# Планета Кіно — user reviews > 167 indexed App Store user reviews of Планета Кіно by TRIUMF MEDIA GRUP, TOV, rated 4.84/5 from 1,770 ratings. - Source: https://appshunter.io/ios/app/id593841464/reviews - App overview in markdown: https://appshunter.io/ios/app/id593841464.md - Rating breakdown: 5★ 1,610 · 4★ 100 · 3★ 22 · 2★ 6 · 1★ 32 ## What do users think of Планета Кіно? Overall sentiment: negative **Pros** - 👍 Convenient app - 🚀 Fast and responsive - 💡 Great user experience - 👍 Intuitive interface - 👍 Excellent Ukrainian version **Cons** - 🐛 Crashes and stability issues - 🐛 Compatibility problems with iOS versions - 🐛 Login and account issues - 🐛 Unreliable payment processing - 🐛 Outdated and cluttered design - 🐛 Lack of features and functionality **Commonly reported bugs** - Crashes on launch - Keyboard issues - Incorrect movie information - Seat selection problems - Payment failures **Most requested features** - iPad version - More language options - Improved seat selection - Ability to save and retrieve purchased tickets - Enhanced bonus/loyalty program integration ## Newest reviews (16 of 167) ### 3/5 — Can’t pick any date except tomorrow *2025-07-15, version 3.1.0* Can’t pick any date except tomorrow ### 2/5 — Bad *2025-07-03, version 3.0.10* The application works very poorly, does not load anything, freezes and does not allow you to buy tickets for the session! Very bad! ### 2/5 — Not working *2025-03-09, version 3.0.5* After you updated the app it had stopped working on my IPhone XR. ### 2/5 — Apple Pay disappeared with new version *2025-01-18, version 3.0.2* Please bring back Apple Pay ### 3/5 — Менш корисний для іноземців і людей які не люблять дубляжу *2025-01-16, version 3.0.2* У старому додатку можна було фільтрувати фільми за оригінальною мовою. У новому це неможливо. Зараз потрібно набагато більше часу і терпіння щоби знайти фільм для себе. Новий додаток виглядає красиво, але його корисність, на жаль, менша. ### 1/5 — проблема *2025-01-14, version 3.0.2* не працює з ios 15 краш при запуску ### 2/5 — After major update add doesn’t work and open *2025-01-14, version 3.0.2* After major update add doesn’t work and open Iphone XR ios 17 ### 1/5 — Прибрали Apple Pay та всі збережені майбутні премʼєри *2025-01-14, version 3.0.2* Я не хочу вводити кожного разу свою картку в сторонньому вікні лікпей, дякую. Тим паче, воно не дає привʼязати картку в додаток, бо трид секьюріті не працює. До речі, це вікно оплати виглядає дуже стрьомно. І при цьому всьому оплата через моно не проходить. На одинадцятий раз ваше вікно що сталася халепа починає прям харити. ### 2/5 — Your payment form is a complete disaster *2023-07-26, version 2.9.5* Fix this. This just makes your app unusable. No ApplePay, when you tap on card number field screen just slides down and to paste it in you need to perform some sick dark magic with your screen. Expiration date screen are just some sort of bad joke. Just give me there a normal numberpad, come on! After all those suffering, you can will just receive an “merchant error, please reload your page”, obviously without any way to retry this crap. And then, tickets you picked will be locked for next 15 minutes, because screw you. ### 4/5 — App crashes *2023-07-03, version 2.9.3* The app crashes when I go to the Bonuses tab ### 3/5 — Tickets for today *2023-06-25, version 2.9.3* I can’t buy tickets for today. I mean I don’t see them in my app. Only for tomorrow or later ### 4/5 — Ipad *2023-04-27, version 2.9.3* Зробіть ще додаток для iPad ### 1/5 — Apple Pay doesn’t work *2021-10-23, version 2.8.1* Why did you add the button if it doesn’t work. Why should I input my card’s number if you added this button or function. No sense ### 1/5 — 1. *2021-10-06, version 2.7.1* как и сайт так и приложение не понятное, не понятно какой кинотеатр выбираешь, кликаешь на дату, не выдает, где менять дату или кинотеатр не понятно. в общем 1 бал. ### 2/5 — Реклама *2021-09-18, version 2.7.1* Реально нашёлся имбецил, который решил, что запускать рекламу кинотеатра в своей же приложухе — отличная идея. ### 1/5 — Terrible *2021-07-12, version 2.7.0* Both the web and the app take too long to respond. App is slightly better, but still it's impossible to do anything, I can't buy tickets and even see the showtimes for the film. I love PlanetaKino, but online services are simply useless. #frustrated ! ## Most critical reviews (10 lowest-rated) ### 1/5 — Застосунок не працює *2025-11-27, version 3.5.0* Не можу ввійти в аккаунт , не можу прибрати клавіатуру по верх застосунку, кепський застосунок ### 1/5 — New app design is absolutely stupid and has too much bugs. *2025-06-15, version 3.0.10* New design looks overloaded and absolutely not understandable. I can not find how to use my bonuses and the button “Certificates” does not work. The previous design was much more better! ### 1/5 — I like it, but… *2025-05-03, version 3.0.7* I bought iPhone with IOS 18.4 and application ain’t work. On my old Xiaomi Redmi Note 5 it’s working without issues. I fall in love with you guys, so I believe what you’ll fix that issue. My machine iPhone XR with IOS 18.4. P.s: Application just show off and I see work page ✌️ ### 1/5 — Crashing *2025-04-15, version 3.0.7* Just crashes when starting up ### 1/5 — iPhone 7 вилітає додаток *2025-04-10, version 3.0.7* При запуску програми відразу ж вилітає і не завантажується, починіть. ### 1/5 — Not comfortable navigation *2025-04-10, version 3.0.7* Please roll back all the UI changes, it looks so unfriendly to user, navigation is uncomfortable. I don’t want even to use the app. It is one more example of unsuccessful redesign (as juice Tropicana). ### 1/5 — Додаток *2025-03-27, version 3.0.7* Незручний у користуванні ### 1/5 — The App doesn’t work *2025-03-03, version 3.0.5* The App crashes on Iphone XR, IOS 17.7.2. The problem is actual from the launching of the new app. Please fix this ### 1/5 — Awful website and the app *2025-02-22, version 3.0.4* I rarely comment on anything, especially if it's negative, but your app and website are just awful, I can't use them, so the only way for me is to go to the nearest movie theater and waste an hour or hours of my time on minutes of work I could’ve done on the app if it worked. ### 1/5 — Це якийсь капець *2025-02-04, version 3.0.3* Після оновлення додаток став просто нестерпним. Не можу подивитись ні фільми, ні оформити знижку, ні ввести промо код, ні глянути розклад фільмів на інший день крім сьогодні 🤐🤢 ## Most praised reviews (10 highest-rated) ### 5/5 — Вылетает. *2025-01-23, version 3.0.2* Приложение вылетает не запустившись. iPhone XR iOS 17.7.2 ### 5/5 — Молодцы!!! *2021-10-11, version 2.7.1* Крутое приложение, с электронным возвратом билета, если срочно придётся. Всё интуитивно и понятно 😊👍 ### 5/5 — Sharing tickets *2021-09-21, version 2.7.1* If I bought several tickets - can I somehow share them with my friends right from the app (without using apple wallet or pdf file from email)? ### 5/5 — Multiple Languages *2021-06-11, version 2.7.0* The app is awesome, It would be more comfortable it you can add multiple languages fir this platform. i.e English, Russian ### 5/5 — Спасибо за кино! *2021-02-27, version 2.7.0* Отличный кинотеатр в Ривер Молл!!! Хотелось бы больше фильмов на английском языке:) ### 5/5 — Best User experience *2021-02-15, version 2.7.0* I working as a UX designer and want to thank the developers and designers for a great job! ### 5/5 — 💛 *2021-01-01, version 2.7.0* Great app for great movie service:) ### 5/5 — Simply the best *2020-08-16, version 2.6.3* You cannot find a better cinema in the city. Service is super , design is great, environment is awesome! ### 5/5 — После обновления не открывается приложение! *2020-03-07, version 2.6.2* После обновы приложение не открывается ### 5/5 — Carshes on startup! *2020-02-11, version 2.6.1* Crashes on startup after splash screen. iPhone 8 iOS 13.1.3 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-08.*