# ثقة — user reviews > 29 indexed App Store user reviews of ثقة by Daman, rated 4.20/5 from 300 ratings. - Source: https://appshunter.io/ios/app/id1082633795/reviews - App overview in markdown: https://appshunter.io/ios/app/id1082633795.md - Rating breakdown: 5★ 202 · 4★ 32 · 3★ 17 · 2★ 9 · 1★ 40 ## What do users think of ثقة? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Comprehensive online services - 👍 Saves time - 👍 Excellent service - 👍 Very helpful application - 👍 Love it **Cons** - 👎 Complex program - 🐛 Not working - 🐛 Worst experience ever - 🐛 Very bad application - 🐛 Wasted my data - 🐛 Can't do anything - 🐛 App update failure - 🐛 App keeps crashing - 🐛 Login issues - 👎 Limited app - 👎 No English version - 🐛 Problems with login - 👎 Confusing interface - 👎 No Arabic support - 👎 Need English language - 👎 Password doesn't meet security requirements - 👎 Difficult registration - 👎 Terms and conditions only in English - 👎 Password entry problem - 👎 App not launching **Commonly reported bugs** - App is not working - Trying to add family to insurance for 2 months - Worst customer service - No one joined or tried to help in virtual sessions - App gives error for 3 months - Downloaded app 3 times - Old app was better, new one shows nothing - App does not work, tried multiple times - Cannot login no matter what - App is limited and needs more improvements - App has problems with login - Confusing initial menu (not English or Arabic) - Initial menu has vague words and symbols - App keeps crashing with new update - Cannot log in due to not understanding prompts - Password does not meet security requirements - App not launching - Difficulty registering despite correct data **Most requested features** - Support for English language - Provide user guidance for new users - Provide technical support - Improve app flexibility for registration - Translate terms and conditions to Arabic - More languages, especially English - Update the app ## Newest reviews (12 of 29) ### 1/5 — Uae *2018-10-10, version 4.3.0* No Arabic ### 1/5 — With new update the app keep crashing *2018-09-23, version 4.3.0* With new update the app keep crashing ### 1/5 — Need English language *2018-05-16, version 4.2.0* Why there is no English language after I downloaded ? How can I sign up, if I don’t understand. Please fix this issue. Thank you. ### 1/5 — Can’t log in *2018-05-13, version 4.2.0* Do not assume all Emiratis speak Arabic. The app should have more languages especially in English. ### 1/5 — كلمة المرور لا تستوفي شروط الامان المطلوبه *2018-05-13, version 4.2.0* الى الان لم استطع التسجيل. احاول ان اضع كلمه سر للحساب ولكن يطلع لي " كلمة المرور لا تستوفي شروط الامان المطلوبه" اوك شو هي شروط الامان حتى اعرف الاشياء المطلوب اغيرها. حاولت كتابه ١٠ كلمات سر ونفس المشكله. ### 1/5 — No English so I cannot use the app! *2018-04-30, version 4.2.0* This app should also be in English for non Arabic speaking members of thiqa ### 1/5 — Still Not working on IOS ... *2018-04-05, version 4.2.0* .... ### 1/5 — Need Update يحتاج الى تحديث *2018-03-26* السلام عليكم صعوبة التسجيل مع ان تم وضع البيانات الصحيحة البرنامج يحتاج ليكون مرن في التسجيل و شكرا ### 1/5 — Suprise! *2018-01-12, version 3.0.0* Why the terms and conditions in English language only! Can u please translate them in arabic too so the arabic tongue people can read and understand your terms and conditions before agreeing them!! ### 1/5 — الرقم السري *2018-01-07, version 3.0.0* في مشكله ادخال الباسوورد حاولت كل أنواع الباس ### 1/5 — Any way to have this in English? *2017-10-14, version 2.0.1* Can't even log in as I can't read the prompts ### 1/5 — The application is not lunching *2016-08-09, version 1.0.1* The application is not working ## Most critical reviews (10 lowest-rated) ### 1/5 — برنامج معقد *2024-02-06, version 5.20* كل سنه نواجه مشاكل في تجديد البطايق ### 1/5 — Not working *2022-03-31, version 5.8.1* The thiqa app is not working as of today ### 1/5 — Worst experience ever *2021-03-28, version 5.4.1* I’ve been trying to add my family to my insurance for the last 2 months, and Thiqa has the worst customer service ever. Visited the branch and booked two virtual sessions, but no one joined or tried to help. ### 1/5 — Very bad *2021-03-07, version 5.4.1* Very bad application, west my data for nothing Can’t do anything from 3 months just give me error I download it 3 times ### 1/5 — App update *2020-07-06, version 5.2.1* Actually, the old was much better it used to show details, approvals including dates and all. The new one is a total failure and it obviously shows nothing ### 1/5 — التطبيق لا يعمل *2020-05-22, version 5.1.0* التطبيق لا يعمل حاولت عدة مرات ### 1/5 — Customer satisfaction (zero) *2020-02-05, version 4.8.0* Greetings, The worst app ever Thank you ### 1/5 — Bad *2019-09-18, version 4.7.1* The app has problems with login ### 1/5 — معقد، *2019-09-06, version 4.7.1* المفروض تسهيل استخدام التطبيق وليس العكس ، بعد محاولات كثيرة لتحديث البيانات والمحاولة للتسجيل من جديد وايضا عند كتابة رقم الاسرة (خطأ) . تم حذف التطبيق . ### 1/5 — مشاكل من اول التنزيل *2019-01-08, version 4.5.0* كلمات ورموز مبهمه. لا هي انجليزي ولا عربي في القائمة المبدئية. ومع محاولتي لاستخدامه لمدة عشر دقائق ولكن شعرت بالملل. يرجى دعم اللغة وتوفير توجيهات للمستخدم الجديد توفير دعم فني طالما هناك حث على استخدام التطبيق ## Most praised reviews (7 highest-rated) ### 5/5 — تجديد *2025-09-15, version 10.7* ممتاز وسهل الاستخدام ### 5/5 — Excellent Service *2025-07-15, version 10.7* The experience of Thiqa App is easy to use and comprehensive services available online. It really saves time and provide excellent service! ### 5/5 — كلباء *2021-11-14, version 5.7.7* تطبيق ممتاز ### 5/5 — 7 stars application *2018-12-16, version 4.5.0* Very helpful application I love it. ### 2/5 — Login Issues *2020-01-23, version 4.8.0* No matter what you do , keep trying , keep changing the password , there’s is no way you can login using the app. While online using the website is working fine . I also think the app is limited and needs more improvements . ### 2/5 — Language *2019-10-01, version 4.7.1* There’s no English version ### 2/5 — Language *2019-03-28, version 4.7.0* Kindly update me how to change the language into English of this application...! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*