendo el motivo desde que compré este dispositivo y bajé esta app para vincularla he tenido ese problema **Developer response:** Recibir sus comentarios y comentarios, para proporcionar un mejor servicio post - venta, comentarios a service.icsee@gmail.com Le ayudaremos a resolver el problema lo antes posible; Le deseo una vida feliz. ### 2/5 — Mr *2026-08-07* The app has far too many ads, and they are too long. When I need to open the camera quickly, I have to wait for the ads to finish, which defeats the purpose of a security camera. It’s very frustrating, and I can’t recommend this app. **Developer response:** Open screen ads can be skipped or turned off in Me- Tools AdHub Ads/Google Ads, but updating the app will continue to pop up and close it. VIP customers who purchase cloud storage service packages are exempt from ad pop ups. ### 3/5 — Fecha a tela *2026-07-20* Estou usando no iPhone 16 pro Max e de repente fecha o aplicativo do nada, meu telefone está na última atualização, achava que era falta da atualização da iOS mas não depois de atualizar continua do mesmo jeito. **Developer response:** Recebemos seu feedback e avaliação. Para fornecer melhor serviço de pós-vendas, por favor forneça seu feedback service.icsee@gmail.com Nós vamos ajudá-los a resolver o problema o mais rapidamente possível; Desejando uma vida feliz. ### 2/5 — Gone downhill *2026-07-19, version 2.6.4* App closes itself all the time now and it never did before. You can’t playback because it just closes off ### 3/5 — Big *2026-07-17, version 2.6.4* I seem to have a bug where when looking back on footage it kicks me of the app this never used to happen but it is now for some reason ### 2/5 — App review *2026-07-17* I’ve had this camera service for about a year plus now. I’ve yet to get any response back from any customer service help the app constantly having problems loading lately and I have the fastest Internet you can buy. And none of my other devices are having issues with Wi-Fi. Unfortunately, this app is gotten worse now they have added ads even if you purchase the cloud Service you have to sit there and watch your ad before you can even open the app. I’ll be getting rid of this soon and just getting a homebase camera with American service customer service I’m done with cloud camera services. Especially ones from China. I don’t recommend this. **Developer response:** Open screen ads can be skipped or turned off in Me- Tools AdHub Ads/Google Ads, but updating the app will continue to pop up and close it. VIP customers who purchase cloud storage service packages are exempt from ad pop ups. ### 2/5 — Control *2026-07-11, version 2.6.4* No turn on/off of cameras. 3rd party ad toggle won’t stay off. Keeps telling me I need a break from having camera view on ( this is not acceptable) ### 1/5 — 关闭开机广告 *2026-07-10* 能不能不要开机广告，烦死了 **Developer response:** 在Me-Tools AdHub ads/Google ads中可以跳过或关闭打开屏幕的广告，但更新应用程序将继续弹出并关闭它。购买云存储服务包的VIP客户可以免于弹出广告。 ### 1/5 — Толку *2026-07-08, version 2.6.4* Толку если надо платить ### 1/5 — No veo en vivo *2026-07-05, version 2.6.4* No veo en vivo las cámaras (3) que tengo que hacer ? ### 1/5 — Doesn’t work *2026-06-30, version 2.6.3* Gives no information and requires no sense settings. ### 2/5 — Реклама казино *2026-06-28, version 2.6.1* Постоянно показывает кучу рекламы казино, хотя я рекламу выключил, она просто включается обратно ### 4/5 — Manual light control button *2026-06-28, version 2.6.1* Can we please have a button to control manually the lights? Thankyou. I wanna open the lights manually when watching live so that the people know that they are being watch. Or i can give some kind of signal thru switching the lights pn and off. ### 1/5 — Surriscaldamento *2026-06-26, version 2.6.1* La vostra app quando viene attivata innesca un surriscaldamento della batteridel mio iPhone 14 pro Max ragigiungendo velocemente alte temperature e si blocca facendo diventare lo schermo nero, perché succede questo ? Che cosa cerca di fare questa app? ### 1/5 — Liquid Glass *2026-06-17, version 2.6.0* Add Liquid Glass support ### 1/5 — Doesn’t connect *2026-06-16, version 2.5.9* It really should be click and connect but noooooo. The want you to have the camera read a QR code off your phone. You gotta hold the phone and their camera 25mm-35mm apart for it to work. It don’t work save your money ### 1/5 — Работает через раз ! *2026-06-14, version 2.5.9* Самое глупое приложение !!!! Сколько можно!? В чате не отвечают ! ### 1/5 — Liquid Glass *2026-06-11, version 2.5.9* Add Liquid Glass support ### 1/5 — ADS ADS ADS *2026-06-08, version 2.5.9* Tons of ads ❗️❗️❗️ ## Most critical reviews (10 lowest-rated) ### 1/5 — 售后服务还是太超前了 *2026-08-28* 连客服都没有，真的无敌了，一直断线无语的要死，连个问的人都找不到，信息发了这么久一个回复也没有，演都不带演了，ai客服都没有，合着东西只管买呗 ### 1/5 — Platform terrible *2026-08-20, version 2.6.7* It turned out to be a good camera that I purchased now I see that I wasted my money. I’ve been having issues with this camera for the past eight months, dealing with it disconnecting all of a sudden, not making any alerting noises will alert me on my phone, but it won’t make an actual alarm sound of someone is shown on my camera and when contacting customer support, there’s no one to support and help on this platform have been messaging them since April and I still have no response little heads up. Make sure if it uses this app for the camera that you bought return and purchase something better. ### 1/5 — 为什么一直显示没有网络连接？ *2026-08-12* 所有应用都能正常使用网络与数据，可能你们家软件口味独特，我家的wifi和流量数据不和他胃口 **Developer response:** 收到您的反饋和評價。為確保我們為您提供更好的售後服務，我們建議您將售後問題的詳細說明提供給 service.icsee@gmail.com。我們將盡快協助您解決問題。祝您一個愉快的生活。 ### 1/5 — FRUSTRATED *2026-08-06, version 2.6.5* UPDATE: STILL BEING CHARGED $6.99MO. HOW IN THE HELL DO YOU STOP THIS?!? SINCE NOV OR DEC THE CAMERA STOPPED WORKING AND I TRIED TO CANCEL. NO ONE HAS CONTACTED ME AND THERE IS NO WAY TO CALL YOU THIS IS THE ONLY PLATFORM AVAILABLE TO REQUEST A REFUND 9 MONTHS OF BRING CHARGED. I SIGNED UP FOR THE MONTHLY SERVICE AND MONTHS AGO MY CAMERA BROKE AND I HAVE BEEN TRYING TO CANCEL THE MONTHLY CHARGE YET I AM STILL BEING CHARGED THE $6.99 MONTHLY. THERE IS NO WAY TO CONTACT THESE PEOPLE THROUGH THE APP SO THIS IS MY LAST RESORT. I WANT THIS CANCELLED AND I WANT MY REFUND! IT SHOULD NOT BE THIS DIFFICULT TO CANCEL ANYTHING. ### 1/5 — Fecha sozinho no iPhone *2026-07-20* O app fecha sozinho toda hora, além de os alarmes não funcionarem corretamente. Arrependido de comprar **Developer response:** Recebemos seu feedback e avaliação. Para fornecer melhor serviço de pós-vendas, por favor forneça seu feedback service.icsee@gmail.com Nós vamos ajudá-los a resolver o problema o mais rapidamente possível; Desejando uma vida feliz. ### 1/5 — App péssimo *2026-07-19* Péssimo, fecha a todo tempo , mesmo atualizando, mta propaganda e demora pra abrir, vou tirar a câmera e subistituir por outra. **Developer response:** Anúncios de ecrã aberta podem ser saltados ou desligados em Me Tools AdHub Ads/Google Ads, mas actualizar o aplicativo continuará a aparecer e fechá-lo. Clientes VIP que compram pacotes de serviços de armazenamento de nuvem são isentos da função pop-up de anúncio. ### 1/5 — Muita propaganda e trava muito!! Lixo de app!! Lixo de app!! *2026-07-19* Muita propaganda e trava muito!! Lixo de app!! Lixo de app!! **Developer response:** Anúncios de ecrã aberta podem ser saltados ou desligados em Me Tools AdHub Ads/Google Ads, mas actualizar o aplicativo continuará a aparecer e fechá-lo. Clientes VIP que compram pacotes de serviços de armazenamento de nuvem são isentos da função pop-up de anúncio. ### 1/5 — Anúncios *2026-07-19* Quando precisamos de agilidade para acessar a câmera em tempo real somos obrigados a perder tempo com propaganda. Atualmente não como mais nenhuma câmera que utiliza o app iCSee. **Developer response:** Anúncios de ecrã aberta podem ser saltados ou desligados em Me Tools AdHub Ads/Google Ads, mas actualizar o aplicativo continuará a aparecer e fechá-lo. Clientes VIP que compram pacotes de serviços de armazenamento de nuvem são isentos da função pop-up de anúncio. ### 1/5 — FRUSTRATED *2026-07-16, version 2.6.4* I SIGNED UP FOR THE MONTHLY SERVICE AND MONTHS AGO MY CAMERA BROKE AND I HAVE BEEN TRYING TO CANCEL THE MONTHLY CHARGE YET I AM STILL BEING CHARGED THE $6.99 MONTHLY. THERE IS NO WAY TO CONTACT THESE PEOPLE THROUGH THE APP SO THIS IS MY LAST RESORT. I WANT THIS CANCELLED AND I WANT MY REFUND! IT SHOULD NOT BE THIS DIFFICULT TO CANCEL ANYTHING. ### 1/5 — Ads, ads,ads *2026-07-11, version 2.6.4* Of all the apps I’ve ever used , this one should be taken down , 2/3 of screen is buy cloud subscriptions, all updating does is turn on external ads , Play Store get rid of this app !!! ## Most praised reviews (10 highest-rated) ### 5/5 — 好用 *2026-07-27* 非常好用 **Developer response:** thanks ### 5/5 — Not a good app *2026-06-05* Not a good app it freezes all the time even when wifi signal is high I have to restart it every time poor quality **Developer response:** Received your feedback and evaluation. To ensure we provide you with better after-sales service, we recommend providing a detailed description of the after-sales issues to service.icsee@gmail.com. We will promptly assist you in resolving the problem. Wishing you a pleasant life. ### 5/5 — 5stars *2026-06-02, version 2.5.9* Lov it. Very easy. Safe to have ### 5/5 — Excelente señal *2026-04-22, version 2.5.6* Son unas cámaras muy claras y seguras ### 5/5 — Good *2026-04-19, version 2.5.5* Excellent ### 5/5 — Все супер!!! *2026-04-16, version 2.5.5* Очень классное приложение для моей камеры, все понятно и доходчиво! Спасибо большое))) ### 5/5 — Zadowolony klient *2026-03-31, version 2.5.3* Super łatwa w użyciu, fajna jakość za niską cenę. Polecam ### 5/5 — Best security Cam app ! *2026-02-27* Hands down the best security camera app I’ve used- and I’ve tryed at least a dozen. App works excellently. Cloud recording is perfect. No glitches. No moments where suddenly your camera is off and you’ve lost footage. It’s great. In fact, when I buy a security camera, I search which cameras are best compatible with this app before I purchase a device! **Developer response:** Thank you very much for your recognition and feedback! We will strive to continuously improve and do better. We hope you can continue to follow and support us, and feel free to provide more suggestions and feedback." ### 5/5 — 如何关闭移动侦测通知？关闭后还能不能接收视频通话？ *2026-01-29* 如题 **Developer response:** 您好，可以在设置页面选择智能报警-推送设置-消息免打扰开启 ### 5/5 — What is going on with this *2026-01-28, version 2.4.6* Great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*