# ICT Hero Helpdesk — Manage your support tickets

> Manage your support tickets (iPhone/iPad app by ICT Hero Limited.)

- Source: https://appshunter.io/ios/app/ict-hero-helpdesk/id6764443221 (this page in markdown: same URL + `.md`)
- Developer: [ICT Hero Limited](https://appshunter.io/developer/1895783106)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 26.4 · 2 MB
- Languages: English
- Released: 2026-05-10
- Data updated: 2026-06-25
- User reviews in markdown: https://appshunter.io/ios/app/ict-hero-helpdesk/id6764443221/reviews.md

## What is ICT Hero Helpdesk?

ICT Hero Helpdesk is the companion app for the ICT Hero managed helpdesk service, available to businesses supported by ICT Hero and its partner MSPs, or schools and businesses wanting a fully featured helpdesk solution.
Stay on top of your IT support from anywhere. View your open tickets, follow up with the support team, track progress, and receive instant push notifications when your ticket is updated, built in AI to help agents resolve issues or respond to users.

Features:
- View and reply to your support tickets
- Instant push notifications for ticket updates
- Secure login via your organisation's ICT Hero account
- Full ticket history and conversation thread
- Attach photos from your camera or photo library
- View devices monitored by the RMM

Access required
This app requires an active account on the ICT Hero Helpdesk service. Access is provided by your IT support provider. If you're not sure whether your organisation uses ICT Hero Helpdesk, please contact your  IT support team or visit icthero.co.uk to enquire about managed IT support.


## Version history (last 4 releases)

### 1.2.7 — 2026-06-03

Minor bug fixes +
You can now view devices monitored by the RMM.

### 1.2.6 — 2026-05-19

More details in the list view
Tags for tickets
Richer filtering 
Better agent assignment

### 1.2.5 — 2026-05-12

Added more detail to the ticket list view.  
Agents can add tickets on the go.

### 1.1.3 — 2026-05-10

No release notes.

## More apps by ICT Hero Limited

- [ICT Hero Asset](https://appshunter.io/ios/app/ict-hero-asset/id6769456505)

All apps by ICT Hero Limited: https://appshunter.io/developer/1895783106

## Related topics

[ict hero helpdesk](https://appshunter.io/ios/topics/ict-hero-helpdesk)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-25.*