# 澳門公共服務一戶通 — user reviews

> 23 indexed App Store user reviews of 澳門公共服務一戶通 by 澳門特別行政區政府行政公職局, rated 2.50/5 from 55 ratings.

- Source: https://appshunter.io/ios/app/id1105728184/reviews
- App overview in markdown: https://appshunter.io/ios/app/id1105728184.md
- Rating breakdown: 5★ 13 · 4★ 5 · 3★ 5 · 2★ 5 · 1★ 27

## Newest reviews (8 of 23)

### 1/5 — 系統

*2021-01-19, version 4.1.0*

我下載咗app，但係系統一直唔顯示

### 1/5 — It doesn’t work

*2021-01-06, version 4.1.0*

It doesn’t work at all!

### 1/5 — Never receive verification code

*2021-01-04, version 4.1.0*

Tried many times and never received verification code when trying to set up online application
It won’t even let me resend the verification code

### 1/5 — Doesn’t work

*2021-01-04, version 4.1.0*

Perhaps I’m asking too much - today’s only been the first week of this app being launched? But I can’t set up an account following prompts to fill in my UK phone number. I never received a text for authentication!

### 1/5 — 无法开户

*2021-01-04, version 4.1.0*

海外用宁沒法及时收到验证码，无法开户

### 1/5 — 未能開通

*2021-01-03, version 4.1.0*

幫助年老母親開通服務他的身分證是長者沒有有效期的已選項沒有有效日期但系統未能通過開通帳戶請盡快解決

### 1/5 — Facial Recognition Does Not Work Well

*2021-01-01, version 4.1.0*

Hard to use the facial recognition. Does “Look Up” mean just with the eyes or tilt the head to look up?

### 1/5 — Apps 非常差，經常死機

*2018-12-14*

Apps 非常差，經常死機

## Most critical reviews (10 lowest-rated)

### 1/5 — Waste my time, useless!

*2026-06-01, version 5.11.0*

Lead someone up the garden path

### 1/5 — Useless.

*2025-07-14, version 5.9.2*

If you are overseas forget it, it Cannot receive sms from this thing

### 1/5 — 無法取得驗証碼

*2023-11-06, version 5.7.4*

用海外電話無法取得驗証碼，你叫人如何開戶。設計這app的人要update 一下可以嗎？

### 1/5 — 新版5.7.1

*2023-09-24, version 5.7.1*

更新後居住在美國網上開澳門一戶通，但手機收不到驗證號碼。由9月9日開始每天都不能開戶，當局知道有問題嗎？

### 1/5 — 慢到cls

*2023-07-12, version 5.6.0*

澳門政府咁多錢
點解可以整到咁垃圾一個手機app

### 1/5 — Trash app

*2023-06-30, version 5.6.0*

Taking 3000 thousand years to load and register a new account .. 等到老咗

### 1/5 — 傻瓜設計，每次一打開app就一大堆通知要划到最後才能按確認

*2022-06-26, version 5.3.2*

設計者有冇用過啊大腦

### 1/5 — 無驗證碼

*2021-04-29, version 4.1.1*

美國手機號無法取得驗證碼！

### 1/5 — Keep tryinng, trying and trying again

*2021-02-09, version 4.1.1*

My parents can’t travel to Macau this year and this app was the only way. We tried 10x+ and then an update was released tried a few more times, then it worked finally. Friends and family have flocked to us for assistance, the keyword here is “persistence”, “patience”, and “phone” ideally..🤯good luck🙏🏻
-cosmeticnerd

### 1/5 — 驗證碼錯誤

*2021-01-21, version 4.1.0*

我在美國準備開戶，但驗証碼發生錯誤，手機收不到驗證碼

## Most praised reviews (5 highest-rated)

### 4/5 — GOV.MO

*2021-01-19, version 4.1.0*

I downloaded it from uk. It worked perfectly! I’m very impressed!
On inputting uk phone number, I included the zero (+44 075...) which enabled the sms. It didn’t work without the zero.
On the facial recognition “look up” seems to mean tilt your head up. I hope that helps.

### 4/5 — 加油

*2020-05-20, version 3.2.7*

難得有線上政務。一齊進步

### 2/5 — Can’t recover login and password. I can’t receive the SMS text overseas.

*2023-01-16, version 5.3.8*

App is not working correctly.  My registered telephone mobile number is US based. +1 country code.

### 2/5 — Cannot switch between accounts

*2021-07-13, version 4.2.0*

Cannot switch between personal account and government account.

### 2/5 — 一直顯示資料出錯

*2021-01-05, version 4.1.0*

系統一直顯示資料出錯，嘗試去按如何申請連接，不能用........程式需要update

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*