# Identity Guard: ID Protection — user reviews > 107 indexed App Store user reviews of Identity Guard by Intersections Inc., rated 4.70/5 from 2,633 ratings. - Source: https://appshunter.io/ios/app/identity-guard-id-protection/id1640673491/reviews - App overview in markdown: https://appshunter.io/ios/app/identity-guard-id-protection/id1640673491.md - Rating breakdown: 5★ 1,255 · 4★ 117 · 3★ 36 · 2★ 41 · 1★ 83 ## What do users think of Identity Guard? Overall sentiment: negative **Pros** - 🚀 Great protection - 🔒 Excellent tech support - 👍 Peace of mind - 👍 Easy to use - 🚀 Immediate notifications **Cons** - 🐛 No help - 🐛 Still getting spam calls - 🐛 Difficult to navigate - 🐛 Took 50 days to notify about password leak - 🐛 Cannot unlock frozen credit - 🐛 Lack of detail in breach notifications - 🐛 Fingerprint logon disabled - 🐛 Very hard to use - 🐛 App and web site fails to perform - 🐛 Can't change credit card info - 🐛 False positives - 🐛 Pointless app, just use web app - 🐛 Password Manager doesn't sync - 🐛 Clunky app - 🐛 Glitchy with no response from customer service **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Screens are sometimes confusing and convoluted - Signing on is not easy and gets frustrating - Data is not always reliable - App just crashes or goes into spinning ring of death after login - Info on website does not translate to app - App is very generic and doesn't have quality features **Most requested features** - Dark mode option - Advanced analytics dashboard ## Newest reviews (10 of 107) ### 3/5 — Difficult to Get Help *2026-01-22, version 4.1.2* Where in the app do you go to get help? It should be easy to find a number… ### 2/5 — Took 50 days to notify about password leak *2025-01-24, version 4.0.0* Today received notification from IG that it discovered a leaked password on the dark web. However, IG discovered is 50 days ago and only notifying me now. Luckily that password has long since been changed but for the price and marketing promises I’d expect IMMEDIATE and URGENT notifications to empower users to secure our accounts promptly. In checking their past notifications of dark web discoveries, I see that some take even longer for IG to send out notifications. ### 5/5 — Buyer *2024-11-20, version 3.1.2* Awesome application identity theft is at an all time high protection is a must I would highly recommend this application ### 5/5 — Peace of mind *2024-10-30, version 3.1.2* I have been a member since 2013. Luckily I have not had an alert that my identity has been compromised. Having Identity Guard gives one peace of mind. It’s worth every penny. ### 3/5 — Identity Guard: ID Protection *2024-10-10, version 3.1.2* The sign in page does not adjust to landscape mode?? not easy to get connected with a cover on an iPad. ### 5/5 — So Far So Good *2024-10-08, version 3.1.2* I look forward to giving another review once I have used the service for a while so I can let potential users know how effective it is over time. They have already informed me of breeches and exposures that I need to address immediately and I have only been a user for about an hour! ### 2/5 — Bad experience overall- don't trust them *2024-09-29, version 3.1.2* I signed up for the ultra plan which was on sale for $160 a year which included up to five adults. I added my information and then invited the two adults which would be my husband and son and then I got a thing saying that my charge would be $300 for the year. Under the frequently asked questions it says you can cancel through the app, but the app is not user-friendly at all and there is no way to cancel through the app. So I called to cancel and the person I spoke with did not sound like a trustworthy person. Now I wonder if all of my information was just stolen by them. They say all of your information is deleted once you cancel, but how do I have proof of that? It's a real bummer that you can't just sign up for this type of service without really doing a deep dive into each company first. I wanted to give a smaller company a chance instead of going to LifeLock, but I guess that didn't pay off. ### 5/5 — Fantastic!! *2024-09-26, version 3.1.2* For a 69 year old lady this identity theft company is easy to use and now I have peace of mind since information was leaked to the Dark Web. Now I know I have taken the steps to keep my life safe as much as possible. ### 3/5 — Lack of detail *2024-09-26, version 3.1.2* When given information on breaches there is not enough information given as to what website the information was breached. ### 1/5 — Difficult to navigate, not intuitive *2024-09-13, version 3.1.2* Difficult to navigate, not intuitive ## Most critical reviews (10 lowest-rated) ### 1/5 — New format *2026-08-04, version 26.23.0* Nothing monitors/takes ### 1/5 — Horrid *2026-07-25, version 26.23.0* Horrid ### 1/5 — Paid off credit csrds. Score went down 3 points. So glad I took the time and effort to do that *2026-01-03, version 4.1.2* Really paid off to pay off all my cards. Pun clearly intended. ### 1/5 — Can’t Get Help When You Need It *2025-12-25, version 4.1.2* The day where I needed help finally came and I can’t get a hold of anyone. Why am I paying $30 a month? ### 1/5 — One star for your attention: *2025-10-26* I just got done trying aura’s 14 day free trial and I was impressed the same day that I downloaded that app. I also downloaded yours. And paying the money is worth it pretty much 90% of any what are you looking at this? We’ll see the price at $300. And if they already downloaded giraffe, they’ll just simply delete it and not give it any further further thought I can’t commit $300 to a service which I’m sure is every bit as good as aura is I wanted to compare the little differences between the two and I’m sure it would be a really close race, but I don’t normally write reviews like this. I would normally just email you. But I titled it one star for attention so hopefully someone serious about cyber security and reads this and doesn’t just pass you by I’m not gonna tell you how long you should you shouldn’t have your free trial, but I am gonna tell you by not having. A free trial of any sort and then if you listen to me and implement one, I’m gonna guess that the number of subscribers your service grows by a minimum of 25% over a three month period I mean what have you got to lose because come on only people who are really concerned about cyber security and not load into a false sense of said security and they’re looking into these services. They’re looking to drop the money either that day or within the next couple weeks. Anyways, just a penny for your thoughts. **Developer response:** We appreciate you sharing your thoughts and review; your input helps us to enhance our service for all users. If you ever need assistance, don’t hesitate to reach out to us at 18554437748. We’re here to help! ### 1/5 — No help *2025-04-27, version 4.0.0* I had a issue in the beginning and asked for help. Two days later I get a form letter response. They didn’t read my email. Back and forth, never fixed so I gave up. I don’t recommend. Still having issue. ### 1/5 — Still getting spam calls *2025-04-23, version 4.0.0* I downloaded this app because I got tired of the spam text messages from these recruiters about employment opportunities. 1 month later I’m still receiving them. I’ll give it one more month and if it doesn’t stop I’m deleting it. $90 and there still getting through is upsetting ### 1/5 — Terrible. No information and delinks constantly *2025-04-01, version 4.0.0* See above ### 1/5 — Difficult to navigate, not intuitive *2025-03-30, version 4.0.0* Difficult to navigate, not intuitive ### 1/5 — Cannot unlock frozen credit *2024-10-01, version 3.1.2* Frozen credit cannot be unlocked ## Most praised reviews (10 highest-rated) ### 5/5 — Great Product *2026-08-05, version 26.23.0* Great Product ### 5/5 — Excellent service *2026-07-13, version 26.23.0* I have tried multiple companies and I have to say this one is the BEST! ### 5/5 — What I think *2026-03-21, version 4.1.2* So far so good ### 5/5 — Ok so far *2026-02-01, version 4.1.2* Waiting to see if it’s actually doing what it says it does also says something about hidden criminal records I want to see if it’s a true life story ### 5/5 — Awesome *2025-10-14, version 4.1.2* Best thing ive ever done great for peace of mind ### 5/5 — Great protection *2025-05-02, version 4.0.0* The site is easy to use and provides protection. ### 5/5 — Great support *2025-04-08, version 4.0.0* Excellent tech support. Nothing was too long to help me finding solutions to my self created problems. System works very well now. Exactly as expected. ### 5/5 — Great support *2025-03-11, version 4.0.0* Excellent tech support. Nothing was too long to help me finding solutions to my self created problems. System works very well now. Exactly as expected. ### 5/5 — Job well done *2025-02-21, version 4.0.0* This service is a real Peace of mind , nice to have extra support for my own protection from Frauds. Nothing is Perfect in Life but it is Good to know that an extra layer of Identity Theft helps me to sleep good at night. Great Customer Service, very Professional and knowledgeable agents : Helpful , courteous and pleasant to converse with. Please keep the Great job , because it is hard nowadays to have people with good work ethic ! ### 5/5 — RATE APP *2025-01-10, version 4.0.0* GREAT --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*