# ID Card Benefits — user reviews > 60 indexed App Store user reviews of ID Card Benefits by International Air Transport Association, rated 2.70/5 from 190 ratings. - Source: https://appshunter.io/ios/app/id-card-benefits/id6479312881/reviews - App overview in markdown: https://appshunter.io/ios/app/id-card-benefits/id6479312881.md - Rating breakdown: 5★ 77 · 4★ 1 · 3★ 5 · 2★ 2 · 1★ 105 ## What do users think of ID Card Benefits? Overall sentiment: negative **Cons** - ❌ App doesn't update - ❌ Login issues - ❌ No wallet support - ❌ Outdated information - ❌ Poor user experience - ❌ Useless app - ❌ No customer support - ❌ App crashes - ❌ Distorted digital card - ❌ Cannot log out **Commonly reported bugs** - App does not load updated information - Membership expiration dates not updating - Cannot log out of the app - Wallet support removed - Cannot access digital card - Cannot sign in - Login errors - Password reset link leads to a black screen - Digital card is distorted - App crashes constantly - App does not accept login credentials - Forgot password function does not work - App does not work at all - App shows incorrect or outdated information - App does not allow input of IATA card details **Most requested features** - Add wallet support - Improve app update frequency - Provide contact information for support - Allow users to log out - Fix login errors - Ensure digital card displays correctly - Make the app user-friendly ## Newest reviews (17 of 60) ### 1/5 — Cannot sign in! *2025-06-20* This app is truly terrible! Can’t sign in, no customer service, my coworkers can’t get in either. Frustrating! The website is barely usable too. ### 1/5 — App Is useless *2025-06-11, version 1.6* Can’t login to access on mobile. But on a PC it does. We are paying membership fees annually for a useless app ### 1/5 — Useless app save your time *2025-05-08* Decided to finally try the app, and dated so much time trying to get it to work only to delete it off my phone. It’s useless, malfunctions, don’t waste your time on this like I did. All other reviewers are very accurate. Honestly the iata is something I get for free or else this isn’t worth any cost if you do pay for it. ### 1/5 — Login doesn’t work *2025-04-01* I’ve updated my card before it expired and needed a digital one. It’s been over a month and this app still gives a login error. The site works fine with the same login info but this app doesn’t work and for whatever reason, it’s the ONLY way to get a digital ID card. Why does this even exist? ### 1/5 — Can’t give 0 stars *2025-03-20* After many years, this will be my final year of iata membership, and I plan to advise anyone who will listen to follow suit. The official IATA website explains the only way to access your digital card is via the AgentExperience app, which hasn’t existed in sometime. After some internet sleuthing, I discovered that app has been replaced by this heaping pile of garbage, which first forces you to agree to data sharing prior to the login screen, then tells you your password has expired and needs to be reset, and then when you select the ‘forgot password’, sends you a link to a black screen. Truly phenomenal work, IATA. And with no way to contact them for assistance! I’ll take my $35 back please. ### 1/5 — No more Apple Wallet Support *2025-03-15, version 1.5* For some reason they removed support for adding the card to Apple wallet. This move makes absolutely no sense. ### 1/5 — Fraudulent *2025-02-24* The app DOES. NOT. WORK! And it is fraudulent to charge a person money and not deliver on their goods! $48 and I have not received my physical card after having renewed 2 months ago and I’m unable to access my card using this trash app. Very upset!! ### 1/5 — Doesn’t Work *2025-02-21, version 1.5* This app doesn’t work at all. I see others have the same issue I do: app constantly says there’s an issue with my credentials. ### 1/5 — Awful app *2025-02-18* It’s fraud to charge people for a digital card and then block them from accessing it. We should all be reporting this to BBB. Shame on you IATA. Not only are you selling a product that doesn’t exist (“digital ID card”), but I have reason to believe you are selling our information to other companies. You need to be investigated. ### 1/5 — Not user friendly *2025-02-12* This app is trash. It’s not user friendly. I have no idea how to use my Iatan Card and nowhere does it let me input it into the app. Needs some serious updates. Really frustrating. ### 1/5 — Login *2025-02-05, version 1.5* Trying to Login for weeks and this apps causes only errors Bring back the old apps. We love the Physical Plastic Card ### 1/5 — Awful. *2025-01-23* Beyond frustrating. Spent over 30 min with a IATA customer service rep deactivating and reactivating my account and still could not access my digital card. This app is completely useless. ### 1/5 — What is happening? *2025-01-20, version 1.5* I can’t even access my digital ID! It doesn’t even allow me to sign on without an error. ### 1/5 — Can’t login *2025-01-15, version 1.5* Registered and have an IATA card but login never works on the app. ### 1/5 — Don’t download *2025-01-05, version 1.4* Don’t waste your time, doesn’t work at all and there’s no support. ### 1/5 — Horrible *2024-12-26, version 1.4* Cannot login this new app. Keeps advising me that I need to accept being tracked while using. I don’t want to be tracked. I want access to my information. Totally useless. ### 1/5 — Zero Help *2024-12-18, version 1.4* I actually don’t understand the purpose of this app. It shows a digital card but nowhere in my profile or in the app is my card. It’s totally useless ## Most critical reviews (10 lowest-rated) ### 1/5 — Issues with seeing ID card in app *2026-07-20, version 1.9* I always have issues with seeing my card in the app. ### 1/5 — Nothing works!!! *2026-06-26, version 1.9* This is possibly the worst app. Nothing works and constantly have to delete and reload. ### 1/5 — Full of bugs *2026-06-25, version 1.9* Very frustrating and totally useless. Silly messages - error occurred , try later. Travel agents deserve better than this trash. ### 1/5 — Pure aggravation *2026-06-24, version 1.9* Useless. ### 1/5 — Old information *2026-04-30* This app has last years card that expired in 2025. My membership was renewed for 2026 but it isn’t here. IATA needs to hire a professional who will find the glitches and fix it. So aggravating. ### 1/5 — Horrible app *2025-10-18, version 1.7* Doesn’t let you log out of it. Lol ### 1/5 — In the Middle Ages *2025-08-15, version 1.6* Why would you take away wallet support? ### 1/5 — Apple Wallet *2025-07-29, version 1.6* No update my Apple Wallet with the new card id ### 1/5 — No wallet support *2025-07-24, version 1.6* Old app allowed you to add card to wallet, now that option is gone. Super annoying that there’s no way to save the card for offline access any more ### 1/5 — IATA has really dropped the ball *2025-06-27* Can’t access my digital card and no way to get it. Extremely frustrating between all their different sites and nothing is updated for them discontinuing the old app that actually was passable but was still a terrible app. ## Most praised reviews (3 highest-rated) ### 5/5 — Digital card *2026-06-29, version 1.9* Got my IATA digital card on the app ### 3/5 — How to update card *2025-10-21* If you have renewed your card but it doesn’t update in the app, then try deleting the app, reinstalling and logging back in. That worked for me :) ### 2/5 — App doesn’t stay updated *2026-03-19* Even when keeping it updated through the app store, this app doesn’t load updated information of the agent profile, including membership expiration dates. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*