# תן ביס — user reviews > 67 indexed App Store user reviews of תן ביס by 10bis.co.il, Ltd, rated 4.30/5 from 1,756 ratings. - Source: https://appshunter.io/ios/app/id434368191/reviews - App overview in markdown: https://appshunter.io/ios/app/id434368191.md - Rating breakdown: 5★ 1,293 · 4★ 167 · 3★ 53 · 2★ 39 · 1★ 204 ## What do users think of תן ביס? Overall sentiment: negative **Pros** - ⭐ Favorite app - 👍 Easy to use - 🚀 Life made easy - 🔍 Good selection of restaurants **Cons** - 🚫 Terrible customer service - 🤖 No human support, only scripted bot answers - 🕰️ Slow delivery times - 💰 Expensive, overpriced food - 🤯 Horrible experience and app - 🔒 Unable to register with international number - 🐛 App crashes frequently - 🤔 Confusing user interface - 🤷‍♀️ Inconsistent order tracking **Commonly reported bugs** - Unable to change delivery address after order - Ordering issues with future delivery times - Inconsistent behavior across web and app **Most requested features** - Add option to favorite restaurants - Improve order editing and cancellation - Support international payment methods - Enhance user account management ## Newest reviews (17 of 67) ### 2/5 — Poor restaurant choice and regular problems with orders *2026-02-06* Ten bis is so much inferior to Wolt, it’s ridiculous. Their restaurant selection especially on Fridays is extremely limited. And we’ve had several orders not delivered due to some problems that occurred after we’d placed them. The support team is responsive and issues refunds but what good does it do when you have hungry teenagers waiting for their meals?! ### 2/5 — Bad customer service, limited restaurant selection *2024-11-17, version 16.4.3* Bad customer service, limited restaurant selection ### 3/5 — Please add a ❤️ option *2024-01-21* App is somewhat easy to use but please add a way to favorite restaurants and have them all under one list. ### 4/5 — הצעה לשיפור *2023-09-04, version 12.10.0* אפליקציה נוחה , התשלום עם מס כרטיס קצת מסורבל. ברקוד אישי יכול להיות נוח או התמממשקות לApple pay. ### 1/5 — Horrible application *2021-02-17, version 9.9.0* Horrible experience and horrible customer service! I have deleted this horrible app and you should think twice before downloading and thinking of using it. ### 1/5 — no option to reset password *2021-01-07* no option to reset password ### 3/5 — Some features are missing *2020-12-30* For a start, why a tracker is an extra feature for a restaurant to pay for in order to show it? Nonetheless, when ever it’s available it never shows the correct route or time until it arrives. Also, some other features, such as splitting the bill using two different cards, while integrated good enough to the website, is a pretty nightmare when it comes to the app itself. ### 1/5 — עוד אפליקציה שמפרה את הפרטיות של המשתמשים *2020-12-09, version 9.8.7* זכיתם לכוכב אחד על האילוץ להזין מספר טלפון מבלי אפשרות לבחור. ### 1/5 — Awful with minimal improvement *2020-12-01* App crashes all the time **Developer response:** שלום , על מנת לבדוק ותטפל בבעיה שציינת נשמח באם תשלח לנו את הנייד שלך למייל: service@10bis.co.il ונשמח ליצור עימך קשר ### 1/5 — Terrible and shocking *2020-11-18* I ordered food after I saw that that same restaurant has a menu online with an option to order. All items were more expensive on the 10bis menu ### 3/5 — משוב אחד קטן גדול *2020-10-29, version 9.8.4* למה בהזמנה חוזרת אין עריכה? ### 1/5 — Terrible customer service *2020-07-08* Impossible to reach a customer service representative. Awful experience. ### 1/5 — For locals only *2020-06-22* Unable to register an account with an international number ### 1/5 — Bad chat support - app bugging *2020-06-15* 4 times I tried to place an order - 3 times the chat support didn’t have a clue what to do. Wolt has 1000x Better User experiences and excellent choice of restaurants. ### 1/5 — למה ביטול הזמנה כזה מסובך??? *2020-04-07, version 9.6.7* פשוט תוסיפו כפתור לביטול הזמנה!!! ### 4/5 — My go to sushi *2020-02-26, version 9.6.0* oshi oshi for a few years now has been my go to sushi place in Modiin. Excellent customer service. We’ve had a few occasions when they’ve messed up the order or been slow on delivery and every time they are quick to take responsibility. ### 1/5 — יש עוד הרבה מה לשפר *2019-12-22, version 9.5.4* יש בעיה לעיתים לעשות הזמנה מהאפליקציה מבקש לבחור שעה עתידית ואז אי אפשר להמשיך לעשות הזמנה אלא רק מהמחשב וזה אחרי רבע שעה עם שירות לקוחות. כרטיסי אשראי בינלאומיים לא מתקבלים (יש חיוב של שקל כנראה למטרת ווידוא) וכל זה ללא שום אימפורמציה באתר. ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid Using at All Costs. *2026-08-17* I have had several terrible experiences particularly with the customer support team using this app, and my most recent one has been so appalling & has left me baffled by the lack of regard that this company clearly has for their users who spend their hard-earned money to receive a service through their app, they do not fulfill that service, & their support team essentially says “too bad, deal with it.” To provide context for my most recent experience, I used the Ten Bis app to order $130+ worth of groceries delivered to my home. The particular store I ordered the groceries from on the app apparently fulfills the orders themselves using their own couriers, not Ten Bis’ couriers, and after placing an order on the app with them, I received an SMS from the grocery store with a link to track my order. After waiting nearly 2 hours & still had not received my order, I checked the tracking link which said that my order had been delivered to my home. I checked outside of my door to see if the courier left it outside, nothing was there. I contacted Ten Bis’ Customer Support Team via their chat, informed them of the situation, and sent them a screenshot from the tracking link that claimed my order had arrived when it in fact had not, therefore, I was requesting a full refund. After nearly 2 hours of back & forth with the Support Team member, they said that I needed to contact them the following day because they needed to talk with the grocery store about the situation, and it was late in the evening, so they would only be able to do so the following day. The following day, I contacted the Support Team again to inquire about my refund for the order that I did not received, again, they went back & forth with me again, and eventually told me that they couldn’t get ahold of the grocery store, so they had to speak with me again the following day. This happened for 5 days. 5 days, they told me that they were unable to get in touch with one of their largest grocery store partners & kept putting me off. Finally, today, I reached back out AGAIN, and they said that they finally got ahold of the grocery store, the store told them that the order was delivered, and so there is nothing that they can do, I am not getting my money back. I am astounded at the fact that not only did I pay them to receive groceries that were never provided to me, but then I had to contact them repeatedly over the course of five days for them to tell me that they aren’t going to do anything. I am not accusing Ten Bis as a company of anything officially, but if I pay money to anyone or an entity for a good or service, and that person or entity does not provide me what I paid them for, and also does not reimburse me for what I did not receive, I would call that theft. I would call that stealing from me. Again, I am not accusing them of this, but this is my experience from today, and any rational person would come to this conclusion from this situation as it occurred. Do yourself a favor, don’t use this app. Save your money, go to Wolt or another one of their competitors, don’t give them your hard earned money- unless you enjoy gambling your money away paying for a service that you may or may not receive, but either way, you’re not getting that money back. ### 1/5 — שירות מזעזע *2026-05-09, version 17.14.1* מאוד לא מומלץ להזמין אוכל מהאפליקציה הזאת! החלטתי להזמין מ״תן ביס״ פעם נוספת לאחר שבפעם אחרונה שהזמנתי מהם המתנתי למשלוח יותר משעה וגם הפעם השירות שלהם היה פשוט מתחת לכל ביקורת! לאחר שהפעם המתנתי להזמנתי במשך שעה וארבעים דקות נאלצתי לבטל אותה כי שירות הלקוחות לא היה יכול לתת לי אפילו זמן משוער למתי המשלוח יבוא בקיצור תחסכו מעצמכם את כאב הראש ותזמינו מאפליקציה אחרת. ### 1/5 — Worst delivery service app I’ve ever used *2024-10-10* The customer support doesn’t know what it’s doing and the app doesn’t even let you order ### 1/5 — service suckz *2024-05-27* no human support whatsoever, dumb bot with a poorly written scripted answers is covering the luck of proper service. always waiting for the service with no luck.. hire more support agents! make the deliveries delivered in time! ### 1/5 — כל אלטרנטיבה עדיפה *2024-03-27, version 14.4.0* אפליקציה שבנויה באופן גרוע, לא נגיש, מיושן. יש הרבה פעולות שאי אפשר לעשות בה והיא מפנה לאתר אינטרנט. שירות לקוחות הכי גרוע שנתקלתי בו בחיים. מחקו לי את המשתמש ואז אומרים לי שוב ושוב להתחבר אליו למרות שאין לי אפשרות. לא פותחים משתמש חדש ופשוט נעלם הכסף שאני מקבלת מהחברה בגללם. ### 1/5 — Steve *2023-07-14* The worst application in the world ### 1/5 — הזמנתי באלפי שקלים *2023-03-22, version 12.1.4* לאנשים שאוהבים לשלם פי 2 על האוכל שלהם ולקבל מנות קטנות שלא משביעות ### 1/5 — לא להתקרב, פשוט שירות לקוחות נוראי *2023-02-06, version 12.1.0* רק יודעים לקחת כסף ואתה צריך לשלם על טעויות שלהם, 5 שיחות עם שירות לקוחות ועדיין לא אכפת להם כלום, ממש חזירות!!!!! ### 1/5 — Not very good overall *2022-11-22* Despite the good selection of restaurants on the app they still manage to make it a bad app through poor user interface and horrible customer support and service. ### 1/5 — שינוי כתובת לאחר הזמנה *2021-06-19, version 10.0.1* אם הזמנת בטעות לכתובת לא נכון אי אפשר לעשות שינוי כתובת לאחר ההזמנה השירות לקוחות מבטלים את ההזמנה ואם הביטול קורה אחרי שעת הסגירה של המסעדה (שההזמנה היה לפני שעת הסגירה) אחרי שהשירות לקוחות מבטלים אי אפשר להזמין שוב זה אבסורד שחברה שהשירות לקוחות חשוב להם אין דבר כזה מינימאלי כמו לשנות כתובת ## Most praised reviews (10 highest-rated) ### 5/5 — Yay *2024-01-29* The app has been improving a lot in the past year! And the service too ### 5/5 — Waaa *2020-08-20* It’s closed👺 ### 5/5 — Life made easy *2020-08-16, version 9.7.9* No hassles being English and trying to order food you like to your door ! Great app. Easy to use. ### 5/5 — I’m a sushi King *2019-12-18* I love sushi and I was born in California and raised in Louisiana! I’ve had nothing but incredible high quality sushi/sashimi back in the states. So far Umami has not only the cheapest price in Israel but has the highest quality and quality for your buck! Great fresh tasting fish and great sushi chef. Recommend for anyone to take out and enjoy. They are installing a bar for beverages now👍 ### 5/5 — מיכאל *2019-07-09, version 9.2* הזמנתי משלוח מנגיסה סושי ב 18:10 ורק ב 20:00 הגיע המשלוח ללא כל התנצלות כאילו שכך זה צריך להיות. הזמנתי מתן ביס ונראה שהם לא שולטים במסעדות ולא עושים כלום שדבר כזה לא יקרה. פניתי לנציג תן ביס שמוסר לי -״המשלוח בדרך״... חוצפה ### 5/5 — Favorite App *2019-03-21* I order food through the app almost every day. Very reliable, quick, and easy. Highly recommend!! ### 5/5 — אחלה תן ביס שבעולם *2017-03-14* נשבע שאחלה תן ביס שבעולם וואי איזה גאונות תודה רבה ימלכים מי שהמציא את זה מלך גאון ימלך!!! ### 5/5 — Great app! *2017-03-03* Improved a lot since previous versions. ### 5/5 — אפליקציה מעולה, מצילה אותי כל פעם מחדש! *2016-08-14, version 7.7.6* איזה כיף שסוף סוף יש אפליקציית משלוחים עם הטבות שוות, ממש כמו בחו״ל! תענוג! ### 5/5 — Finally a modern efficient app. *2015-10-21, version 6.0* Good work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*