# 网易七鱼-全智能云客服专家

> AI-powered SaaS cloud customer service solution for businesses. (iPhone/iPad app by NetEase (Hangzhou) Network Co., Ltd..)

- Source: https://appshunter.io/ios/app/id1115553655 (this page in markdown: same URL + `.md`)
- Developer: [NetEase (Hangzhou) Network Co., Ltd.](https://appshunter.io/developer/371634018)
- Category: Business
- Price: Free
- Rating: 2.20/5 from 239 App Store ratings · 21 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.0 · 82 MB
- Languages: Chinese (Simplified, China)
- Released: 2016-05-24
- Data updated: 2026-09-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/id1115553655/reviews.md

## What is 网易七鱼?

网易七鱼是网易旗下的一款SaaS模式的云客服产品，致力于通过自主研发的客服机器人为企业客户降低企业管理成本，提高客户满意度，随时随地解决客户问题。以“七鱼改变客服，服务创造价值”的产品理念，为企业在客服工作效率、客服服务意识、客服专业化方面提供一整套的服务解决方案。

网易七鱼可以支持来自 APP、微信等其他多渠道的信息接入；同时支持图片、表情等多种沟通方式；支持呼叫客服查看数据及对外呼出；此外，云客服系统还对接了企业的 CRM；并且支持多种方式创建工单，方便跨部门协作以及问题跟进；最后，还会给企业提供给数据报表及分析。

## Key features

- AI-powered customer service robots
- Multi-channel information access (APP, WeChat)
- Image and emoji communication support
- CRM integration
- Ticket creation for cross-departmental collaboration
- Data reports and analysis

## Recent user reviews (10 of 21)

All indexed reviews: https://appshunter.io/ios/app/id1115553655/reviews.md

### 3/5 — 闪退

*2023-06-24*

最新版本，每次选择快捷回复一点发送就闪退，消息也是红色感叹号未发出状态

### 2/5 — 一分都不想给

*2020-06-08*

手机端消息提示屏蔽一个设置项都没有，吵死了

### 5/5 — 体验不错

*2020-06-05*

同类产品很多，用下来这个体验最好，果然网易出品必属精品

### 5/5 — 七鱼真心推荐啊，界面友好又稳定

*2020-06-05*

七鱼真心推荐啊，界面友好又稳定

### 5/5 — 解决大问题

*2020-06-04*

配套网页版使用的，虽然功能简单一些，但该有的都有了。

### 5/5 — 产品不错

*2020-06-04*

整体使用体验不错，智能化模块也做得好

### 5/5 — 不错

*2020-06-04*

不错，移动办公很方便，消息接收没出现问题

### 2/5 — 功能，故障

*2020-04-26*

手机上处理不了留言，提了很多次也不做优化，还有就是消息提醒延迟很严重，影响到相应速度，不好

### 1/5 — 软件这么垃圾开发人员你难道不知道吗？

*2020-04-24*

域名根本没办法登录

### 3/5 — 使用

*2019-07-27*

老是长时间不用就自己掉线

## Frequently asked questions about 网易七鱼

### What is 网易七鱼?

网易七鱼 is a SaaS cloud customer service product developed by NetEase. It aims to reduce enterprise management costs and improve customer satisfaction through its AI-powered customer service robots.

### What channels does 网易七鱼 support?

网易七鱼 supports information access from multiple channels, including mobile apps and WeChat. It also allows for communication via images and emojis.

### Can 网易七鱼 integrate with other systems?

Yes, the cloud customer service system can be integrated with a company's CRM. It also supports creating tickets in various ways for cross-departmental collaboration and issue tracking.

### What kind of data analysis does 网易七鱼 provide?

网易七鱼 provides enterprises with data reports and analysis to help them understand customer service performance and identify areas for improvement.

### What is the user sentiment for 网易七鱼?

Based on 239 ratings, 网易七鱼 has an average rating of 2.2 stars, indicating a generally negative user sentiment.

### When was 网易七鱼 last updated?

The latest version of 网易七鱼, 6.18.0, was last updated on April 13, 2026.

### Is 网易七鱼 available on multiple devices?

网易七鱼 is supported on iPhone, iPad, and iPod, making it accessible across various Apple devices.

### Does 网易七鱼 have ads?

No, 网易七鱼 does not contain advertisements.

## Version history (last 5 releases)

### 6.18.0 — 2026-04-13

同步灰度版本的更新内容

### 6.12.0 — 2025-11-21

1、新增在线客服筛选器
2、新增对部分微信小程序发送的消息的支持
3、修复已知问题

### 6.0.1 — 2024-04-11

1、修复呼叫功能状态异常的问题

### 6.0.0 — 2024-04-09

1、知识库列表，机器人列表支持滚动
2、增加ICP备案号
3、修复已知bug

### 5.10.0 — 2023-12-28

1.支持“国内版-海外版”切换
2.历史会话和留言记录交互优化

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All apps by NetEase (Hangzhou) Network Co., Ltd.: https://appshunter.io/developer/371634018

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*