# ID Lock - Secure Data Manager — user reviews > 540 indexed App Store user reviews of ID Lock by Software Ops LLC, rated 4.80/5 from 777 ratings. - Source: https://appshunter.io/ios/app/id-lock-secure-data-manager/id285835523/reviews - App overview in markdown: https://appshunter.io/ios/app/id-lock-secure-data-manager/id285835523.md - Rating breakdown: 5★ 667 · 4★ 81 · 3★ 10 · 2★ 4 · 1★ 15 ## What do users think of ID Lock? Overall sentiment: neutral **Pros** - 🔒 Secure storage of sensitive information - 👍 Intuitive and user-friendly interface - 🚀 Convenient access to important data - 💡 Useful templates for various personal details **Cons** - 🐛 Crashes and compatibility issues after updates - 🔒 Concerns about data security and privacy - 💰 Frustration over paid subscription model - 🤔 Limited customization options **Commonly reported bugs** - Password not recognized after updates - Inability to add new entries after subscription change - Backup and restore functionality not working as expected **Most requested features** - Ability to import/export data - More templates for international users - Syncing across multiple devices - Customizable categories and fields ## Newest reviews (10 of 540) ### 3/5 — Good app *2023-02-05* I have use this app for years, including when you didn’t have to pay yearly for subscription. I hate paying for the subscription, but it seems like everybody does that now. I just got an iPhone 14 and apparently you cannot use face ID to unlock the app. With my old iPhone SE, I can at least use my thumb print. It seems odd that I actually have to type in a password into an app that helps me not have to type in passwords… Still a great app and I will stay with it. Maybe they will fix the problem. ### 4/5 — This app lost my passwords *2021-05-07* I updated the app - it went into an endless spiral of death waiting for the update and i was unable to retrieve my passwords. I did use the app for a few yrs and this truly was extremely disappointing ### 1/5 — Overpriced *2020-07-10* Over $30 to add additional items. What a rip off. I have had this app for a number of years and have never felt I had to backup my information to a third party, I already backup my iPhone on a regular basis. But this latest release is clearly trying to force existing users onto their subscription service. Too many “developers” are offering a basic free package, and than try to entice you with additional features for a small fee. So now I will try to find alternative or revert to pen & paper, at least that’s free. ### 1/5 — Premium doesn’t work *2020-06-15, version 4.1.4* I upgraded the app into premium but I don’t get the benefits of the upgrade ### 4/5 — Pratique et efficace *2020-05-18* Gooood !!! ### 4/5 — One great app *2019-11-08* I’m so happy to know. That I can find my passwords in a snap when needed. ### 2/5 — Adding items *2019-11-05* I can create a custom category but then cannot add items to this category????? Would give it 5 stars if this problem was resolved. **Developer response:** Hi Pmojoe, I just tested this feature and it is working. If you could send an email to support @ softwareops.com, we can guide you through the process. ### 4/5 — Nice! *2019-05-16, version 4.1.2* Am dependent on the app, I hope the year ago reviews are in our past and will never happen to me. ### 1/5 — Stay away *2019-03-25, version 4.1.2* Had the previous version, no problems. The so called upgrade was into a version that is more limited and needs a yearly fee. It was never stated that this will happen before the “upgrade”. Scam? ### 1/5 — Lost my trust *2018-09-13, version 4.0.3* Like many others, I was a long time user of MEO. I purchased the Pro version as it promised a one time fee and local backup (not to a server or now the ‘cloud’). However with their changed business model and heavy handed tactics, I made the painful decision to re-enter all my data into a different app and delete this one. At least I don’t have to keep looking at this update notification on the App Store. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2025-11-11* The onboarding and app UI is not very intuitive to use. Crashed on my iPhone 17. ### 1/5 — Used to be ole faithful! *2024-10-31* After no telling how many years, more than 6-7 I have over and over came back to this app for some my most important info and data, even though multiple phones and the app being automatically offloaded etc; this always would work and pull up all my saved stuff. Until today when reinstalling the app I wondered why it seemed as if I never had it installed to being with, only for me to find out the original app I had been using, while made by same developers, was completely changed and then renamed and branded as this app. While the name of the app I used was “my eyes only”… I now have a useless app if none of my stored data, and only functions to tell me to pay for the subscription to make account etc. why would I EVER again trust this to be reliable when it lost and failed me only to just demand money… do not recommend!!! And DO NOT TRUST!!! ### 1/5 — Lost all my passwords *2024-08-18* On the last software update I lost all my passwords. I contacted them but they were unable to help. ### 1/5 — Poor Service *2022-06-05* I was happy with My Eyes Only app. It was switched to ID Lock. I paid for service but it didn’t transfer over to new app. Over a 2 month period I emailed “help” desk. Very unclear and I still don’t have an answer on where my $ went. It doesn’t sync. I didn’t ask to change, it wasn’t a choice. Did some research and there are a lot of products that do the same thing better with service people who actually help you. Do some research before getting involved with this company **Developer response:** Hi, We are happy to provide you the steps you need to get back to MEO. Please contact us at support@softwareops.com ### 1/5 — New update screws you. *2022-05-06* I have had this app over 5 years and I have already paid for it. I don’t need or want the cloud backup. The new update is now forcing you to buy a subscription. It’s a typical bait and switch money grab by the developer. The new upgrade makes this useless to me now. Ethically I don’t know how you charge someone for something and then after years of data input require more payment for functions not wanted. STAY AWAY FROM THIS DEVELOPER THEY WILL UNDOUBTEDLY FIND A WAY TO MILK YOU OF MORE MONEY DOWN THE ROAD. **Developer response:** Hi, The new app is, well new, and has been designed to work for the next ten years. We do think we should be paid for our efforts, thus a subscription model, that we've had in place for over 10 years. ### 1/5 — Keeps crashing *2022-04-14* No matter how many times I update the app it keeps crashing. Please fix this! ### 1/5 — Avoid - unscrupulous *2020-08-23* You get to keep it on your phone long enough to get all your passwords entered then they force you to sync all of your passwords to their cloud where even Steve Jobs said all clouds can be hacked. I don’t know about you but I can’t take the risk. ### 1/5 — TRUST BREAKER *2020-08-21* Been with this App for 9 years - happily backing up to computer then remote drive. Then they change to subscription only by LOCKING APP FROM ADDING DATA after my last update. SO NOW IT WONT ACCEPT NEW PASSWORDS & I don’t want data on a remote server!!! This is breaking our original agreement. Happy enough to pay for occasional update but now Joe Michels tells me I can’t export from ID Lock and can only print if I buy a subscription. Which means sitting my data in someone else’s computer first. (remember CLOUD is euphemism for SOMEONE ELSES HARD DRIVE !) ### 1/5 — No longer any good. *2020-07-21* This app used to be the best but now it requires a subscription and cloud syncing to use it. I would have happily paid for the continued use of the app as it was but not with the new requirements. Sadly deleting it after many years of use. ### 1/5 — Scam - basic features no longer work *2020-07-17* Worked great until the recent upgrade. Now they require a paid upgrade to use features that use to work (for the last 5 years). I originally paid for the app, and now they want me to pay again to keep features working. ## Most praised reviews (10 highest-rated) ### 5/5 — Version *2025-10-03* Why can not download a newer version than 5.1 **Developer response:** Hi, Update your iOS version to 17.6 or newer. ### 5/5 — Worth the Money *2025-02-12* With everything happening in the world, why not protect your passwords and valuable information! If used correctly this is definitely an expense worth using. ### 5/5 — Ottimo *2021-06-15, version 4.3.1* Qualcuno sa come recuperare le credenziali?perché ho cambiato dispositivo e per via del FACE ID ,non ricordo la password ### 5/5 — Best Password App Ever *2020-10-05, version 4.3.1* Easy to use and has many options for everything from computer logins, medications and passwords. The Sync function allows you to use across many devices which is awesome for someone on the go. Had this app for years when it was called “My Eyes Only” and has only gotten better and better. Best customer service ever. Only two small issues in all the years and they both were fixed same day! I highly recommend this app. ### 5/5 — Awesome *2020-09-06* Enjoy lot. ### 5/5 — Know this app *2020-06-30, version 4.3* If you know completely how to use this app you will be amazed ### 5/5 — Mr. Georgi Stoyanov *2019-10-09, version 4.1.3* Best App for storing Passwords and Details ever. ### 5/5 — nice Application *2019-10-03, version 4.1.3* helpfull i can recoment.. you can hide everrhing. it s easy to use, nice application. free of charge. i m using allready more than 10 years. ### 5/5 — Passwords *2019-03-14, version 4.1.2* I find this app invaluable for storing all my on line passwords, where would I be without it. Thankyou ### 5/5 — Excellent 10/10 *2018-07-12, version 4.0.2* Been using this for years allows me to store and access safely zillions of passwords and logins. Comes highly recommended never had any down time or issues with easy transfer to new phone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*