# Identity+ — user reviews > 118 indexed App Store user reviews of Identity+ by Canada Post Corporation, rated 4.70/5 from 17 ratings. - Source: https://appshunter.io/ios/app/identity-plus/id6480061901/reviews - App overview in markdown: https://appshunter.io/ios/app/identity-plus/id6480061901.md - Rating breakdown: 5★ 15 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of Identity+? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Quick and efficient - 🔒 Secure verification process **Cons** - 🐛 App not working as expected - 🔍 Difficult to verify identity - 🤖 Poor customer support - 🚫 Unable to scan IDs - 🔑 Issues with login/verification **Commonly reported bugs** - Scanner not working - Selfie verification failing - Verification code issues - App crashing or freezing **Most requested features** - Allow manual ID photo upload - Improve address change handling - Provide better error messages - Add support for more ID types ## Newest reviews (10 of 118) ### 3/5 — Document scan instructions *2026-04-07, version 1.4.0* This app needs better documentation scan with phone instructions! For example: “hold the phone above the passport for not higher than 1 inch” to scan the chip would be helpful! ### 1/5 — You can’t remove it *2026-02-05, version 1.4.0* Bad user experience ### 1/5 — Scan ne fonctionne pas *2026-01-31, version 1.4.0* Ça fait 15 minutes que j’essaie de scanner le verso de ma carte d’identité et que ça ne fonctionne pas ### 1/5 — Can’t seem to make it work *2026-01-13, version 1.4.0* I just can’t seem to make the scan for the back of my driver’s license to work. Front and back worked for my health card, but only the front works for my driver’s and it doesn’t let me complete my identification as a result. ### 1/5 — Ne fonctionne pas *2025-07-16, version 1.3.0* C'est vraiment suspect que ça nous demande d'entrer toutes nos pièces d'identité et après, ça ne marche pas. Il faut aller en succursale pour obtenir des mises à jours de nos livraisons en ligne (qu'on a fait en ligne pour ne pas avoir à se déplacer). Perte de temps. ### 1/5 — Worst *2025-07-14, version 1.3.0* After completing all the steps if you enter your identity id into canada post website, it will say failed and request you to visit post office physically. Such a waste of time! ### 1/5 — Useless if you’ve moved *2025-07-03, version 1.2.0* Wouldn’t verify me despite scanning my passport and drivers license, all because I wasn’t at the location on my drivers license (having just moved on the weekend). ### 1/5 — Useless *2025-06-23, version 1.2.0* Canada Post employees don’t acknowledge this as ID; they don’t even know about it. ### 1/5 — Does not work *2025-06-19, version 1.2.0* Does not work with ON health card, don’t waste your time ### 1/5 — Terrible app *2025-04-24, version 1.2.0* Terrible app, support is just as bad, non existent. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-08-20, version 1.5.1* Tried no go ### 1/5 — Useless *2026-08-17, version 1.5.1* Useless ### 1/5 — Awful why! *2026-08-02, version 1.5.1* One point- it says you can check in to verify in person it says so on your site for individuals just click the link to verify in person but where is this link ? If you live in Quebec with no drivers license or passport you might only have a health card with photo but no address on card so how do you make it work? ### 1/5 — yay! *2026-07-29, version 1.5.1* trop cool qu’une app de id est pas capable de scanner ton id comme du monde! ### 1/5 — Cannot Use Registration Code *2026-07-06, version 1.5.0* I’ve used the app before. Tried to use it today to sign up for Gander & it wouldn’t take the registration code. No way to contact support and I don’t have a school email. ### 1/5 — Works about as well as CPC *2026-07-02, version 1.5.0* Had resisted downloading this app as I was a longtime CPC employee so had an inkling it would work about as well as CPC is run. Well, as suspected, I am unable to scan my passport because it was issued pre-2024. Holding the phone over the back cover does absolutely nothing except increase the phone holder’s blood pressure. I downloaded the app against my better judgement as I wanted to join the new Canadian social media app Gander, however I have had to give up that dream. Sigh ### 1/5 — Fail *2026-06-15, version 1.5.0* I have tried numerous times but cannot get past the face verification feature. I’m trying to use it for a specific organization that only uses this for verification. It is very frustrating. ### 1/5 — Bogus app don’t scan international passport *2026-06-09, version 1.5.0* Bogus app it do not scan 5th step if passport and animation is good for nothing, neither any other button provided to take scans looks like it is really on third party scan features that is dumb. ### 1/5 — Scan card failure *2026-05-08, version 1.4.0* I can scan the front of my drivers license, but it will not scan the back of my drivers license. Same thing with the Medicare card. ### 1/5 — Not optimised for compound or hybrid names *2026-04-27, version 1.4.0* Anyone whose legal name goes beyond “Jane Doe” is in for a surprise. A name like “Jane-Marie Hannah Doe” renders as “Jane Marie Marie Hannah Hannah Hannah Doe”…components duplicated with apparent enthusiasm. Thinking about reaching out to customer service or getting a response? Good luck; crickets. This is a credential app. Getting someone’s legal name wrong isn’t a cosmetic glitch; it’s a functional failure.​​​​​​​​​​​​​​​​ ## Most praised reviews (10 highest-rated) ### 5/5 — easy to use *2026-08-23, version 1.5.1* This was easy to use on my iPad with driver’s license. Adding passport is easier with iPhone. ### 5/5 — Great *2026-07-02, version 1.5.0* Professional ### 5/5 — Great app *2026-07-01, version 1.5.0* Worked well ### 5/5 — Seemly and quick *2026-06-28, version 1.5.0* Works as intended. Needed application from a credible entity. ### 5/5 — Poste Canada *2026-05-27, version 1.5.0* Enregistrement ### 5/5 — Is it legal? *2026-02-27, version 1.4.0* Even the post office doesn’t accept this as ID nor does ICBC. Will the RCMP accept it at a traffic stop? ### 5/5 — I hope *2026-01-02, version 1.4.0* I trust Canada Post. Canada post knows how to handle peoples identity and peoples precious lives. Can you say the same for the way things are now? I can’t. Home, Life, Health, Credentials, Work history, Intellectual credits, Photographs, profiles, socials bank accounts, friendships contacts years of emails. From birth to death, all my identity in one spot for all time. can’t open a bank account because someone has stolen and faked used my identity fraudulently. I have worked hard in earnest for my whole life. Mail is Private. My data is private. I’m human. I didn’t sign up for this. This shouldn’t be a thing it’s wrong please help. ### 5/5 — Great and simple app. *2025-08-23, version 1.3.0* Easy to use, works well, had no issues while installing and adding my ID cards. ### 5/5 — Worked fine *2025-08-19, version 1.3.0* I scanned 3 documents I had to verify my identity and there was no issues, took less than 5 minutes ### 5/5 — Convenience *2025-07-18, version 1.3.0* Was recently pulled over at 1 AM in the morning without my wallet however thankfully, because of this app, the officer was able to accept my drivers license. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*