# IdentityForce — user reviews > 107 indexed App Store user reviews of IdentityForce by IdentityForce, Inc, rated 3.00/5 from 492 ratings. - Source: https://appshunter.io/ios/app/identityforce/id1209090711/reviews - App overview in markdown: https://appshunter.io/ios/app/identityforce/id1209090711.md - Rating breakdown: 5★ 155 · 4★ 58 · 3★ 50 · 2★ 72 · 1★ 157 ## What do users think of IdentityForce? Overall sentiment: negative **Pros** - 🚀 Fast alerts - 🔒 Comprehensive identity protection - 👍 Easy to use **Cons** - 🐛 Buggy app with frequent crashes - 🔍 Limited app functionality compared to website - 🤔 Delayed credit score updates - 🤯 Frustrating login/authentication issues **Commonly reported bugs** - App stuck in perpetual login loop - Face ID/Touch ID not working - Alerts not displaying properly - Blank screens and server errors **Most requested features** - Improve app stability and responsiveness - Expand app features to match website - Streamline login and authentication process - Provide faster credit score updates ## Newest reviews (20 of 107) ### 2/5 — Please Fix App *2025-08-28, version 4.2.6* The app is currently unusable. It repeatedly tries to verify Face ID over and over so that you cannot use the app. Please correct this issue. It has been going on off and on for a while now. ### 2/5 — Unable to use *2025-08-04, version 4.2.4* As others have mentioned it consistently throws a face recognition prompt and will not let you read any alerts via the app. It’s been this way for a while now, please fix and I will be more than happy to update this review. ### 1/5 — Unable to use app *2025-07-02, version 4.2.4* Unable to use the app due to it constantly popping up face recognition to login. Every second or so keeps popping up. Uninstalled due to not getting past the opening of the app. ### 1/5 — Bugs. *2025-06-03, version 4.2.4* Does the app ever work? I can’t get it to load without constantly asking for my pin or Face ID. And if it does the moment you move to another page it completely goes blank and never loads. ### 1/5 — Many problems *2025-05-25, version 4.2.3* Login loops unpredictably, several tabs give blank screens, cannot see payment history ### 1/5 — Terrible App/Website *2025-04-15, version 4.2.3* Please fix this very glitchy app and website. The app and website looks like it was built in the 1990’s. Please fix and make modern and more efficient. I pay so much money for this service you are disappointing me and everyone who spends money on this service. Please fix asap and start caring about your customers. I beg you please fix and acknowledge. Do better ! ### 1/5 — PITA *2025-03-27, version 4.2.3* Don’t send me a notification that there’s an urgent change on my account and then gate keep the information by making me change my password before I can even look at my own information. I am not a service to you. You are a service to me. ### 1/5 — Goodbye *2025-02-27, version 4.2.3* I’ve never liked the fact that you’re now owned by TransUnion, but I kept using you out of laziness. When I started trying to interact more with your service, I realized just how bad your app and website really are. When I came across a technical issue with your service, your “support” was slow and worthless. I’d been your customer for many years, but no more. You finally drove me to look at alternatives and I’ve now replaced you with a much better and cheaper service/experience in Aura. ### 2/5 — Expensive *2024-12-26, version 4.2.3* They give you too much information, it is too expensive, you can’t cancel easily from the App. They lowered price by 150 dollars and didn’t inform me so I have been paying way to much for years ### 1/5 — App Crash *2024-12-13, version 4.2.3* The app seems to let me login but I cannot the screen goes black as soon as I’m in. Fix these bugs as it won’t let me check my info. I’ve already uninstalled and installed again to see if would it help but it does not. ### 1/5 — Horrible app and website *2024-07-07, version 4.2.1* User experience has only gotten worse over time. The app is now essentially unusable and the website hardly any better. Due to this I have cancelled my subscription after a few years of membership. Will move on and find a better company. ### 1/5 — Impossible to cancel subscription *2024-02-28, version 4.1.6* Don’t do it. On the website the cancel button just gives an error and the app doesnt even have one. Scam ### 2/5 — A little buggy *2024-02-21, version 4.1.6* App never seems to remember me. I get an occasional text alert about something, go to check the app, but it has forgotten my login information so I need to manually enter the password, get an email verification code (and the email always says it’s a new unrecognized device), and set up a new pin. Happens frequently. Then once I’m in the app, it doesn’t always show me the alert I got the text about. ### 1/5 — Unpleasant to use *2024-02-01, version 4.1.6* The app does what it should do once you get it to open. Although after a short time the app always forgets your Face ID and requires you to enter a password. Very inconvenient if you use a complex password that is not easily remembered and you receive a alert that requires attention. Frustrating . ### 1/5 — Subscription *2024-01-26, version 4.1.6* Its too hard to unsubscribe!!! ### 1/5 — No Customer Support *2024-01-11, version 4.1.6* If you need customer support, they put you on hold for 30 minutes, only to be told they’ll call you back within 24 hours. Horrible service. ### 1/5 — Not worth your time *2023-10-22, version 4.1.4* After numerous logins, setting up face recognition and entering remember me each login, nothing works. I start cold with every login needing to enter my password and ID. ### 1/5 — Terrible app to go w/ a terrible service *2023-09-26, version 4.1.4* They charge a lot, provide a bad app, and mskrvit as hard as possible to close the as account. Scam. ### 1/5 — A waste of money to purchase the service *2023-09-23, version 4.1.4* I received an email from IdentityForce saying there was an SSN alert and requesting me to log in and check details. I first logged in to the app. There was the alert, but the app hung and never showed any content. I then logged in to IdentityForce website. This time there was no alert at all. Nothing in the webpage under my account including the credit score monitoring I just signed up several days ago. I felt I was scammed. ### 1/5 — A scam, do not download or sign up *2023-09-12, version 4.1.3* I signed up for the free trial for a background check for an apartment and when I went to cancel a day after, their website kept giving me an error message. I tried a couple days later, still not working. I called over the weekend and was told that department was unavailable on weekends and someone would get back to me, I never got that call. sent an email via their message form and I got a reply and was told I needed to call their customer service line again. I called today and spent 15 minutes on hold, being bounced from line to line as the hold music kept changing and the automated “someone will be with you shortly” message came on. I’m not sure why it took so long as, with only 450 reviews, there cannot be that many people calling all at once. Once I got to speak to a person, she somehow got my information from just my first and last name then asked for an email to send the cancellation confirmation. I asked to her to stay on the line until I received the confirmation email and she hung up, and what a surprise, I have not received the email confirmation. ## Most critical reviews (10 lowest-rated) ### 1/5 — Barely Functional *2026-03-31, version 4.3.1* The app gets stuck in frequent login loops. PIN process randomly doesn’t work. Things are insanely slow and sluggish. Very sad I paid money for this as one of my worst experiences I’ve had with an app. Canceling on the website doesn’t work and just times out after 5 minutes. ### 1/5 — The App is broken *2026-02-03, version 4.3.1* I turned on the VPN and the the screen tries to flip between passcode and app dash board continuously. It’s like a race condition or something triggered. It’s totally broken. Not well tested. App UI sucks, I used Norton in the past and it’s way better. Funny and pathetic part is that app support link in App store is broken too.. Very disappointed. ### 1/5 — Face ID doesn’t work *2026-01-13, version 4.3.0* Face ID doesn’t work. I tried removing and downloading again and it keeps trying to use Face ID over and over again ### 1/5 — Stuck in perpetual loop *2025-11-23, version 4.2.8* App is stuck in perpetual loop asking for pin. Need to switch to actual company like LifeLock. Surprised these ppl are still in business ### 1/5 — Won’t load *2025-11-15, version 4.2.8* App is stuck in a perpetual loop of asking for PIN ### 1/5 — Super buggy *2025-10-25, version 4.2.6* Just keeps loading the pin screen over and over again ### 1/5 — Goodbye *2025-09-26, version 4.2.6* I’ve never liked the fact that you’re now owned by TransUnion, but I kept using you out of laziness. When I started trying to interact more with your service, I realized just how bad your app and website really are. When I came across a technical issue with your service, your “support” was slow and worthless. I’d been your customer for many years, but no more. You finally drove me to look at alternatives and I’ve now replaced you. ### 1/5 — App stuck in perpetual loop *2025-09-19, version 4.2.6* The app is broken, caught in a perpetual loop between facial recognition and PIN screens. It hasn’t worked for ages; I can’t fathom why the money we pay for this service supports a developer who obviously isn’t maintaining the app. I’ve given up all hope this will ever be fixed, and am looking for a different company to protect my identity. After all, if they aren’t paying attention to this, what else are they turning a blind eye to? ### 1/5 — Major glitches *2025-09-15, version 4.2.6* Every time I try to open up the app, it asked me for my passcode, which I try to put in. It keeps. It keeps cycling and cycling, and doesn’t let me open. I I will change my review if it gets fixed I’m paying every month. ### 1/5 — Goodbye *2025-08-16, version 4.2.4* I’ve never liked the fact that you’re now owned by TransUnion, but I kept using you out of laziness. When I started trying to interact more with your service, I realized just how bad your app and website really are. When I came across a technical issue with your service, your “support” was slow and worthless. I’d been your customer for many years, but no more. You finally drove me to look at alternatives and I’ve now replaced you with a much better and cheaper service/experience in IDShield. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Choice *2021-11-23, version 3.0.28* Had a security concern and IF patiently and professionally worked with me. They also made a follow up call the next day to confirm things were still OK. AND, all of the agents I spoke with were right here in the U. S. and spoke very clear English!! WOW! ### 5/5 — Best App ever! *2021-10-24, version 3.0.28* I get the alerts instantly and when I open them, I get full details of the alerts. The customer service and agents were so patient and ready to assist with any questions I had. Simply the best service I received and a good value for your money! Thank you IdentityForce. ### 5/5 — Pretty Good So Far *2021-09-23, version 3.0.27* When I was trying to decide on an identity theft protection service a few weeks ago, I did a bit of research before deciding on IF. I was a little wary of all the tepid or outright bad reviews of the app portion of the service but ultimately decided that the actual id protection aspect of the service was strong enough to merit tolerating a mediocre app (also seemed all the top services had similarly poorly regarded apps). Since starting the service, not only have I felt that the service provided by IF is rigorous and worth the cost but I feel the app does a pretty good job! Haven't run into any errors or problems with access. It links pretty conveniently and reliably to the most important parts of the service. It's admittedly a bit spare but I wouldn't expect much via the app and it mostly spares me the extra steps of logging in via a web browser. I should mention that the app seems to perform a quick scan of my phone for any malignant programs when I log into the app. And apparently provides vpn capability as well though I haven't felt compelled to utilize this yet. My two cents ~ **Developer response:** Thank you very much for your feedback. ### 5/5 — Works great *2021-04-05, version 3.0.17* So far, works great! It’s nice to see you get an alert on my credit cards and social media. Once you download the app, you’re able to see more detail on each alert. ### 5/5 — Credit monitoring saved my credit *2021-01-03, version 3.0.17* Someone stole my Social and attempted to open four credit cards. I received multiple notices from IdentityForce. They connected me with a third party to help resolve all of the credit issues. After about one month everything was resolved. IdentityForce is worth the membership fee. ### 5/5 — Great service *2020-04-17, version 3.0.7* I really appreciate that my information is being watched over and I think the alerts are fast and helpful. The latest app update is great. New phone scan included lets me know if anything funky is going on. Love the all clear messages whenever I use it! ### 5/5 — In love it! *2020-04-01, version 3.0.6* I literally sleep better at night knowing my info and identity are protected and monitored around the clock. After having someone scam me out of person info of mine, I had no idea what they might try with it. I've seen it happen before personally, and I'll be damned if I let it happen to me. Thanks u guys! ### 5/5 — Set Up Easier Than I Anticipated! *2019-04-14* I called in to pay for the family plan, then they sent me a link for installation of their main program (which I did for two Mac ProBooks). I got a little excited to implement as much functions as I could that IdentityForce UltraSecure+Credit can monitor. So much so, that I also downloaded their phone app, which works also pretty good so far. I feel confident and happy using IdentityForce. ### 5/5 — All-in-one security *2017-12-31, version 1.0.2* This really is a comprehensive service. They monitor your digital identity along with your financial identity. I appreciate receiving text alerts since I don’t think to login consistently. Great interface. Easy to use. Great price for the protection you receive. ### 5/5 — Better than Lifelock *2017-10-28, version 1.0.2* Nothing better than IdentityForce to protect your identity. I just open a new account and get notifications from all 3 credit bureaus. Plus other alerts. I used to have Life-lock and the only monitor Transunion. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*