# 海尔智家 — 海尔智能家居体验交互平台 > Smart home control, services, and shopping platform for Haier appliances. (iPhone/iPad app by haier.) - Source: https://appshunter.io/ios/app/id982191521 (this page in markdown: same URL + `.md`) - Developer: [haier](https://appshunter.io/developer/385688600) - Category: Lifestyle, Utilities - Price: Free - Rating: 3.45/5 from 10,986 App Store ratings · 66 written reviews indexed - Age rating: 17+ - Requires: iOS 12.0 · 312 MB - Languages: Chinese (Simplified, China) - Released: 2015-06-09 - Data updated: 2026-08-27 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/id982191521/reviews.md ## What is 海尔智家? 海尔智家APP是海尔智家推出的智慧家庭总入口，可以发现、连接和管理海尔集团所有品牌的智能家电，实现智能设备之间的互联互通，一键实现智能家居设备的场景化控制；从安装调试到维护保养，享受五星级服务；海尔官方商城为您带来便捷购物新体验，从智能家电到家居生态，畅享一站式购物；海尔智家APP致力于帮您实现高品质的智慧生活，让您畅享智能、便捷、舒适的智能家居新体验，开启美好生活新篇章。 ■设备互联，快捷控制 轻松连接海尔旗下全品牌智能家电，实现设备互联互通，操作便捷。提供智能控制、信息查询、能耗管理等功能，支持多种快捷操作方式，一站式智能解决方案。 ■智能场景，创新体验 DIY个性化智慧场景，探索极客模式，同时可根据操作习惯推荐场景，一键开启。 ■家电服务，一键直达 提供家电购买、送装、保养、维修等全流程服务，可轻松查询维保进度和家电购买及保修期等信息，做您家电全生命周期智能管家。 ■智家商城，畅享品质 智家商城涵盖海尔旗下全品牌优质家电及相关生态产品，为您提供一站式购物体验，轻松满足各种家居需求。 ■智家会员，专属权益 专属会员福利，海量积分礼品，为您提供更多好玩有趣的活动。 【联系我们】 每一次的进步都离不开您的支持和关注，我们非常期待您的各种点赞和吐槽。可以通过以下方式和我们反馈: (1)海尔智家App-->我的-->在线客服 (2)海尔智家App-->我的-->建议留言 ## Key features - Connect and control Haier smart appliances - Create personalized smart home scenes - Access appliance purchase and service information - Shop for Haier appliances and ecosystem products - Exclusive member benefits and activities ## Recent user reviews (10 of 66) All indexed reviews: https://appshunter.io/ios/app/id982191521/reviews.md ### 2/5 — Please add the English language and Egypt country *2025-12-12* The problem is not supporting the English language and my number is Egyptian so the app can’t sign in or login so what can I do? ### 1/5 — 智残的App *2025-10-04* 非常粗糙原始的App！ 被误导的产品描述骗了， 而买了海尔“智能门锁”。App基本只有2个有用功能： 开关门记录， 以及产生临时开门密码。 远程产生临时开门密码被吹嘘成 “远程开锁 ”。绝大部分设置操作是必须在“智能门锁”上操作。 **Developer response:** 智能门锁作为家庭安全的重要设备，大多数操作需在门锁本地完成，以确保安全性。远程开锁属于应急功能，使用时需确保有家人或用户在门锁旁配合操作（例如，家人按门铃后，在app弹窗提示的1分钟内点击开锁）。感谢您选择我们的产品，使用中如有任何疑问，欢迎随时联系我们，我们将及时为您提供帮助！ ### 1/5 — Super slow and always loading *2025-08-21* Roomba map takes forever to load ### 1/5 — What a shame *2025-08-04* Really? Your app is not in English? With all of your customers what if they don’t have a Chinese number or literally DON’T READ CHINESE !!! ### 1/5 — 更新后根本用不了 *2025-07-02* 还不如不更新呢 **Developer response:** 您好，非常抱歉给您添麻烦了，小海向您真诚道歉，目前APP已于7月3日凌晨0点08分全面恢复运行，请您查看使用。感谢您的支持与包容。 ### 4/5 — 突然卡顿 *2025-07-02* 今天晚上刚刚使用的突然卡顿加载不出来选项，点击设备也无反应，之前一直用的好好的不知道为什么会这样 卸载之后重新安装登录之前添加的设备也没有了 很无助 **Developer response:** 您好，非常抱歉给您添麻烦了，小海向您真诚道歉，目前APP已于7月3日凌晨0点08分全面恢复运行，请您查看使用。感谢您的支持与包容。 ### 1/5 — 辣鸡报用 *2025-07-02* 升级升了个寂寞，定时关保存不了，设备也不显示了，也不知道升级的目的在哪呢 **Developer response:** 您好，非常抱歉给您添麻烦了，小海向您真诚道歉，目前APP已于7月3日凌晨0点08分全面恢复运行，请您查看使用。感谢您的支持与包容。 ### 1/5 — 特么都无视用户习惯的么，改来改去的 *2025-03-20* 特么都无视用户习惯的么，改来改去的 **Developer response:** 非常感谢您的建议，我们会对应用进行持续的优化。感谢您的使用，祝您生活愉快。 ### 1/5 — 新面板难用 *2024-12-08* 洗衣机app新面板，我收藏的预约去哪里了？功能都阉割了？ ### 1/5 — 没有对iPad很好地进行适配 *2024-12-08* 没有对iPad很好地进行适配 ## Frequently asked questions about 海尔智家 ### What does the Haier Smart Home app do? The Haier Smart Home app is a comprehensive platform for managing Haier Group's smart home appliances. It allows users to discover, connect, and control various smart devices, enabling interconnectedness and scene-based automation for a smarter living experience. ### What are the key features of the Haier Smart Home app? Key features include device interconnection and quick control of Haier smart appliances, the creation of personalized smart scenes, direct access to home appliance services like purchase, installation, maintenance, and repair, and a dedicated shopping mall for Haier products and ecosystem items. ### Is the Haier Smart Home app free to use? The app itself is free to download and use. While the description mentions in-app purchases, it's likely referring to the purchasing of appliances and related products through the integrated shopping mall, rather than direct in-app purchase mechanics for app features. ### What kind of services are available through the app? The app provides a full range of services for your home appliances, including purchasing, delivery and installation, maintenance, and repair. You can also easily check the progress of maintenance and repair services, as well as view purchase and warranty information for your appliances. ### Who is the target audience for this app? This app is designed for users who own or are interested in Haier smart home appliances. It aims to provide a convenient and integrated experience for managing their devices, accessing services, and shopping for new products, ultimately helping them achieve a high-quality smart living experience. ## Version history (last 5 releases) ### 10.26.0 — 2026-08-18 1.已知问题的修复和优化。 ### 10.25.0 — 2026-07-31 1.小优入口前置，智能生活一触即达； 2.已知问题的修复和优化。 ### 10.24.1 — 2026-07-20 1.已知问题的修复和优化。 ### 10.24.0 — 2026-07-17 1.已知问题的修复和优化。 ### 10.23.0 — 2026-07-01 1. 手动场景新增Siri语音控制，唤醒即用，操控更方便；（仅适配ios手机） 2.首页设备筛选分类优化，分类更合理，查找更快捷； 3.其他已知问题的修复和优化。 ## Apps similar to 海尔智家 | App | Rating | Price | Category | | --- | --- | --- | --- | | [网上国网](https://appshunter.io/ios/app/id1438998315) | 3.7 (306) | Free | Lifestyle | | [小米音箱](https://appshunter.io/ios/app/id1270594280) | 4.6 (3,008) | Free | Lifestyle | | [天猫精灵](https://appshunter.io/ios/app/id1158753204) | 3.1 (163) | Free | Lifestyle | | [平安好车主—车服务、买保险、办理赔](https://appshunter.io/ios/app/id796339836) | 2.1 (92) | Free | Lifestyle | | [小度](https://appshunter.io/ios/app/id1437733193) | 2.0 (153) | Free | Lifestyle | | [建行生活](https://appshunter.io/ios/app/id1472477795) | 1.5 (157) | Free | Lifestyle | ## More apps by haier - [iAir](https://appshunter.io/ios/app/iair/id992779901) - [Haier U+](https://appshunter.io/ios/app/haier-u-plus/id1234474212) All apps by haier: https://appshunter.io/developer/385688600 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*