# 신라호텔 - 호텔예약 — The Shilla, Monogram, Stay

> Official mobile app for booking Shilla hotels, managing rewards, and accessing promotions. (iPhone/iPad app by HOTEL SHILLA CO.,LTD..)

- Source: https://appshunter.io/ios/app/id1297887151 (this page in markdown: same URL + `.md`)
- Developer: [HOTEL SHILLA CO.,LTD.](https://appshunter.io/developer/405423092)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 1.20/5 from 13 App Store ratings · 54 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.4 · 51 MB
- Languages: Korean, American English, Japanese, Chinese (Simplified, China)
- Released: 2017-11-06
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/id1297887151/reviews.md

## What is 신라호텔?

The mobile app provides a convenient way to use The Shilla, Shilla Monogram and Shilla Stay hotels. Shilla Rewards members can earn and redeem reward points in real time. 
Shilla Hotel’s official mobile app is designed to offer a wide range of customer services and benefits including hotel room&dining bookings, Shilla Rewards membership services and promotional notifications. 

1. Mobile App’s Key Features 
- Membership Sign up for the Shilla Rewards program. You can earn and redeem points in real time and view your points balance online. 
- Coupon s: On the mobile app, check out Shilla Rewards coupons available at your membership level. 
- Reservations : Room and dining reservation services are available. 
- Members Only : You can use our mobile check-in/check-out service in advance
- Special offers/events : Check out room packages and F&B promotions. 
- Notifications : With notifications, you are informed of promotions and member benefits. 
- Hotel information : You can access information about rooms, restaurants, wedding venues, banquet halls and other amenities. 
- Multilingual support : The app supports four languages(English, Korean, Japanese and Chinese).
- Other features : The app allows you to submit your questions or suggestions. 

2. Selective Access
- Notifications : Used to receive push notifications
- Photos : Used for attaching images
- Camera : Used for scanning coupon barcodes and attaching photos in Customer Support
- Biometric s : Used for biometric login (Fingerprint/Face ID)

* If selective access is disabled, services are still available but access to certain services may be restricted. 
** Hotel Shilla is seeking its mobile app users’ consent to app access, in accordance with Article 22-2 of the Promotion of Information and Communications Networks Utilization and Protection of Information Act.

## Key features

- Hotel room & dining reservations
- Shilla Rewards membership
- Earn and redeem reward points
- Exclusive member coupons
- Mobile check-in/check-out
- Promotional notifications
- Hotel information access

## Recent user reviews (10 of 54)

All indexed reviews: https://appshunter.io/ios/app/id1297887151/reviews.md

### 1/5 — 허접 그 자체

*2026-08-16*

포멧을 바꿀거면 제대로나 하든지 한눈에 잘 보이던 패키지 이벤트 복잡하게 숨겨놓고 멀쩡히 잘 되던 가격조회를 왜 바꾼겁니까? 메리어트 따라한다고 캘린더식으로 보이게 하면 뭐하나요 3번 조회하면 두번은 에러나서 볼수가 없는데? 허접해서 너무 불편해요

### 1/5 — 업데이트 후 본인인증

*2026-07-21*

어플 업데이트 후 새로 로그인하니 본인인증을 해야한다해서 했더니 휴대폰 가입자와 본인 정보가 일치하지 않는다고 본인인증이 안됩니다. 꽤나 오랫동안 써왔던 어플인데 당황스럽네요 고객센터 문의하기도 본인인증이 안되서 못합니다. 처리방안 요청합니다.

### 5/5 — 오 리뉴얼했네요

*2026-07-06*

올드함벗고 산뜻해졌네요 
기분이 좋아지는 화면들이에요 😍😍
예약하러가야지~

### 1/5 — 제발 어플좀 업글해줘요!! 없애버리던지

*2025-11-14, version 2.2.18*

로그인 안되는거 몇년전부터 왜 수정안함?! 돈벌어서 뭐하는지
몰라유..

### 1/5 — 에스 멤버 사용 불가

*2025-10-03*

올해부터 에스 멤버쉽 앱으로 사용하라는데 처음부터 금액 상품권 들어왔는지 앱으로 확인 조차 안 되더니 이젠 로긴도 안 됩니다. 아이디 로긴 안 되서, 네이버, 카톡 로긴도 시도했으나 모두 먹통. 이래놓고 앱을 이용하라고요?!!!! 
당장 내일 모레 식사 결제 하려는데 상품권 얼마 남아있는지도 몰라요. 쓰지 말라는거지요?!

### 1/5 — Cannot open in IOS system

*2025-08-27*

Cannot open this APP properly in iPhone

### 1/5 — 앱관리 안하나?

*2025-08-04, version 2.2.18*

팝업이 뜨는건지 앱 열자마자 흐린상태되고 아무것도 못함
진짜 스타트업 앱도 이거보다 낫겠다

### 5/5 — 신라에스 카드 이용 시 편리하네요.

*2025-05-15*

신라호텔 종종 이용하는데 신라에스 카드 할인이나 쿠폰사용이 편하네요.

온라인 체크인 푸시도 와서 잘 사용하고 있습니다.

### 1/5 — 대체 관리를 하는건지

*2025-05-02, version 2.2.17*

툭하면 지 멋대로 로그아웃되고 가입되어 있는 이메일과 이름을 아무리 입력해도 가입 안되있다고 뜨고 가입이력을 못찾으니 아이디도 못찾고 재가입해야되나요? 그럼 그 동안 싸인 리워드는 다 날리고요?

### 1/5 — 어느순간부터 빈 팝업같은게 뜨면서 아무것도 터치가 안됨

*2025-03-12*

어느순간부터 빈 팝업같은게 뜨면서 아무것도 터치가 안됨.
앱이 켜지자마자 뜨는거라 아무것도 시도할수가 없음.

## Frequently asked questions about 신라호텔

### What does the Shilla Hotel app do?

The Shilla Hotel app allows you to book rooms and dining at The Shilla Seoul, The Shilla Jeju, and Shilla Stay hotels. It also provides comprehensive Shilla Rewards membership services, including earning and redeeming points, accessing coupons, and viewing your points balance. You can also receive notifications about special offers and hotel information.

### How can I use Shilla Rewards with the app?

You can sign up for the Shilla Rewards program directly through the app. Once a member, you can earn and redeem reward points in real time, check your points balance, and view exclusive Shilla Rewards coupons available at your membership level. The app facilitates seamless management of your loyalty account.

### Is the Shilla Hotel app free to use?

Yes, the Shilla Hotel app is free to download and use. There are no charges for booking rooms or dining through the app. While the app itself is free, actual hotel stays and dining experiences will incur costs.

### What languages does the Shilla Hotel app support?

The app offers multilingual support to cater to a global audience. It is available in four languages: English, Korean, Japanese, and Chinese, ensuring a convenient experience for international travelers.

### Can I check in or out using the app?

Yes, members can utilize the mobile check-in and check-out service in advance through the app. This feature is exclusively for members and aims to streamline the hotel arrival and departure process.

## Version history (last 5 releases)

### 2.2.26 — 2026-08-26

- iOS version optimization and changes to minimum supported specifications

### 2.2.24 — 2026-07-22

- Applied app obfuscation to enhance security
- Updated push management features

### 2.2.23 — 2026-07-16

- Applied app obfuscation to enhance security
- Updated push management features

### 2.2.22 — 2026-07-01

The Shilla Hotels & Resorts app has been renewed.
Download the newly updated app now and enjoy an enhanced booking experience along with a wide range of exclusive member benefits.

### 2.2.21 — 2026-04-09

This update contains app convenience.

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## More apps by HOTEL SHILLA CO.,LTD.

- [신라면세점-뷰티,패션,주류 면세 쇼핑](https://appshunter.io/ios/app/id657305753)
- [新罗免税店](https://appshunter.io/ios/app/id915646377)
- [SRS Business Travel Management](https://appshunter.io/ios/app/srs-business-travel-management/id1029278768)
- [新羅免税店](https://appshunter.io/ios/app/id1217302900)
- [The Shilla Duty Free Shop](https://appshunter.io/ios/app/the-shilla-duty-free-shop/id1413656713)

All apps by HOTEL SHILLA CO.,LTD.: https://appshunter.io/developer/405423092

## Related topics

[shilla hotel](https://appshunter.io/ios/topics/shilla-hotel) · [shilla](https://appshunter.io/ios/topics/shilla)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*