# Idira Identity — Formerly CyberArk Identity

> Secure single sign-on and multi-factor authentication for enterprise applications. (iPhone/iPad app by Idaptive, LLC.)

- Source: https://appshunter.io/ios/app/idira-identity/id499910663 (this page in markdown: same URL + `.md`)
- Developer: [Idaptive, LLC](https://appshunter.io/developer/499910666)
- Category: Business
- Price: Free
- Rating: 2.30/5 from 200 App Store ratings · 81 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 57 MB
- Languages: French (France), German (Germany), American English, Arabic, Chinese (Simplified, China), Chinese (Traditional, Taiwan), Korean, European Spanish, Italian, Japanese and 10 more
- Released: 2012-09-21
- Data updated: 2026-09-03
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/idira-identity/id499910663/reviews.md

## What is Idira Identity?

The Idira® Identity mobile app (formerly CyberArk Identity) provides secure access to your organization's applications and resources from your mobile device.

The Idira Identity mobile app provides the following benefits:

• Workforce Password Management (WPM) to securely view, manage or copy web application credentials and secured item details on the go while keeping business secrets encrypted and protected.
• Single sign-on (SSO) access to all cloud and on-premises applications while giving IT the security and compliance they need.
• Multifactor authentication (MFA) via single-tap, one-time passcodes or push notifications to mobile devices and Apple Watches to better protect corporate data.

Before you install this application, verify that your company licenses the Idira Identity service. To sign in, use the standard authentication credentials for the Idira Identity Security Platform.

## Key features

- Single sign-on (SSO) access
- Adaptive multi-factor authentication (MFA)
- Push notifications for authentication
- Secure access to corporate resources
- Mobile device management (MDM) integration

## What do users think of Idira Identity?

Overall sentiment: negative

**Pros**

- 👍 Works every time for MFA
- 🚀 Quick MFA with variety of methods
- 👍 Works fine for notifications
- 👍 Working fine for 1k users
- 👍 One app for launching apps and OTPs
- 👍 Stable and MFA token
- 👍 Makes signing into apps a breeze
- 👍 Great one-stop-shop for corporate apps
- 👍 Quick access to work apps
- 👍 SSO for all app logins
- 👍 Excellent identity management
- 👍 User friendly SSO experience
- 👍 Full functionality after update
- 👍 Best MDM app
- 👍 Easy management for mobile devices

**Cons**

- 🐛 Navigating is a nightmare
- 🐛 Unenrolling randomly
- 🐛 Access doesn't work on the go
- 🐛 Difficult to uninstall
- 🐛 Push notifications not functioning
- 🐛 Doesn't work on iOS 18
- 🐛 Not working on iPad Pro M4
- 🐛 Notification never prompts
- 🐛 Needs Face ID when not used
- 🐛 Difficult to work with
- 🐛 Glitchy and requires multiple sign-ins
- 🐛 Name changes confusing
- 🐛 Geolocation almost never works
- 🐛 Blank screen
- 🐛 Terrible app performance
- 🐛 Malísima aplicación
- 🐛 Unusable
- 🐛 Terrible programming
- 🐛 Frustrating on iPad
- 🐛 Completely useless
- 🐛 Horrible authentication system
- 🐛 SSO error 401 unauthorized
- 🐛 Shares location information
- 🐛 Unusable after update
- 🐛 Disappointing appearance and reliability
- 🐛 Crashes every time
- 🐛 Problems with logins, won't load
- 🐛 Horrible and unfriendly to use
- 🐛 Worst app ever used
- 🐛 Crashes all the time
- 🐛 Practically unusable in multi-tenant
- 🐛 Gets worse day by day
- 🐛 Notification 3D Touch menu broken
- 🐛 Notifications broken
- 🐛 New app not working
- 🐛 Apps un-clickable
- 🐛 Consistently out of whack
- 🐛 Does not work anymore
- 🐛 Crashes whenever opened

**Commonly reported bugs**

- Unenrolling randomly
- Push notifications not functioning
- Notification never prompts
- Blank screen
- Geolocation almost never works
- App crashes every time
- SSO error 401 unauthorized
- Notification 3D Touch menu broken
- Notifications broken
- Apps un-clickable
- Consistently out of whack
- Does not work anymore
- Crashes whenever opened
- App is unusable after update
- App is slow and takes multiple tries to connect
- App requires multiple sign-ins
- App glitches and erases deliveries
- App redirects to a new site
- App is difficult to uninstall
- App requires Face ID when not used
- App is difficult to work with
- App is not consistent
- Approved services not displayed
- Employees can't sign in
- Clients not showing
- App states staff not in allowable service areas
- App does not mark exact location
- App does not close service properly
- App gives error when entering
- Location is sometimes wrong
- Authentication process not working
- Support has no reasonable solution
- App shares location information
- App gets notifications but never loads prompt
- App processes each step slowly
- Apple Watch app never loads
- App appearance looks like 2010
- App is unreliable
- App is glitchy
- App requires too many steps to authorize
- App prompts show up on Apple Watch but nothing happens
- Text is cut off on iPhone XS screen
- Lock screen and Apple Watch notifications don't work
- Cannot approve from notification directly
- Cannot approve via Apple Watch
- App is consistently inconsistent
- App rarely works
- App website rarely works
- App crashes after opening
- App enrollment takes multiple tries
- App fails to install a simple certificate
- App dims apps making them un-clickable
- App has bugs
- App does not work anymore
- App crashes when trying to open

**Most requested features**

- Fix push notifications
- Allow access on the go
- Improve unenrollment issue
- Fix Face ID requirement
- Improve geolocation accuracy
- Allow app usage without Face ID
- Simplify the app interface
- Fix iPad Pro M4 compatibility
- Fix iOS 18 compatibility
- Improve notification reliability
- Enable direct approval from notification
- Enable direct approval from Apple Watch
- Improve multi-tenant environment support
- Add feature to add/remove/change devices
- Automatically activate Face ID scanning
- Improve Apple Watch app functionality
- Fix notification 3D Touch menu
- Fix banner notification approval
- Improve app stability and reduce crashes
- Improve login process speed
- Fix SSO error 401 unauthorized
- Option to disable location sharing
- Improve app loading speed
- Make app more user-friendly
- Improve app appearance and reliability
- Fix app crashing issues
- Improve app loading times
- Fix authentication system
- Improve multi-tenant login process
- Fix device management features
- Improve web authentication
- Fix notification loading
- Improve app performance on older devices
- Fix app compatibility with new OS versions
- Improve app stability on new hardware
- Fix app unresponsiveness
- Improve app navigation
- Fix app uninstall issues
- Fix app enrollment issues
- Fix certificate installation issues
- Fix app un-clickable issues
- Improve app contrast for accessibility

## Recent user reviews (10 of 81)

All indexed reviews: https://appshunter.io/ios/app/idira-identity/id499910663/reviews.md

### 5/5 — Innovation and improved experience

*2026-06-17*

Has come a long way - much better UX & smooth access experience. Interested in tighter integration with Prisma Browser and modern privileged access management.

### 5/5 — Intuitive system

*2026-06-16*

This app works seamlessly and allows me to get to the things that matter most, my work.

### 5/5 — Best app

*2026-06-16*

Very smooth and easy to use

### 5/5 — Improved and stable

*2026-06-14*

I’ve been using this app for years, and it has become very reliable. I especially love the MFA support on Apple Watch - it makes authentication quick and convenient.

### 2/5 — Terrible app

*2026-05-03, version 26.6.201*

Navigating is a nightmare

### 1/5 — Auto logo off issues post recent update

*2025-12-31*

I have recently observed that after the recent update apps is auto log off every 4 or 5 days wherein I have to re enter the credentials , this app I am using for official purpose where I am getting the authentication to this app, if app gets frequently log offs what is the point in using this application

### 1/5 — Unenrolling randomly

*2025-12-29, version 25.13.200*

This app is useless. It keeps unrolling me and I have to call my Helpdesk to reenroll every day. Fix this issue ASAP.

### 1/5 — Access doesn’t work on the go

*2025-09-03, version 25.7.205*

I can no longer access apps on the go. It used to be a brilliant app, but it no longer is a viable option on the go.

### 1/5 — Trash

*2025-09-02, version 25.7.205*

App worked for a week and then somehow changed to a new program, that redirects to a new site. 
Also, incredibly difficult to uninstall from phone

### 5/5 — Stable and improved

*2025-07-27*

After using over the years this app improved a lot and stable now. Thanks to the team for making it happen.

## Frequently asked questions about Idira Identity

### What does the CyberArk Identity app do?

The CyberArk Identity mobile app provides secure access to all your organization's applications and resources from your iOS device. It offers single sign-on (SSO) and adaptive multi-factor authentication (MFA) to protect corporate data.

### What are the key features of CyberArk Identity?

Key features include single sign-on access to cloud and on-premise apps, adaptive multi-factor authentication with options like push notifications and one-time passcodes, and secure access to corporate email, mobile apps, VPN, and Wi-Fi if enrolled in MDM.

### Is CyberArk Identity free to use?

The app itself is free to download and use. However, your company must have licensed the necessary services from CyberArk for you to access its features. You will need your normal authentication credentials to log in.

### What are the compatibility requirements for CyberArk Identity?

The app is designed for iOS devices. It may also utilize Device Administrator permissions if your company has enrolled in MDM services, which is necessary for secure access to certain corporate resources like Wi-Fi and VPN.

### Who is the target audience for this app?

This app is intended for employees of organizations that have licensed CyberArk Identity services. It enables them to securely access all their company's cloud and on-premise applications and resources from their mobile devices.

## Version history (last 5 releases)

### 26.12.201 — 2026-08-19

Bug Fixes and minor enhancements

### 26.11.200 — 2026-07-28

Bug Fixes and minor enhancements

### 26.9.207 — 2026-06-14

Bug fixes and enhancements

### 26.7.301 — 2026-05-11

Bug Fixes and minor enhancements

### 26.6.201 — 2026-04-29

Bug Fixes and minor enhancements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*