# ID Security-Best Privacy Guard — user reviews > 20 indexed App Store user reviews of ID Security by Trend Micro, Incorporated, rated 4.42/5 from 400 ratings. - Source: https://appshunter.io/ios/app/id-security-best-privacy-guard/id1452967428/reviews - App overview in markdown: https://appshunter.io/ios/app/id-security-best-privacy-guard/id1452967428.md - Rating breakdown: 5★ 283 · 4★ 58 · 3★ 26 · 2★ 9 · 1★ 24 ## Most critical reviews (10 lowest-rated) ### 1/5 — Trend *2024-11-26, version 1778* Have paid for it but won’t download ### 1/5 — Very difficult to activate and use *2023-07-28* I have Identity Security but it doesn’t secure anything. All it does is offer upgrades to more of their Trend Monitor products that you need new subscriptions to. **Developer response:** Hi. We are really sad to see your ratings for our app. Can you please share detailed feedback about the app at mobile@trendmicro.com? We assure you that we are working really hard to provide you with the best experience. ### 1/5 — App Fails to Respect User Privacy - Unresponsive Support *2023-07-12, version 1778* There wasn't an option for me to delete my personal data from their system, which is a critical violation of my privacy rights. I understand that issues arise, and to that end, I made numerous attempts to resolve this matter by contacting their privacy officer. Unfortunately, my efforts were in vain. I was met with complete silence, with no acknowledgement or response from their team, even after multiple attempts. This persistent lack of response not only shows a disregard for user privacy but also a serious deficiency in their customer service. It raises a lot of red flags about the app's data management policies, making me question whether it should even be available on the App Store. As a consumer, I strongly believe that we should be able to trust the applications we download, knowing that they value our personal data as much as we do. Unfortunately, this application has failed to meet this essential expectation. Given these circumstances, I would recommend a major caution when considering this app and support its removal from the App Store until they demonstrate a commitment to improving their data handling and customer service. - Aussie reviewer. ### 1/5 — Not working *2023-03-10, version 1778* Every time I put my details in it says error with a code and will not send to my emails ### 1/5 — Concerning *2022-12-11* I’ve been a subscriber for a long time. At random and without notice, all of my monitored data has disappeared. I’ve double checked to ensure that I’m logged in. I have no idea when or why this occurred. The loss of all data, hence leaving me with 0% coverage for ID security, is seriously concerning and I have doubts about this service’s handling of data, unless one of their updates somehow resulted in a deletion of data en masse. **Developer response:** Hi, Nosferatu_95! We apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. As we don't have your email address, can you please contact us at mobile@trendmicro.com so we can help you. We look forward to your email. ### 1/5 — Doesn’t work *2020-07-12, version 2.2.1041* Can’t verify email address. Tried twice on iPhone and it doesn’t allow you to enter the 6 digit code ### 1/5 — It’s saying all my info is stolen *2019-10-01* It is saying all my info was stolen... But it won’t even let me verify my email addresses that have been stolen and I’m doing it from the device I am using that I sent the request from! And I received it here on this same device too!!! So there is definitely a problem with this app already!! Which is truly disappointing and that makes me not really want to go further if I Alrdy have a darn problem on barely the first step!!! **Developer response:** Thank you for installing and trying out ID Safe. We want to resolve your issue as quickly as possible. Can you please email us at idsafe-support@trendmicro.com with the name of the email client and email provider you use on your phone? We will diagnose the issue so you can see from where your data was leaked. Sincerely, The ID Safe Team ### 2/5 — Trialling this app *2024-07-01, version 1778* Tha app is quite straightforward and easy to use. How good is it in protecting you? Hard to know. Not many reviews online and they usually focus on features and ease of use. It would be interesting to see if Trend Micro could get some people who have been hacked/compromised and see what happens when they input their personal info and do a scan. Maybe one of the tech security sites could also do an experiment like this. UPDATE June 30 2024 This app said my three emails were fine BUT the site Have I Been Pwned said that one of my emails was leaked in 2017. I sent a screenshot of their assessment to TM and subsequently uninstalled the app. ### 2/5 — Assumes you still have access to your email account *2023-05-22, version 1778* Having recently been hacked and lost administrator privileges in Google, all of my emails have been hijacked. This application sends a verification code to those addresses or no option to send a link via sms or another email ie to the hackers… ### 2/5 — Felt duplicated service on security app *2020-05-31, version 2.2.1366* As a Trendmicro customer already I found this app duplicated what I should already have covered. When checking email it suggested changing website logins and passwords but they were websites we have no links to. So why would you go into dubious website to update information that was never valid anyway. Just odd so much private and significant personal information would be requested in one place online...especially via an app..when you have no idea where it is ending up. Just comes across as a bad image for your brand that works off customer fears to have a bundle of info gift wrapped and handed over. Uninstalled. ## Most praised reviews (10 highest-rated) ### 5/5 — Trend micro *2024-07-14, version 1778* Feeling safer than I’ve ever felt. ### 5/5 — Language Setting Please *2023-11-25, version 1778* A language setting in the App can be very helpful. Now it just follow the system language and cannot be changed in the App. Also, it will be even better if we can have simplified Chinese for this App. The subscription covers 2 or 6 devices but it can only watch over 1 ird and 1 passport, 5 emails, which doesn’t really make sense when I subscribed for 6 devices. Being able to watch over more ID and ird will be much better. ### 5/5 — Automatically detects if your information is compromised *2023-10-20, version 1778* It gives you a very detailed report and alarm whenever your informational is compromised ### 5/5 — Lucky me *2023-07-08* Im so glad I chose you! Everything is nice knowing that im protected by you 💟✝️💪🏻👈🏻 **Developer response:** Hi, T-49WINS! We commit to give you the best protection possible. Looking forward to more years of protecting you and your household. Cheers! ### 5/5 — Awesome *2023-02-02* I learned that my identity was leaked for years and I never knew til now. **Developer response:** Thanks for your review, Caprisan! Don’t hesitate to shoot us a note at mobile@trendmicro.com if you have any questions. ### 5/5 — Security *2022-11-07* Love the app. Very useful. **Developer response:** Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :) ### 5/5 — Safest excellent service *2022-02-19, version 3.0.1703* This is the best coverage I’ve had to **Developer response:** Hi, kia/415! Thank you for leaving a review and continued support.  If there is anything we can do for you, just let us know at mobile@trendmicro.com! ### 5/5 — Trend Id protection *2022-02-11* Great app worth buying ### 4/5 — ID security *2024-06-09, version 1778* Haven’t used enough to give 5 stars ### 3/5 — Good when it works *2023-01-20, version 1775* Have a paid subscription, and the app keeps losing my data. I have had to delete and reload the app 4 times over the last 2 months. As I don’t check it everyday, I have no idea how many days my protection has been compromised. The app needs to be more reliable when you are being charged for protection. Have been using Trend products for numerous years with no other apparent issues, so please rectify this issue. Regards. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*