# ID-Pal — user reviews > 170 indexed App Store user reviews of ID by ID Pal Limited, rated 4.60/5 from 3,666 ratings. - Source: https://appshunter.io/ios/app/id-pal/id1123152331/reviews - App overview in markdown: https://appshunter.io/ios/app/id-pal/id1123152331.md - Rating breakdown: 5★ 2,975 · 4★ 275 · 3★ 116 · 2★ 72 · 1★ 228 ## What do users think of ID? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Quick and efficient - 💡 Innovative technology - 🔒 Secure verification **Cons** - 🐛 Buggy and unreliable - ⏱️ Slow and time-consuming - 🤔 Confusing instructions - 📷 Poor image capture - 🙅‍♀️ Unnecessary requirements **Commonly reported bugs** - Frequent crashes and freezes - Inability to recognize valid documents - Loss of progress when switching apps - Inconsistent behavior across devices **Most requested features** - Allow document upload from computers - Improve error handling and feedback - Provide more flexible proof of address options - Optimize for older devices and slower connections ## Newest reviews (12 of 170) ### 2/5 — Gets the job done but it’s not great *2026-09-07, version 3.32.0* I used the app to verify my identity. It was very annoying because the max limit on the document size is 5MB and my lease is like 16MB. It also couldn’t account for automatically filling out phone numbers using dashes or parenthesis which so when I submitted my application, it threw an error and I had to submit it again. I also don’t know why they don’t accept passport cards so I had to wait until I got home to provide a photo of my passport ### 2/5 — Review *2026-09-02, version 3.31.0* The picture capture is too sensitive. ### 4/5 — Great *2026-08-25, version 3.31.0* Very easy to use ### 4/5 — Too quick *2026-08-03, version 3.30.2* The camera doesn’t really give time to line up before it takes the shot so it’s more likely to be blurred or off centre. ### 4/5 — OK *2026-07-08, version 3.30.2* Forte bun ### 1/5 — Frustrating *2026-05-27, version 3.30.0* Whilst this app seems a good idea it is very frustrating in successfully accepting my passport id and when you return saving information that has already been inputted. Also requiring the credit agreement number when in my opinion it should have been known. Hope this helps. ### 1/5 — Awful *2026-05-22, version 3.29.0* Does not work over WiFi ### 4/5 — Photography Tricky *2026-05-22, version 3.29.0* Using iPad Took numerous attempts to get driving licence photo done, ie quite sensitive.. ### 1/5 — Flakey, buggy, annoying. *2026-05-18, version 3.29.0* The app isn’t fit for purpose. Lots of bugs. Lots of user issues. Doesn’t confirm what’s successfully uploaded and what isn’t. Photo capture is inconsistent and flakey. Needs to go back into BETA. ### 2/5 — Livestream photo *2026-04-22, version 3.28.0* Unable to retake photo for facial ID. ### 1/5 — Fed up - awful Company to deal with *2026-04-21, version 3.28.0* Ridiculous amount of time to complete. Feels like a lesson in arse covering for Finset more than anything else ### 1/5 — Worthless *2026-04-16, version 3.28.0* 3 times i had to fill the form out and act of congress to do it each time ## Most critical reviews (10 lowest-rated) ### 1/5 — Cheap and not user friendly. *2026-09-04, version 3.31.0* I found the app hard to use and poorly constructed ### 1/5 — Awful App *2026-08-19, version 3.31.0* Very difficult to use. Have had to retake my photo 20 times. Very frustrating. Would rather visit dentist than use this app again ### 1/5 — Difficult to use this app *2026-08-05, version 3.30.2* Extremely difficult to use and ### 1/5 — Outrageous *2026-07-29, version 3.30.2* Time was a man was innocent until proved guilty of something, yet here I am spending hours of my life proving I am not a fraudster, money launderer, scammer or sanction-busting Russian Oligarch. And to cap it all, you then want a review telling you how the whole experience was life- enhancing? Well it wasn’t. It is in fact a gross invasion of my privacy and insults the integrity I have spent a lifetime building. ### 1/5 — Hard work *2026-07-24, version 3.30.2* Useless ### 1/5 — Usless *2026-07-05, version 3.30.2* Very slow repeated need to start again - a simple task took numerous attempts - do not use this! ### 1/5 — Finicky *2026-06-20, version 3.30.0* After about 40+ attempts App finally excepted image. ### 1/5 — Who are you *2026-06-18, version 3.30.0* Getting an email from a third party with a random link just looking like a phishing scam. This experience didn't feel trustworthy even though the bank rep assured me it was real. ### 1/5 — Untrustworthy *2026-06-10, version 3.30.0* Looks fake and extremely cumbersome to use - certainly would never actually purchase it ! ### 1/5 — I’d checks *2026-05-28, version 3.30.0* Didn’t like my Irish passport ## Most praised reviews (10 highest-rated) ### 5/5 — Mr *2026-08-12, version 3.31.0* Easy to understand, please keep it up ### 5/5 — Easy and simple to use *2026-08-07, version 3.30.2* Download fast, easy and simple to use, got it done fast with no fuss ### 5/5 — Richard Walker *2026-07-09, version 3.30.2* Very easy to use ### 5/5 — Mr *2026-06-09, version 3.30.0* easy to use ### 5/5 — IDPal *2026-06-07, version 3.30.0* Sleek, Convenient and Smart. ### 5/5 — Easy Process *2026-05-14, version 3.29.0* This process was simple. ### 5/5 — Satisfied *2026-04-28, version 3.28.0* I enjoyed using the ID-Pal App. It was easy, hassle free and straightforward. Thank you Maryam ### 5/5 — ID pal review *2026-04-14, version 3.28.0* Easy to access and also to use. Uploading the identity pictures and the proof of address was hassle free. The last page pertaining to account use was easy to follow. The whole procedure was over in a matter of minutes ### 5/5 — Capture of ID documents *2026-03-26, version 3.27.0* Extremely easy to use - with very straightforward instructions ### 5/5 — Easy to use *2026-03-25, version 3.27.0* Unlike others I’ve used in the past, this app is easy to use and the instructions are to details --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*