# 北京一卡通 — user reviews > 96 indexed App Store user reviews of 北京一卡通 by Beijing Municipal Administration & Communication Card Co., Ltd., rated 1.50/5 from 146 ratings. - Source: https://appshunter.io/ios/app/id1071038870/reviews - App overview in markdown: https://appshunter.io/ios/app/id1071038870.md - Rating breakdown: 5★ 13 · 4★ 4 · 3★ 5 · 2★ 5 · 1★ 119 ## What do users think of 北京一卡通? Overall sentiment: negative **Pros** - 👍 Convenient for travel - 👍 Can be used for both bus and subway - 👍 Easy to top up at home - 👍 Integrates with Apple Pay/Watch - 👍 No need to carry physical cards **Cons** - 🐛 Frequent app crashes/freezing - 🐛 Inability to connect/login - 🐛 Verification code not received - 🐛 Payment/recharge failures - 🐛 Incorrect charges/double charging - 🐛 Poor user interface/experience - 🐛 Issues with foreign users/non-Chinese phone numbers - 🐛 Slow loading times - 🐛 Unresponsive customer support - 🐛 Cards disappearing from app - 🐛 VPN detection causing crashes - 🐛 Forced updates - 🐛 Privacy concerns (ID binding) - 🐛 Inconsistent functionality on buses - 🐛 Difficulties with refunds - 🐛 Lack of basic features (e.g., transaction history) - 🐛 Issues with facial recognition - 🐛 Card fees for digital cards - 🐛 Inability to bind existing physical cards - 🐛 App not working on specific iOS versions **Commonly reported bugs** - App crashes on startup - App crashes when enabling Face ID - App crashes when detecting VPN - Cannot connect with WeChat - Cannot sign up without Chinese cell number - Verification code not received - Cannot log in - Randomly deducts money - App flashes and exits - 4G connection fails to load - Cannot recharge for a whole day - Universal link fails - System busy error - Foreign phone numbers do not receive verification codes - Cannot select country/region for phone number - App detects VPN and crashes - Cannot recharge, money deducted but not credited - App requires forced upgrade to recharge - SMS verification not sent - Foreigners cannot upgrade/add money - Passport number not supported - App and phone card upgrade leads to health code association issues - Bus overcharging - App requires login for all actions - App bans specific nationalities - Recharge function shows unexpected error - Username requires letters, numbers, and underscores - Login button disabled for SMS login - Password input box disabled for username/password login - Feedback redirects to login view - Double charging on bus - Cannot scan code on city buses - QR code not refreshing at station - Charged full fare for whole trip when QR code fails - Physical card recharge fails to link with WeChat - Cannot perform real-name authentication with passport - Date/time picker for transaction appeal is unresponsive - App shows end of trip but charges full fare on next ride - Refunds for incorrect charges are not processed - Cannot input passport number for foreigners - Coupon not applied for discount - Lost card/money after phone flashing - No transaction history available - Cannot scan code on city buses - Cards disappear with money - Login does not support auto-fill or copy-paste - WeChat login experience is poor - Recharge fails, money deducted - Refund process stuck on 'refunding' - Customer service unprofessional and slow - Electronic invoice submission unresponsive - App takes a long time to open - Recharge fails, showing query timeout - Cannot use other payment methods - Existing balance cannot be used for recharge - Card disappears from wallet after a period - Face recognition fails - Sweep failed happens very often - Charge failed and money lost - Bus not easy to scan - Cannot use Alipay for recharge - Cannot log out of account - iPhone X crashes - Cannot download the app - Card disappears after phone loss - Digital card has a fee - Cannot bind existing physical card - Face ID causes app to crash - Server connectivity issues - App is slow and buggy - Incompatible with iOS 11.4 **Most requested features** - Improve real-time bus tracking - Add discount information - Improve transaction history display - Allow binding of existing physical cards - Improve customer support responsiveness - Provide clearer instructions for bus scanning - Add dark mode - Improve login process (auto-fill, copy-paste) - Allow registration without Chinese phone number - Support passport numbers for foreigners - Improve refund process transparency ## Newest reviews (20 of 96) ### 2/5 — 闪退 *2024-12-03, version 6.9.3.0* 最新版本闪退，根本进不去 ### 3/5 — 在iOS18.1.1中闪退 *2024-11-25, version 6.9.3.0* 在iOS18.1.1中闪退 ### 3/5 — ios18.1打开闪退 *2024-11-20, version 6.9.3.0* 这玩意检测vpn，vpn开着就会自动闪退 ### 1/5 — 难用，大家用支付宝里的“nfc交通”吧 *2024-04-03, version 6.8.1.0* 支付宝也能加到apple wallet ### 1/5 — 真腻吗难使，动不动充值不进去 *2023-11-09* 80%都充不进去，破塔吗软件，国企就是腻吗垃圾，都塔吗死绝了吧你们 ### 1/5 — iOS17闪退 *2023-11-04* 打不开，直接闪退 ### 1/5 — 辣鸡 *2023-09-01, version 6.2.2.0* 辣鸡中的战斗🐔🐔 ### 1/5 — 垃圾软件 *2023-08-15, version 6.2.2.0* 名副其实垃圾程序，是我用过最差最不稳定的软件。坐车的时候从来没刷开过。 ### 1/5 — 你们的实时公交是来搞笑的吗？ *2023-07-23, version 6.2.1.0* 辣鸡 ### 3/5 — 不要用手机一卡通！！！ *2023-04-20* 我前一年9月份开通手机一卡通，那时候用了一回没啥事，然后这几天实体卡线下充不了钱了（我这个卡是将近10年前的手机也冲不了） 然后我就重新用一卡通，坐地铁好好的，坐公交就跟犯病一样，我刚上车就扣我三块钱，申诉就退回来两块钱，本来也没什么，偶尔一次两次我就当做支持公共交通了，结果今天出这事第二天还来就离谱了。 当时上车刷卡得亏我余额就一块钱了，然后整个余额不足的提示页面和提示音，人家司机和售票员寻思我可能逃票然后让我再刷，我跟他们说我上车刷了可能是要莫名其妙扣我钱巴拉巴拉，他们说可能是我上一笔没付款然后扣的这个，我就跟他们解释说已经扣过了我有交易记录巴拉巴拉，最后迫不得已我又刷了一遍显示上车成功………不是那我刚上车刷的时候我对这空气刷的？然后还说我余额不足？最后下车的时候他俩盯着我跟盯贼似的让我很不舒服，但是我也知道他们的疑虑没毛病，但是这事真的让我烦躁不舒服。 总之这是我这两天的体验，这是我下车之后一小段时间内写的，要是不信拉倒我有记录不怕你们怀疑 就这样我以后不会再用手机一卡通了，在公交车抱着马上要被多扣钱的想法时往手机一卡通充的几块钱全当做慈善了。😅 ### 1/5 — 公共服务软件做的这么垃圾 *2023-04-07* 我就想问问公共服务软件做的这么垃圾，你们心不亏吗？是不是考虑换个产品经理，换批程序员了，就你们这些没有责任心的职场垃圾，早晚人工智能会取代你们，也帮你们省下坐车去劳动仲裁的钱 ### 1/5 — 凭什么不绑身份证不让充值？没有隐私了 *2022-10-23* 公民隐私就是个笑话 ### 1/5 — stopped working for foreigners *2022-08-18, version 5.3.4.1* it was very handy to use but now won't allow to add money to the iphone card ### 1/5 — 强制升级后才能充值？！ *2022-08-17, version 5.3.4.1* 流氓 ### 1/5 — 公共服务软件做的这么垃圾 *2022-06-23, version 5.3.3.2* 我就想问问公共服务软件做的这么垃圾，你们心不亏吗？是不是考虑换个产品经理，换批程序员了 ### 1/5 — 一直没有发短信验证 *2022-06-23, version 5.3.3.2* 这个东西还在工作吗？我已经多次要求短信验证，一直没有收到。 ### 1/5 — 外国人升级不了一卡通 *2022-06-20, version 5.3.3.2* 不支持输入护照号 ### 1/5 — 软件和手机一卡通升级后手机一卡通无法关联健康宝 *2022-06-06* 好不容易都升完级，公交码和地铁码都关联上了，但是只有我常用的手机一卡通还是查询不到健康码信息，我真是佩服各位用脚做软件的老爷们。 顺便根据自己的经验说一下公交刷手机多扣费的情况：经过多次退费经历，貌似这个问题是因为公交车上的刷卡机没有及时更新软件造成刷不上卡，然后在坐起它公交就多扣费了，这样的情况一定要及时截屏申诉退款，因为客服那边会提醒公交线路及时更新刷卡机软件。 下面是吐槽时间：海淀区某些经过大学的线路为什么总是不能及时更新自己的刷卡机软件呢？学生好欺负？学生没空和你们理论？不多刷这几个钱就发不出工资？ ### 1/5 — 干啥都要手机登陆 *2022-06-03* 差评 ### 1/5 — Foreigners cannot use *2022-05-31* As of last update, this app bans specific users based on their nationality. Isn’t this against Apple’s anti-discrimination policy? ## Most critical reviews (10 lowest-rated) ### 1/5 — I don’t know why it is so complicated *2026-05-21* Not able to connect with WeChat, can sign up without Chinese cell number ### 1/5 — 收不到验证码 *2026-01-29, version 7.4.0.0* 无法登陆 ### 1/5 — ？ *2025-02-28, version 6.9.5.0* 乱扣钱？ ### 1/5 — 闪退啊 *2024-12-12, version 6.9.3.0* 闪退 ### 1/5 — 纯脑瘫😅 *2024-11-08* 4G满格加载个nmb加载不出来 趁早下架吧开发者4000+ ### 1/5 — 突然无法充值整整一天 *2024-09-18* 突然无法充值整整一天，请你们做好你们后台的运维 ### 1/5 — Fail to link with WeChat *2024-06-17* It first says “universal link fails”. Once I restated the app, this error message goes away but the it says “system busy. Try again.” If you ever do any software engineer job, you know the developer of this app is dumb. Not only the app is unusable, the error message is useless, too. ### 1/5 — 登录/注册时手机验证码发不出 *2024-06-13, version 6.9.0.0* 在登录或者注册时，选择了“用手机验证码登录/注册”。但是半天收不到验证码。我的手机和移动信号没有问题，在其他App上操作很正常。 希望fix一下这个bug。 ### 1/5 — Awful design *2024-05-01* Want to refund? Be ready to wait for 30 days ### 1/5 — 外国手机号收不到验证码 *2024-04-04, version 6.8.1.0* 没法用，输手机号的时候没法选国家和地区，所以收不到验证码，没法儿注册。连到微信也不行， ## Most praised reviews (10 highest-rated) ### 5/5 — 给大家的建议 *2021-12-07* 垃圾软件千万别用，到站了二维码刷新不出来，整个车都在那等着，重启了好几次试了一分多钟都没用，最后直接没刷码下车了，到最后还算要算我没刷扣全程。就当花钱买教训了，奉劝大家没钱的别用这软件坐车。破东西也配叫北京一卡通，带着北京两字真给北京丢人。 ### 5/5 — 五星给客服 *2020-07-15* 因为刷卡异常导致三次公交乘车异常扣费，经过申诉和人工客服协助，解决了问题并迅速退款，四星给客服态度效率及电话回访服务 ### 5/5 — 还不错 *2020-01-08* 可刷公交也可刷地铁，很实用。但交易账单不是实时的，希望改进一下，还有用多少钱后可以打几折，也不太清楚，可以显示一下。如果能增加查询公交车到哪了，还有多久能到，那就更好了 ### 5/5 — 真好用！ *2019-10-06* 越升级越垃圾！刷卡信息缓慢就不提了！最近升级完开始乱扣费了！申请赔付只赔一半！反映客服又让你填若干信息！根本就是磨洋工！请大家多注意是否多扣钱！建议尽快卸载！ ### 5/5 — 无知者最可悲 *2019-09-26* 东西很好用，很方便，但是很多地铁客服人员和公交售票人员不知道这东西可用，每次都质疑我，（我带小孩【身高不到1.1吗】上地铁，小孩子淘气先跑过去了，把我留在原地）说我逃票，我说逃票怎么能扣钱呢，说这东西是假的，碰到这些无知的人我真是无语了，还是希望公司加大宣传力度，对公交和地铁相关人员做好培训！ ### 5/5 — 开发票真方便 *2019-07-01* 刷手机出行已经成为我的习惯了。相比其他产品，这个产品对我来说不止是过闸机随手一刷那么简单，更多的是当北京一卡通界面调出来的那一刻，我们目相对，平淡的更久远。 ### 5/5 — 推荐 *2019-06-29* 自打开了手机一卡通，就不用再带公交卡出门了，很符合当下人的使用习惯。用这个软件在家就能给自己充值也方便了许多。 ### 5/5 — 好用没毛病 *2019-06-29* 之前用的易通行，发现不能坐公交啊…这个手机一卡通软件倒是都可以，刷地铁没问题挺快的，就是刷公交的时候，手机角度要对，他们官方发过一个姿势的，角度对了也没啥问题，不用带卡了。 ### 5/5 — 它说好 *2019-06-16* 参加充值优惠活动下载的这个软件，总体还不错，充值速度很快，还能查到卡片的交易记录，希望一卡通能多做些优惠活动。 ### 5/5 — 很好用 *2019-06-15* 听身边一些朋友说有时候刷公交会多扣费，我从来没遇到过这种情况哦。他们应该是不知道怎么刷吧。 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*