# ID-Pal — Simple, Secure, Convenient.

> Secure identity verification for businesses and individuals using advanced technology. (iPhone/iPad app by ID Pal Limited.)

- Source: https://appshunter.io/ios/app/id-pal/id1123152331 (this page in markdown: same URL + `.md`)
- Developer: [ID Pal Limited](https://appshunter.io/developer/1123152330)
- Category: Business
- Price: Free
- Rating: 4.60/5 from 3,547 App Store ratings · 163 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 119 MB
- Languages: American English, Arabic, Estonian, French (France), German (Germany), Italian, Polish, Romanian, Russian, Chinese (Simplified, China) and 2 more
- Released: 2016-06-13
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/id-pal/id1123152331/reviews.md

## What is ID?

The simple, secure way to verify your identity with a business.  Submit documents to ID-Pal from anywhere and get verified in under a minute.



The ID-Pal App 



Businesses use the ID-Pal App to securely capture your documents and information so they can verify your identity and establish a trusted relationship. International Anti-Money Laundering (AML) law requires certain companies to carry out these Know Your Customer (KYC) procedures for both new and existing clients to protect both you and the business. 



How it works



Using advanced technology, verifying your identity is quick, easy and secure.  In just a few clicks you can submit documents via our app. The ID-Pal app uses a unique blend of checks to correctly verify your identity in real-time for a business.  


What we do



-  Capture an Identity Document (ID)  

We verify every ID uploaded with up to 70 technical checks and against a vast library of documents to ensure it hasn't been forged or tampered with – all this happens in less than a minute.



- Facial matching  

We match the image from the document against the individual to confirm it is of a genuine person.



-  Address Verification  

We can verify the name and address from the ID.



To always ensure the safety and security of our app, we proudly hold:  


**ISO 27001 Certification** - the leading international standard in Information Security.



**iBeta Level 1 and Level 2 Certification** - ensuring our technology functions to the highest standards.



Privacy Policy



ID-Pal does not have access to any information on your ID cards or to your personal data. All data is securely processed in line with GDPR. When a service provider or business asks for your personal information or ID, ID-Pal directly connects them with you and transfers your data to the service provider via a secure channel.  


All customer data collected via the ID-Pal app is controlled by our Partner and they will determine why, what and how your information is collected, used, shared, retained and under what lawful basis it is processed. Read about what information is collected and why, here: https://www.id-pal.com/data-protection-notice/  


Interested in ID-Pal for your business? Why not get in touch with sales@id-pal.com.

## Key features

- Secure document capture
- Real-time identity verification
- Facial matching
- Address verification
- ISO 27001 certified
- iBeta certified

## What do users think of ID?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Quick and efficient
- 💡 Innovative technology
- 🔒 Secure verification

**Cons**

- 🐛 Buggy and unreliable
- ⏱️ Slow and time-consuming
- 🤔 Confusing instructions
- 📷 Poor image capture
- 🙅‍♀️ Unnecessary requirements

**Commonly reported bugs**

- Frequent crashes and freezes
- Inability to recognize valid documents
- Loss of progress when switching apps
- Inconsistent behavior across devices

**Most requested features**

- Allow document upload from computers
- Improve error handling and feedback
- Provide more flexible proof of address options
- Optimize for older devices and slower connections

## Recent user reviews (10 of 163)

All indexed reviews: https://appshunter.io/ios/app/id-pal/id1123152331/reviews.md

### 5/5 — Easy and simple to use

*2026-08-07*

Download fast, easy and simple to use, got it done fast with no fuss

### 4/5 — Too quick

*2026-08-03*

The camera doesn’t really give time to line up before it takes the shot so it’s more likely to be blurred or off centre.

### 1/5 — Outrageous

*2026-07-29*

Time was a man was innocent until proved guilty of something, yet here I am spending hours of my life proving I am not a fraudster, money launderer, scammer or sanction-busting Russian Oligarch. And to cap it all, you then want a review telling you how the whole experience was life- enhancing? Well it wasn’t. 

It is in fact a gross invasion of my privacy and insults the integrity I have spent a lifetime building.

### 1/5 — Hard work

*2026-07-24, version 3.30.2*

Useless

### 5/5 — Richard Walker

*2026-07-09, version 3.30.2*

Very easy to use

### 4/5 — OK

*2026-07-08, version 3.30.2*

Forte bun

### 1/5 — Usless

*2026-07-05, version 3.30.2*

Very slow repeated need to start again - a simple task took numerous attempts - do not use this!

### 1/5 — Finicky

*2026-06-20, version 3.30.0*

After about 40+ attempts App finally excepted image.

### 1/5 — Who are you

*2026-06-18, version 3.30.0*

Getting an email from a third party with a random link just looking like a phishing scam.  This experience didn't feel trustworthy even though the bank rep assured me it was real.

### 1/5 — Untrustworthy

*2026-06-10, version 3.30.0*

Looks fake and extremely cumbersome to use - certainly would never actually purchase it !

## Frequently asked questions about ID

### What does ID-Pal do?

ID-Pal provides a secure and convenient way to verify your identity with businesses. It allows you to submit your identity documents from anywhere and get verified in under a minute. The app uses advanced technology for quick, easy, and real-time identity checks.

### What are the key features of ID-Pal?

Key features include secure capture of identity documents with over 70 technical checks to detect forgery, facial matching to confirm the document belongs to a genuine person, and address verification. The app also holds ISO 27001 and iBeta Level 1 and Level 2 certifications for security and functionality.

### Is ID-Pal free to use?

Based on the provided information, the app is free to use for individuals. Businesses interested in using ID-Pal for their verification needs can contact sales@id-pal.com.

### How does ID-Pal ensure data privacy and security?

ID-Pal does not access your personal data or information on your ID cards. All data is processed securely in line with GDPR. Data is transferred to service providers via a secure channel, and the partner business controls how your information is collected and used.

### Who is ID-Pal for?

ID-Pal is designed for individuals who need to verify their identity for various businesses, such as financial institutions or service providers. It is also for businesses that are required to perform Know Your Customer (KYC) and Anti-Money Laundering (AML) checks on their clients.

## Version history (last 5 releases)

### 3.31.0 — 2026-08-12

- Improvements to liveness and document capture
- Minor bug and crash fixes
- Increased minimum iOS version to iOS16

### 3.30.2 — 2026-06-29

- Minor bug fix

### 3.30.1 — 2026-06-26

- Minor bug fix

### 3.30.0 — 2026-05-27

- Minor bug fixes and improvements

### 3.29.0 — 2026-05-05

- Minor bug fixes and improvements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*