# 极客修-手机维修上门服务 — 手机维修上门服务平台

> On-demand repair services for electronics and home appliances with certified engineers. (iPhone/iPad app by 重庆天极云服科技有限公司.)

- Source: https://appshunter.io/ios/app/id1294543324 (this page in markdown: same URL + `.md`)
- Developer: [重庆天极云服科技有限公司](https://appshunter.io/developer/1294543323)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 2.00/5 from 3 App Store ratings · 3 written reviews indexed
- Age rating: 17+
- Requires: iOS 12.0 · 43 MB
- Languages: Chinese (Simplified, China)
- Released: 2017-11-07
- Data updated: 2026-08-16
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/id1294543324/reviews.md

## What is 极客修?

【APP专享】下载APP领100元优惠，维修享专属客服VIP服务。
一、应用基础介绍
极客修 APP 是提供同城上门维修、居家养护服务的线上预约平台，可在线提交故障需求，预约工程师上门处理数码、家电、家居相关维修、安装、清洗业务。 下载 APP 可领取平台专项优惠，开通线上专属客服对接通道，便于用户跟进维修订单、咨询服务规则。
平台采用直营结合城市合伙人模式拓展线下服务网点，在国内多地设立线下维修中心，线上统一接收用户维修需求，线下由认证工程师上门完成检修服务。
二、服务响应与线下规模
1.用户提交维修订单后，客服 3 分钟内完成接单回复；服务区域内，工程师一般 1 小时抵达用户指定地点，常规故障可现场完成检修；
2.平台已在国内 300余个城市布局线下维修网点，在册维修工程师千余名，所有工程师需通过平台统一技术考核、服务规范培训后上岗；
3.服务结算采用先检修报价、用户确认后再支付费用的模式。
三、品牌合作与行业荣誉
1.2019 年，极客修获评中国消费者信赖品牌；
2.平台为天猫无忧购合作维修服务商、京东服务 + 授权维修合作方；
3.与人保、平安等保险企业达成碎屏险配套维修合作。
四、全品类服务项目
1. 手机维修
屏幕更换、设备电池更换、内存扩容、主板故障检修、零配件更换，覆盖华为、苹果等主流手机机型。
2. 智能设备维修
投影仪、跑步机、家用智能设备故障检修维护。
3. 电脑设备维修
笔记本、台式整机故障检测、系统重装、硬件升级；苹果平板、笔记本维修；台式 DIY 硬件组装调试。
4. 家电维修
电视、洗衣机、空调、热水器、燃气灶、油烟机故障检修与配件更换。
5. 家电深度清洗
空调、热水器、油烟机、洗衣机、冰箱、燃气灶内部清洁养护服务。
6. 水电维修
电路开关、灯具拆装更换，水管检修、全屋水电安装维护。
7. 管道疏通
马桶、地漏、洗手盆、洗菜盆、下水道堵塞疏通服务。
8. 家具门窗服务
床、桌椅、沙发、门窗安装与简易维保。
五、标准化服务规范
1.零配件供应：平台统一集中采购维修零配件，区分原装配件、兼容配件两类品类供用户自主选择；
2.收费规则：所有维修项目线上明码标价，工程师上门检测后，会结合设备故障给出完整维修方案与对应报价，用户确认后再开展维修；
3.数字化管理体系：自研 SaaS 订单管理系统，统一完成派单、订单溯源、售后记录存档；
4.工程师长效管理：设立极客修标准化培训体系，每月开展工程师技术考核；通过服务抽检机制监督上门服务质量。
5.服务覆盖品类：支持手机、电脑、家电清洗、管道疏通、防水补漏、开锁换锁、水电维修等 150 余种设备与居家服务场景。
六、售后反馈渠道
维修服务完成后，用户可对本次服务进行评价。若维修过程中出现疑问、服务纠纷，可通过以下渠道反馈诉求，平台客服将跟进协调处理：
1.微信公众号：极客修
2.官方网站：https://www.jikexiu.com
3.全国客服热线：4008-112-112

## Key features

- On-demand repair scheduling
- Certified professional engineers
- High-quality replacement parts
- Transparent pricing and quotes
- Repair process video recording
- Nationwide service in 140+ cities
- Phone, computer, and appliance repair

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/id1294543324/reviews.md

### 1/5 — 垃圾 骗钱软件没有售后

*2024-10-19*

很差劲的软件，垃圾的服务，慎用，维修水平差，平台垃圾

### 1/5 — 维修质量差，过保即坏，耍赖推诿不肯继续维修

*2023-08-21, version 3.4.15*

在极客修修理Macbook，维修人员检测后要换主板。换主板平台报价150元，维修人员已质量可靠为由忽悠客户支付1500多元。因为这部电脑是备份电脑，修理后几乎没有用过，今天开机又无法打开了，明显是维修质量差。反复联系客服一直推卸责任，以过保为由拒绝承担应尽义务。在这家平台修理电子产品一定要做好上当受骗的心理准备！

### 1/5 — 打开就闪退

*2018-06-02, version 1.0.6*

赶紧修复下，体验太差了也不支持X

## Frequently asked questions about 极客修

### What types of devices can I get repaired with 极客修?

极客修 offers repair services for a wide range of devices including mobile phones, laptops (including Apple iPads and MacBooks), smart devices like robots and treadmills, and various home appliances such as TVs, washing machines, air conditioners, and more.

### How quickly can I expect a technician to arrive with 极客修?

极客修 boasts rapid service, with a 3-minute response time for customer service and a goal of having an engineer arrive at your location within 60 minutes. Repairs are often completed on-site within 30 minutes.

### Is the pricing for repairs with 极客修 transparent?

Yes, 极客修 emphasizes transparent and upfront pricing. Fees are settled based on the actual fault, with unified quotations provided. If an assessment is needed, the engineer will present a repair plan and quote for your approval.

### Does 极客修 offer any discounts or promotions?

Yes, downloading the app can unlock exclusive benefits, including a 100 yuan discount coupon and VIP service with a dedicated customer representative for repairs.

### What is the user satisfaction rate for 极客修?

极客修 reports a very high user satisfaction rate, with a customer review rate of up to 99.9%, indicating strong positive sentiment among its over 10 million served customers.

### Can I track the repair process with 极客修?

Absolutely. 极客修 records the entire repair process and makes these videos available for users to view and query through their official website, ensuring security and peace of mind.

### What are the service standards followed by 极客修 engineers?

极客修 adheres to a '6S' service standard, which includes being smiling, sincere, professional, fast, safe, and规范 (standardized/规范).

### Is 极客修 available in my city?

极客修 has established repair centers in over 140 cities across China, providing doorstep repair services in major cities like Beijing, Guangzhou, Shanghai, Shenzhen, Chongqing, and Chengdu, among others.

## Version history (last 5 releases)

### 3.4.24 — 2026-08-01

优化服务内容

### 3.4.23 — 2025-12-02

fix bug

### 3.4.22 — 2025-04-10

优化界面内容。

### 3.4.21 — 2024-11-11

修复页面流畅度

### 3.4.20 — 2023-12-14

首页页面更新。

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## More apps by 重庆天极云服科技有限公司

- [极客修工程师](https://appshunter.io/ios/app/id1641498212)

All apps by 重庆天极云服科技有限公司: https://appshunter.io/developer/1294543323

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*