# 天鹅到家极速版-一站式家政服务平台 — 懂生活的人都在用它

> Comprehensive home services platform with certified professionals and robust guarantees. (iPhone/iPad app by Tianjin Haodaojia Information Technology Co., Ltd..)

- Source: https://appshunter.io/ios/app/id897342825 (this page in markdown: same URL + `.md`)
- Developer: [Tianjin Haodaojia Information Technology Co., Ltd.](https://appshunter.io/developer/1591244601)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 4.70/5 from 769 App Store ratings · 31 written reviews indexed
- Age rating: 12+
- Requires: iOS 11.0 · 103 MB
- Languages: American English, Chinese (Simplified, China)
- Released: 2014-07-24
- Data updated: 2026-09-04
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/id897342825/reviews.md

## What is 天鹅到家极速版?

天鹅到家 APP 提供保洁、做饭钟点工、保姆、月嫂等家政服务的在线预约与匹配。用户可在 APP 内浏览服务项目、查看阿姨信息与资质、在线签约并管理订单，平台提供从预约到售后的全流程服务支持。
【服务亮点】
保洁与日常清洁 —— 按需预约，上门服务
日常保洁、全屋清洁支持按次或套餐预约，系统匹配认证保洁师，常用阿姨可锁定复约，覆盖9大区域基础清洁与整理。
保姆与居家照护 —— 严格筛选，持证上岗
保姆、育儿嫂需实名认证、健康体检与背景调查，完成服务培训后持证上户，服务含家务、老人陪护与儿童看护，不合适按规则协调更换。
月嫂与母婴护理 —— 分级认证，专业照护
月嫂经专项考核与体检，按等级对应34–67项母婴护理清单，涵盖新生儿照料与产妇恢复，平台设培训学校持续保障专业性。
售后与安全保障 —— 订单投保，专属客服
订单默认投保人身与财产双保险，问题经APP客服反馈、专人跟进，退费与更换以签订的服务协议为准。

【联系我们】
您在使用中有任何的问题或建议都可以通过以下方式进行反馈：
---官网地址：https://www.daojia.com---微信公众号/小程序：天鹅到家
---天鹅到家App：“在线客服”或“意见反馈”
---新浪微博：“天鹅到家”
---24小时客服热线：4009-034-386

找保姆、保洁、月嫂用天鹅到家APP！更多精彩服务，等你发现哦~

## Key features

- Multi-city coverage
- Certified and trained professionals
- Identity and skill verification
- Online screening and interviews
- 1-on-1 consultation
- Insurance and replacement guarantee
- Five-pillar safety assurance

## What do users think of 天鹅到家极速版?

Overall sentiment: negative

**Pros**

- 👍 User-friendly and convenient platform
- 🚀 Fast response and quick service
- ⭐ Professional and dedicated service workers
- 💰 Reasonable and competitive pricing
- 📱 Good service variety and options

**Cons**

- 😞 Inconsistent service quality
- 🚫 Lack of accountability and integrity
- 📞 Poor customer service responsiveness
- ⚠️ Dishonest pricing practices
- 🔄 Frequent service cancellations without notice
- 👤 Inadequate worker training and vetting
- 💳 Payment disputes and refund issues
- 😤 Unprofessional worker behavior
- 🚨 Safety concerns with unqualified workers

**Commonly reported bugs**

- App crashes within 30 seconds of opening
- Login functionality issues on some devices
- iOS cancellation page is poorly designed
- Automatic service cancellations without notification
- No feedback mechanism available

**Most requested features**

- GPS tracking for service workers in real-time
- Ability to disable promotional text messages
- Improved cancellation interface for iOS
- Worker rating transparency to users
- Better feedback and complaint channels

## Recent user reviews (10 of 31)

All indexed reviews: https://appshunter.io/ios/app/id897342825/reviews.md

### 1/5 — 月嫂不懂照顾宝宝

*2024-12-03, version 9.4.0*

这家的月嫂还会虐待宝宝，想尽办法不让宝宝哭，会将奶嘴塞住宝宝的口，不让他哭。当宝宝大哭的时候便灌奶，一个月大被灌120+ml 的奶，又不懂拍嗝，还将宝宝趴在床上，宝宝大喊😡

### 1/5 — 垃圾中的战斗机

*2023-07-21*

给顾问argue他们提供的资料被拉黑踢出群，他们就是这样服务的！

### 1/5 — 缺乏诚信

*2023-07-14, version 9.2.1*

缺乏诚信

### 2/5 — annoying text msgs every 2 days

*2023-05-26*

good service, but they sms text u every 2 days to use their service.  no way to turn that off.

### 1/5 — 缺乏诚信

*2021-04-13, version 8.2.8*

缺乏诚信

### 1/5 — 阿姨的评分不对用户显示

*2021-03-09*

那我打分评价的意义在哪？

### 1/5 — 服务极差

*2021-01-18*

客服和保洁服务质量都极差！保洁磨洋工，浑水摸鱼，没打扫干净。联系客服还拒绝返工。还问我自己打扫干净了为什么还需要保洁员返工。没有完成工作也不退费，彻头彻尾的无赖！

### 1/5 — 不好用

*2021-01-13*

以前的师傅很专业，商家也回复很快。现在清洁阿姨没有经验，培训不到位，能选的阿姨也少。
联系商家下单，半天没有动静。试了几次不会再用了。卸载

### 1/5 — 忽悠人

*2020-06-14*

收30元預約費，約19：00點。一會兒電話來要求改明天。騙人。

### 2/5 — bad update

*2020-01-17*

it used to be that you just book a time and it’s done, now you need to match or something... dumb

## Frequently asked questions about 天鹅到家极速版

### What kind of services does this app offer?

This app is a comprehensive home service platform offering a variety of services including household cleaning and professional training for blue-collar workers. It aims to help users manage household chores and enjoy a better quality of life.

### How does the app ensure the quality and safety of its service providers?

The app rigorously vets its service providers through professional skills training, certification, identity verification, and health check reports from designated medical institutions. It also offers five major guarantees including brand strength, worker identity, training, personal and property safety, and after-sales support.

### Is this app free to use?

The app is free to download and use. While the description doesn't detail specific costs for services, it implies a model where users can access and book services, with potential in-app purchases for premium features or services.

### Which cities are covered by this service?

The service is available in multiple cities across China, including Beijing, Shanghai, Hangzhou, Xi'an, and Shenzhen, making it convenient for users in these locations to access home services.

### What kind of support is available if I have issues with a service?

The platform provides comprehensive after-sales support, including insurance coverage for services. If there are any issues, users can benefit from free replacements, ensuring a flexible and satisfactory service experience.

## Version history (last 5 releases)

### 9.5.4 — 2026-08-20

信息更新，优化用户体验

### 9.5.3 — 2026-07-22

信息更新，优化用户体验

### 9.5.2 — 2026-07-03

信息更新，优化用户体验

### 9.5.0 — 2026-06-15

性能升级，优化用户体验！！！

### 9.4.9 — 2025-12-30

优化支付功能，提高用户体验

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## More apps by Tianjin Haodaojia Information Technology Co., Ltd.

- [到家商家版](https://appshunter.io/ios/app/id1078188610)

All apps by Tianjin Haodaojia Information Technology Co., Ltd.: https://appshunter.io/developer/1591244601

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*