# IDFC FIRST Bank FASTag — IDFC FIRSTforward > Digital FASTag management for toll, fuel, and parking payments. (iPhone/iPad app by IDFC FIRST BANK LTD.) - Source: https://appshunter.io/ios/app/idfc-first-bank-fastag/id1547409154 (this page in markdown: same URL + `.md`) - Developer: [IDFC FIRST BANK LTD](https://appshunter.io/developer/1090320551) - Category: Finance, Business - Price: Free - Rating: 4.51/5 from 20,722 App Store ratings · 22 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 25 MB - Languages: American English - Released: 2021-10-27 - Data updated: 2026-09-14 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/idfc-first-bank-fastag/id1547409154/reviews.md ## What is IDFC FIRST Bank FASTag? Primary App Features:- IDFC FIRST Bank’s FIRSTforward FASTag app is the ultimate app for all your FASTag needs. Whether you want to buy a FASTag or recharge or manage your FASTag account, you can do it all with this app in a few simple steps. FASTag is a prepaid tag that enables seamless, cash-less transactions with automatic deduction of toll charges while passing through a toll plaza. It is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-Frequency Identification (RFID) technology and is affixed on the vehicle's windscreen after the tag account is active. With the IDFC FIRST Bank FIRSTforward FASTag, you can enjoy hassle-free and cashless travel on highways, parking lots, and fuel stations. And with the FIRSTforward FASTag app, you can also track your FASTag transactions, balance, and status anytime and anywhere. The IDFC FIRST Bank FIRSTforward FASTag app is designed with the customer in mind. It offers a range of features and benefits that make your FASTag experience smooth and convenient. Here are some of the things you can do with the IDFC FIRST Bank FIRSTforward FASTag app: ● Apply for a new FASTag or add a FASTag to your existing account ● Recharge your FASTag using multiple payment options ● Easy access to dashboard for an instant overview of your toll, fuel and parking transactions ● Keep a tab on your FASTag balance with the real-time balance check app feature ● Download your account statement and print challans ● Raise disputes online and track their status ● Purchase monthly passes for toll plazas ● Update your profile, mobile number, email address, and username ● Scan QR codes at toll plazas and pay with your FASTag balance ● Pay for fuel at select petrol pumps using your FASTag balance ● Verify the validity of your FASTag before travelling Existing customers of IDFC FIRST Bank FIRSTforward FASTag can access these features and more by: ● Login your account by entering your mobile number and a one-time password (OTP) received for verification. If you are not a customer yet, you can apply for a new FASTag or add a FASTag to your existing account using this app. Download the IDFC FIRST Bank FIRSTforward FASTag app today and say hello to relaxed road trips. ## Key features - Apply for new FASTag - Recharge FASTag - Track transactions and balance - Download statements - Raise disputes online - Purchase monthly passes - Pay for fuel ## Recent user reviews (10 of 22) All indexed reviews: https://appshunter.io/ios/app/idfc-first-bank-fastag/id1547409154/reviews.md ### 1/5 — Pathetic Customer Care Experience *2026-07-06* Pathetic customer care experience. This was my first time dealing with IDFC FIRST Bank. I applied for a FASTag, and while the application process was smooth, the shipment experience has been a complete headache. I received an AWB number via SMS, but when I tracked it, the status showed “Rejected AWB Inscanned” for three straight days. I contacted IDFC FASTag customer care, and the executive checked the details and saw the same issue herself. However, when I asked her to raise a complaint, she refused and told me I had to wait seven working days before they could take any complaint. What kind of customer care is this? The executive could clearly see that there was already an issue with the shipment, yet instead of helping or escalating it, I was told to suffer for seven days and only then could a complaint be filed. On top of that, I was expected to contact the logistics partner myself to find out what was wrong. A bitter first experience with IDFC. I would not recommend IDFC FASTag because of such pathetic customer support. **Developer response:** We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you! ### 1/5 — False Toll Deduction and Worst Customer Support *2026-06-29* I had one of the worst experiences with IDFC FIRST Bank FASTag. My vehicle was parked outside my house, yet toll was deducted twice from my FASTag account (₹665 + ₹45). This is a serious system failure. When I reported the issue through email, instead of investigating the incorrect toll deduction, the support team kept asking for unnecessary documents like front and rear photos of the vehicle, RC copy, and other details. Customers should not have to prove their innocence for a mistake made by your system. Wrong toll deductions and poor customer support have completely destroyed my trust in this FASTag service. I would never recommend IDFC FIRST FASTag to anyone until they improve their system and customer grievance process. **Developer response:** We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you! ### 1/5 — Dont by idfc fast tag *2026-05-20* There isno support from this bank when you sale your car, the game start now , they dont give any suport from their local branch, today i am at patan, gujarat branch i just want to close my fast tag because there is some issue when i am doing online by my self , may be i did mustake or some system error , so i visited here in41 degre temp . but in they even just said we dont have rights, my que is if your desk how may help you not doing there job . Then it was there ? Is for only legal compliance purpose ? Bcoz if i want buy fast tag then they agresivly jump and help wothout any rights? So if not usefull then remove it and save the cost, by the way that lady is not a helping employee?? At least she can guide. And dear all fast tagbuyer dont bh fast tag when you want to close your fast tag they only send otp otp and otp no closing support system by them . **Developer response:** We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you! ### 3/5 — I have been facing the issue from months. Please resolve it *2025-06-19* Access Denied: Remote Access Detected We've detected that you're trying to log in using a remote access application. For security reasons, access from remote desktop or screen-sharing apps is not allowed. Please log in from a direct device and try again. **Developer response:** We have enabled this to ensure security and also to ensure customers do not get defrauded due to lapses from such screen sharing apps. Requesting temporary removal of such apps before logging into IDFC app. ### 1/5 — very very worst service *2025-05-03* .. On March 31 and April 1, 2025, an excessive amount was deducted from my tag for Toll Charge and I have filed a complaint with you regarding this. The excess amount will not be refunded and today, May 3, 2025, the same excess amount is being deducted. My vehicle number is KA 02 AJ 5999 Toyota Innova. We are suffering from this low level and very very bad service from your (IDFC fastag). We have never seen such bad service from any other fastag. Keeping this in mind, I request you to resolve our problem and refund our money immediately. **Developer response:** We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you! ### 5/5 — Super service by IDFC *2025-01-07* I had airtel and icici banks Fastag. Even if I have balance in my Fastag it was showing me hell in toll telling that balance is not there. Once I switched to idfc the experience is seamless . Getting notifications on proper time and balance getting updated. Passing tolls hassle free now . Thank you IDFC bank **Developer response:** Thank you so much for the perfect 5-star rating. We are delighted to hear that our App is helpful to you. ### 5/5 — Separate Vehicles on separate apps *2024-10-29* I have 2 vehicles logged in. Obviously 2 separate people use 2 vehicles. So I need the app to show one vehicle on one device and another on another device. This app doesn't allow that. It shows both vehicles on same device at a time. Only one device can have data of vehicles. It's ridiculous. **Developer response:** We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you! ### 1/5 — Very bad user experience *2024-07-30* I have very bad experience with this app, I bought a new car and initially fasttag was issued with chasis number, after some time I got the message about updating vehicle number, I tried doing that multiple time from the app but it was not working at all, at the end I tried to close the fasttag but it was not working as well, even their helpline number is not helpful. I’m stuck with this app and fasttag now.. so frustrating ### 1/5 — Worst app ever seen so far *2024-07-16* Looks like this company hired freshers from third degree college that built this app. This app barely works. If you are logged in into app and try to tap on any button like update vehicle number then it will take you on browser and there it will ask you to login again and will tell you that you are logged in on another device 🙃 and will tell you that you will be signed out if you continue 😩 what the hell. Try setting a new password where it will take the password from you and when it sends otp and asks you to enter otp, then it will say “invalid password”😭😭 Please take down this app and stop confusing people if you can’t implement a basic app that just works ### 5/5 — Keep option to change linked mobile no *2024-03-29* Keep a provision to transfer or change mobile number linked to FASTag in the app itself. ## Frequently asked questions about IDFC FIRST Bank FASTag ### How do I get started with IDFC FIRST Bank FASTag? You can apply for a new FASTag or add one to your existing account directly through the IDFC FIRST Bank FASTag app. Existing customers can log in using their mobile number and an OTP for verification. ### What payment methods can I use to recharge my IDFC FIRST Bank FASTag? The app supports multiple payment options for recharging your FASTag, ensuring flexibility and convenience for users. ### Can I track my toll, fuel, and parking transactions with IDFC FIRST Bank FASTag? Yes, the app provides an easy-access dashboard for an instant overview of your toll, fuel, and parking transactions, allowing you to monitor your spending. ### How can I check my FASTag balance? IDFC FIRST Bank FASTag features a real-time balance check, allowing you to keep a tab on your FASTag balance anytime and anywhere directly within the app. ### Does IDFC FIRST Bank FASTag allow me to pay for fuel? Yes, you can pay for fuel at select petrol pumps using your FASTag balance through the IDFC FIRST Bank FASTag app. ### What is the update frequency for IDFC FIRST Bank FASTag? The app was last updated on June 1, 2026, indicating recent development and support. The current version is 2.6.0. ### Is IDFC FIRST Bank FASTag secure for financial transactions? As a banking application, IDFC FIRST Bank FASTag is designed with security in mind for managing financial transactions related to your FASTag account. ### What is the user rating for IDFC FIRST Bank FASTag? IDFC FIRST Bank FASTag has a strong user rating of 4.5 stars, based on over 20,722 ratings, indicating a generally positive user experience. ## Version history (last 5 releases) ### 3.0.0 — 2026-07-29 We've revamped the entire app! • Brand-new, faster, and smoother experience across every screen • Redesigned home, recharge, fund-transfer and statements for easier navigation • Simplified FASTag recharge in fewer taps • Cleaner vehicle details and transaction history • Improved dispute-raising flow • Better performance, stability, and security ### 2.7.0 — 2026-07-10 Improved app security with important security enhancements and fixes. ### 2.6.0 — 2026-06-01 Updated backend domain from .com to .in for improved regional support and service alignment ### 2.5.0 — 2026-05-12 In the current service request raise request page when the user wants to raise a request for “Service Not Availed”, they need to upload the image of their RC and their vehicle’s front image ### 2.4.0 — 2026-04-28 Added new user as a MTS. MTS User - Toll & parking enabled. Recharge available upto 3K; fuel, autopay, transfers and balance refund disabled. ## More apps by IDFC FIRST BANK LTD - [BHIM IDFC FIRST Bank UPI](https://appshunter.io/ios/app/bhim-idfc-first-bank-upi/id1249206065) - [IDFC FIRST Buzz](https://appshunter.io/ios/app/idfc-first-buzz/id1460221053) - [IDFC FIRST Bank: MobileBanking](https://appshunter.io/ios/app/idfc-first-bank-mobilebanking/id1521443352) - [IDFC BXP Business eXperience](https://appshunter.io/ios/app/idfc-bxp-business-experience/id1630121005) - [IDFC First Bank ME Services](https://appshunter.io/ios/app/idfc-first-bank-me-services/id1638292653) All apps by IDFC FIRST BANK LTD: https://appshunter.io/developer/1090320551 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*