# Ideal Image — Confidence Changes Everything

> Manage aesthetic treatments, payments, and offers with a leading North American brand. (iPhone/iPad app by Idealimage Development Corporation.)

- Source: https://appshunter.io/ios/app/ideal-image/id1561073933 (this page in markdown: same URL + `.md`)
- Developer: [Idealimage Development Corporation](https://appshunter.io/developer/935813050)
- Category: Health & Fitness, Medical
- Price: Free
- Rating: 1.76/5 from 178 App Store ratings · 69 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 32 MB
- Languages: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Indonesian and 16 more
- Released: 2021-04-29
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ideal-image/id1561073933/reviews.md

## What is Ideal Image?

Ideal Image is North America’s #1 aesthetics brand, making personal aesthetics and wellness more affordable, accessible, and effective than ever before. We believe “Confidence Changes Everything” and our vision is to make personal aesthetics and wellness accessible for everyone, delivering real results for real people driven by medical experts.

 
With the Ideal Image app, our clients can easily manage upcoming treatment appointments, make payments, and redeem promotional offers – all from a mobile device. 

 
Not yet an Ideal Image client? Call us at 1-800-BE-IDEAL to get started today!

## Key features

- Manage appointments
- Make payments
- Redeem promotional offers
- Access aesthetic and wellness services
- Connect with medical experts

## What do users think of Ideal Image?

Overall sentiment: negative

**Pros**

- 🚀 Quick rescheduling without calling
- 👍 Convenient appointment management
- 📱 Clean and intuitive UI design
- ⭐ Helpful staff members at locations

**Cons**

- 🐛 Frequent scheduling feature crashes
- 🔓 Persistent login and authentication failures
- ⚠️ App logs out users unexpectedly
- 🔄 Password reset functionality broken
- 📵 Two-factor authentication errors
- ❌ Cannot create or book appointments
- 🔗 Store link frequently unavailable
- ⏳ App freezes and hangs indefinitely
- 📅 Month/week view navigation broken
- 🚫 Automatic account deletion without notification
- 💳 Charges no-show fees despite app cancellation
- 🔐 Requires phone passcode unnecessarily
- 📱 App crashes after logout
- 🎯 Limited appointment type support
- ⚡ Poor customer service responsiveness
- 💰 Questionable business practices and refund issues

**Commonly reported bugs**

- List out of bounds error when scheduling
- Index out of bounds: 0 error on appointment booking
- Two-factor authentication fails with [Object Object] error
- App stuck on loading screen indefinitely
- Password not recognized after first login
- Month view tab shows week view instead
- App freezes when navigating between weeks/months
- Login loop that redirects to two-step verification
- Passcode requirement error on launch
- Account deletion without user notification
- Cancellation updates not syncing to location
- iCalendar functionality redirects to past dates
- App requires phone passcode to function
- Infinite loading spinner on appointment search

**Most requested features**

- Extended booking window beyond one week
- Proper month and week view calendar navigation
- iCalendar integration that works correctly
- Support for multiple appointment types beyond Botox
- Email/SMS notifications for account changes
- Transparent pricing display in app
- Better error messages and troubleshooting guidance

## Recent user reviews (10 of 69)

All indexed reviews: https://appshunter.io/ios/app/ideal-image/id1561073933/reviews.md

### 1/5 — Scheduling frequently down, broken links

*2024-12-25*

The scheduling feature is frequently down. I haven’t been able to schedule online or through the App for well over a month due to a “list out of bounds” error. 
The link to the Store is also frequently down. Members are supposed to receive 15% off skincare products, but I’ve never been able to buy any, simply because the ability to shop online is so frequently broken and unavailable. This is the worst digital experience I have ever had.

### 1/5 — Still garbage

*2024-12-01, version 10.9*

You would think for a place that sells snake oil to desperate women, they would at least put forth an appt that lets to book appts easily. I hope they get sued and go bankrupt

### 1/5 — Useless

*2024-11-02, version 10.9*

Cannot log in. Never. Why do you have it?

### 1/5 — They will charge you a no-show fee, even if their app messed up

*2024-10-17*

I’ve made my appointment through the ideal image app and have canceled them on occasion more than 24 hours in advance. The last couple of times I have tried to cancel on the app. It shows me that it was canceled on my end, but the location never received the update from the app so they charged me a no-show fee, even though I’m with their policy. I have asked to be escalated and customer service treats me as a nuisance. It’s very frustrating, especially with the amount of money that I have spent to have the touchup service even after my plans have ended.

### 1/5 — Automatic deletion without letting us know through email or cell phone

*2024-10-08, version 10.9*

I wasn’t aware of me being deleted from this app didn’t get an email or text message or voicemail. I’m unable to login like if I wasnt ia customer at all.

### 1/5 — Doesn’t work

*2024-09-09, version 10.9*

The app is broken. Doesn’t allow you to schedule appointments. A clear bug pops up saying “index out of bounds: 0” when you try to schedule. Please fix.

### 1/5 — Scam

*2024-03-26, version 10.9*

Scammy service. Dishonest sales people will say anything to sell you a scammy contract. Ripped me off by thousands of dollars. Avoid Ideal Image at all costs. Looks like I'll need to be taking legal action .

### 1/5 — App just crashes

*2024-03-25, version 10.9*

Initially when you first get the app it works great but once it logs you out it’ll never work again

### 1/5 — App is Trash

*2023-11-12*

This app doesn’t work well at all. All it’s really good for is seeing your appointments. When I try and reschedule it never pulls up the monthly view when I change it from looking for appointments week by week. It definitely needs to get worked on or what’s the point in having it. It’s not like ideal image ever puts up real pricing.

### 1/5 — Terrible

*2023-10-19*

Terrible app. Hardly ever works, and when it does, the options available are minuscule. It’s easier to call to make an appt- although recently when I called to book a laser hair removal touch of, I was told by the store manager that I could only book ONE WEEK out, because of a recent change to their policy. I’m extremely busy, and need to plan and book further out than just one week. 👎🏼

## Frequently asked questions about Ideal Image

### What does the Ideal Image app do?

The Ideal Image app allows clients to easily manage their upcoming treatment appointments, make payments for services, and redeem promotional offers directly from their mobile device. It aims to make personal aesthetics and wellness more accessible and effective.

### How can I get started with Ideal Image?

If you are not yet an Ideal Image client, you can get started by calling them at 1-800-BE-IDEAL. The app is designed for existing clients to manage their services.

### Is the Ideal Image app free to use?

Based on the provided information, the app itself is free to download and use. The services and treatments offered through Ideal Image would have associated costs.

### What kind of services does Ideal Image offer?

Ideal Image is North America's #1 aesthetics brand, focusing on personal aesthetics and wellness. While specific services are not detailed, the app facilitates the management of treatments and appointments related to these areas.

## Version history (last 5 releases)

### 10.9 — 2022-10-26

We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance.

### 10.7 — 2022-08-02

We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance.

### 10.4.1 — 2022-07-15

We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance.

### 10.4 — 2022-06-27

Version : 10.4
Bug Fixes

### 10.3 — 2022-05-29

Version : 10.3
Bug Fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*