# ID Watchdog — user reviews > 87 indexed App Store user reviews of ID Watchdog by IDWatchdog, rated 4.60/5 from 1,400 ratings. - Source: https://appshunter.io/ios/app/id-watchdog/id1227744009/reviews - App overview in markdown: https://appshunter.io/ios/app/id-watchdog/id1227744009.md - Rating breakdown: 5★ 1,181 · 4★ 77 · 3★ 23 · 2★ 22 · 1★ 97 ## What do users think of ID Watchdog? Overall sentiment: negative **Pros** - 👍 Easy navigation - 🚀 Impressive enhancements - 🔒 Critical protection during crises - 💡 Dual bureau lock **Cons** - 🐛 Slow and difficult to use - 🐛 Cannot log in - 🐛 Navigation on app is limited - 🐛 App not working - 🐛 Can't login with internet error - 🐛 Trash app - 🐛 Locks you out all the time - 🐛 Alert deletion issues - 🐛 Slow alerts and lack of details - 🐛 Crashes when opening - 🐛 Doesn't work at all - 🐛 App doesn't work at all - 🐛 Crashes on launch - 🐛 Unusable waste of time - 🐛 Face ID broken - 🐛 Score won't refresh - 🐛 Broken - 🐛 Nothing to display - 🐛 Horrible app - 🐛 Terrible app - 🐛 Does not work with Apple - 🐛 Locks me out, annoying - 🐛 Login issues - 🐛 Can't log in - 🐛 Trash - 🐛 Will not accept username/password - 🐛 Not working - 🐛 App won't start!! - 🐛 Version not supported? - 🐛 Version - 🐛 App no longer supported with Apple iOS 13.6 - 🐛 Locked out and email to reset never comes - 🐛 Total garbage - 🐛 Wish the app worked - 🐛 Unable to log in - 🐛 Needs password help - 🐛 Terrible customer and app support - 🐛 Functionless - 🐛 Does not load alerts **Commonly reported bugs** - Frequent crashes and login issues - Compatibility problems with iOS versions - Unreliable alerts and notifications - Unresponsive customer support **Most requested features** - Easier login and password reset - Family account management - More detailed alerts and information ## Newest reviews (10 of 87) ### 2/5 — Can’t Clear Alerts *2026-06-09, version 7.1.0* Why can’t the alerts be cleared? I tried swiping them away and that doesn’t work. There is no way to select and delete them like email. It shouldn’t be this difficult! ### 3/5 — Navigation on app is limited *2025-11-22* I have been a subscriber for almost 10 years. Using this app today on my IPad I find navigation poor Today tried to research sex offenders and the app is not showing options for review **Developer response:** Thank you for your positive feedback! We're happy to hear you're enjoying the app's features. ### 2/5 — Can’t login with internet error *2025-08-30, version 6.1.2* Recently whenever I try to login I receive an error reading “No Internet Connection” Is there an issue with the mobile system? ### 2/5 — Don’t bother *2025-08-18, version 6.1.2* It’s somewhat useless. Tells you you have a problem with very little details for you to figure out. ### 2/5 — Very unuseful UX *2025-05-31* Unable to see benefit confirmation as premium member, when a equifax credit lock shows error unable to resolve, alerts for usual and customary things makes your attention inundated, phone support takes too long, confidence shaking for the eventual support you may need in the event of id theft **Developer response:** We're sorry you had a bad app experience! The credit lock issue has been resolved. We offer a number of configurations that control what types and how you want to receive alerts. Should you encounter any further problems, our support team is typically available within a minute at 24/7 at (866) 513-1518. ### 3/5 — Waitaminute *2025-05-24, version 6.0.1* Needs to have all the same settings customer service can see especially subprime block ### 2/5 — Alert deletion *2024-12-22, version 5.3.0* How the heck do you delete an alert? ### 5/5 — Nice Update *2024-09-26* I received an email that they rebuilt the app from the ground up and I went to go check it out. This app was clunky, horrid, and super outdated. The new update was yesterday, and boy does it make a difference. There’s still a couple things I would change, but it’s definitely a lot better than it was, especially with the easier login. **Developer response:** Thank you for your positive feedback! We're happy to hear you're enjoying the new app. Please call us anytime at (866) 513-1518 if you have suggestions. ### 3/5 — Works, except half in my case *2024-09-25* Glad it’s working. I have this through my employer benefit for my wife and me. I logged in to check my stuff, then I logged out to check my wife’s alert she sent me. I was told “this device is already registered to another account.” Ya, me… but “my wife needs to login from my phone.” Can you help this security feature for families with associated accounts, please? I’ll give 5-stars afterwards. **Developer response:** We're glad you had a good experience, but we're sorry to hear about your wife's. Linking each device to your profile helps us better safeguard your identity. You can disconnect your device through account settings in your online portal -- then your wife can use the "is it not you?" link on the app to login. Our 24/7 support team is available at at (866) 513-1518 to help if you run into any issues. ### 5/5 — New Software Update Is Great *2024-08-12* Just downloaded the latest version of ID Watchdog on the App Store and it is amazing. Love that my kids are covered too. Great to have this type of protection at my fingertips! **Developer response:** Thank you for your kind review! We're delighted that you're enjoying the new app. If you have any suggestions, please feel free to call us at (866) 513-1518 or reach out with one click through the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stopped Working *2026-07-03, version 7.2.0* App worked fine for months, now won’t open. No value if it doesn’t work. ### 1/5 — Can’t view alerts *2026-04-20, version 7.1.0* What’s the point of receiving alerts if I can’t view the content of the alert? It’s absolutely useless ### 1/5 — Slow and difficult to use *2026-01-31, version 7.0.0* UI is fine but poorly designed. I am a paid user , regret buying the service. Very frustrating to setup family members. ### 1/5 — Cannot Log In *2026-01-07, version 7.0.0* I can log in via desktop but not in this app. ### 1/5 — Trash App *2025-07-11* 2 Factor has to come through the app and it just doesn’t come through, just let a real 2FA app do that for y’all. App is terrible with login then you’ll have to call in to fix it. They’ll set a password for you, then the link won’t come to you. When the link finally comes the account will lock you out. Then, you’ll be right back to calling in for an ENDLESS CYCLE. **Developer response:** We apologize for your negative app experience! We are actively working to improve our 2 Factor flow. We'd be so grateful if you could call our 24/7 support team at (866) 513-1518 so we can help address your password reset and app access issues. ### 1/5 — Locks you out all the time *2025-02-14, version 5.3.0* One of the worst apps I have had to deal with ### 1/5 — Very disappointed *2025-01-01, version 5.3.0* Everything requires manual entry and after adding all of my financial accounts, I logged in and NONE are showing! ### 1/5 — Horrible app *2024-10-18, version 5.1.1* You get a notification about an alert you go into the app and Nothing will load it doesn’t matter if it on WiFi or data no information will display. If this weren’t free with my work benefits I definitely would not have it ### 1/5 — Slow Alerts Lack of details *2024-10-15, version 5.1.1* My credit cards provide faster alerts and more details. Worthless service. ### 1/5 — Use to be a good app *2024-08-29, version 5.0.1* I get texts from ID watch dog I can’t even use the app with the correct information. The only way I can get is my job which uses your services. ## Most praised reviews (10 highest-rated) ### 5/5 — Notices welcome but…. *2026-06-19* I received a notice on credit “. capital one closed account “…. I don’t have a Capital One account…. ID Watchdog doesn’t tell what to do…. I still like alerts! **Developer response:** Unrecognized alerts could be a sign of identity theft or fraud. Our support team is available 24/7 at (866) 513-1518 to triage suspicious alerts and start the resolution process. ### 5/5 — Great Protection *2026-04-22* Alerted and stopped hard inquiries when cards were tried to open in my credit. **Developer response:** Thank you for the nice review! We're glad you like our features. ### 5/5 — Not working *2025-09-02, version 6.2.1* The app hasn’t worked since Saturday and I know the service is up because website works. I have downloaded and reinstalled app and I have changed my password and nothing works. Please fix the app it is much easier than having to login to website every time. Update thanks for fixing the app is now working. ### 5/5 — Critical Protection During A Crisis *2025-04-16* ID Watchdog gave me clarity during one of the most confusing times in my career. I uncovered multiple unauthorized changes to my employment records and leave documents — and this service helped me track my TIN, monitor the dark web, and keep a pulse on my identity. 100% worth it if you’re navigating any kind of legal or corporate mess. **Developer response:** Thank you for the kind review! We're so glad to hear of your positive experience. ### 5/5 — Good *2025-03-16, version 5.4.0* Amazing job guys ### 5/5 — Easy Navigation *2025-02-04, version 5.3.0* I love that ID Watchdog is easy to navigate and instructions are simple and straightforward. I’m VERY pleased with this service. ### 5/5 — Peace of mind *2025-01-15, version 5.3.0* Daily ### 5/5 — Very happy with app *2025-01-09, version 5.3.0* The alerts are great. Love having peace of mind knowing someone is watching my credit. ### 5/5 — Best Fraud and credit platform available *2024-12-07, version 5.2.0* ID watchdog has everything you need and so much more ### 5/5 — App is awful *2024-12-04, version 5.2.0* I can never log in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*