# خدمات المرضى — Health & Fitness

> Patient portal for accessing medical records, appointments, test results, and health tracking. (iPhone/iPad app by National Guard Health Affair (NGHA).)

- Source: https://appshunter.io/ios/app/id1025985846 (this page in markdown: same URL + `.md`)
- Developer: [National Guard Health Affair (NGHA)](https://appshunter.io/developer/990524203)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 2.90/5 from 389 App Store ratings · 60 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 133 MB
- Languages: American English, Arabic
- Released: 2016-02-01
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/id1025985846/reviews.md

## What is خدمات المرضى?

The Ministry of National Guard Health Affairs introduces the Patient Care mobile application that provides patients easy access to their medical information at any  time and place. Patients can access their medical records, book appointments, check their visits history, examine their test results, view their medication information and conveniently request medication refills. In addition to many other services.
Patients can also track their health, exercises, weight, blood sugar and pressure from the “My Health” screen which is integrated with the Apple Health app.

## Key features

- Access medical records
- Book appointments
- View test results
- Manage medication
- Track health metrics
- Integrates with Apple Health

## What do users think of خدمات المرضى?

Overall sentiment: negative

**Pros**

- 👨‍⚕️ Excellent staff support and customer service
- 📱 Convenient access to medical records and appointments
- ✅ Functional core features for health management
- 🎯 Good intention and initiative by healthcare provider

**Cons**

- 🐛 Frequent app crashes and freezing
- ❌ No available appointments despite claims
- ⏰ Limited appointment booking window (same day only)
- 🔐 Weak security measures
- 📱 Outdated and unattractive user interface
- 🌐 Poor language support (Arabic/English switching issues)
- 📲 Verification codes frequently don't arrive on time
- ⚠️ Incompatible with jailbroken devices
- 🔄 Confusing medication refill request system
- ❌ Missing dental appointment booking feature
- 🚫 Restricted access for certain user categories
- 📋 Unclear messaging about treatment eligibility

**Commonly reported bugs**

- App crashes after entering verification code
- Verification SMS messages delayed or not received
- App hangs and becomes unresponsive
- Cannot change doctor selection
- Dependent list not displaying correctly
- Appointment eligibility error messages unclear
- Medication prescription date display incorrect
- App only functional during specific hours (2 PM - 7 PM)
- Login failures after recent updates
- Arabic language switching not working properly
- Dependent menu difficult to access
- Jailbreak detection prevents app use even after jailbreak removal

**Most requested features**

- Biometric login (fingerprint/face recognition)
- Extended appointment booking for future weeks/months
- Dental appointment scheduling
- Notification system for test results
- Controlled medication refill requests
- User-selectable pharmacy location for prescriptions
- Improved medical report printing functionality
- Insurance approval request feature
- Better appointment time display and selection
- 24/7 app availability (not restricted to specific hours)
- Modernized UI design aligned with 2030 vision
- Dependent account management improvements

## Recent user reviews (10 of 60)

All indexed reviews: https://appshunter.io/ios/app/id1025985846/reviews.md

### 3/5 — سلامات

*2025-10-08, version 9.0.0*

عدلو برنامجكم ولا بلاش عسا ماشر ؟؟ وجععع حدثوه شوفو له حل

### 5/5 — شكر خاص

*2025-04-18, version 9.0.0*

للأخت / فوزية الشهيب 
ربي يسعدها دنيا واخرة خرجوني من المستشفى  بعد ماكلمتني دكتورة الله يستر عليها عن اوراقي ومراجعتي وطلع كل اللي قالته خطأ وبفضل الله ثم الدكتورة فوزية  انجزت لي كل المهام. وتعبت كثير  لين خلصت لي كل أموري ..الله يكثر من أمثالها.

### 4/5 — مشكلته يعلق احياناً

*2025-03-18, version 9.0.0*

يحتاج تطوير زيادة ممتاز

### 2/5 — Revamp is needed

*2024-11-02, version 8.0.3*

The app works as intended, BUT it looks outdated and need a complete interface rework to keep up with 2030 vision

### 1/5 — تطبيق سيئ

*2024-07-29, version 8.0.1*

حتى انه رافض اني ارسل الشكوى رغم اني معبي جميع البيانات شوفو حل في كل مره احدث نفس الشي ما يتغير اتمنى التواصل معي في اقرب وقت ممكن

### 1/5 — التحديث للاندرويد سيئ

*2024-01-18, version 6.1.0*

لايمكن التحويل لغه العربيه ويصعب فتح قائمة التابعين

### 4/5 — لا يعمل مع الجلبريك

*2023-08-16, version 6.0.1*

جهازي تم حذف الجلبريك لكن لازال لايعمل البرنامج بسبب وجود ملفات قديمه للجلبريك لم استطيع ازالتها. والحل الان ؟؟ امل تحديث البرنامج واعاده العمل بالنسخه السابقه الجلبريك قانوني ولا

### 4/5 — لا يعمل مع الجلبريك

*2023-08-12*

جهازي تم حذف الجلبريك لكن لازال لايعمل البرنامج بسبب وجود ملفات قديمه للجلبريك لم استطيع  ازالتها. 
والحل الان ؟؟
امل تحديث البرنامج واعاده العمل بالنسخه السابقه

### 1/5 — مايستاهل نص نجمة

*2023-05-30, version 4.1.3*

لو فيه نص نجمة كنت عطيته .

### 1/5 — تطبيق ليس منه فائده

*2022-09-18, version 4.0.1*

تطبيق كل شوي معلق افضل يخلون الحجز المواعيد على تيلفون ابرك لان تدخل الساعه 8 صباح ولا تلقى مواعيد لكها حجزت تطبيق مايوصل لخدمات الحرس الوطني

## Frequently asked questions about خدمات المرضى

### What can I do with the Patient Care app?

The app allows you to access your medical records, book and manage appointments, view your visit history, examine test results, and review your medication information. You can also request medication refills and track your health metrics.

### Is the Patient Care app free to use?

Yes, the Patient Care app is provided by the Ministry of National Guard Health Affairs and is free for patients to download and use. There are no in-app purchases or advertisements.

### What health information can I track?

You can track various health metrics on the 'My Health' screen, including your exercises, weight, blood sugar, and blood pressure. This feature is integrated with the Apple Health app for seamless data synchronization.

### Who is the Patient Care app for?

This app is designed for patients of the Ministry of National Guard Health Affairs. It provides them with convenient and secure access to their personal health information and healthcare services.

## Version history (last 5 of 5)

### 9.1.0 — 2025-11-24

Bug fixes and general enhancements.

### 9.0.0 — 2025-02-05

Bug fixes and general enhancements.

### 8.0.4 — 2025-01-31

Bug fixes and general enhancements.

### 8.0.3 — 2024-09-08

Bug fixes and general enhancements.

### 8.0.2 — 2024-08-08

Bug fixes and general enhancements.

## More apps by National Guard Health Affair (NGHA)

- [MNGHA-EMPLOYEE](https://appshunter.io/ios/app/mngha-employee/id990524204)
- [بينهم](https://appshunter.io/ios/app/id1502769536)
- [Malafi \| ملفي](https://appshunter.io/ios/app/malafi/id6740854812)

All apps by National Guard Health Affair (NGHA): https://appshunter.io/developer/990524203

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*